Order by:

Review from C M (Daughter of Resident) published on 16 August 2022
Submitted via Website • Report

Overall Experience

Our mum has been so well taken care of since she first arrived 2.5 years ago. As well as our dad before he passed away. The carers do just that. They care and treat Mum with respect even in undignified moments. It's not been easy to accommodate all the various needs during this Covid era, and the home

adapts calmly and considerately without exception.

Reply from Signature at Beaconsfield, Customer Team at Beaconsfield Heights Care Home - Avery Collection

We are so glad to hear about your mum's positive experience of Signature at Beaconsfield; your feedback is important to us because we strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home, so we are glad to have made a difference. Thankful for your kind comments.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Catherine P (Granddaughter of Resident) published on 11 August 2022
Submitted via Website • Report

Overall Experience

My grandmother has been a resident for nearly 12 years - she turns 100 in September this year, and that is surely down in no small part to the care that she receives each and every day. Most of all, the staff have supported her to retain as much of her fierce drive for independence as possible and made

sure that she can do as much as possible for herself for as long as possible. As time has gone by, she does need more help with day-to-day stuff, but the wonderful team have very quietly and unobtrusively stepped in to help her where necessary and respected her independence where feasible. Although hard of hearing these days, she is mobile and likes to participate in quizzes and balloon tennis tournaments and loves to sit out in the wonderful garden, which is a real feature of the home.
Most of all, I know that she is safe and well cared for, and although I visit regularly, it is such a relief to know that she is in good hands at this stage of her life. Thank you!

Reply from Wendy Healy, Client Liaison Manager at Beaconsfield Heights Care Home - Avery Collection

Thank you for taking the time to review us and for your kind comments about our team and the home. We are very proud of our whole team, and it is our pleasure to support your grandmother when needed and enable her to retain her independence, which is so important to her. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jackie N (Goddaughter of Resident) published on 11 August 2022
Submitted via Website • Report

Overall Experience

I really value the team at Signature for their care of my godmother. They are keen to build relationships with the relatives as well as, of course, the residents and look for opportunities to engage in different ways recognising we are all different. On her 95th birthday, the team baked and presented

a cake while singing happy birthday and giving a card and present. We were both really touched by this.
I appreciate the monthly relatives' meetings, which give us a chance to find out what is happening in the home, what changes might be coming and to address any general issues we might have. These are followed up by minutes of the meeting, and actions are addressed.
A huge thank you from me!

Reply from Wendy Healy, Client Liaison Manager at Beaconsfield Heights Care Home - Avery Collection

A huge thank you from us too! We really appreciate your feedback and taking the time to complete such a wonderful review. We will be sure to pass your thanks and appreciation on to our team; it really does mean so much to them. Thank you once again.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K P (Respite Resident) published on 22 June 2022
Submitted via Postal Card • Report

Overall Experience

Although I did not get a key to my room, I found my stay at Signature very comfortable and enjoyable. All staff and carers were very helpful. All activities were very good and enjoyed "quiz" nights, classical music, exercise class etc. Sitting in the garden was particularly good. Did not get a chance

to use the SPA! The entertainment at Signature was very good. Vegetarian food needs improving (limited choice).

Reply from Signature at Beaconsfield, Customer Team at Beaconsfield Heights Care Home - Avery Collection

Hearing this feedback is greatly appreciated by everyone in the community. From our carers, nurses and activities team we strive to achieve a sociable and comfortable community our residents can call home. Rest assured; that your feedback has been passed on to the relevant parties. If you have any further concerns, do not hesitate to contact the general manager.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Margaret H (Respite Resident) published on 12 May 2022
Submitted via Postal Card • Report

Overall Experience

I have had two weeks of care, and having been here before, it was so good to be welcomed back by so many of the staff and carers. I have enjoyed the activities, especially the quizzes in the evenings, which were great fun. Nothing has been a problem - the carers are so kind and helpful. The food has

been very good and has made me put on unwanted weight! I wouldn't hesitate to come back if the need arose. I go home with very mixed feelings - will miss the company and service!

Reply from Carolyn Moore, General Manager at Beaconsfield Heights Care Home - Avery Collection

It is always a pleasure to have you back in our home. We are pleased to hear you had a lovely stay, and we look forward to you visiting us again.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Phillip R (Son of Resident) published on 31 March 2022
Submitted via Postal Card • Report

Overall Experience

Mum has been in the home for nine months, and during that time, your staff have been so kind. Every day is the same, kindness and respect shown. We, as a family, are grateful for how she is looked after, and every time we visit, all your staff are so kind and jolly. We would always recommend the home.

Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carol F (Daughter of Resident) published on 25 March 2022
Submitted via Postal Card • Report

Overall Experience

Mother has been at Signature at Beaconsfield for nearly one year. During that time, and particularly during the extremely difficult Covid period, the staff have gone well beyond their care for Mum. I have nothing but praise for their dedication and sheer hard work. This is done with a smiling face and

good humour. I always look forward to visiting the home with Mum so content.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Colin N (Son of Resident) published on 15 December 2021
Submitted via Postal Card • Report

Overall Experience

Excellent care all-round for my mum with a touch of style. Some lovely people. The manager was helpful from day one, another lady was brilliant, just to praise a couple of the great staff. The food was excellent, good quality, plentiful and excellent. Precautionary Covid processes. Highly recommended.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from W L (Daughter of Resident) published on 24 November 2021
Submitted via Postal Card • Report

Overall Experience

From day one of seeking respite leading to permanent care for my mother, I have been impressed with the professionalism, sensitivity and support shown by all members of staff I have met. The rooms, food, facilities, service and activities reflect high standards. Placing a loved one into care is daunting

and emotional, and there will naturally be some teething problems as they settle in, but any concerns have been swiftly addressed.

Reply from Carolyn Moore, General Manager at Beaconsfield Heights Care Home - Avery Collection

Sunrise of Beaconsfield appreciate moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process as smooth as possible, to get to know the resident on a personal level. We are pleased your mother has settled in well.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sharon H (Daughter of Resident) published on 8 November 2021
Submitted via Postal Card • Report

Overall Experience

All the staff are very caring, and there are lots of activities which is great. Dad settled very well here, and I am very happy with how he is looked after.

Reply from Carolyn Moore, General Manager at Beaconsfield Heights Care Home - Avery Collection

We are so glad to hear your positive experience of Sunrise of Beaconsfield and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and family members.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stephanie W (Respite Resident) published on 6 July 2021
Submitted via Website • Report

Overall Experience

Following a knee operation, I needed respite care, and I spent ten wonderful days in Sunrise Living at Beaconsfield. My room was spacious and comfortable, and the dining room and the quality of the food are five stars, but of course, by far the most important aspect is the staff, and I cannot speak

highly enough of the care I received during the ten days I was there. The staff are all absolutely wonderful, nothing is too much trouble, and the care given to all the residents could not be better. When my husband and I are in need of permanent residential care, we shall look no further than Sunrise in Beaconsfield!

Reply from Loren Broughton, General Manager at Beaconsfield Heights Care Home - Avery Collection

Thank you for your kind words; it was our privilege to assist you in your recovery, and we very much enjoyed your company! We hope your recovery continues, and should you require our services again, we would be honoured to provide the care and support you may require.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paula R (Daughter of Resident) published on 18 February 2021
Submitted via Website • Report

Overall Experience

Many years ago, my father and I looked for a long time around care homes for my mother, until we finally found Sunrise.
When, in August 2020, my father decided that it was time for him to have residential care, he was confident that Sunrise was the place for him. And so it has proved.
Throughout this

pandemic, the staff have continued to be totally committed to his wellbeing; he has remained physically well; if frustrated at being isolated for a while. The staff have remained friendly and positive despite the huge strain they must have been under.
I have no hesitation in recommending Sunrise to anyone.

Reply from Loren Broughton, General Manager at Beaconsfield Heights Care Home - Avery Collection

Thank you ever so much for your review of Sunrise of Beaconsfield. It is a pleasure to care for our residents’ wellbeing during these difficult times, and your kind words are lovely to read; thank you for the feedback.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Claire W (Daughter of Resident) published on 23 November 2020
Submitted via Website • Report

Overall Experience

All the team at Sunrise are professional and caring to their residents and potential residents, from the team that first took my enquiry, to the team involved in the day to day care of my father and even the lady in finance. While dad was there, the team charged with the day to daycare and did everything

they could to ensure that he was treated with dignity and compassion. They consulted us at every opportunity and quickly made us aware of any issues. Highly recommended.

Reply from Tomasz Szkutnik, Deputy Manager at Beaconsfield Heights Care Home - Avery Collection

Thank you for your kind words. We believe we have a fantastic team here at Sunrise of Beaconsfield and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Sunrise we believe this creates a relaxed and friendly environment for our residents to call home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J Q (Daughter of Resident) published on 15 October 2020
Submitted via Postal Card • Report

Overall Experience

The end of life care for my parents was full of love.

Reply from Tomasz Szkutnik, Deputy Manager at Beaconsfield Heights Care Home - Avery Collection

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Sunrise of Beaconsfield – particularly at such a difficult time. The team here are so grateful that your parents had such a positive experience of the home and this extended to family members and friends.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A C (Sister of Resident) published on 15 October 2020
Submitted via Postal Card • Report

Overall Experience

I enjoyed my visit, the first for over six months, and although it was for only 50 minutes; but in view of the present circumstances due to the COVID virus, it was acceptable.

Reply from Tomasz Szkutnik, Daputy Manager at Beaconsfield Heights Care Home - Avery Collection

Here at Sunrise of Beaconsfield, we have worked hard to ensure all of the residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team and we look forward to welcoming you back to our home soon.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Louise H (Daughter of Resident) published on 6 October 2020
Submitted via Website • Report

Overall Experience

My mother went into Sunrise just as lockdown was happening supposedly on respite whilst my father was in hospital. We ended up extending and when my father was able to come and join her for only a couple of weeks, they made every effort that Mother was kept occupied and kept them together until the

inevitable. She is still in Sunrise and they are helping her come to terms with what the future holds. It really cannot be easy especially when visits are limited by family, so the use of technology has been key in seeing relatives and friends. It is a difficult job, and hats off to the team from the management, down to the care teams, and keeping my mother happy with the foods she loves. She seems to have a really healthy appetite! Keeping residents happy and active I am sure has been a stretch of imagination, but the resourcefulness of the team has seen them through. Can't wait until all activities are back on the cards and my mother will love it.

Reply from Tomasz Szkutnik, Deputy Manager at Beaconsfield Heights Care Home - Avery Collection

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Sunrise of Beaconsfield – particularly at such a difficult time. We take the time to engage with family members and friends of the resident to make the process as smooth as possible, to get to know the resident on a personal level. We are pleased your mother has settled in well and we look forward to inviting you along to our activities and events soon.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A B (Respite Resident) published on 8 September 2020
Submitted via Postal Card • Report

Overall Experience

I went into Sunrise for a 2-week respite holiday during the lockdown, so the activities were limited to indoors, now outings or outside contact (relatives or friends). Sunrise could not have been more supportive.

Reply from Tomasz Szkutnik, Deputy Manager at Beaconsfield Heights Care Home - Avery Collection

Thank you for taking the time to review Sunrise of Beaconsfield. Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have you stay with us and looking forward to welcoming you back in the future if your requirements change.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L B (Daughter of Resident) published on 28 August 2020
Submitted via Postal Card • Report

Overall Experience

During difficult times and my mum moving to 'end of life care' Sunrise have supported both mum and us as a family, facilitating visits during lockdown and reassuring mum as she has become increasingly agitated. I cannot fault the caring staff who have been quick to liaise with me when required. Mum

herself is full of praise.

Reply from Emma Franklin, General Manager at Beaconsfield Heights Care Home - Avery Collection

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K B (Granddaughter of Resident) published on 14 August 2020
Submitted via Postal Card • Report

Overall Experience

I'm very happy with the lovely care my grandmother receives ay Sunrise. The staff are friendly, kind and compassionate.

Reply from Emma Franklin, General Manager at Beaconsfield Heights Care Home - Avery Collection

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Marion B (Daughter of Resident) published on 2 July 2020
Submitted via Website • Report

Overall Experience

My Mother has been a resident of Sunrise of Beaconsfield for about three years. She is very well cared for by the delightful, caring and lovely staff. Everyone is kind, friendly and helpful. The management team are easy to talk over any issues with and very knowledgeable on how to cater for people

who are in their sunset years. As well as catering for physical needs, the mental and social needs of the residents is also cared for. Things are noticed, for example if people do not eat much or avoid meals or if they are spending too much time in their rooms alone, they are encouraged to eat more and engage in the social activities. The social activities are varied, my Mother likes the Friday afternoon poetry classes (curtailed now because of Covid 19) and the films, and is playing bingo for the first time in her life! She took a few weeks to settle into the home, which is not unusual as it is such a lifestyle change but is now very happy there.

Reply from Emma Franklin, General Manager at Beaconsfield Heights Care Home - Avery Collection

Our team here at Sunrise of Beaconsfield are so grateful for your comments. Our activities co-ordinator and the team work hard to provide engaging and stimulating activities for all of our residents, we are so glad to hear the activities provided are one of your favorite elements of our home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Total of 99, showing 41-60

Meet the Team (8)

Candy Guo

Job Title: General Manager

Joined: 2022

I have been working within the care profession in various roles for over 16 years now. My aspirations are to understand the needs of people, so as to deliver truly person-centred and high-quality care services.

I started out on my journey as a Dementia Care Manager in 2017. Since then, I have had the privilege to serve both Dementia and Assisted Living neighbourhoods as a Care Manager. I have been proud to lead and work alongside the amazing care team who have had a genuine passion for care and always put our resident's needs first.

I am delighted to lead the team at Beaconsfield as the General Manager. I am excited to be part of the Beaconsfield family and looking forward to supporting the team, residents and families day by day. My door is always open and I'm always happy to help in any way I can.

Emma Lacey

Job Title: Deputy Manager

Joined: 2024

Hi, my name is Emma, Deputy Manager here at Beaconsfield Heights. I have worked in health and social care for twenty-six years, during which time I have met and worked with some of the most incredible, caring people, who have made a real difference to so many lives.

One of my passions is empowering residents to live their lives their way; where there is a will there is a way!

Since joining the team at Beaconsfield Heights, I have felt part of the family; we have an amazing team, all of whom go above and beyond to ensure our residents are supported, cared for and enjoy every minute of every day.

Karen McLean

Job Title: Dementia Care Manager

I have worked within the care sector for over 12 years. For the past years, I have managed the Assisted Living neighbourhood and am now delighted to have been offered the opportunity to run the Dementia Care neighbourhood. Signature at Beaconsfield has provided me with the opportunity to progress during my time at home and over the past 5 years I have completed my NVQ Level 5 in Management in Care Settings.

I am very proud to be the Dementia Care Manager for Signature at Beaconsfield. I have a passion for delivering excellent care to ensure the well-being of our residents and I am privileged to be supported in this, by my dedicated team of professionals. Together, we strive daily to deliver this to every resident living with us.

I strongly believe that working together can ensure a happy and fulfilled life for our residents living with dementia.

Mark Choules

Job Title: Residential Care Manager

Joined: 2019

After working as a Pharmacy Technician for 10 years, I decided to follow my heart and move into the care sector. Joining the home as a Care Assistant in 2019, I have been able to develop my career, becoming a Senior Carer, Wellness Co-Ordinator and at the beginning of 2024 I was delighted to be offered the position of Residential Care Manager.

Working alongside my team of incredible carers, we strive to deliver exceptional person-centred care to every resident every day. A busy, varied and hugely rewarding position which I feel privileged to hold.

Paula Hopkinson

Job Title: Hotel Services Manager

I am very proud to be part of the team here at Beaconsfield. We always ensure that we deliver five-star service in every department, this was particularly highlighted throughout the pandemic as we recognised it was such a difficult time for residents, families and the staff.

The team spent a lot of time re-assuring residents and kept them mentally and physically stimulated and of course, our resident's safety was and is still the top priority. Our Concierge team run evening activities such as Cheese & Wine nights, Bingo and Quizzes which our residents love! I work closely with residents and their families to ensure that all enjoy dining experiences and that each resident has a nutritional meal plan to suit their needs.

Claire Barrett

Job Title: Activities Manager

Joined: 2023

I joined the Beaconsfield Heights team as an Activities Assistant, where I developed a strong passion for enhancing the daily lives of our residents, through engaging and meaningful activities. I am now delighted to have been promoted to the position of Activities Manager. As Activities Manager I am driven to provide all of our residents with a person centred approach to their day, taking time to get to know every resident, who they are, what is important to them and enabling us to offer tailored, enjoyable and purposeful activities. I am supported by a wonderful team, who share my passion and form genuine and caring relationships with all of our residents and their families and friends.

Vanessa Holt

Job Title: Senior Business Administrator

Joined: 2022

Having previously worked in Care Administration being given the opportunity to work for at Beaconsfield is wonderful. I have enjoyed getting to know all the residents, families and colleagues. It is my passion to support various day-to-day administration for the Home; Human Resources, and financial functions and work with the team to provide our residents and their families with the support and assistance they require.

Having an open-door policy, I am very happy to be working within such a beautiful home with a friendly atmosphere and dedicated people, who deliver excellent care.

Andy Keen

Job Title: Maintenance Co-ordinator

I have worked in the care sector for many years and really enjoy maintaining the home to the high standards that our residents and their families expect.

My role covers many aspects including the safety of our residents, appearance internally & externally, the ambience of our garden and general maintenance.

When new residents arrive, I ensure their rooms are prepared for them and are on hand to hang pictures and many other little jobs to ensure they soon feel right at home.

Beaconsfield Heights Care Home - Avery Collection

Care Provided by Beaconsfield Heights Care Home - Avery Collection

Good to Know

Facilities

Beaconsfield Heights Care Home - Avery Collection Reviews (99)

Overview of Review Score

Detailed Breakdown of Review Score

Performance

Care Quality Commission (CQC) Rating

Overall
Good

Bed Vacancies

Awards / Recognitions (12)