Stone House Nursing Home has a Review Score of 9.9 (9.896) out of 10, based on 21 reviews in the last 2 years. Over all time Stone House Nursing Home has 84 reviews.
Review from Linda M (Daughter of Resident) published on 19 April 2017
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Reply from Samantha Ncube, Home Manager at Stone House Nursing Home
Thank you so much for taking the time to review our service. There is always room for improvement and as such, we always welcome feedback from people who use our service. We were extremely honoured to have had the opportunity to care for your mother and have always valued your input into her care. In addition, we are so fortunate that you also enhance the lives of other people we care for whenever your bring in your dog for visits! Please know that you are always welcome to continue doing so.
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Review from Alastair D (Son of Resident) published on 30 March 2017
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Review from Janette B (Daughter of Resident) published on 30 March 2017
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Review from Gary F (Son of Resident) published on 16 March 2017
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Reply from Samantha Ncube, Home Manager at Stone House Nursing Home
On behalf of the team and myself, I'd like to thank you for taking the time to give us your feedback on our service. There is always room for improvement, and we are pleased that you are happy with the service we provide. Your father has quickly become a well-loved member of our family and we always look forward to your visits.
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Review from Wendy M (Daughter of Resident) published on 16 March 2017
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Reply from Samantha Ncube, Home Manager at Stone House Nursing Home
Hi Wendy. Thank you so much for your very kind words, which I will share with the team. We always welcome any feedback about our service. We strive to deliver exceptional care, and so it is encouraging that you are happy with the standard of care we provide. It has been an absolute pleasure to get to know and care for your father and we hope that you feel like part of the Stone House family too!
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Review from Geoffrey C (Son of Resident) published on 7 March 2017
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Reply from Samantha Ncube, Home Manager at Stone House Nursing Home
Thank you for your very positive review of our Home. It is an absolute pleasure to care for your mother, and we always enjoy your visits. We will ensure that your feedback is shared with the team.
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Review from Fiona G (Daughter of Resident) published on 1 March 2017
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Review from George G (Son-in-law of Resident) published on 27 February 2017
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Review from Greg D (Daughter of Resident) published on 17 February 2017
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Review from Martin S (Grandson of Resident) published on 6 February 2017
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Review from Caroline S (Daughter of Resident) published on 30 January 2017
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Review from Deryth W (Daughter of Resident) published on 30 January 2017
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Review from Rosemary N (Daughter of Resident) published on 30 January 2017
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Review from Natalie H (Daughter of Resident) published on 20 January 2017
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From day 1 the staff at Stone House wanted to know as much about my mother as possible. We felt very listened to and knew that they were getting
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Review from Adrian W (Son-in-law of Resident) published on 20 January 2017
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Review from Nikki O (Daughter of Resident) published on 16 January 2017
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Review from Michael H (Son of Resident) published on 6 January 2017
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Review from Sarah N (Daughter of Resident) published on 3 January 2017
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Review from Mary G (Daughter of Resident) published on 24 November 2016
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Review from Angela T (Daughter of Resident) published on 31 October 2016
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The Review Score of 9.9 (9.896) out of 10 for Stone House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.896 for Stone House Nursing Home is calculated as follows: ( (229 Excellents x 5) + (18 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 251 Ratings = 4.896
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Stone House Nursing Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 21 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 10 Apr 2019
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Job Title: Registered Manager
Joined: 2021
With a decade-long tenure in the nursing home sector, I have honed my expertise as an accomplished care home manager. Backed by over two decades of service as a qualified general nurse in adult social care, my passion lies in sculpting personalised care experiences for our residents, an ambition shared with my dedicated team. Together, we create a service that embodies meaning, purpose, and fulfilment.
Job Title: Deputy Manager
Joined: 2017
My career began over a decade ago as a qualified nurse, a voyage that led me to Stone House in 2018. Over the course of my tenure, I have embraced the role of a diligent general nurse and now proudly serve as the Deputy Manager. I am steadfast in my pursuit of delivering quality care, imbued with integrity and pride.
Job Title: Lead Registered Nurse
Joined: 2020
My career began back in 2007 working in the NHS. Having moved into elderly care in 2016 I came to work with Peverel Court in 2020. It is my pleasure to make a difference in the lives of our residents. I consider it an honour to work with an organisation that truly holds individual care at the heart of their work.