What types of Care is Beaconsfield Heights Care Home - Avery Collection registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Beaconsfield Heights Care Home - Avery Collection provide?

Palliative Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Beaconsfield Heights Care Home - Avery Collection have?

There are 63 Single Rooms and 16 Couples/Companion Rooms.

What are the Facilities & Services at Beaconsfield Heights Care Home - Avery Collection?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Beaconsfield Heights Care Home - Avery Collection to the centre of Beaconsfield?

0.4 mile(s) as the crow flies, distance by road may be significantly further.

Beaconsfield Heights Care Home - Avery Collection, 30-34 Station Road, Beaconsfield, Buckinghamshire HP9 1AB

Order by:

Review from Ann M (Daughter of Resident) published on 21 January 2025
Submitted via Website • Report

Overall Experience

Mum had been to visit the home a few times before becoming a resident and it was a good opportunity for her and I to get to know the staff and home. Her move was unexpectedly from hospital so the familiarity helped her settle in. The staff are very caring and meet Mum's needs, allowing her to take her

time and do things at her own pace. I feel she is relaxed and safe.

Reply from Wendy Healy, Client Liaison Manager at Beaconsfield Heights Care Home - Avery Collection

Thank you for your kind words, we always encourage families and potential residents to visit us as often as they wish; never underestimating the enormity of their decision. It is wonderful to hear this approach has made your mum's move in with us easier and that she is now relaxed and happy in her new home.

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Review from Andrew T (Son of Resident) published on 4 November 2024
Submitted via Website • Report

Overall Experience

The experience of initially visiting Beaconsfield Heights Care Home and then the rather challenging "moving in" day for my mother was made significantly better by the kindness of the team at the home.
Through her first six months, I have been impressed by how smoothly things operate and how she has

settled in and seems much more relaxed.
The multitude of different activities is a definite highlight.
The security of the dementia floor is also a great weight off my mind, in terms of her safety.

Reply from Wendy Healy, Client Liaison Manager at Beaconsfield Heights Care Home - Avery Collection

Many thanks for reviewing our home, we are so delighted to read how the team have been there to support and reassure your mother from the very beginning and it is wonderful to see her now relaxed and settled into her new home. Thank you, once again, and we will as always share your kind words with the team.

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Review from Pat H (Daughter of Resident) published on 17 September 2024
Submitted via Postal Card • Report

Overall Experience

My 95-year-old mother moved into Beaconsfield Heights Care Home at the end of July after a difficult year or so in her own home. Even with carers visiting three times a day, she was finding it increasingly hard to cope. It was so hard for her to move from the house she lived inf or sixty-three years

but after and initial, very wobbly few days, she has settled into her new life. She loves all the activities, the company, the food and is very happy she is being so well looked after - as are we! Thank you to all the staff who have helped my mother through this difficult period of transition.

Reply from Wendy Healy, Client Liaison Manager at Beaconsfield Heights Care Home - Avery Collection

Thank you for your time to share your experiences about your mother's move into Beaconsfield Heights. She really has settled in so well and it is wonderful to see her enjoying her new life with us. Thank you for review and as always, we'll share your kind words with the whole team.

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Review from C S (Daughter-in-law of Resident) published on 27 August 2024
Submitted via Website • Report

Overall Experience

Welcoming and very friendly and helpful service and advice. Any issues dealt with efficiency and care for resident. A very interesting and varied weekly activities sheet issued for residents to choose from. Any medical issues which arise are dealt with promptly and with dignity.

Reply from Wendy Healy, Client Liaison Manager at Beaconsfield Heights Care Home - Avery Collection

Thank you for taking the time to review your experience of our Home. Offering a welcoming and friendly environment is so important to us and we are so pleased you feel this too. Thank you once again for your kind review, as always we'll share this with our tremendous team.

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Review from Rebecca C (Niece of Resident) published on 22 August 2024
Submitted via Website • Report

Overall Experience

My aunt has recently moved to Beaconsfield Heights Care home.
I looked at a number of care homes for her but this was the one I could see her settling into easily.
The staff have really treated her as an individual, really getting to know her. The staff are lovely, warm and attentive.
I had quite

a lot of help preparing her room from the very helpful handyman.
The team are great. We've had a boat trip on the Thames at Henley, opera evenings and bingo etc.
We've seen a big improvement in her quality of life.

Reply from Wendy Healy, Client Liaison Manager at Beaconsfield Heights Care Home - Avery Collection

Thank you for your wonderful review. We are so pleased to hear that you, too, love our team. They all focus on getting to know each and every individual personally, supporting them to increase their independence and maximise their quality of life, whatever their care needs. We'll be sure to share your review with the whole team. Thank you once again.

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Review from S P (Daughter of Resident) published on 22 August 2024
Submitted via Website • Report

Overall Experience

Dad has really settled into his new life at Beaconsfield Heights Care Home. The memory care team are fantastic, using the information shared about my dad prior to move-in to support him during those early days. He is now thriving, eating well, enjoying the company, activities and tailored trips out.

I cannot thank the dementia care manager and her team enough for all they do for my dad.

Reply from Wendy Healy, Client Liaison Manager at Beaconsfield Heights Care Home - Avery Collection

A move into care is always an emotional journey, if a person is living with dementia, it is even more so. We are so touched to receive your review and to hear how the whole team have supported your dad to settle in and enjoy his new home. Thank you so much for taking the time and we will share this with our team.

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Review from Annie D (Daughter of Resident) published on 20 August 2024
Submitted via Website • Report

Overall Experience

My mum stayed for two weeks of respite care. We all thought the staff were very kind, friendly and helpful. The room given to my mum was beautiful and clean. The meals were of such a high quality and varied. We all came away with a lovely feeling. Mum also said she would like to go back next year.

Reply from Wendy Healy, Client Liaison Manager at Beaconsfield Heights Care Home - Avery Collection

We are so delighted to hear how much your mum enjoyed her stay with us, we always think of it as a holiday so it's wonderful to hear Mum would like to have her 2025 holiday with us too. Thank you so much for sharing your kind words, we'll be sure to share them with the team.

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Review from Cathy E (Daughter of Resident) published on 11 June 2024
Submitted via Postal Card • Report

Overall Experience

After a recent fall, my mother couldn't go home, so after visiting several care homes, I decided on Beaconsfield Heights Care Home. The best decision I could have made! From day one, my mother has felt safe and cared for. The team are fantastic and always happy to help.

Reply from Wendy Healy, Client Liaison Manager at Beaconsfield Heights Care Home - Avery Collection

Thank you for your review, we never underestimate the pressure upon families to find a care home for their loved ones and work hard to ensure we make it as simple and reassuring as possible. It is lovely to hear how comfortable your mother is in our home and we're delighted to be able to share your kind comments with the whole team.

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Review from Helena N (Daughter of Resident) published on 6 June 2024
Submitted via Website • Report

Overall Experience

After a year of live in carers, my Mother moved to Beaconsfield Heights last year and hasn't looked back. Instead of living by herself with limited social contacts, she now has people to chat with, a full day filled with choices, and a range of stimulating recreational activities. She is incredibly

happy and well looked after. The staff have been very attentive and proactive about making my Mother feel welcome. I would not hesitate to recommend this well-managed care facility and the exceptional staff.

Reply from Wendy Healy, Client Liaison Manager at Beaconsfield Heights Care Home - Avery Collection

Our team would first like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home, and we are glad to have made a difference.

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Review from Julia S (Daughter of Resident) published on 16 May 2024
Submitted via Website • Report

Overall Experience

From my initial inquiry about respite care for my father with the client liaison manager and a home visit to assess Dad's needs, we as a family cannot fault this home. The professionalism of all the staff is outstanding and they go above and beyond to care for their residents doing their utmost in getting

to know them. There were so many lovely personal touches from Dad's welcome package to them celebrating his birthday and baking him a cake. Dad was very impressed with the selection and variety of food available to him and any dietary needs were met. The facilities and cleanliness of the home were also outstanding. They provide a home-from-home atmosphere. I would not hesitate to recommend Beaconsfield Heights for care for your loved ones. Five stars and well deserved. Thank you so much.

Reply from Wendy Healy, Client Liaison Manager at Beaconsfield Heights Care Home - Avery Collection

Such a kind and wonderful review, as a team we aim to offer a professional and caring service throughout the move-in process and beyond. To hear how much your Dad enjoyed his stay with us is lovely and we hope to be able to welcome him back at a future point for another holiday in sunny Beaconsfield! Thank you once again, we share all our reviews with the team and they will be delighted to read this.

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Review from L C (Daughter of Resident) published on 9 May 2024
Submitted via Website • Report

Overall Experience

From the first phone call to Beaconsfield Heights I felt reassured by their caring approach, efficiency and the advice they were able to give about dementia care.
When we visited we were immediately impressed by the happy atmosphere and variety of well-planned and appropriate activities. Leaving your

home is a hard decision to make and so Mum opted to try an initial month’s respite care. At the end of that month she had no hesitation in staying. The staff are unfailingly cheerful and I feel that Mum is genuinely happy there and making the most of this stage of her life, despite her memory loss. I have no hesitation in recommending Beaconsfield Heights.

Reply from Wendy Healy, Client Liaison Manager at Beaconsfield Heights Care Home - Avery Collection

Thank you for your kind review of our home and wonderful team. We are so pleased that we were able to provide your Mum with the insight she needed to decide for herself, to call us home. We'll be sure to share your review with everyone.

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Review from E A (Daughter of Resident) published on 9 May 2024
Submitted via Website • Report

Overall Experience

My mother moved in 3 months ago following a series of downsizing moves, none of which were sufficient or successful. Having tried and failed at another care home, she moved into Beaconsfield Heights, initially for a respite 'trial' stay and never left. The staff were very welcoming and flexible, and

did everything they could to make the move a success. The many activities and other residents have provided the social life and human interaction that her increasing physical frailty was preventing her from having in her old life. The food is delicious, and the kitchenette provides her with a sense of independence from the simple ability to make a snack or a cup of tea in her room when she chooses. With everything she was struggling to do for herself now taken care of, she is much calmer and has settled in really well.

Reply from Wendy Healy, Client Liaison Manager at Beaconsfield Heights Care Home - Avery Collection

Thank you for taking the time to share your experiences of our Home. It is wonderful to read how your mother is settled and enjoying her new life with us. Enabling residents to live their life, as they desire, is so important and one Beaconsfield Heights are passionate to support. We are so proud of our team and will be sure to share your comments with everyone. Thank you once again.

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Review from Jeremy B (Son of Resident) published on 13 March 2024
Submitted via Website • Report

Overall Experience

It was recommended to me that my 98-year-old mother should experience a two-week respite. She lives by herself in a flat and is finding life more and more difficult. I organised an agency to give her care at home, one hour in the morning and one hour in the evening. This service lasted for about four

weeks. However my mother became exceedingly disillusioned with the service. Following advice I suggested to my mother that she should experience a care home. Beaconsfield Heights proposed a respite of two weeks which I thought would be ideal. I believe the respite was a success. My mother enjoyed her stay, she found the staff professional, very understanding and fabulously supportive. However, my mother is quite a determined and difficult individual, she indicated that for the moment she prefers staying in her flat. She feels she is not ready for a move into a care home. Beaconsfield Heights would suit her well. I hope that my mother will reconsider moving to Beaconsfield Heights.

Reply from Wendy Healy, Client Liaison Manager at Beaconsfield Heights Care Home - Avery Collection

It was our pleasure to support your mother during her respite stay with us. She is a wonderful lady and is welcome to revisit us whenever she wishes. We'd like to thank you for your time to review her stay with us and we'll share your kind comments with the whole team. Until next time.

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Review from Kim F (Daughter of Resident) published on 8 March 2024
Submitted via Website • Report

Overall Experience

My father moved into Beaconsfield Heights five months ago and the help and assistance we received was outstanding. The staff were so helpful in assisting with arrangements and options to moving Dad in and assisting him to acclimatise to the new way of life. The facilities are almost like a five-star

hotel, with a beautiful garden to walk around/sit in, in the nice weather. There are always activities/entertainment during the day and evenings which residents can join in with or not, as they wish. My father loves the trips out, which they arrange in the minibus to various different locations with stops for coffee and cake! When my father has experienced some health issues the care staff have been excellent, providing assistance and comfort when needed, giving my Dad more confidence that support is always there should he need it. Dad agrees he could not be in a better place, which provides me and the rest of the family peace of mind too.

Reply from Wendy Healy, Client Liaison Manager at Beaconsfield Heights Care Home - Avery Collection

We cannot thank you enough for your kind review. As a team, we strive to support families and residents from their very first contact with us, all the way through to move-in process and assisting residents in settling into their new home. It is a pleasure to care for your Dad and we will share your wonderful comments with our whole team. Thank you once again for taking the time to write this review.

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Review from N L (Son of Resident) published on 12 December 2023
Submitted via Website • Report

Overall Experience

Our relationship with Beaconsfield Heights has been a gradual journey. My parents originally chose Beaconsfield Heights for a couple of respite stays during the winter. During a subsequent stay, it became apparent that my father’s needs were much greater than my mother's and that what was right for

one of them was not right for both, so my father stayed as a resident, and my mother moved back home and visited frequently, as did I and my wider family. This was a very difficult and emotional transition, especially for my dad, but the staff were very supportive of him throughout and all of us during this difficult time. My dad then had a fall resulting in a hospital stay which set him even further back. His needs were reassessed and he was readmitted to Beaconsfield Heights in the dementia area - ‘reminiscence’. Again, another difficult transition, but handled professionally and with great care by the staff. My dad has now settled and feels both at home and well cared for.

Reply from Wendy Healy, Client Liaison Manager at Beaconsfield Heights Care Home - Avery Collection

Thank you for taking the time to review your experience of our home. The team work hard to support both our residents and their families, never underestimating how emotionally stressful a move into care can be; they will be delighted to read your comments. Thank you.

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Review from Rachel C (Daughter of Resident) published on 21 November 2023
Submitted via Website • Report

Overall Experience

My mother became a resident in March this year and during the whole process, the staff went to great lengths to make my mother (and me) feel supported. Mother settled in well straight away and is happy and relaxed in her new home.

Reply from Wendy Healy, Client Liaison Manager at Beaconsfield Heights Care Home - Avery Collection

Thank you, we are so pleased to hear that you have felt so supported and that your mother is settled, happy and relaxed in her new home.

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Review from G D (Son of Resident) published on 15 November 2023
Submitted via Postal Card • Report

Overall Experience

Very good in all aspects. This is the best care home in the area (have tried others previously).

Reply from Wendy Healy, Client Liaison Manager at Beaconsfield Heights Care Home - Avery Collection

Thank you for your very kind review. We take tremendous pride in providing our residents and their families with the best possible experience. It is a delight to read your comments; they will be greatly appreciated by all of the team.

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Review from Christine D (Daughter of Resident) published on 27 October 2023
Submitted via Website • Report

Overall Experience

My mother moved into Beaconsfield Heights in December 2022 after having a bad fall in her home two weeks before. Her dementia was such that even a live-in carer was finding it difficult to cope with her anxiety and increasing needs.
We now feel she’s safe, very well cared for and entertained on a daily

basis. Most days, a singer or musician will entertain the residents, followed by tea and cakes, to which family members are welcomed with open arms.
Thank you for all you do to make Mum as happy as she is.

Reply from Wendy Healy, Client Liaison Manager at Beaconsfield Heights Care Home - Avery Collection

Thank you for your review. As a team, we are committed to providing the best care and experience to our residents and their families. We really appreciate you taking the time to share such kind words with us; we really appreciate and value your review and will share it with the team. Thank you once again.

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Review from David B (Son of Resident) published on 25 October 2023
Submitted via Website • Report

Overall Experience

My mother made a voluntary choice to go to Beaconsfield Heights Care Home in January 2019 following some time spent in her own home following the loss of my father.
For the first three years, my mother enjoyed the freedom of personal choice in everything in which she participated throughout each day,

from choices of food at meal times and participation in activities, external visits and evening camaraderie seven days each week. The regular medical visits at the home combined with detailed records ensured that her health was properly monitored and she was protected against potential illness. My mother really welcomed the care and attention that she received.
In the last eighteen months, after her 101st birthday, even greater care was exercised by all staff in the care and nurturing of not only my mother but other elderly residents. My mother's natural, waning strength was offset by increased vigilance and personal nursing. A very good finale.

Reply from Wendy Healy, Client Liaison Manager at Beaconsfield Heights Care Home - Avery Collection

As a team, we would like to thank you for your kind words. We strive to work closely with our residents to provide the very best care for each individual, enabling choice and promoting independence throughout the day. We are so proud to read your comments, noting the difference we made to your mother's everyday life. Thank you for trusting us to take care of her, she was a pleasure to have as part of our family for so long.

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Review from M B (Resident) published on 13 October 2023
Submitted via Website • Report

Overall Experience

I came here for 2 weeks respite care after a total knee replacement. I can't fault the care I received the information I was given beforehand and the follow-up with the hospital, as to whether there was any special help I would need was comprehensive and thoughtful. The room I was given was on the ground

floor with a door to the attractive gardens and came with a complete en-suite together with a small kitchen area. All the people who worked there could not have been more helpful and pleasant, particularly as I found it impossible to sit at the dining room table and therefore had all meals in my room. The food too was very good indeed, well balanced, good variety and always delicious. There was a variety of entertainment during the fortnight I was there. I would not hesitate to recommend anyone needing respite care to seriously look at Beaconsfield Heights.

Reply from Wendy Healy, Client Liaison Manager at Beaconsfield Heights Care Home - Avery Collection

It really was our pleasure supporting you during your short stay with us. Thank you for leaving us such a kind review which, as always we will share with our team.

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Meet the Team (8)

Candy Guo

Job Title: General Manager

Joined: 2022

I have been working within the care profession in various roles for over 16 years now. My aspirations are to understand the needs of people, so as to deliver truly person-centred and high-quality care services.

I started out on my journey as a Dementia Care Manager in 2017. Since then, I have had the privilege to serve both Dementia and Assisted Living neighbourhoods as a Care Manager. I have been proud to lead and work alongside the amazing care team who have had a genuine passion for care and always put our resident's needs first.

I am delighted to lead the team at Beaconsfield as the General Manager. I am excited to be part of the Beaconsfield family and looking forward to supporting the team, residents and families day by day. My door is always open and I'm always happy to help in any way I can.

Emma Lacey

Job Title: Deputy Manager

Joined: 2024

Hi, my name is Emma, Deputy Manager here at Beaconsfield Heights. I have worked in health and social care for twenty-six years, during which time I have met and worked with some of the most incredible, caring people, who have made a real difference to so many lives.

One of my passions is empowering residents to live their lives their way; where there is a will there is a way!

Since joining the team at Beaconsfield Heights, I have felt part of the family; we have an amazing team, all of whom go above and beyond to ensure our residents are supported, cared for and enjoy every minute of every day.

Karen McLean

Job Title: Dementia Care Manager

I have worked within the care sector for over 12 years. For the past years, I have managed the Assisted Living neighbourhood and am now delighted to have been offered the opportunity to run the Dementia Care neighbourhood. Signature at Beaconsfield has provided me with the opportunity to progress during my time at home and over the past 5 years I have completed my NVQ Level 5 in Management in Care Settings.

I am very proud to be the Dementia Care Manager for Signature at Beaconsfield. I have a passion for delivering excellent care to ensure the well-being of our residents and I am privileged to be supported in this, by my dedicated team of professionals. Together, we strive daily to deliver this to every resident living with us.

I strongly believe that working together can ensure a happy and fulfilled life for our residents living with dementia.

Mark Choules

Job Title: Residential Care Manager

Joined: 2019

After working as a Pharmacy Technician for 10 years, I decided to follow my heart and move into the care sector. Joining the home as a Care Assistant in 2019, I have been able to develop my career, becoming a Senior Carer, Wellness Co-Ordinator and at the beginning of 2024 I was delighted to be offered the position of Residential Care Manager.

Working alongside my team of incredible carers, we strive to deliver exceptional person-centred care to every resident every day. A busy, varied and hugely rewarding position which I feel privileged to hold.

Paula Hopkinson

Job Title: Hotel Services Manager

I am very proud to be part of the team here at Beaconsfield. We always ensure that we deliver five-star service in every department, this was particularly highlighted throughout the pandemic as we recognised it was such a difficult time for residents, families and the staff.

The team spent a lot of time re-assuring residents and kept them mentally and physically stimulated and of course, our resident's safety was and is still the top priority. Our Concierge team run evening activities such as Cheese & Wine nights, Bingo and Quizzes which our residents love! I work closely with residents and their families to ensure that all enjoy dining experiences and that each resident has a nutritional meal plan to suit their needs.

Claire Barrett

Job Title: Activities Manager

Joined: 2023

I joined the Beaconsfield Heights team as an Activities Assistant, where I developed a strong passion for enhancing the daily lives of our residents, through engaging and meaningful activities. I am now delighted to have been promoted to the position of Activities Manager. As Activities Manager I am driven to provide all of our residents with a person centred approach to their day, taking time to get to know every resident, who they are, what is important to them and enabling us to offer tailored, enjoyable and purposeful activities. I am supported by a wonderful team, who share my passion and form genuine and caring relationships with all of our residents and their families and friends.

Vanessa Holt

Job Title: Senior Business Administrator

Joined: 2022

Having previously worked in Care Administration being given the opportunity to work for at Beaconsfield is wonderful. I have enjoyed getting to know all the residents, families and colleagues. It is my passion to support various day-to-day administration for the Home; Human Resources, and financial functions and work with the team to provide our residents and their families with the support and assistance they require.

Having an open-door policy, I am very happy to be working within such a beautiful home with a friendly atmosphere and dedicated people, who deliver excellent care.

Andy Keen

Job Title: Maintenance Co-ordinator

I have worked in the care sector for many years and really enjoy maintaining the home to the high standards that our residents and their families expect.

My role covers many aspects including the safety of our residents, appearance internally & externally, the ambience of our garden and general maintenance.

When new residents arrive, I ensure their rooms are prepared for them and are on hand to hang pictures and many other little jobs to ensure they soon feel right at home.

Beaconsfield Heights Care Home - Avery Collection

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Beaconsfield Heights Care Home - Avery Collection Reviews (99)

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Care Quality Commission (CQC) Rating

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Awards / Recognitions (12)