Barchester Shelburne Lodge Care Home

Rutland Street, High Wycombe HP11 2LJ
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9.5 107 Reviews
  • Barchester Shelburne Lodge Care Home, High Wycombe
Shelburne Lodge is ideally situated close to the bus and train stations, yet still offers privacy with a quiet secluded garden for residents. They provide first-class 24-hour nursing care alongside expert care for people with Multiple Sclerosis as well as convalescent and respite care, including short breaks.

A team of highly-qualified and dedicated staff tailor their care plans to the individual needs of each resident. And their dedication can be seen across the board - in cooking, regular outings and pet therapy sessions for residents.

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Care Provided by Barchester Shelburne Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 51 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Diana Nica (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (51)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017

Funding & Fees Guide for Barchester Shelburne Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,903

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Shelburne Lodge Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking facilities at both the front and rear of the home.


Barchester Shelburne Lodge Care Home Reviews (107)

Total of 107, showing 41-60
9.5

Barchester Shelburne Lodge Care Home has a Review Score of 9.5 (9.512) out of 10, based on 24 reviews in the last 2 years. Over all time Barchester Shelburne Lodge Care Home has 107 reviews.

Overall Experience

  • 82
  • 20
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Date Published

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Review from Matt J (Relative of Resident) published on 21 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently visited my great aunt who is living here. A recent change in management has created an entirely positive change in atmosphere. The new manager is a breath of fresh air and her care and compassion is clear. While visiting I witnessed a meal being served and I must say the quality of the food
looked far beyond what I’m served at home. The staff were attentive to the needs of my great aunt and I noticed all residents being treated with the same respect and dignity. The lounge area was bright, clean and welcoming. I didn’t expect to feel as comfortable at the idea of having a relative in a care home however after seeing the quality of living provided I will not only be visiting more often but will consider this home for my parents as they grow older. Thank you to both the manager and the staff for providing such a positive first visit to my great aunt and being so kind and welcoming in their work.

Reply from Marina Glen, Deputy manager at Barchester Shelburne Lodge Care Home

Thank you for your kind words. I will ensure this is fed back to all departments within the home.


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Review from O F (Daughter-in-law of Resident) published on 12 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always been happy with the care my mother-in-law has received here. She is always happy and extremely well cared for. All the staff are friendly and helpful and easy to talk to.

Reply from Marina Glen, General Manager at Barchester Shelburne Lodge Care Home

Thank you for your extremely kind feedback, I will pass this on to all departments within the home.


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Review from Nicki C (Granddaughter of Resident) published on 6 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a caring home, wonderful care to our grandma.

Reply from Sharon Pither, General Manager at Barchester Shelburne Lodge Care Home

Many thanks for your comments, I shall pass these onto the staff.


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Review from Alan J (Husband of Resident) published on 4 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

"Lockdown" has restricted visiting but now bedside visits are allowed, I am very impressed by the arrangements made. The staff are wonderful at making me feel welcome and I am very happy with the way my wife has and is being cared for.
I have every confidence in the management and staff.

Reply from Sharon Pither, General Manager at Barchester Shelburne Lodge Care Home

Thank you very much for your kind remarks and we will ensure that these are fed back to the teams.


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Review from Geoffrey A (Respite Resident) published on 27 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My first impression was 'Oh no, here we go again'. But I was completely wrong. Everything was excellent as I said.

Reply from Sharon Pither, General Manager at Barchester Shelburne Lodge Care Home

Thank you for your feedback, it means so much to the team at Shelburne Lodge. We appreciate your time in writing a review


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Review from Gillian S (Daughter of Resident) published on 24 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful staff.

Reply from Sharon Pither, General Manager at Barchester Shelburne Lodge Care Home

Many thanks for your comments, I shall pass these onto the staff.


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Review from Jo H (Daughter of Resident) published on 24 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been in the home for just under a year, and the care he has received has been exceptional. All members of staff have been courteous and extremely supportive to all family.

Reply from Sharon Pither, General Manager at Barchester Shelburne Lodge Care Home

Thank you very much for your kind comments, I shall pass these onto the staff.


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Review from Terry S (Son-in-law of Resident) published on 24 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff is kind, helpful, and courteous.

Reply from Sharon Pither, General Manager at Barchester Shelburne Lodge Care Home

Thank you very much for your kind remarks and we will ensure that these are fed back to the teams.


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Review from Michelle O (Daughter-in-law of Resident) published on 23 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff was very helpful and caring.

Reply from Sharon Pither, General Manager at Barchester Shelburne Lodge Care Home

Many thanks for your comments, I shall pass these onto the staff.


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Review from Gillian P (Daughter of Resident) published on 23 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always very friendly, comfortable surroundings. Always warm in the room, also very clean. The staff is very friendly.

Reply from Sharon Pither, General Manager at Barchester Shelburne Lodge Care Home

Thank you very much for your kind remarks and we will ensure that these are fed back to the teams.


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Review from Christina G (Daughter of Resident) published on 23 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The garden visits here have been fantastic. Being able to still visit our father in these trying times has been a Godsend for us.

Reply from Sharon Pither, General Manager at Barchester Shelburne Lodge Care Home

Thank you for your review. I will pass your comments onto the team.


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Review from Kevin P (Son of Resident) published on 27 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad became a resident in 2016 after a long hospital stay and unable to return to his home because of the difficulties he faced with his health.
Shelburne Lodge looked after our Dad so well we couldn't have asked for anything more.
He enjoyed the activities and the entertainment, we used to come
and visit and he'd tell us all about it.
His room was kept immaculate.
He was always clean and tidy and comfortable.
The food always looked good and if he didn't fancy the meal the staff would try and find him something that he did want. We really can't praise the staff enough.
We sadly lost our Dad in February, we miss visiting him dreadfully.
But we can honestly say we know our Dad's last few years he had new friends around him and was well looked after.

Reply from Sharon Pither, General Manager at Barchester Shelburne Lodge Care Home

Thank you very much for your kind comments and we are pleased that you would recommend us to others. We will pass the comments onto the team.


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Review from Josephine P (Daughter of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother looks very well so you must be doing a good job.

Reply from Sharon Pither, General Manager at Barchester Shelburne Lodge Care Home

Many thanks for your comments, I shall pass these onto the staff.


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Review from C G (Daughter of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Shelburne for just over three years and enjoyed every day. The staff were amazing, always having smiles on their faces and time to talk.
Would highly recommend Shelburne. Very clean and well decorated.

Reply from Sharon Pither, General Manager at Barchester Shelburne Lodge Care Home

Thank you very much for your kind remarks and we will ensure that these are fed back to the teams.


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Review from D S (Friend of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming and cosy. Staff prepared to go that extra mile to ensure maximum care. Pleasant furnishings and garden. Would highly recommend the establishment.

Reply from Sharon Pither, General Manager at Barchester Shelburne Lodge Care Home

Thank you very much for your kind comments and we are pleased that you would recommend us to others. We will pass the comments onto the team.


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Review from H W (Respite Resident) published on 19 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Food bland and uninteresting to taste.

Reply from Sharon Pither, General Manager at Barchester Shelburne Lodge Care Home

Thank you for your comments regarding your recent stay. We are disappointed that we didn’t quite match your expectations. Your comments will be forwarded to the relevant departments to resolve issues promptly and accurately.


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Review from J H (Niece of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Premises - excellent. Staff - excellent. Cannot fault either!
My aunty is well cared for and much happier than when she first arrived.

Reply from Sharon Pither, General Manager at Barchester Shelburne Lodge Care Home

Thank you very much for your kind comments and we are pleased that you would recommend us to your friends. We will pass the comments onto the teams.


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Review from Alexander J (Sister of Resident) published on 25 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our sister spent three happy years before her death on 3rd November 2019. All the staff, from management, carers, cooks and cleaning staff looked after her very well. A big thank you to them all.

Reply from Sharon Pither, General Manager at Barchester Shelburne Lodge Care Home

Thank you very much for your kind remarks and we will ensure that these are fed back to the teams.


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Review from S H (Niece of Resident) published on 14 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunty has spent three years in this home and if she would have taken part in all the activities it would have been lovely. I did manage to get her down a few times. The care my Aunty got was excellent and she was not that easy. The staff understood her difficult ways and sometimes she got cross because
they did not come when she bussed. We told her she was not the only one in here. The last two weeks of the end of life care from all the staff was amazing. Thank you so much.

Reply from Sharon Pither, General Manager at Barchester Shelburne Lodge Care Home

Thank you very much for your kind remarks and we will ensure that these are fed back to the teams.


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Review from E L (Wife of Resident) published on 3 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is bedbound, he is seldom awake except at mealtimes and when his carers wash him etc.
He cannot move himself at all but relies on the very kind, efficient, cheerful carers who take care of him.

Reply from Sharon Pither, General Manager at Barchester Shelburne Lodge Care Home

Thank you very much for your kind remarks and we will ensure that these are fed back to the teams.


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Current Review Score: 9.5 (9.512)

Overview of Review Score

The Review Score of 9.5 (9.512) out of 10 for Barchester Shelburne Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.512 for Barchester Shelburne Lodge Care Home is calculated as follows: ( (221 Excellents x 5) + (34 Goods x 4) + (4 Satisfactorys x 3) + (24 Very Poors x 1) ) ÷ 283 Ratings = 4.512

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Shelburne Lodge Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Aug 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (46)

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Meet the Team (9)

Diana

Diana Nica

Job Title: Manager

Joined: 2014

Hello, my name is Diana Nica and I am the Manager at Shelburne Lodge.


I have worked in health and social care since 2014 and worked with Barchester since December 2014. I am a Registered General Nurse with strong experience in delivering high-quality care and I had been in different roles throughout the years.


I am a very caring and passionate person and I like to make sure that my residents are always looked after from a person-centred point of view and treat everyone with Dignity and Respect.


Shelburne Lodge is a great community filled with loving care, happiness and dedicated staff members. I am very proud to be part of such a great and dedicated team who continues to strive to deliver first-class service at such a beautiful and lovely home.


Cristiana

Cristiana Cantoriu

Job Title: Deputy Manager

Joined: 2016

Hello, I’m Cristiana, the new Deputy Manager at Shelburne Lodge.
I’ve been a nurse for over 10 years, and joined Barchester back in 2016, seven years ago.
I love to put a smile of people’s faces and I’ve always had a passion for helping people.
I’m a mother to two cheeky boys and in my spare time I love to travel with my family.
I’m looking forward to getting to know everyone at Shelburne Lodge!


Alex

Alex Alecu

Job Title: Registered Nurse

Joined: 2014

Hello, my name is Alex.
I have been part of the team at Shelburne Lodge since 2014. I have experience as an RGN working with older people in both the NHS and a care home environment. I am really enjoying the role and am very proud to be part of a great team.


Emily

Emily Hewitt

Job Title: Home Administrator

Joined: 2021

Hello, my name is Emily.


I am the home administrator and have worked at Shelburne Lodge since August 2018. I am passionate about my role and enjoy ensuring everything runs smoothly. I enjoy meeting new people and getting to know our residents and their loved ones.


Ivo

Ivo Campos

Job Title: Maintenance Manager

Joined: 2021

I have been working for Barchester since April 2023. I have over 20 years of maintenance experience. I really enjoy fixing things and love that my work is very varied and no two days are ever the same. Shelburne Lodge is a great place to work and it’s a pleasure getting to know the residents and being part of such a fantastic team. Please feel free to come and approach me if you have any queries.


Alex

Alex Ungureanu

Job Title: Head Chef

Joined: 2016

Alex is a very talented chef who has worked in some high-end restaurants throughout his career. He produces a nutritional and varied menu that residents and visitors enjoy. Alex also makes wonderful birthday cakes for residents on their special day.


Rachel

Rachel Weatherill

Job Title: Head of House Keeping

Joined: 1999

I have been working at Shelburne Lodge for many years. I started as a Care Assistant and achieved several care service awards whilst in this role before joining the housekeeping team. I am proud of the standard myself and my team have achieved in the home. As a team, we constantly ensure that all standards are practised and the home is clean, safe and welcoming for all residents, staff and visitors. I have an NVQ and a Special Commendation Award in hospitality.


Nurses and

Nurses and Carers

Job Title: Nurses & Carers

Shelburne Lodge is privileged to have an excellent nursing and care team. Nurses and carers work alongside each other delivering exceptional care to everyone we support, ensuring they meet individual needs at all times. They help produce a warm and welcoming environment for all residents and visitors.


Helen

Helen Abbott

Job Title: Activities Lead

Joined: 2024

Hello! My name is Helen and I am proud to say I am the Activities Lead here at Shelburne Lodge. My job is extremely rewarding and I love making the residents smile every single day.


I look forward to welcoming you into our home.