Barchester Shelburne Lodge Care Home

Rutland Street, High Wycombe HP11 2LJ
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9.5 107 Reviews
Shelburne Lodge is ideally situated close to the bus and train stations, yet still offers privacy with a quiet secluded garden for residents. They provide first-class 24-hour nursing care alongside expert care for people with Multiple Sclerosis as well as convalescent and respite care, including short breaks.

A team of highly-qualified and dedicated staff tailor their care plans to the individual needs of each resident. And their dedication can be seen across the board - in cooking, regular outings and pet therapy sessions for residents.
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Care Provided by Barchester Shelburne Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 51 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Diana Nica (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (51)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017

Funding & Fees Guide for Barchester Shelburne Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,903
  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.


  • (these prices are only a guideline, please contact Barchester Shelburne Lodge Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking
  • Parking facilities at both the front and rear of the home.


Barchester Shelburne Lodge Care Home Reviews (107)

Total of 107, showing 1-20
9.5

Barchester Shelburne Lodge Care Home has a Review Score of 9.5 (9.512) out of 10, based on 24 reviews in the last 2 years. Over all time Barchester Shelburne Lodge Care Home has 107 reviews.

Overall Experience

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  • 20
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Date Published

107
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83
Overall Experience  Overall Experience 5.0 out of 5

The staff are friendly and caring in such an underrated job. They deserve to be recognised for the challenging and hard work that they do. Helen the activities co-ordinater is an absolute asset providing entertainment, fun and genuine care for the residents well being.

Reply from Diana Nica, General Manager at Barchester Shelburne Lodge Care Home

Thank you so much for taking the time to leave us a review. Feedback is very important to us all here at Shelburne Lodge and we are happy to see that you found the staff friendly and caring. I will share your feedback with the team. Thank you again


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Overall Experience  Overall Experience 5.0 out of 5

OUTSTANDING CARE AND EXCEPTIONAL STAFF. I cannot praise the Shelburne Lodge enough for the outstanding care they provide.
From the moment my mum was placed, the warmth compassion and professionalism of the entire team have been evident. The staff truly go above and beyond, treated my mum as if she
was their own family. The carers and nursing staff both day and night shifts were always attentive, kind and ensured my mums comfort at all times. The Housekeeping team maintain a spotless and welcoming environment. The Head Chef always prepared delicious high quality meals for the residents.
The activities offered were engaging and of a very high standard, keeping the residents entertained and stimulated.
Management was always available and supportive. Myself and my entire family were all extremely grateful and highly recommend
The Shelburne Lodge to anyone seeking a compassionate and professional environment for their loved ones.

Reply from Diana Nica, General Manager at Barchester Shelburne Lodge Care Home

Thank you for taking the time to leave us feedback. It is wonderful to hear that you had a positive experience and that the care your mother received was outstanding. Our goal is always to provide the highest quality of care for our residents but also supporting their families. Your words mean a lot to us and I will make sure I will share them with the team. We truly appreciate your feedback and would like to thank you again.


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Overall Experience  Overall Experience 5.0 out of 5

I cannot thank Shelburne enough for the incredible compassion and care they provided for my grandmother in her final weeks. From the moment she arrived, the staff treated her with the utmost dignity, kindness, and respect, making sure she was comfortable and well cared for at all times.
The team went
above and beyond-not only attending to her medical needs but also offering emotional support, companionship, and warmth that meant the world to both her and our family. They kept us informed, reassured us when we needed it, and created a truly loving environment that made an incredibly difficult time a little easier.
We will forever be grateful for the kindness and professionalism of everyone at Shelburne. They are not just caregivers; they are angels who provided my grandmother with dignity, comfort, and love in her final days. My grandmother's angels. I highly recommend them to anyone looking for a place where their loved one will be treated like family.

Reply from Diana Nica, General Manager at Barchester Shelburne Lodge Care Home

Thank you for taking the time to share your feedback which is truly valuable to us and we truly appreciate your kind words. I will share your lovely comments with the team as it means a great deal to everyone. Positive feedback like yours motivates us to continue providing the best possible care and service and this is what makes Shelburne Lodge an unique home. Once again, thank you for feedback.


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Overall Experience  Overall Experience 5.0 out of 5

Very clean, nice surroundings
Lovely kind, warm welcome

Reply from Diana Nica, General Manager at Barchester Shelburne Lodge Care Home

Thank you for your kind feedback. We're delighted to hear that you find the home clean, nice surroundings and you had a warm welcome. Maintaining a high standard is very important to us and we truly appreciate your recognition. Thank you again for your review.


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Overall Experience  Overall Experience 5.0 out of 5

The care and nursing to my terminal grandmother was outstanding. They welcomed my family from far and wide and were generous and hospitable to all. I am very grateful for the support given to us at this difficult time.

Reply from Diana Nica, General Manager at Barchester Shelburne Lodge Care Home

Thank you so much for taking the time to complete a review. I was our honour to care for your Grandmother and a pleasure getting to know you and your family. We will pass on your very kind words to our team who are always overjoyed to receive comments from the families we support.


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Overall Experience  Overall Experience 5.0 out of 5

Exceptional care and staff. Shelburne Lodge and all it's staff have provided outstanding care for my mother with warmth and treated with dignity, respect and compassion. The staff are all exceptional. All going above and beyond at all times. I cannot recommend Shelburne Lodge more highly!

Reply from Diana Nica, General Manager at Barchester Shelburne Lodge Care Home

Thank you so much for your feedback and kind words. We are really glad to hear that you had a positive experience. Your feedback means a lot to us and I shall share this with my team which I am sure will be delighted to hear and read the feedback. Thank you again for taking the time to write us a review.


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Overall Experience  Overall Experience 1.0 out of 5

Care, compassion and communication, non-existent. For all that they say they provide we never witnessed this. I'm just grateful that my nan is no longer there and that we removed her due to the broken promises made to us.

Reply from Feedback Team, The Feedback Team at Barchester Shelburne Lodge Care Home

Hi, thanks for sharing your feedback with us. We're disappointed your experience with the home didn't meet your expectations. We understand your concerns are being looked into through our complaints process, and we're grateful for your patience while we do this. You can find further details on our complaints process here: https://www.barchester.com/contact-us/complaints-and-compliments Kind Regards, Barchester's Feedback Team


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Overall Experience  Overall Experience 1.0 out of 5

We were sold a dream but bought a nightmare too many failings to list the only positive point to come from my mother's brief stay at Shelburne Lodge is that she is now free to pursue her dream elsewhere. If anxiety, stress and frustration is what you're looking for then look no further your dream is
here.

Reply from Feedback Team, The Feedback Team at Barchester Shelburne Lodge Care Home

Hi, thanks for sharing your review. We're sorry you're unhappy with your experience at Shelburne Lodge Care Home and we're aware that your family's concerns are being looked into through our complaints process. Kind Regards, Barchester's Feedback Team


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Overall Experience  Overall Experience 5.0 out of 5

What a lovely place, staffed with lovely, caring people. My sister could not have been cared for in any way better.
Thank you from the bottom of our hearts.

Reply from Diana Nica, General Manager at Barchester Shelburne Lodge Care Home

Thank you for taking the time to write your feedback. I will share your lovely feedback with the staff. At Shelburne, all the team is committed to providing the highest quality of care for all of our residents. Thank you again for your kind words.


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Overall Experience  Overall Experience 5.0 out of 5

Happy with the staff who are helpful and the room is very nice. I feel safe and the home is very clean.

Reply from Diana Nica, General Manager at Barchester Shelburne Lodge Care Home

Thank you very much for taking the time to write us a review. I am delighted to read the lovely comments. I will share this feedback with all the staff as I am sure this will bring joy to them to know how you are feeling. Our goal is to create a warm and welcoming atmosphere and the staff are dedicated to providing the best care from a person-centered point of view. Thank you again.


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Overall Experience  Overall Experience 5.0 out of 5

Mum was admitted to Barchester Shelburne Lodge Care Home directly from hospital. Shelburne Lodge has been fantastic in settling Mum, keeping us informed and supporting Mum's medical and physical needs. Their tolerance, patience and professionalism are of the highest standard. We are very grateful for
their continuing support. Thank you!

Reply from Diana Nica, General Manager at Barchester Shelburne Lodge Care Home

Thank you very much for taking the time to provide feedback in regard to the care your mother is receiving in our home. I am delighted to hear that you are extremely happy with the standard of care your mother is receiving. I will share your lovely comments with the staff and I am sure this will bring joy to them to know that we have met your expectations. Our goal here is to create a warm and welcoming atmosphere where everyone feels they are part of our family. Our staff are dedicated to providing the best care possible from a person-centred point of view. Thank you again for taking the time to write us a review.


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Overall Experience  Overall Experience 5.0 out of 5

I found the care for my mother was excellent and had no worries. The food seemed excellent and the Christmas lunch last year (2023) was superb

Reply from Diana Nica, General Manager at Barchester Shelburne Lodge Care Home

Thank you so much for your lovely feedback. The team here are kind, compassionate and totally dedicated to providing the highest quality care for all of our residents. Thank you again for taking the time to submit this review.


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Overall Experience  Overall Experience 5.0 out of 5

I recently had the pleasure of visiting a wonderful home. The experience was delightful, largely due to the incredibly friendly and welcoming staff. Each member of the team went out of their way to make me feel comfortable and valued. The manager stood out as exceptionally approachable, always available
to address any questions or concerns with a warm and attentive demeanour. The atmosphere of the home was inviting and inclusive, reflecting the dedication and care of the entire staff. Overall, my visit was truly enjoyable, and I left with a positive impression of the home's environment and the people who run it.

Reply from Diana Nica, General Manager at Barchester Shelburne Lodge Care Home

Thank you for taking the time to leave us a review. I am delighted to hear that you had a great experience when you visited the home. I will share your lovely comments with our team. We are glad to hear that you felt welcomed in our home. It brings great joy to our team members to see your lovely comments and we appreciate your recognition of our team and their dedication which made you feel comfortable and valued. Thank you for choosing our home, and we look forward to welcoming you back in the future.


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Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Barchester Shelburne Lodge Care Home in early June.
Thank you to the manager and all the staff for welcoming Mum and us, as a family.
Thank you for being so kind and supportive to us whilst we get used to Mum not being at home with us and for your patience in answering all our questions
and concerns.
Everyone is so friendly and understanding.
The home is very nicely furnished and facilities are very good for the residents and family and friends are welcomed on a daily basis.
Thank you.

Reply from Diana Nica, General Manager at Barchester Shelburne Lodge Care Home

Thank you very much for taking the time to write us a review. I am delighted to hear that you are happy with the care we are providing to your mother and you felt welcomed in our lovely home. It brings our team great joy to know that we have met your expectations. Our goal is to create a warm and welcoming atmosphere where everyone feels like they are part of our big family here at Shelburne Lodge. We are truly humbled by your kind words and we look forward to continuing to provide a caring, loving and understanding environment for everyone who walks through our doors. Thank you again for your review.


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Overall Experience  Overall Experience 5.0 out of 5

We are extremely happy with the standard of care my mother receives at Barchester Shelburne Lodge Care Home. All of the staff are incredibly warm and caring and go out of their way to help the residents settle into life in the home. Would highly recommend.

Reply from Diana Nica, General Manager at Barchester Shelburne Lodge Care Home

Thank you very much for taking the time to provide feedback in regard to the care your mother is receiving in our home. I am delighted to hear that you are extremely happy with the standard of care your mother is receiving. I will share your lovely comments with the staff, and I am sure this will bring joy to them to know that we have met your expectations. Our goal here is to create a warm and welcoming atmosphere where everyone feels they are part of our family. Our staff are dedicated to providing the best care possible from a person-centred point of view. Thank you again for taking the time to write us a review.


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Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care my mother received for a respite period. The staff were friendly and professional and my mother was well cared for.

Reply from Diana Nica, General Manager at Barchester Shelburne Lodge Care Home

Thank you very much for taking the time and leaving us a review. At Shelburne Lodge, we make sure that we have a tailored care plan for all of our residents and they are all looked after from a person-centred point of view. I will share your lovely comments with the team. We are pleased to hear that you are happy with the way she was looked after in our home. Looking forward to seeing your mother again for future respite stay.


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Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the way my brother is treated in the care home. The staff are friendly, and the facilities are first class. The head of housekeeping is the most friendly person and is so helpful, she also looks after my brother and his partner. I look forward to seeing her when I come in.

Reply from Diana Nica, General Manager at Barchester Shelburne Lodge Care Home

Thank you very much for the lovely review. I will let the team know of your feedback. We are thrilled to hear that our staff have been friendly, and we are so pleased that you like our facilities. Thank you again for entrusting your brother`s care to us.


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Overall Experience  Overall Experience 5.0 out of 5

The care Mum received has been truly wonderful, the staff are very caring and have treated us like family. Nothing has been too much trouble, and anytime Mum needs respite care we will be back.

Reply from Diana Nica, General Manager at Barchester Shelburne Lodge Care Home

Thank you very much for taking the time and writing a review on your experience with us. We are so happy that your mother stay was pleasant. At Shelburne, we set a high standard for ourselves, so we are pleased to hear that nothing has been too much trouble. I will make sure I will pass your lovely comments to the team so they know your feedback as well. Many thanks again and we look forward seeing you soon.


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Overall Experience  Overall Experience 5.0 out of 5

My mum arrived at Shelburne Lodge on 9th December 2023. Instantly she was treated with kindness and respect. Me and my family were made to feel like one of the Shelburne family. The whole time we were there the management and staff were so kind and helpful to us. Unfortunately, my mum passed on 2nd
Jan 2024 and was treated with dignity and kindness and helped us through a difficult time. Thank you for everything.

Reply from Diana Nica, General Manager at Barchester Shelburne Lodge Care Home

Thank you so much for your lovely feedback. We were delighted to be looking after your mother here at Shelburne Lodge. The team here are kind, compassionate and totally dedicated to providing the highest quality care for all of our residents. Thank you again for taking the time to submit this review.


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Overall Experience  Overall Experience 5.0 out of 5

The management team were very welcoming and warm in explaining how Dad would fit in and what it would be like. All the staff nursing and healthcare had were very attentive and provided great care and spent time to know Dad. This has helped Dad settle into life at Shelburne. Dad takes part in activities
which he enjoys. All the staff are happy to stop and help explain to us or Dad which is encouraging as this helps us know how Dad is feeling or anything which we can do. Thanks, Shelburne Lodge.

Reply from Diana Nica, General Manager at Barchester Shelburne Lodge Care Home

Thank you very much indeed for your review. It really is appreciated and of course, we will share the feedback with all of our staff members. I am delighted with your comments and pleased that you have let us know your thoughts and have so many positives about our lovely team and Home, here at Shelburne Lodge. We set a high standard for ourselves, so we are very pleased to hear that our core values are evident in the care, respect and kindness that you have seen towards your Dad, as well as the teams to his well-being and health. Here, at Shelburne Lodge, we like to involve the family in the care of their loved ones and we like to have very good communication with their family and friends. Thank you again for your review.


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Current Review Score: 9.5 (9.512)

Overview of Review Score

The Review Score of 9.5 (9.512) out of 10 for Barchester Shelburne Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.512 for Barchester Shelburne Lodge Care Home is calculated as follows: ( (221 Excellents x 5) + (34 Goods x 4) + (4 Satisfactorys x 3) + (24 Very Poors x 1) ) ÷ 283 Ratings = 4.512

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Shelburne Lodge Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Aug 2018

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Requires improvement
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Meet the Team (9)

Diana

Diana Nica

Job Title: Manager

Joined: 2014

Hello, my name is Diana Nica and I am the Manager at Shelburne Lodge.

I have worked in health and social care since 2014 and worked with Barchester since December 2014. I am a Registered General Nurse with strong experience in delivering high-quality care and I had been in different roles throughout the years.

I am a very caring and passionate person and I like to make sure that my residents are always looked after from a person-centred point of view and treat everyone with Dignity and Respect.

Shelburne Lodge is a great community filled with loving care, happiness and dedicated staff members. I am very proud to be part of such a great and dedicated team who continues to strive to deliver first-class service at such a beautiful and lovely home.

... Read more
Cristiana

Cristiana Cantoriu

Job Title: Deputy Manager

Joined: 2016

Hello, I’m Cristiana, the new Deputy Manager at Shelburne Lodge.
I’ve been a nurse for over 10 years, and joined Barchester back in 2016, seven years ago.
I love to put a smile of people’s faces and I’ve always had a passion for helping people.
I’m a mother to two cheeky boys and in my spare time I love to travel with my family.
I’m looking forward to getting to know everyone at Shelburne Lodge!

... Read more
Alex

Alex Alecu

Job Title: Registered Nurse

Joined: 2014

Hello, my name is Alex.
I have been part of the team at Shelburne Lodge since 2014. I have experience as an RGN working with older people in both the NHS and a care home environment. I am really enjoying the role and am very proud to be part of a great team.

... Read more
Emily

Emily Hewitt

Job Title: Home Administrator

Joined: 2021

Hello, my name is Emily.

I am the home administrator and have worked at Shelburne Lodge since August 2018. I am passionate about my role and enjoy ensuring everything runs smoothly. I enjoy meeting new people and getting to know our residents and their loved ones.

... Read more
Ivo

Ivo Campos

Job Title: Maintenance Manager

Joined: 2021

I have been working for Barchester since April 2023. I have over 20 years of maintenance experience. I really enjoy fixing things and love that my work is very varied and no two days are ever the same. Shelburne Lodge is a great place to work and it’s a pleasure getting to know the residents and being part of such a fantastic team. Please feel free to come and approach me if you have any queries.

... Read more
Alex

Alex Ungureanu

Job Title: Head Chef

Joined: 2016

Alex is a very talented chef who has worked in some high-end restaurants throughout his career. He produces a nutritional and varied menu that residents and visitors enjoy. Alex also makes wonderful birthday cakes for residents on their special day.

... Read more
Rachel

Rachel Weatherill

Job Title: Head of House Keeping

Joined: 1999

I have been working at Shelburne Lodge for many years. I started as a Care Assistant and achieved several care service awards whilst in this role before joining the housekeeping team. I am proud of the standard myself and my team have achieved in the home. As a team, we constantly ensure that all standards are practised and the home is clean, safe and welcoming for all residents, staff and visitors. I have an NVQ and a Special Commendation Award in hospitality.

... Read more
Nurses and

Nurses and Carers

Job Title: Nurses & Carers

Shelburne Lodge is privileged to have an excellent nursing and care team. Nurses and carers work alongside each other delivering exceptional care to everyone we support, ensuring they meet individual needs at all times. They help produce a warm and welcoming environment for all residents and visitors.

... Read more
Helen

Helen Abbott

Job Title: Activities Lead

Joined: 2024

Hello! My name is Helen and I am proud to say I am the Activities Lead here at Shelburne Lodge. My job is extremely rewarding and I love making the residents smile every single day.

I look forward to welcoming you into our home.

... Read more

Frequently Asked Questions about Barchester Shelburne Lodge Care Home

What types of Care is Barchester Shelburne Lodge Care Home registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Barchester Shelburne Lodge Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Barchester Shelburne Lodge Care Home have?

There are 51 Single Rooms.

What are the Facilities & Services at Barchester Shelburne Lodge Care Home?

Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Barchester Shelburne Lodge Care Home to the centre of High Wycombe?

0.5 mile(s) as the crow flies, distance by road may be significantly further.