Barchester Shelburne Lodge Care Home

Rutland Street, High Wycombe HP11 2LJ
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9.5 107 Reviews
  • Barchester Shelburne Lodge Care Home, High Wycombe
Shelburne Lodge is ideally located near bus and train stations, yet offers a peaceful, secluded garden for residents. It provides high-quality residential, dementia, nursing, convalescent, and respite care, including short stays.

A team of highly-qualified and dedicated staff tailor their care plans to the individual needs of each resident. And their dedication can be seen across the board - in cooking, regular outings and pet therapy sessions for residents.

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Care Provided by Barchester Shelburne Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability / Autism
  • Older Person Care
  • Permanent Care
  • Physical Disability
  • Respite Care
  • Visual / Hearing Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 51 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Palliative / End of Life Care
  • Parkinson's Disease
  • Stroke

Good to Know

  • Person in charge
  • Diana Nica (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (51)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017

Funding & Fees Guide for Barchester Shelburne Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,903

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Shelburne Lodge Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking facilities at both the front and rear of the home.


Barchester Shelburne Lodge Care Home Reviews (107)

Total of 107, showing 81-100
9.5

Barchester Shelburne Lodge Care Home has a Review Score of 9.5 (9.512) out of 10, based on 24 reviews in the last 2 years. Over all time Barchester Shelburne Lodge Care Home has 107 reviews.

Overall Experience

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Review from L S (Daughter of Resident) published on 8 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was cared for at Shelburne after she was admitted into hospital with depression and malnutrition after the death of my father. I cannot fault the care she received at Shelburne which was compassionate and caring. She was treated with the utmost dignity at all times. We are grateful for the
care she received.

Reply from Sharon Pither, Manager at Barchester Shelburne Lodge Care Home

Thank you for your kind comments.


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Review from Carl D (Son of Resident) published on 18 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great staff, lovely garden and the food looks good.

Reply from Sharon Pither, General Manager at Barchester Shelburne Lodge Care Home

Thank you for your kind comments. I shall pass these onto the staff.


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Review from Sheila J (Sister-in-law of Resident) published on 5 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our 92-year-old relative can be demanding at times and needs much attention. We found that the staff of the home are always very friendly, patient and caring at all times.

Reply from Sharon Pither, Home Manager at Barchester Shelburne Lodge Care Home

Many thanks for your comments. I will pass these onto the staff.


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Review from David S (Son of Resident) published on 28 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have not found a sad person working here, all staff say hello and it is kept very clean and tidy. I have not eaten here but it looks good, always drink and cakes for guests. All rooms look like they have a view onto gardens. If I was taken ill, I would like to be there.

Reply from Sharon Pither, Home Manager at Barchester Shelburne Lodge Care Home

Thank you for your kind comments. I will pass these onto the staff.


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Review from Robert D (Son of Resident) published on 28 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On a visit, my daughter remarked 'it's like a hotel and she would love to end up here'. My resident mother, widowed since 1985, is the happiest I have ever seen her. The company of others has raised her spirits enormously. I can't recommend Shelburne Lodge enough.

Reply from Sharon Pither, Home Manager at Barchester Shelburne Lodge Care Home

Thank you for your kind comments.


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Review from Lynda B (Daughter-in-law of Resident) published on 24 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law moved to the home in December 2017. The service she received when she arrived was lovely. The staff are friendly and go out of there way to help you if you are not sure about something. The manager helped us very much in the run up to her moving in. Showing us the home and her room
which was very clean and decorated beautifully. Mother in law can be very stubborn at times but the staff are very understanding. Well done all.

Reply from Sharon Pither, Home Manager at Barchester Shelburne Lodge Care Home

Many thanks for your comments, I shall pass these onto the staff.


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Review from Hazel Mary B (Daughter of Resident) published on 24 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has not looked this well cared for in ages, very clean and even nail varnish on. At home, she had a carer visiting but not much time spent so very basic.

Reply from Sharon Pither, Home Manager at Barchester Shelburne Lodge Care Home

Many thanks for your kind comments. I will pass these onto the staff.


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Review from Deborah B (Granddaughter of Resident) published on 23 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Us as a family have been very impressed with the care that our family member has received since moving in. All members of staff are friendly and approachable. Nothing has every been any trouble for them regarding care or advice/support for us or our family member. Thank you all very much. Keep up the
good work.

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Review from S D (Son of Resident) published on 25 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally good care, my one main criticism is people being left in bed when they want to get out, one excuse being the battery on the hoist is dead. This is unacceptable if it was needed in an emergency i.e. A fire.

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Review from Roslyn P (Friend of Resident) published on 8 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good, nice staff. Place very clean, very welcoming to all. Would tell friends and family about this home.

Reply from Jo Wood, Client Liaison Manager at Barchester Shelburne Lodge Care Home

Thank you very much for your kind comments and we are pleased that you would recommend us to your friends. We will pass the comments onto the teams.


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Review from P D (Daughter of Resident) published on 10 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On the whole we are pleased and satisfied with the care our mum receives. Sometimes she is left in bed until mid-morning before getting washed.
However, we appreciate there are many residents and emergencies can crop up.

Reply from Jo Wood, Client Liaison Manager at Barchester Shelburne Lodge Care Home

Thank you for your comments and they will be passed onto our teams in order for us to continue to improve.


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Review from Alfred T (Resident) assisted by family/friend published on 9 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Found it very difficult to understand some of the staff's accents. (I do wear a hearing aid.)
Sometimes I did have to wait a while after pressing the call button.

Reply from Jo Wood, Client Liaison Manager at Barchester Shelburne Lodge Care Home

Thank you for your comments as we are always looking to improve. We are pleased to see that you will consider Shelburne Lodge if our services are needed in the future.


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Review from Margaret G (Wife of Resident) assisted by family/friend published on 29 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff, nurses, etc in the day are most caring and helpful to my husband who is unable to get out of bed and do anything for himself. They are always there to help him and for our family. There have been just a couple of times when night staff have not been found and he did ask them to be more gentle
with him, but I cannot fault the day staff at all.

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Review from D P (Resident) assisted by family/friend published on 29 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I like it because it's friendly and I get on with everybody - I'm making good friends with residents and staff.
The food is good and varied and you can always have something else if you don't want what's on the menu. The care I get is very good - my wife was in another home in Wycombe and it was awful,
but Shelburn Lodge is very good and I am very happy to call it my home now.

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Review from Jean H (Wife of Resident) published on 28 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything is good and I am happy about the care my husband receives. It is very welcoming and all staff are nice. I can't fault anything.

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Review from Craig D (Relative of Resident) published on 16 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall very good service provided.

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Review from V C (Daughter of Resident) published on 3 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely place to go into. Nice rooms. Very clean. Food very good. Had an afternoon with singers coming in. Cakes and coffee very good indeed. Overall very pleased with this place.

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Review from Lisa B (Daughter of Resident) published on 11 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been here for a couple of months and I have found everything to be great so far.
Clean, tidy and helpful staff. The only concern is that the front door never seems to be locked so anyone can walk in.

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Review from Barry G (Son of Resident) published on 12 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum enjoys the company of other residents and the entertainment.
All staff are excellent and make a fuss of mum. All our family feel very welcome when visiting.

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Review from Natalie T (Wife of Resident) published on 12 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been here for seven years and nine months. He is very well cared for, carers take great care with him and pay him plenty of attention. He is well fed and enjoying all meals.

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Current Review Score: 9.5 (9.512)

Overview of Review Score

The Review Score of 9.5 (9.512) out of 10 for Barchester Shelburne Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.512 for Barchester Shelburne Lodge Care Home is calculated as follows: ( (221 Excellents x 5) + (34 Goods x 4) + (4 Satisfactorys x 3) + (24 Very Poors x 1) ) ÷ 283 Ratings = 4.512

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Shelburne Lodge Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Aug 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Meet the Team (9)

Diana

Diana Nica

Job Title: Manager

Joined: 2014

Hello, my name is Diana Nica and I am the Manager at Shelburne Lodge.


I have worked in health and social care since 2014 and worked with Barchester since December 2014. I am a Registered General Nurse with strong experience in delivering high-quality care and I had been in different roles throughout the years.


I am a very caring and passionate person and I like to make sure that my residents are always looked after from a person-centred point of view and treat everyone with Dignity and Respect.


Shelburne Lodge is a great community filled with loving care, happiness and dedicated staff members. I am very proud to be part of such a great and dedicated team who continues to strive to deliver first-class service at such a beautiful and lovely home.


Cristiana

Cristiana Cantoriu

Job Title: Deputy Manager

Joined: 2016

Hello, I’m Cristiana, the new Deputy Manager at Shelburne Lodge.
I’ve been a nurse for over 10 years, and joined Barchester back in 2016, seven years ago.
I love to put a smile of people’s faces and I’ve always had a passion for helping people.
I’m a mother to two cheeky boys and in my spare time I love to travel with my family.
I’m looking forward to getting to know everyone at Shelburne Lodge!


Alex

Alex Alecu

Job Title: Registered Nurse

Joined: 2014

Hello, my name is Alex.
I have been part of the team at Shelburne Lodge since 2014. I have experience as an RGN working with older people in both the NHS and a care home environment. I am really enjoying the role and am very proud to be part of a great team.


Emily

Emily Hewitt

Job Title: Home Administrator

Joined: 2021

Hello, my name is Emily.


I am the home administrator and have worked at Shelburne Lodge since August 2018. I am passionate about my role and enjoy ensuring everything runs smoothly. I enjoy meeting new people and getting to know our residents and their loved ones.


Ivo

Ivo Campos

Job Title: Maintenance Manager

Joined: 2021

I have been working for Barchester since April 2023. I have over 20 years of maintenance experience. I really enjoy fixing things and love that my work is very varied and no two days are ever the same. Shelburne Lodge is a great place to work and it’s a pleasure getting to know the residents and being part of such a fantastic team. Please feel free to come and approach me if you have any queries.


Alex

Alex Ungureanu

Job Title: Head Chef

Joined: 2016

Alex is a very talented chef who has worked in some high-end restaurants throughout his career. He produces a nutritional and varied menu that residents and visitors enjoy. Alex also makes wonderful birthday cakes for residents on their special day.


Rachel

Rachel Weatherill

Job Title: Head of House Keeping

Joined: 1999

I have been working at Shelburne Lodge for many years. I started as a Care Assistant and achieved several care service awards whilst in this role before joining the housekeeping team. I am proud of the standard myself and my team have achieved in the home. As a team, we constantly ensure that all standards are practised and the home is clean, safe and welcoming for all residents, staff and visitors. I have an NVQ and a Special Commendation Award in hospitality.


Nurses and

Nurses and Carers

Job Title: Nurses & Carers

Shelburne Lodge is privileged to have an excellent nursing and care team. Nurses and carers work alongside each other delivering exceptional care to everyone we support, ensuring they meet individual needs at all times. They help produce a warm and welcoming environment for all residents and visitors.


Helen

Helen Abbott

Job Title: Activities Lead

Joined: 2024

Hello! My name is Helen and I am proud to say I am the Activities Lead here at Shelburne Lodge. My job is extremely rewarding and I love making the residents smile every single day.


I look forward to welcoming you into our home.