Sunnyside Nursing Home is located in the village of Iver in Buckinghamshire. The original building was a Victorian house which has recently been extended and refurbished extensively. Over 90% of the accommodation is now purpose built and the care home successfully combines both traditional features and high quality modern facilities. The building is bordered by well kept gardens and mature trees.
Sunnyside Nursing Home has a Review Score of 9.7 (9.734) out of 10, based on 11 reviews in the last 2 years. Over all time Sunnyside Nursing Home has 23 reviews.
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9
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Review from Joanne H (Daughter of Resident) published on 17 June 2024
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Overall ExperienceOverall Experience5.0 out of 5
So happy that Mum has got a place in Sunnyside Nursing Home. My mum although has Alzheimer's seems so happy when we visit. She loves singing and the staff encourages that. I cannot fault the staff, they are all so kind and caring and that reflects on the residents, they all seem so happy and settled.
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Review from Christina B (Daughter of Resident) published on 17 June 2024
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Overall ExperienceOverall Experience5.0 out of 5
My mother has been a resident through the NHS hub bed service whilst awaiting full assessment for her care needs going forward.
The staff have been fantastic, very friendly, patient with my mother, and I can't fault the care given. I have been kept up to date on my mother's health and care. The property
is lovely and the garden is enjoyable to sit in. Thanks to the staff for their hard work!
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Review from R D (Daughter of Resident) published on 5 June 2024
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Overall ExperienceOverall Experience5.0 out of 5
Staff excellent, nothing is too much trouble for them. Food plentiful and delicious. Very pleased they sourced a special chair so he could meet other residents and not be isolated in his room. Visitors are very welcome.
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Review from C D (Daughter of Resident) published on 5 June 2024
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Overall ExperienceOverall Experience4.0 out of 5
It took a while for Dad to settle in but with the help of all the staff he has settled in very nicely. All the staff are very kind and understand his particular needs. The nurses keep an eye on his various ‘conditions’ and treat promptly accordingly. It is nice to see Dad so comfortable in this environment.
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Review from Gina S (Daughter of Resident) published on 5 June 2024
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Overall ExperienceOverall Experience5.0 out of 5
Mum has been here at Sunnyside since January 2023. We have been very happy with Mum's overall care. The staff are always smiling and friendly and keep us well informed where necessary. The bedrooms are a good size and we are able to add our own finishing touches. We turn up at different times of the
day and Mum is always presentable.
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Review from Kevin W (Son of Resident) published on 5 June 2024
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Overall ExperienceOverall Experience5.0 out of 5
Had a lovely visit to see my mother with my wife. Initially she was sat in the main lounge watching television. Seemed to be content. We were then able to visit her room and talk and eat chocolate. Staff all very friendly, cheerful and helpful.
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Review from Marie H (Friend of Resident) published on 31 May 2024
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Overall ExperienceOverall Experience5.0 out of 5
The staff are very efficient and very friendly. I am very impressed by their diligence and care to detail. Always smiling and making a great effort to keep their spirit happy. Probably overworked, my friend would like to go to the toilet more often but time is pushed for the staff and they do their
best. Very impressed.
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Review from J W (Daughter of Resident) published on 28 May 2024
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Overall ExperienceOverall Experience5.0 out of 5
Dad is very settled, well looked after and safe. Staff are happy and relaxed and really care about the residents. Management and nursing staff are all visible. There is entertainment and all the residents are encouraged to join in. Nice homely atmosphere. Dad loves the food and is very happy at Sunnyside.
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Review from Marion W (Daughter of Resident) published on 28 May 2024
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Overall ExperienceOverall Experience5.0 out of 5
I am absolutely amazed at how well my mum is looked after at Sunnyside. They care for all her needs and keep me advised of any issues. Mum has dementia and does not talk very much, but she smiles and gives you a thumbs up. I am able to visit anytime and the staff are extremely welcoming. Mum seems happy
and I know that she takes part in all the activities. She can’t remember days out but it is lovely to see the photographs. I hope that if I get to Mum's age and need to live in a care home that they have room for me.
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Review from Nicci S (Daughter of Resident) published on 4 September 2023
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Overall ExperienceOverall Experience5.0 out of 5
What can I say!
My dad has been a resident for just 5 weeks. The management and carers are absolutely amazing - They all genuinely love my dad and treat us like family.
Nothing is too much trouble - they interact and treat the residents with dignity and respect, Everything is spotlessly clean.
One
of the staff is good with a guitar and went to his room and had a sing-a-long with him.
They absolutely spoil him!
It was his 87th birthday today, the effort they made for him to make his day special was simply outstanding- a huge cake, cards and prizes - balloons and banners in his room and his door. The manager and staff get involved in the activities, even having a good dance! They are always cheerful and happy and greet you with a smile. What has been a difficult time adjusting to my dad’s illness- I cannot thank the staff enough - I highly recommend this nursing home - I can go home and sleep knowing my dear dad is safe and well looked after
Thank you to everyone!
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Review from David L (Son of Resident) published on 19 April 2023
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Overall ExperienceOverall Experience5.0 out of 5
The care home looked after our mother for some months until her recent passing. We were always welcomed by the staff. We could completely entrust Mum's care to them. Always kind, thoughtful and caring. In Mum's final days, they were so considerate and helpful to her needs and dignity as well as ours.
Outstandingly wonderful team to whom we shall always be grateful.
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Review from Anil S (Son of Resident) published on 10 January 2023
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Overall ExperienceOverall Experience5.0 out of 5
My mum was moved from the hospital to Sunnyside on August 22nd and was there until she passed on the 7th of October.
When Mum moved in, she had oesophagal and bladder cancer, and her condition was terminal. She needed medical care she would not have received at home.
Because Mum was so sick, she
mostly stayed in her room on the ground floor, which was nice and peaceful and had a lovely view of the garden.
The staff at Sunnyside were amazing. We could not have asked for any more than the care and attention they gave to Mum. I will forever be grateful for the tenderness and care they showed to my mum, even as the end approached and she was unconscious.
There were also always so kind and considerate to my brother, sister and me when we went to visit, and approaching the end, they allowed me to spend day after day just sitting with Mum for 12 hours at a time.
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Review from Janet H (Niece of Resident) published on 27 July 2022
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Overall ExperienceOverall Experience5.0 out of 5
My aunt was a resident in Sunnyside for 3 to 4 months only, as she was in a temporary bed until I could get her a placement in a permanent nursing home nearer to where the family lived. The care my aunt had was very good. I was very impressed by the standard of care given to my aunt. I was delighted
by the way the carers and nurses treated my aunt and myself whenever I visited. Nothing was too much trouble for them, and every aspect of care I could not fault. I was always notified of any change to my aunt's care, even when she developed a chest infection and became poorly. I was made welcome whenever I visited. There was a nice, homely and friendly atmosphere within the care home. I was unable to find any fault with Sunnyside care home, as I work within the profession myself. I was so grateful to the manager, nurses and carers for all the care, kindness and support they gave to not only my aunt but myself as well.
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Review from Patricia B (Daughter of Resident) published on 27 June 2022
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Overall ExperienceOverall Experience5.0 out of 5
My mother spent ten months in Sunnyside until her death at the age of 102.
Everything about Sunnyside is first-class. The staff seem so happy, always singing and laughing together as they go about their work. This gives the home a lovely atmosphere.
Families are welcomed and kept informed. The staff
treat the residents with respect and love. Each resident is treated as an individual, and the staff go out of their way to provide activities and entertainment.
At the end of her stay at Sunnyside, when she needed end-of-life care, we were very pleased with how they kept her comfortable and peaceful.
We are so grateful to them for their professionalism and care.
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Review from Jane M (Daughter of Resident) published on 17 August 2021
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Overall ExperienceOverall Experience5.0 out of 5
My mother went to Sunnyside Care Home after a long period in hospital. Although I personally didn’t select the home, I can’t express enough how delighted I was with every aspect of Mum’s care and development while she stayed there. I would recommend it on every level. Every member of staff was lovely.
Kind and attentive. The senior staff members couldn’t have done more to help me with friendly, reassuring connective communication. The home was clean, welcoming, and my visiting was encouraged (subject to covid testing). Mum was encouraged to walk with help with the help of physios, and she spent time with other residents in the day room too. Food was of a high standard. A few of the meals she had, have now been requested back home! Mum is now home after 6 weeks at Sunnyside and continuing to thrive. I can’t thank Sunnyside Care Home enough for the caring and nurturing respite that Mum received. Nothing was too much trouble. A really excellent experience!
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Review from P T (Son of Resident) published on 13 November 2019
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Overall ExperienceOverall Experience5.0 out of 5
Sunnyside Nursing Home is a very well run establishment and the staff are extremely professional, caring, hardworking and friendly. From the secretary to the kitchen staff, down to the maintenance man. They work very well as a team, the nurses and carers are also fantastic, nothing is ever a problem.
I can’t praise the staff any more, first class.
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Review from Sue A (Daughter of Resident) published on 12 November 2019
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Overall ExperienceOverall Experience5.0 out of 5
My Mum has only been here one week, so my experience is rather limited at the moment but from what I have seen so far, I am extremely impressed. This is the only home explored that would take Mum without 1:1 which suggested to me that it would be a much safer environment for her with the appropriate
care and attention. So far I have not been disappointed. The girls are all absolutely lovely, from the manager to the carers, to the nurses to the kitchen staff - everybody has been so kind, reassuring and welcoming, not just to Mum but to me as well. There is such a lovely atmosphere in the home, so warm and friendly, physically and emotionally. I feel very comfortable here and totally reassured that it is the right place for Mum with her advanced dementia needs. The girls are all so caring and in fact, loving, to all the residents. I have found it all quite moving. Everybody is so hands-on with everything. I am really pleased and happy that Mum is in the care of Sunnyside.
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Review from Sharon H (Daughter of Resident) published on 12 November 2019
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Overall ExperienceOverall Experience5.0 out of 5
I recommend Sunnyside Nursing Home. They go above any beyond to satisfy the service user and keep family updated in anything concerning my mother, no matter how big or small it may be.+
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Review from Anita F (Daughter of Resident) published on 23 May 2019
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Overall ExperienceOverall Experience5.0 out of 5
You can call into this nursing home unannounced at any time which I did before Mum went into care and although they are always incredibly busy, nothing was any trouble to discuss things and still applies now. It is always spotless and so are the residents. Food is very good with a wide variety. Staff
are always very kind to residents and there is always at least two staff in the room with the resident.
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Review from R C (Daughter of Resident) published on 10 May 2019
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Overall ExperienceOverall Experience4.0 out of 5
What can I say about Sunnyside Nursing Home? My mother went into Sunnyside in September 2016 on end of life care. The whole team were brilliant in nursing her back to reasonable health so she could go out every week on pre-arranged trips down the Thames at Windsor. She also loved their BBQs, Christmas
parties and theme days.
The staff on so many occasions going that extra mile to keep a smile on her face. On her final stay in hospital, after doing a 12-hour shift, it was lovely to see 3-4 carers at a time, call in to see her before they went home. Sunnyside is very welcoming to visit, staff that always have a smile for all, very good at tea making and are generally lovely people.
Well done Sunnyside, you're the best. My mum loved you all.
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Current Review Score: 9.7 (9.734)
Overview of Review Score
The Review Score of 9.7 (9.734) out of 10 for Sunnyside Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 11 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.734 for Sunnyside Nursing Home is calculated as follows:
(
(92 Excellents x 5)
+
(31 Goods x 4)
+
(1 Satisfactorys x 3)
)
÷ 124 Ratings = 4.734
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Sunnyside Nursing Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i)
4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews.
(1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100)
3
+
0.125
+
0.125
+
0.125
+
0.125
+
0.1
+
0.1
+
0.1
+
0.1
+
0.1
= 4
ii)
1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points.
20% of the 40 registered maximum number of service users is 8, which has been reached with 11 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Performance
Care Quality Commission (CQC) Rating
Date: 17 Nov 2023
Overall Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
Frequently Asked Questions about Sunnyside Nursing Home
What types of Care is Sunnyside Nursing Home registered for?
Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & Substance Misuse are the registered (by the Care Quality Commission) categories of Care.
What additional types of Care does Sunnyside Nursing Home provide?
Palliative Care, Convalescent Care, Physiotherapy, Sheltered Housing, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.
How many Rooms does Sunnyside Nursing Home have?
There are 32 Single Rooms and 4 Couples/Companion Rooms.
What are the Facilities & Services at Sunnyside Nursing Home?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.
How far is Sunnyside Nursing Home to the centre of Iver?
0.2 mile(s) as the crow flies, distance by road may be significantly further.
