Stone House Nursing Home has a Review Score of 9.9 (9.896) out of 10, based on 21 reviews in the last 2 years. Over all time Stone House Nursing Home has 84 reviews.
Review from Susan F (Daughter of Resident) published on 12 September 2023
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Review from G C (Wife of Resident) published on 24 February 2023
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Review from O N (Resident) published on 26 January 2023
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Review from Keith H (Son of Resident) published on 1 August 2022
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Review from S H (Daughter of Resident) published on 18 March 2022
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Review from Jackie K (Friend of Resident) published on 29 June 2021
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Review from Bernard H (Resident) published on 23 June 2021
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Review from John S (Son of Resident) published on 11 March 2021
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Review from A T (Daughter of Resident) published on 30 November 2020
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Review from C G (Daughter of Resident) published on 19 October 2020
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Review from Richard O (Son of Resident) published on 9 October 2020
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Review from M M (Husband of Resident) published on 4 June 2020
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Review from R S (Daughter of Resident) published on 13 April 2020
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Review from J H (Husband of Resident) published on 23 March 2020
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Review from Stacey-Ann S (Daughter of Resident) published on 27 February 2020
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Reply from Peter McClean, Manager at Stone House Nursing Home
Dear Stacey-Ann S,
Thank you so much for your kind words and taking the time to review our service. The whole team find it a pleasure to provide care for your mother and she has quickly become part of the wider Stone House family. It is lovely to see you visiting so often and also making Stone House your home too.
See you soon!
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Review from Yvonne D (Daughter of Resident) published on 10 February 2020
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Review from W B (Daughter-in-law of Resident) published on 20 January 2020
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Reply from Peter McClean, Manager at Stone House Nursing Home
Dear WB,
Thank you very much for your kind words. It was an absolute pleasure caring for your mother-in-law and she was a much-loved member of the Stone House family. We hope that you and your family will continue to keep in touch and we will keep you updated with any upcoming events and activities that you may be interested in attending.
Love from Stone House.
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Review from S D (Daughter of Resident) published on 24 December 2019
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Reply from Peter McClean, Manager at Stone House Nursing Home
Dear SD
Thank you so much for taking the time to review our service. Your mother was a much-loved member of the Stone House family. Your words have been so kind and I will surely spread your message with the wider team. We will be keeping in touch regarding upcoming events and activities and hope to see you again soon.
Love from Stone House.
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Review from A C (Husband of Resident) published on 2 December 2019
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Reply from Peter McClean, Manager at Stone House Nursing Home
Dear AC, Thank you very much for your kind words. Your wife has quickly become a much-loved character within the home as have you. We are delighted to see you visit every day. Hope to catch up soon.
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Review from Jacqueline C (Daughter of Resident) published on 7 January 2019
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Reply from Samantha Ncube, Registered Manager at Stone House Nursing Home
We really appreciate you taking the time to review our service. I will be sure to share your comments with the team. You are and always will be a part of our Stone House family!
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The Review Score of 9.9 (9.896) out of 10 for Stone House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.896 for Stone House Nursing Home is calculated as follows: ( (229 Excellents x 5) + (18 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 251 Ratings = 4.896
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Stone House Nursing Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 21 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 10 Apr 2019
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Job Title: Registered Manager
Joined: 2021
With a decade-long tenure in the nursing home sector, I have honed my expertise as an accomplished care home manager. Backed by over two decades of service as a qualified general nurse in adult social care, my passion lies in sculpting personalised care experiences for our residents, an ambition shared with my dedicated team. Together, we create a service that embodies meaning, purpose, and fulfilment.
Job Title: Deputy Manager
Joined: 2017
My career began over a decade ago as a qualified nurse, a voyage that led me to Stone House in 2018. Over the course of my tenure, I have embraced the role of a diligent general nurse and now proudly serve as the Deputy Manager. I am steadfast in my pursuit of delivering quality care, imbued with integrity and pride.
Job Title: Lead Registered Nurse
Joined: 2020
My career began back in 2007 working in the NHS. Having moved into elderly care in 2016 I came to work with Peverel Court in 2020. It is my pleasure to make a difference in the lives of our residents. I consider it an honour to work with an organisation that truly holds individual care at the heart of their work.