Beaconsfield Heights Care Home - Avery Collection

30-34 Station Road, Beaconsfield HP9 1AB
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9.9 99 Reviews
  • Beaconsfield Heights Care Home - Avery Collection, Beaconsfield
At Avery Healthcare's Beaconsfield care home, the team prides itself on offering a luxurious living space for residents, where all of their care needs are met.

The impressive three-story building comprises 95 private studios and apartments, each impeccably decorated with ensuite facilities and added safety features. Couples or companions desiring to continue their care journey together are warmly welcomed and the home boasts amenities such as a hair salon, a café, a minibus, gardening, and more.

Beaconsfield Heights delivers tailored care services to the highest standards, covering residential care, dementia care, and temporary respite care, with the assisted living team available 24/7.

The unique community, cultivated by staff and residents, fosters a home-from-home ambience for everyone and the setting features beautiful elements and luxurious facilities, enhancing the overall care home experience.

For residents with dementia and cognitive illnesses, Beaconsfield Heights provides compassionate care and support. The ReConnect approach prioritises dignity and personalised support, considering each resident's requirements through a person-centred practice.

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Care Provided by Beaconsfield Heights Care Home - Avery Collection

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 95 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Hearing Impairment
  • Motor Neurone Disease
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Xiangxue Guo (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (63)
    • Couples/Companion Rooms (16)
    • Single Rooms with ensuite Wet Room (60)
    • Couples/Companion Rooms with ensuite Wet Room (15)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2009
    • Number of floors: 2

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome anytime, however recommend booking in advance to ensure a member of the team is available to not only show you around the Home but to take time to understand your loved one's specific needs.


  • Parking

  • On site parking.


Beaconsfield Heights Care Home - Avery Collection Reviews (99)

Total of 99, showing 21-40
9.9

Beaconsfield Heights Care Home - Avery Collection has a Review Score of 9.9 (9.858) out of 10, based on 30 reviews in the last 2 years. Over all time Beaconsfield Heights Care Home - Avery Collection has 99 reviews.

Overall Experience

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Date Published

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Review from Hazel R (Respite Resident) published on 13 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My two weeks of respite here at Beaconsfield Heights Care Home were very satisfactory. The staff were excellent, nothing was too much trouble for them and always a cheerful smile. Dining room staff were particularly helpful. Should I ever need to go into a care home, my first choice would be the Heights.
I
was lucky when there as the weather was good so I was able to make use of the garden.

Reply from Wendy Healy, Client Liaison Manager at Beaconsfield Heights Care Home - Avery Collection

It is wonderful to receive your review, our team are what makes our home and your feedback will be shared with them. Thank you for taking the time to share a little of your experience and we hope to see you next time you need a holiday.


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Review from Nick E (Son of Resident) published on 28 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a very daunting task trying to find the right home for your loved ones.


We had many doubts, partly because of the type of person Dad is but also just the responsibility of the decision to be made and the potential to make the wrong decision.


All that said we could not be happier that we

made the decision and chose Beaconsfield Heights Care Home - Avery Collection.


Partly because of the great living facilities but most importantly the people, the care, attention and dedication they bring to looking after all the residents.


Dad is extremely happy, and I have to say I am seeing sides to him (all good) that I have never seen before which is remarkable and brings a smile to all the family. As my wife put it he has a new lease of life. He now has a wider family which is so good to see.


I would also like to take the opportunity to thank all the team, without exception, for the remarkable care and attention, and not least warmth they have shown continuously; impressive and humbling.


Reply from Wendy Healy, Client Liaison Manager at Beaconsfield Heights Care Home - Avery Collection

From all of the team, thank you for this kind review. It is an absolute pleasure having your Dad living with us and we are delighted to read how he settled and happy he is in his new home. Thank you.


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Review from Richard H (Son of Resident) published on 13 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have to say, it's very worrying to hand over you lovely mum to others but my mum is really so happy and says the staff cannot do enough for her! Thanks for your care.

Reply from Wendy Healy, Client Liaison Manager at Beaconsfield Heights Care Home - Avery Collection

Thank you for your kind review. The decision to move a loved one into care is understandably an emotional one; as a team, we strive to reassure, inform, support and care for every resident that joins us. We are therefore delighted to receive your feedback and most importantly, that Mum is happy, supported and enjoying her life with us.


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Review from V A (Daughter of Resident) published on 8 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved in six weeks ago and we couldn't be happier. She settled quickly due to the warmth and friendly attention given. All the staff are so kind and really care about the residents. It really is such a lovely place to be.

Reply from Wendy Healy, Client Liaison Manager at Beaconsfield Heights Care Home - Avery Collection

Thank you for taking the time to share your experience of your mother's move into our home. We are so pleased that she is settled and happy and that we are a place where you enjoy visiting her. Your kind words are very much appreciated and will be shared with the team.


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Review from Chris H (Son of Resident) published on 5 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Beaconsfield Heights is really an exceptional care home. Our mother is very happy there, and importantly, she is safe and looked after to a high standard. But I think the important thing to know about any care home is how they respond to problematic situations, and in this case, Beaconsfield Heights
are absolutely faultless - 10 out of 10.

Reply from Wendy Healy, Client Liaison Manager at Beaconsfield Heights Care Home - Avery Collection

Thank you for taking the time to review our home; it is wonderful feedback to receive, and we will, of course, share this with the team.


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Review from Shirley H (Respite Resident) published on 25 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Had an enjoyable respite stay.

Reply from Wendy Healy, Client Liaison Manager at Beaconsfield Heights Care Home - Avery Collection

Thank you so much for your kind review; we are all so pleased that you had an enjoyable respite stay with us.


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Review from K B (Niece of Resident) published on 14 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was very poorly having been in hospital for a month. Since coming to Beaconsfield Heights she has improved immensely over the past couple of months both mentally and physically. The staff are so friendly and treat everyone with great care and respect. I would recommend Beaconsfield Heights for
a relative to anyone.

Reply from Wendy Healy, Client Liaison Manager at Beaconsfield Heights Care Home - Avery Collection

Thank you for your kind review of both our home and team. It has been our pleasure to support your aunt and to see how well and independent she is, brings a smile to all of our faces. Thank you once again, we'll take time to share your comments with our team.


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Review from Chris W (Son of Resident) published on 29 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I had made a decision to move our mother into care as it became unsafe to leave her living alone any longer. We looked at a few options and to be honest they were kind of what we were expecting, having had previous experience when our father was in care. Nothing special, residents on display
during visiting times, quite old fashioned and a musty smell.
I have to say that from the moment we entered Beaconsfield Heights, we were both amazed at the difference. Clean, tidy, attentive staff and a sense of community spirit amongst the residents. We both knew immediately this is where Mum needs to be and without hesitation, we agreed on a moving-in date.
Mum loves it there and enjoys the various activities available daily. She's even smiling now and she hasn't done that for years.
The staff are lovely and regularly keep in touch with us.

Reply from Wendy Healy, Client Liaison Manager at Beaconsfield Heights Care Home - Avery Collection

Your review is greatly appreciated and to hear that your mum is happy, engaged and smiling means the world to us. We are a real community and we are so pleased you feel that too, it is wonderful having you as part of our family. Thank you for your wonderful comments which we are delighted to be able to share with the team.


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Review from Ann J (Daughter of Resident) published on 15 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came in for respite care and was very reticent about leaving home. From the moment she arrived, she was welcomed into the Signature family. The staff were excellent and cared for all Mum's needs. The warmth and kindness they showed, made her feel at home. She's returned home now but keeps
saying what a wonderful holiday she had. So thank you for making Mum feel loved and cared for.

Reply from Wendy Healy, Client Liaison Manager at Beaconsfield Heights Care Home - Avery Collection

Thank you for taking the time to write such a kind review; we are so pleased, that as a team, we were able to reassure, support and provide her with a safe and caring environment to relax. We all thoroughly enjoyed her company and it is great to read that she had a "wonderful holiday".


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Review from Andrew L (Son of Resident) published on 24 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent the last 14 years of her life as a resident at Signature. When Mum first moved in, she did so with a little hesitation about what life in a 'care home' would be like. She very quickly learned that she would be surrounded by kind and compassionate people who only wanted what was best
for her. As she grew older and her needs grew greater, the care team responded by increasing their support for her without her ever feeling like she was a burden. No request was ever too much for them, and their friendship and love for Mum enriched her life. When Mum fell ill and died at the age of 100+, the care team rallied to support both her and her family, and their compassion made a difficult time so much easier. Our family owes them a real debt of gratitude for everything they do. Whenever my Mum was asked how she was, she would always respond with the words, "I am very well cared for". I think she said it best.

Reply from Wendy Healy, Client Liaison Manager at Beaconsfield Heights Care Home - Avery Collection

Thank you so much for your review; we are very proud of our team and the care they provide to all of our residents; your kind words will be shared and will me so much to them. It was our pleasure to share the past 14 years with your mother, a wonderful lady, and so many happy memories. Thank you.


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Review from U W (Resident) published on 23 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very well looked after. People are very caring and make sure that you are happy.

Reply from Wendy Healy, Client Liaison Manager at Beaconsfield Heights Care Home - Avery Collection

Thank you for your kind review of our home and our team. We are so pleased to hear how happy you are and will be sure to share your comments with all the team. Thank you.


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Review from Heather B (Resident) published on 21 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My room is very attractive and well-appointed. The carers are all delightful and very helpful. Activities are varied and well thought out and enjoyed. I am regularly asked to participate but don't always feel fit enough to do so! Food is excellent and very enjoyable. A happy experience.

Reply from Wendy Healy, Client Liaison Manager at Beaconsfield Heights Care Home - Avery Collection

Thank you so much for your kind review. We will share with the whole home; they will all be delighted to receive your feedback and to hear how happy you are.


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Review from J T (Wife of Resident) published on 9 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very pleasant and beneficial stay for two weeks of respite care. He enjoyed the company and activities and found the staff very helpful.

Reply from Wendy Healy, Client Liaison Manager at Beaconsfield Heights Care Home - Avery Collection

Thank you for your review, we are delighted to hear you found the respite stay with us positive and enjoyable. Thank you once again from all the team here at Signature at Beaconsfield


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Review from Wendy B (Resident) assisted by family/friend published on 1 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy and settled here, and I find the staff all very pleasant. I like being on the ground floor as I can get around easily, and it's not far to go for everything. The food is very good, and the bed is very comfortable.

Reply from Wendy Healy, Client Liaison Manager at Beaconsfield Heights Care Home - Avery Collection

Thank you so much for your review. We are all delighted to hear how settled and happy you are at Signature at Beaconsfield. It means so much to us that you have taken the time to write your kind review, and we'll be sure to pass your thoughts on to the team.


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Review from Paul T (Respite Resident) published on 30 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had an excellent stay here.
The staff are outstanding.
The food was good.
It has a very friendly atmosphere.

Reply from Wendy Healy, Client Liaison Manager at Beaconsfield Heights Care Home - Avery Collection

Thank you so much for this wonderful review. It was our pleasure having you stay with us, and the team hopes to welcome you back before too long.


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Review from Linda G (Daughter of Resident) published on 20 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was very difficult to make the decision to put my mother in a home, but the outcome has been so positive. She has now lived at Signature for six years, and the compassion and care shown by everyone have been outstanding.

Reply from Wendy Healy, Client Liaison Manager at Beaconsfield Heights Care Home - Avery Collection

Thank you so much for your kind words. It is our pleasure to care for your mother and we really value kind words regarding the support provided by our team. We are very proud of our everyone at the home, so your acknowledgement of their compassion and care is very much valued. Thank you


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Review from J L (Son of Resident) published on 2 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We wanted my mother to be in a good care home. Signature fulfils that with their excellent care and attention to detail at all times. Signature care homes are specialists in dementia care. They keep the residents occupied with activities. Great care and service throughout.

Reply from Wendy Healy, Client Liaison Manager at Beaconsfield Heights Care Home - Avery Collection

Thank you so much for sharing your thoughts and experience of our Home. It is our absolute, pleasure to care and support your mother to live well with us. We will share your review with the whole team, they'll really appreciate your kind words and recognition of their commitment and hard work. Thank you once again, it is a joy having your mother at Signature at Beaconsfield.


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Review from Christopher C (Son of Resident) published on 30 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The last two and half years through Covid have been very difficult for all, but particularly for care homes. Throughout, I've seen nothing but care, professionalism, safe responses and excellent communication from the team in Beaconsfield. Carers are smiling and solicitous, facilities are clean and
well-maintained, and food is excellent. Excellent care home.

Reply from Wendy Healy, Client Liaison Manager at Beaconsfield Heights Care Home - Avery Collection

Thank you for your kind words and commendation of our team's hard work and dedication, particularly over the past couple of years. We'll be sure to share your comments with them; they will be greatly appreciated. Kindest regards.


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Review from Richard D (Son of Resident) published on 27 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After researching almost every care home in the local area, I settled on Signature at Beaconsfield.
The reasons for this were:
The high quality of accommodation.
The range of activities that are organised for the residents.
The specialist dementia floor.
The quality of the menu.
The friendliness
of the staff and their professionalism.

Reply from Wendy Healy, Client Liaison Manager at Beaconsfield Heights Care Home - Avery Collection

Thank you so much for your review of our home. We are very proud of our home and team, and we look forward to sharing your review with them. Thank you once again.


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Review from Mike L (Son of Resident) published on 15 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my mum and dad are residents since the 28th of June; it was very challenging finding a care home that would take couples with the added difficulties of Dementia, however, Signature catered to their needs and talked us through the process. The staff were friendly and made us feel at ease. Our main
concern was how Mum and Dad will be stimulated; however, the facilities on offer are exceptional, along with the weekly activity program. We were offered a month's trial to see how they settled in, and after two weeks, we knew we made the right choice as they loved it. We could see a great improvement in their well-being and general contentment. They are receiving excellent care in fantastic surroundings, and as a family, we know they are safe and well looked after - you can't put a price on peace of mind. We are very happy and would highly recommend Signature.

Reply from Wendy Healy, Client Liaison Manager at Beaconsfield Heights Care Home - Avery Collection

It is wonderful to hear how well Mum and Dad have settled and how they are enjoying their new life at Signature at Beaconsfield. We are very proud of our whole team, so your kind recognition of them in your review is something we genuinely appreciate and will be sure to share. Thank you so much for taking the time to review our home; it means the world to us.


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Current Review Score: 9.9 (9.858)

Overview of Review Score

The Review Score of 9.9 (9.858) out of 10 for Beaconsfield Heights Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.858 for Beaconsfield Heights Care Home - Avery Collection is calculated as follows: ( (310 Excellents x 5) + (45 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 358 Ratings = 4.858

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Beaconsfield Heights Care Home - Avery Collection is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 95 registered maximum number of service users is 19, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Oct 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

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Awards / Recognitions (12)

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Meet the Team (8)

Candy

Candy Guo

Job Title: General Manager

Joined: 2022

I have been working within the care profession in various roles for over 16 years now. My aspirations are to understand the needs of people, so as to deliver truly person-centred and high-quality care services.


I started out on my journey as a Dementia Care Manager in 2017. Since then, I have had the privilege to serve both Dementia and Assisted Living neighbourhoods as a Care Manager. I have been proud to lead and work alongside the amazing care team who have had a genuine passion for care and always put our resident's needs first.


I am delighted to lead the team at Beaconsfield as the General Manager. I am excited to be part of the Beaconsfield family and looking forward to supporting the team, residents and families day by day. My door is always open and I'm always happy to help in any way I can.


Emma

Emma Lacey

Job Title: Deputy Manager

Joined: 2024

Hi, my name is Emma, Deputy Manager here at Beaconsfield Heights. I have worked in health and social care for twenty-six years, during which time I have met and worked with some of the most incredible, caring people, who have made a real difference to so many lives.


One of my passions is empowering residents to live their lives their way; where there is a will there is a way!


Since joining the team at Beaconsfield Heights, I have felt part of the family; we have an amazing team, all of whom go above and beyond to ensure our residents are supported, cared for and enjoy every minute of every day.


Karen

Karen McLean

Job Title: Dementia Care Manager

I have worked within the care sector for over 12 years. For the past years, I have managed the Assisted Living neighbourhood and am now delighted to have been offered the opportunity to run the Dementia Care neighbourhood. Signature at Beaconsfield has provided me with the opportunity to progress during my time at home and over the past 5 years I have completed my NVQ Level 5 in Management in Care Settings.


I am very proud to be the Dementia Care Manager for Signature at Beaconsfield. I have a passion for delivering excellent care to ensure the well-being of our residents and I am privileged to be supported in this, by my dedicated team of professionals. Together, we strive daily to deliver this to every resident living with us.


I strongly believe that working together can ensure a happy and fulfilled life for our residents living with dementia.


Mark

Mark Choules

Job Title: Residential Care Manager

Joined: 2019

After working as a Pharmacy Technician for 10 years, I decided to follow my heart and move into the care sector. Joining the home as a Care Assistant in 2019, I have been able to develop my career, becoming a Senior Carer, Wellness Co-Ordinator and at the beginning of 2024 I was delighted to be offered the position of Residential Care Manager.


Working alongside my team of incredible carers, we strive to deliver exceptional person-centred care to every resident every day. A busy, varied and hugely rewarding position which I feel privileged to hold.


Paula

Paula Hopkinson

Job Title: Hotel Services Manager

I am very proud to be part of the team here at Beaconsfield. We always ensure that we deliver five-star service in every department, this was particularly highlighted throughout the pandemic as we recognised it was such a difficult time for residents, families and the staff.


The team spent a lot of time re-assuring residents and kept them mentally and physically stimulated and of course, our resident's safety was and is still the top priority. Our Concierge team run evening activities such as Cheese & Wine nights, Bingo and Quizzes which our residents love! I work closely with residents and their families to ensure that all enjoy dining experiences and that each resident has a nutritional meal plan to suit their needs.


Claire

Claire Barrett

Job Title: Activities Manager

Joined: 2023

I joined the Beaconsfield Heights team as an Activities Assistant, where I developed a strong passion for enhancing the daily lives of our residents, through engaging and meaningful activities. I am now delighted to have been promoted to the position of Activities Manager. As Activities Manager I am driven to provide all of our residents with a person centred approach to their day, taking time to get to know every resident, who they are, what is important to them and enabling us to offer tailored, enjoyable and purposeful activities. I am supported by a wonderful team, who share my passion and form genuine and caring relationships with all of our residents and their families and friends.


Vanessa

Vanessa Holt

Job Title: Senior Business Administrator

Joined: 2022

Having previously worked in Care Administration being given the opportunity to work for at Beaconsfield is wonderful. I have enjoyed getting to know all the residents, families and colleagues. It is my passion to support various day-to-day administration for the Home; Human Resources, and financial functions and work with the team to provide our residents and their families with the support and assistance they require.


Having an open-door policy, I am very happy to be working within such a beautiful home with a friendly atmosphere and dedicated people, who deliver excellent care.


Andy

Andy Keen

Job Title: Maintenance Co-ordinator

I have worked in the care sector for many years and really enjoy maintaining the home to the high standards that our residents and their families expect.


My role covers many aspects including the safety of our residents, appearance internally & externally, the ambience of our garden and general maintenance.


When new residents arrive, I ensure their rooms are prepared for them and are on hand to hang pictures and many other little jobs to ensure they soon feel right at home.