Review from Sylvia W (Daughter of Resident) published on 19 October 2018
Submitted via Postal Card • Report

Overall Experience

My mother has been at Stone House since May 2017, following a fall at her home resulting in a hospital stay. She has been diagnosed with dementia but is fairly mobile but has poor sight. Stone House has been able to manage these issues extremely well and kept us (her daughters) informed at every level

with her continuing care plan. They also supported us.

Reply from Samantha Ncube, Home Manager at Stone House Nursing Home

Thank you so much for taking the time to review our service. Your mother has made so much progress at Stone House and we consider her, as well as yourselves, as a part of our family!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Richard S (Son of Resident) published on 16 August 2018
Submitted via Website • Report

Overall Experience

My stepmother could not be in better hands. She's not capable of looking after herself following a major stroke in the New Year, yet she is lively and demanding. The staff at Stone House are very good with her. There seems to be a never-ending stream of attention being paid to her which is how she likes

it. hair do's, nailcare, Pilates (!). Always such a lot going on. Perfect for her and infinitely preferable from every point of view to coming home and being lonely and vulnerable. All of her friends and family are now convinced Stone House is perfect for her.

Reply from Samantha Ncube, Registered Manager at Stone House Nursing Home

Dear Richard,
We thank you for taking the time to review our service. It is such a pleasure to have the opportunity to care for your stepmother. She has very quickly become a well loved part of the Stone House family. She has so many visitors each week, which just goes to show how well loved she is.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Helen W (Daughter of Resident) published on 28 February 2018
Submitted via Postal Card • Report

Overall Experience

Stone House are looking after our mother very well. She is treated with dignity and my sister and I have no worries about leaving her.
Nothing is too much trouble for them and we feel we too are listened to.
When Mum has had a few health problems, e.g. gallstones and eye problems, the home has acted

promptly with getting a doctor and kept us informed as soon as possible.

Reply from Samantha Ncube, Home Manager at Stone House Nursing Home

Thank you for taking the time to review our service. It is an absolute pleasure to care for your mother. You and your sister are always very supportive of the home and we really appreciate your contributions.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Richard W (Son of Resident) published on 30 January 2018
Submitted via Website • Report

Overall Experience

From the moment I arrived with my mother the quality of the care was evident. I knew from that moment on my sister and I had chosen a truly wonderful place for our mother. Even after settling her in the superb care continued. The staff are extremely passionate about their care for patients and this

continued. I'm just so glad we chose Stone House.

Reply from Samantha Ncube, Home Manager at Stone House Nursing Home

Thank you for taking the time to review our service. It was such a pleasure to have met you and your family. It was an absolute pleasure to have cared for your mother. You are most welcome to pop in and visit us whenever you have a chance to!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rosalind C (Daughter of Resident) published on 5 January 2018
Submitted via Postal Card • Report

Overall Experience

My father has been at Stone house since November. The care is absolutely first class. It feels like one big family, everyone is so kind and friendly. Nothing is too much trouble. I have seen a positive change in my father and it is so reassuring to know he is happy, well and safe and treated with the

utmost care and dignity. It made a hard decision a happy choice.

Reply from Samantha Ncube, Home Manager at Stone House Nursing Home

Thank you so much for taking the time to review our service. Your father has settled in so well, it's as if he has always been a part of the Stone House family! I am so pleased that we were able to help you and to provide you and your family with peace of mind. It has been such a pleasure getting to know you all, we very much look forward to your continued visits.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nicki C (Daughter of Resident) published on 19 December 2017
Submitted via Postal Card • Report

Overall Experience

From meeting the staff for a tour, I had a very good feeling. My mum was treated with the utmost care and attention by all there and I could finally relax knowing she was being well looked after. As a relative, I was well informed and felt very welcome too. I cannot rate them high enough.
I only wish

my mum lived longer to appreciate her surroundings and care.

Reply from Samantha Ncube, Home Manager at Stone House Nursing Home

We really appreciate you taking the time to review our service. Thank you for choosing us to care for your mother. It was so lovely to see the love and devotion you all had for each other. On our part, it was such an honour and pleasure to have met and cared for your mother.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Hilary C (Daughter of Resident) published on 4 December 2017
Submitted via Postal Card • Report

Overall Experience

The team at Stone House are professional, caring and dedicated.

The manager (relatively new) runs a good team and manages issues well.

The previous manager was unprofessional.

Reply from Samantha Ncube, Home Manager at Stone House Nursing Home

We use feedback to improve our service, so we really do appreciate you taking the time to review our service. I know I speak for all of the team when I say, we all have such fond memories of your father's time in our care. It has also been a great pleasure to have met you all!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C S (Son of Resident) published on 16 November 2017
Submitted via Postal Card • Report

Overall Experience

Very caring, sensitive and attentive staff. Good support for residents and relatives.

Reply from Samantha Ncube, Home Manager at Stone House Nursing Home

Thank you for taking the time to review our service. All feedback is useful as it helps us to keep improving our service. We are pleased that you feel supported by the team. I will certainly pass on your comments to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Shannon G (Granddaughter of Resident) published on 18 October 2017
Submitted via Postal Card • Report

Overall Experience

This is a lovely care home and my grandad is looked after so well. The carers are so friendly, attentive and caring and we can always leave the home knowing he is in safe hands. The care home is beautiful and I love coming to visit as well as meeting the staff.

Reply from Samantha Ncube, Home Manager at Stone House Nursing Home

Thank you for taking the time to review our service. Your comments are much appreciated and will be shared with the team. Visits to the home form such an integral part of maintaining links with loved ones. We look forward to your continued visits.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Emma G (Daughter of Resident) published on 17 October 2017
Submitted via Postal Card • Report

Overall Experience

I was so very impressed with every aspect of this beautiful home, from the first moment I came to visit I cannot fault one thing. Nothing is ever too much trouble. The best thing for me is that I know my father is getting the best care and support every day. He is so well cared for, he believes he is

in a hotel.

Beautiful surroundings and beautiful caring staff, what more could anyone have for their loved ones?

Reply from Samantha Ncube, Home Manager at Stone House Nursing Home

Thank you so much for taking the time to review our service. We always welcome feedback as a way of improving our service. Your positive comments will be well received by the team, thank you. It is a pleasure and honour to be have the opportunity to care for your father.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Shane G (Son-in-law of Resident) published on 17 October 2017
Submitted via Postal Card • Report

Overall Experience

Very warm welcoming home. The staff are second to none. The atmosphere and surroundings give the feeling of a stately home hotel. My father in law is a happier person since arriving here.

Reply from Samantha Ncube, Home Manager at Stone House Nursing Home

Thank you for your kind comments about our service. It is always encouraging to know when we are meeting expectations. I will ensure that these are passed on to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michael S (Son of Resident) published on 2 October 2017
Submitted via Website • Report

Overall Experience

An appointment was speedily arranged for me to view Stone House nursing home the following day after my initial enquiry. Whilst I was viewing the nursing home, I was compassionately shown the actual room which my dad would be in by the admissions manageress, then shown around the rest of the home and

introduced to several of the key staff who were all very polite and cheerful. By the time my viewing was concluded, the manager of the nursing home had already visited my dad in hospital to assess his suitability to be transferred from hospital to Stone House. All further arrangements to move dad were carried out by Stone House on my behalf.

Dad was admitted for palliative care and was treated with extreme dignity, care and humility (as was I) by all the nurses, staff and management involved in his care. Dad needed 24-hour nursing care and I feel he could not have had better care for the remaining few days of his life than he received at Stone House.

Reply from Samantha Ncube, Home Manager at Stone House Nursing Home

I would like to start by saying, what an honour it was for us to have had the opportunity to look after your father. It was also such a pleasure to have met you and your family, you will always be welcome at Stone House. Thank you so much for your very kind words, I will ensure that they are shared with the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G D (Cousin of Resident) published on 18 August 2017
Submitted via Postal Card • Report

Overall Experience

I would recommend Stone House Nursing Home to anyone who expects the highest quality of care. My cousin has been looked after with kindness and has improved health wise since she came to live here. To sum up, I would say she has been treated with DIGNITY - which I think is so important.

Reply from Samantha Ncube, Home Manager at Stone House Nursing Home

Thank you so much for taking the time to review our service. Your words about our service are ever so kind and I will pass them on to the team. It is an absolute honour to have the opportunity to care for your cousin.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J G (Wife of Resident) published on 4 July 2017
Submitted via Postal Card • Report

Overall Experience

I visit the home about three times a week. The staff work relentlessly in often difficult situations to help residents have a fulfilling life as possible. They are always treated as individuals and with respect. Likes and dislikes are noted and acted upon. There is always someone to put an arm around

a resident if they are upset or tearful. They are cheerful and helpful even in the most difficult situations. The food is freshly cooked and appetising. An alternative choice is always available. My husband needs total care. His dignity is always treated with respect. The home itself is spotlessly clean and welcoming. I have no hesitation in highly recommending Stone House Nursing Home

Reply from Samantha Ncube, Home Manager at Stone House Nursing Home

Thank you for taking the time to review our service. We will be sure to pass on your very kind words to the team. As you well know, your husband is very much a part of the Stone House family and we always look forward to your visits.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John D M (Nephew of Resident) published on 4 July 2017
Submitted via Website • Report

Overall Experience

Staff are always helpful when inquiring about my relative and informative when my sister visits. My relative is aged 94 and has dementia. She is kept clean and fed regularly. She took out a funeral plan which gives the relatives comfort. Well done Stone House!!

Reply from Samantha Ncube, Home Manager at Stone House Nursing Home

Thank you for taking the time to review our services. We always welcome feedback as it helps us to measure our progress and identify areas of improvement.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L J W (Friend of Resident) published on 19 June 2017
Submitted via Website • Report

Overall Experience

No matter what time of day or evening you visit the staff are always welcoming. The home is always clean and the residents always look well cared for. Staff always around and nothing too much trouble.
The staff take the time to get to know residents individual needs.
Plenty going on throughout the

day if residents want to take part.
The food on offer each day is always lovely as are the cakes :)

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Amy N (Granddaughter of Resident) published on 30 May 2017
Submitted via Website • Report

Overall Experience

Staff always willing to help and provide support to residents and family members and are always interested in hearing concerns that we have. Have never felt unhappy knowing my grandmother is here as I know she is happy and safe.

Reply from Samantha Ncube, Home Manager at Stone House Nursing Home

Thank you for taking the time to review our service, we always welcome feedback as we believe that there is always room for improvement. Your grandmother is a very special lady, full of smiles and laughter. She brightens up the day of anyone she comes into contact with! It is such a pleasure to care for her. Equally a pleasure to see you all when you visit. Best regards, Samantha and The Team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kevin M (Son-in-law of Resident) published on 30 May 2017
Submitted via Website • Report

Overall Experience

Whenever I visit my father-in-law, I am always impressed at the level of care the staff deliver, they are always very attentive with the patients. There is always a great atmosphere in the lounge. I know he really enjoys his meals, which always look great! I know the staff spend a lot of time with

the residents and they truly benefit from this. The activities arranged are excellent and the outside entertainment is always greatly enjoyed by the residents. I would not hesitate in recommending Stonehouse, my father-in-law is really settled there.

Reply from Samantha Ncube, Home Manager at Stone House Nursing Home

Thank you for your very kind words. It is always very encouraging to hear such positive feedback. I extend our gratitude to you and your family for allowing us the honour of caring for your father in law. He is a true gentleman and loved by all at the Home. Best regards, Samantha and The Team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B D (Wife of Resident) published on 23 May 2017
Submitted via Postal Card • Report

Overall Experience

My husband has been in Stone House for a few months now and from his first day, the staff have done everything possible to make him feel welcome. A full programme of activities is arranged every week and residents are encouraged to take part if they so wish.
Assistance is given to residents who require

help with eating or drinking and meals may be taken in the dining room, lounges or their rooms as preferred.
Medication is given as prescribed and full records kept.
Visiting relatives and friends are also welcomed and given every opportunity to raise any concerns they may have.
Stone House has allayed any fears I may have had in leaving my husband in their care.

Reply from Samantha Ncube, Home Manager at Stone House Nursing Home

Thank you for taking the time to review our service. Your feedback is very useful in helping us identify any areas for potential improvement. Please may I take this opportunity to express what a pleasure it is to support and care for your husband. As always, you and your family are very welcome at Stone House, and we hope that you feel right at home!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Victor H (Husband of Resident) published on 2 May 2017
Submitted via Website • Report

Overall Experience

Stone House care home was selected from four other local homes, to provide for my wife's care needs which include dementia and other health issues.
What a wise decision this was thanks to the dedication of an excellent and well-motivated management, nursing, caring and support staff. An atmosphere

of comfort, friendliness and confidence prevails throughout the home resulting in an excellent standard of caring for all residents.
All my wife's needs are well provided for, from personal hygiene, comfort, medication, daytime activities, entertainment and her food. Her food is nutritious, tasty and tailored to suit her personal taste and chewing/swallowing capability. She cannot feed herself and staff feed her at all times with patience and understanding.
As my wife's awareness and health diminishes, I can take comfort from knowing that she will be well looked after and cared for with dignity and compassion.

Reply from Samantha Ncube, Home Manager at Stone House Nursing Home

We are extremely humbled to have such kind words fed back about the service we provide. Your wife is very much a part of our family, as are you. We are honoured that you entrust her care to us and it is a real privilege to have the opportunity to care for her.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Stone House Nursing Home

Care Provided by Stone House Nursing Home

Good to Know

Funding & Fees Guide for Stone House Nursing Home

Facilities