Oak House

Forest Close, Wexham, Slough SL2 4FA
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9.8 92 Reviews
  • Oak House, Slough
Oak House is a modern care home situated in a tranquil, residential area of Slough. The dedicated team provides personalised nursing, residential and dementia care for older people on a permanent and respite basis.

The purpose-built home is organised into eight suites, each having its own dining room and stylish lounge area. The home also has spacious bedrooms, a cinema room and a hair salon with two visiting hair stylists. With over an acre of grounds, including secure, landscaped gardens and courtyards, in warmer weather residents and visitors can enjoy spending time in the sunshine.

The friendly team enjoys building good relationships with residents' loved ones, as they share the same goal of making sure residents are happy, comfortable and settled.

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Care Provided by Oak House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 120 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Agnieszka Klimkowicz-Buda (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (120)
    • Single Rooms with ensuite Wet Room (120)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Oak House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,352
    • Self-Funded Residential Dementia Care from £1,442
    • Self-Funded Nursing Care from £1,592
    • Self-Funded Nursing Dementia Care from £1,682
    • RESPITE Self-Funded Residential Care from £1,562
    • RESPITE Self-Funded Residential Dementia Care from £1,652
    • RESPITE Self-Funded Nursing Care from £1,801
    • RESPITE Self-Funded Nursing Dementia Care from £1,892

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Oak House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Oak House Reviews (92)

Total of 92, showing 81-92
9.8

Oak House has a Review Score of 9.8 (9.773) out of 10, based on 35 reviews in the last 2 years. Over all time Oak House has 92 reviews.

Overall Experience

  • 69
  • 21
  • 2
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Date Published

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Review from Paul A (Son of Resident) published on 10 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff on the second floor were extremely caring and very friendly. They treated my father with patience, respect and great dignity.
Although my father was not always the one to participate in the activities - there always was something going on if he wished to do so.


My father came to

regard Oak House as his home which was very reassuring for the family. Once again we thank all staff on second floor for all their care of my father.

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Review from Martin W (Son of Resident) published on 10 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In the past 4 years, I have probably visited my 95 year old mother around 400 times. In all these visits I have only needed to raise any issues on 4 or 5 occasions.
When this has happened, the managers listened with great concern and were always eager to put things right, and I could not ask for more.
Every
time I visit, I ask my mother if she is happy and does she have any problems to report. She always says that she is very happy and very rarely has she had any issues. Overall, my mother and I, are very happy with everything at Oak House.

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Review from Helen H (Daughter of Resident) published on 3 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad was well cared for, the carers and staff are extremely conscientious, helpful and thoughtful.

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Review from Rhian W (Daughter of Resident) published on 3 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Oak House looked after my dad very well in general while he was there. The staff are friendly and helpful and polite.

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Review from Haricharan (Wife of Resident) published on 26 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very happy with the care and service provided to my husband all round. The carers are always ready to help with service with smile on their faces, I will recommend anybody at anytime. A very big thank you to all the staff of Oak House.

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Review from S B (Mother of Resident) published on 21 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Staff do a wonderful job in 5 years of visiting but floor sometimes short staffed when you may require one but no complaints really.

Reply from Samantha Debenham, Marketing Support Administrator at Oak House

We’re grateful for your feedback and are delighted with the positive comments and scores for the care and support we provide. We would also like to thank you for the constructive feedback and will arrange for the care home manager at the home to get in touch and discuss any concerns with you in person.


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Review from Pauline F (Wife of Resident) published on 19 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Oak House for 5 months and in all that time has been treated very well. All the staff are caring and friendly and very to me and the family. My husband has a very nice room which is kept clean and tidy and he is very happy with it as am I
I am very grateful to everyone for the
kindness shown and comfort given to me and my husband at a very stressful time. If I have any concerns they are always dealt with promptly.

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Review from Sheila S (Wife of Resident) published on 19 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very blessed to have found such a care home for my husband, In times of need it is important to be able to trust where to leave your loved one's. I must say the staff are all amazing, they make you feel at ease and are are very welcoming. The standard of cleanliness and hygiene is outstanding,
not only this but they maintain this with their patients. My husband is always well groomed and kept clean credit to entire team at Oak House, they are like a second family. I would highly recommend this care home. Thank you Oak House! for you amazing support in my difficult time!.

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Review from Sharon W (Daughter of Resident) published on 19 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Oak House for a while and it is wonderful. The facilities are excellent. The staff are amazing, from the moment you enter the building until the moment you leave everyone is caring and helpful.

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Review from Dave G (Nephew of Resident) published on 17 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My uncle had very good support and help while he was on first floor of Oak House and he became friends with the many staff who looked after him. Towards the end of his life his wishes were always taken into account.

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Review from Martin C (Resident) published on 23 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our thanks and gratitude go out to the excellent care home Oak House for first class care given and taken when our aunt was a resident there. Our aunt was there for about 18 months and in that time the nursing care shown and given was exemplary. Nothing was ever too much trouble and we were always greeted
by 'hello's' and smiles! Although our aunt took a little time to settle she soon did because of the friendly and warm nursing care. A special mention and many many thanks to the team on the second floor.

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Review from S S (Wife of Resident) published on 10 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy about the care provided to my husband. The staff are responsive to my husbands needs and keep us informed of changes accordingly. The staff are polite, courteous and kind to me and my sister who visit my husband regularly. Keep up the good work!!

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Current Review Score: 9.8 (9.773)

Overview of Review Score

The Review Score of 9.8 (9.773) out of 10 for Oak House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.773 for Oak House is calculated as follows: ( (321 Excellents x 5) + (71 Goods x 4) + (7 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 401 Ratings = 4.773

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Oak House is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24, which has been reached with 35 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Jun 2019

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (88)

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Meet the Team (1)

Agnieszka

Agnieszka Klimkowicz-Buda

Job Title: Home Manager

Joined: 2022

I started working at Care UK in 2009 after hearing great things about their values.


The way they ensure excellent care is delivered and that residents have a say in how their home is run.


Before joining Care UK, I worked as a Nurse for 10 years in a hospital in Poland, where I completed my Level 5 equivalent qualification. It’s my proudest accomplishment that I was able to come to England, not being able to speak English and working my way up to achieve the role of Home Manager.


Ensuring that every resident receives outstanding care is challenging, but it’s so rewarding seeing smiles from happy residents, or when a resident or a colleague achieves something they’ve been working hard for. My favourite moments are enjoying coffee mornings with the residents, families and colleagues.


To be a good Home Manager, I think it’s important to listen and be empathetic. You need to be able to put yourself in someone else’s shoes. It’s also important to have a passion to offer outstanding care.


When I’m not working, I love reading and spending time with my family to unwind.