Communion Church service within the home and All Saints church, Father Anthony
Organiser: Barchester Shelburne Lodge Care Home
Date:
Tuesday 15 Apr 2025 – Tuesday 22 Apr 2025
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All staff and management are very caring and approachable, a
I F (Son of Resident)
Dad has been in the home for just under a year, and the care he has received has been exceptiona
Jo H (Daughter of Resident)
Very welcoming and cosy. Staff prepared to go that extra mile to ensure maximum care
D S (Friend of Resident)
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
Parking facilities at both the front and rear of the home.
Barchester Shelburne Lodge Care Home has a Review Score of 9.5 (9.512) out of 10, based on 24 reviews in the last 2 years. Over all time Barchester Shelburne Lodge Care Home has 107 reviews.
Review from Anne J (Friend of Resident) published on 2 April 2025
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Reply from Diana Nica, General Manager at Barchester Shelburne Lodge Care Home
Thank you so much for taking the time to leave us a review. Feedback is very important to us all here at Shelburne Lodge and we are happy to see that you found the staff friendly and caring. I will share your feedback with the team. Thank you again
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Review from Marina Y (Daughter of Resident) published on 28 March 2025
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Reply from Diana Nica, General Manager at Barchester Shelburne Lodge Care Home
Thank you for taking the time to leave us feedback. It is wonderful to hear that you had a positive experience and that the care your mother received was outstanding. Our goal is always to provide the highest quality of care for our residents but also supporting their families. Your words mean a lot to us and I will make sure I will share them with the team. We truly appreciate your feedback and would like to thank you again.
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Review from E Y (Granddaughter of Resident) published on 27 March 2025
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Reply from Diana Nica, General Manager at Barchester Shelburne Lodge Care Home
Thank you for taking the time to share your feedback which is truly valuable to us and we truly appreciate your kind words. I will share your lovely comments with the team as it means a great deal to everyone. Positive feedback like yours motivates us to continue providing the best possible care and service and this is what makes Shelburne Lodge an unique home. Once again, thank you for feedback.
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Review from Sandra B (Sister of Resident) published on 19 March 2025
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Reply from Diana Nica, General Manager at Barchester Shelburne Lodge Care Home
Thank you for your kind feedback. We're delighted to hear that you find the home clean, nice surroundings and you had a warm welcome. Maintaining a high standard is very important to us and we truly appreciate your recognition. Thank you again for your review.
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Review from J V (Grandson of Resident) published on 4 March 2025
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Reply from Diana Nica, General Manager at Barchester Shelburne Lodge Care Home
Thank you so much for taking the time to complete a review. I was our honour to care for your Grandmother and a pleasure getting to know you and your family. We will pass on your very kind words to our team who are always overjoyed to receive comments from the families we support.
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Review from Helen P (Daughter of Resident) published on 4 March 2025
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Reply from Diana Nica, General Manager at Barchester Shelburne Lodge Care Home
Thank you so much for your feedback and kind words. We are really glad to hear that you had a positive experience. Your feedback means a lot to us and I shall share this with my team which I am sure will be delighted to hear and read the feedback. Thank you again for taking the time to write us a review.
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Review from L N (Granddaughter of Resident) published on 4 February 2025
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Reply from Feedback Team, The Feedback Team at Barchester Shelburne Lodge Care Home
Hi, thanks for sharing your feedback with us. We're disappointed your experience with the home didn't meet your expectations. We understand your concerns are being looked into through our complaints process, and we're grateful for your patience while we do this. You can find further details on our complaints process here: https://www.barchester.com/contact-us/complaints-and-compliments Kind Regards, Barchester's Feedback Team
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Review from S W (Son of Resident) published on 4 February 2025
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Reply from Feedback Team, The Feedback Team at Barchester Shelburne Lodge Care Home
Hi, thanks for sharing your review. We're sorry you're unhappy with your experience at Shelburne Lodge Care Home and we're aware that your family's concerns are being looked into through our complaints process. Kind Regards, Barchester's Feedback Team
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Review from Manny H (Brother of Resident) published on 16 December 2024
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Reply from Diana Nica, General Manager at Barchester Shelburne Lodge Care Home
Thank you for taking the time to write your feedback. I will share your lovely feedback with the staff. At Shelburne, all the team is committed to providing the highest quality of care for all of our residents. Thank you again for your kind words.
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Review from E L (Resident) published on 20 November 2024
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Reply from Diana Nica, General Manager at Barchester Shelburne Lodge Care Home
Thank you very much for taking the time to write us a review. I am delighted to read the lovely comments. I will share this feedback with all the staff as I am sure this will bring joy to them to know how you are feeling. Our goal is to create a warm and welcoming atmosphere and the staff are dedicated to providing the best care from a person-centered point of view. Thank you again.
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Review from J H (Daughter of Resident) published on 29 July 2024
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Reply from Diana Nica, General Manager at Barchester Shelburne Lodge Care Home
Thank you very much for taking the time to provide feedback in regard to the care your mother is receiving in our home. I am delighted to hear that you are extremely happy with the standard of care your mother is receiving. I will share your lovely comments with the staff and I am sure this will bring joy to them to know that we have met your expectations. Our goal here is to create a warm and welcoming atmosphere where everyone feels they are part of our family. Our staff are dedicated to providing the best care possible from a person-centred point of view. Thank you again for taking the time to write us a review.
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Review from Anne S (Daughter of Resident) published on 29 July 2024
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Reply from Diana Nica, General Manager at Barchester Shelburne Lodge Care Home
Thank you so much for your lovely feedback. The team here are kind, compassionate and totally dedicated to providing the highest quality care for all of our residents. Thank you again for taking the time to submit this review.
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Review from Olariu A (Niece of Resident) published on 15 July 2024
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Reply from Diana Nica, General Manager at Barchester Shelburne Lodge Care Home
Thank you for taking the time to leave us a review. I am delighted to hear that you had a great experience when you visited the home. I will share your lovely comments with our team. We are glad to hear that you felt welcomed in our home. It brings great joy to our team members to see your lovely comments and we appreciate your recognition of our team and their dedication which made you feel comfortable and valued. Thank you for choosing our home, and we look forward to welcoming you back in the future.
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Review from Julie S (Daughter of Resident) published on 28 June 2024
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Reply from Diana Nica, General Manager at Barchester Shelburne Lodge Care Home
Thank you very much for taking the time to write us a review. I am delighted to hear that you are happy with the care we are providing to your mother and you felt welcomed in our lovely home. It brings our team great joy to know that we have met your expectations. Our goal is to create a warm and welcoming atmosphere where everyone feels like they are part of our big family here at Shelburne Lodge. We are truly humbled by your kind words and we look forward to continuing to provide a caring, loving and understanding environment for everyone who walks through our doors. Thank you again for your review.
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Review from Katharine W (Daughter of Resident) published on 10 June 2024
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Reply from Diana Nica, General Manager at Barchester Shelburne Lodge Care Home
Thank you very much for taking the time to provide feedback in regard to the care your mother is receiving in our home. I am delighted to hear that you are extremely happy with the standard of care your mother is receiving. I will share your lovely comments with the staff, and I am sure this will bring joy to them to know that we have met your expectations. Our goal here is to create a warm and welcoming atmosphere where everyone feels they are part of our family. Our staff are dedicated to providing the best care possible from a person-centred point of view. Thank you again for taking the time to write us a review.
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Review from James F (Son of Resident) published on 21 May 2024
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Reply from Diana Nica, General Manager at Barchester Shelburne Lodge Care Home
Thank you very much for taking the time and leaving us a review. At Shelburne Lodge, we make sure that we have a tailored care plan for all of our residents and they are all looked after from a person-centred point of view. I will share your lovely comments with the team. We are pleased to hear that you are happy with the way she was looked after in our home. Looking forward to seeing your mother again for future respite stay.
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Review from Eleanor S (Sister of Resident) published on 25 April 2024
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Reply from Diana Nica, General Manager at Barchester Shelburne Lodge Care Home
Thank you very much for the lovely review. I will let the team know of your feedback. We are thrilled to hear that our staff have been friendly, and we are so pleased that you like our facilities. Thank you again for entrusting your brother`s care to us.
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Review from Debbie A (Daughter of Resident) published on 31 January 2024
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Reply from Diana Nica, General Manager at Barchester Shelburne Lodge Care Home
Thank you very much for taking the time and writing a review on your experience with us. We are so happy that your mother stay was pleasant. At Shelburne, we set a high standard for ourselves, so we are pleased to hear that nothing has been too much trouble. I will make sure I will pass your lovely comments to the team so they know your feedback as well. Many thanks again and we look forward seeing you soon.
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Review from Doug C (Son of Resident) published on 29 January 2024
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Reply from Diana Nica, General Manager at Barchester Shelburne Lodge Care Home
Thank you so much for your lovely feedback. We were delighted to be looking after your mother here at Shelburne Lodge. The team here are kind, compassionate and totally dedicated to providing the highest quality care for all of our residents. Thank you again for taking the time to submit this review.
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Review from I L (Son of Resident) published on 16 January 2024
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Reply from Diana Nica, General Manager at Barchester Shelburne Lodge Care Home
Thank you very much indeed for your review. It really is appreciated and of course, we will share the feedback with all of our staff members. I am delighted with your comments and pleased that you have let us know your thoughts and have so many positives about our lovely team and Home, here at Shelburne Lodge. We set a high standard for ourselves, so we are very pleased to hear that our core values are evident in the care, respect and kindness that you have seen towards your Dad, as well as the teams to his well-being and health. Here, at Shelburne Lodge, we like to involve the family in the care of their loved ones and we like to have very good communication with their family and friends. Thank you again for your review.
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The Review Score of 9.5 (9.512) out of 10 for Barchester Shelburne Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 24 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.512 for Barchester Shelburne Lodge Care Home is calculated as follows: ( (221 Excellents x 5) + (34 Goods x 4) + (4 Satisfactorys x 3) + (24 Very Poors x 1) ) ÷ 283 Ratings = 4.512
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Barchester Shelburne Lodge Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 22 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 1 Aug 2018
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Recipient:
Barchester Shelburne Lodge Care Home
Date: Monday 31 Mar 2025 More details
Recipient:
Barchester Shelburne Lodge Care Home
Date: Friday 28 Feb 2025 More details
Recipient:
Barchester Healthcare Ltd
Date: Friday 31 Jan 2025 More details
Organiser: Barchester Shelburne Lodge Care Home
Date:
Tuesday 15 Apr 2025 – Tuesday 22 Apr 2025
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Organiser: Barchester Shelburne Lodge Care Home
Date:
Thursday 17 Apr 2025 – Thursday 24 Apr 2025
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Organiser: Barchester Shelburne Lodge Care Home
Date:
Friday 18 Apr 2025 – Wednesday 30 Apr 2025
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Organiser: Barchester Shelburne Lodge Care Home
Date:
Saturday 12 Apr 2025
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Organiser: Barchester Shelburne Lodge Care Home
Date:
Thursday 10 Apr 2025 – Thursday 17 Apr 2025
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Organiser: Barchester Shelburne Lodge Care Home
Date:
Wednesday 09 Apr 2025 – Wednesday 16 Apr 2025
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Job Title: Manager
Joined: 2014
Job Title: Deputy Manager
Joined: 2016
Job Title: Registered Nurse
Joined: 2014
Job Title: Home Administrator
Joined: 2021
Job Title: Maintenance Manager
Joined: 2021
Job Title: Head Chef
Joined: 2016
Job Title: Head of House Keeping
Joined: 1999
Job Title: Nurses & Carers
Job Title: Activities Lead
Joined: 2024