Beaconsfield Heights Care Home - Avery Collection

30-34 Station Road, Beaconsfield HP9 1AB
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9.9 99 Reviews
  • Beaconsfield Heights Care Home - Avery Collection, Beaconsfield
At Avery Healthcare's Beaconsfield care home, the team prides itself on offering a luxurious living space for residents, where all of their care needs are met.

The impressive three-story building comprises 95 private studios and apartments, each impeccably decorated with ensuite facilities and added safety features. Couples or companions desiring to continue their care journey together are warmly welcomed and the home boasts amenities such as a hair salon, a café, a minibus, gardening, and more.

Beaconsfield Heights delivers tailored care services to the highest standards, covering residential care, dementia care, and temporary respite care, with the assisted living team available 24/7.

The unique community, cultivated by staff and residents, fosters a home-from-home ambience for everyone and the setting features beautiful elements and luxurious facilities, enhancing the overall care home experience.

For residents with dementia and cognitive illnesses, Beaconsfield Heights provides compassionate care and support. The ReConnect approach prioritises dignity and personalised support, considering each resident's requirements through a person-centred practice.

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Care Provided by Beaconsfield Heights Care Home - Avery Collection

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 95 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Hearing Impairment
  • Motor Neurone Disease
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Xiangxue Guo (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (63)
    • Couples/Companion Rooms (16)
    • Single Rooms with ensuite Wet Room (60)
    • Couples/Companion Rooms with ensuite Wet Room (15)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2009
    • Number of floors: 2

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome anytime, however recommend booking in advance to ensure a member of the team is available to not only show you around the Home but to take time to understand your loved one's specific needs.


  • Parking

  • On site parking.


Beaconsfield Heights Care Home - Avery Collection Reviews (99)

Total of 99, showing 81-99
9.9

Beaconsfield Heights Care Home - Avery Collection has a Review Score of 9.9 (9.858) out of 10, based on 30 reviews in the last 2 years. Over all time Beaconsfield Heights Care Home - Avery Collection has 99 reviews.

Overall Experience

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Date Published

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Review from D G (Resident) published on 12 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been here just over one year and found services very acceptable. Food is first rate (all meals). Accommodation very good. General service and attention good and service appreciated - visits by small bus to many places - some quite outstanding!

Reply from Marekting, Digital Marketing Executive at Beaconsfield Heights Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Beaconsfield.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Beaconsfield Team


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Review from C C (Daughter of Resident) published on 12 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has spent 2 years in assisted living and 7 months in Reminiscence. After a severe bout of pneumonia Mum was moved to Rem. She has had the best care possible, well looked after, plenty of stimulation with interactive activities. There are always plenty of staff for residents to chat to and Mum has
benefitted all round. Although mentally confused Mum is walking, talking and recalling better, Sunrise has done a great job!

Reply from Marketing, Digital Marketing Executive at Beaconsfield Heights Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Beaconsfield.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Beaconsfield Team


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Review from Niki A (Daughter of Resident) published on 12 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The reminiscence section has been absolutely brilliant for our Mum, with more one-to-one care and one-to-one interaction. We know from the activities and care from the excellent staff that she is better now both mentally and physically. She has dramatically improved even with her dementia, than 2 years
ago. I can't recommend them highly enough.

Reply from Marketing, Digital Marketing Executive at Beaconsfield Heights Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Beaconsfield.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Beaconsfield Team


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Review from Alison B (Daughter of Resident) published on 29 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has lived at Sunrise Beaconsfield for nearly 3 years and has always been treated with respect and kindness. The staff on the dementia ward are well trained, patient and very caring. They deal with sometimes difficult situations with humour and understanding and have been very supportive of
me if I am struggling to cope.

Reply from Marketing, Digital Marketing Executive at Beaconsfield Heights Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Beaconsfield.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Beaconsfield Team


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Review from Charlotte (Daughter of Resident) published on 29 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother moved into Sunrise of Beaconsfield in the summer of 2017 and the relief that she now has support and most importantly, company is very welcome. The staff are very pleasant and I can pop in to see my mother at any time. There are activities every day, which are optional, as well as a couple
of outings each week to areas of interest. The gardens are lovely in the summer, with plenty of space and the communal rooms inside are very homely.

Reply from Marketing, Digital Marketing Executive at Beaconsfield Heights Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Beaconsfield.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


The Sunrise of Beaconsfield Team.


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Review from Julia W (Daughter of Resident) published on 16 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Sunrise in the early months of 2016 and she died there in August 2017. For us, her daughters and our families, it was a relief that mum was able to be supported rather than living alone where she had become lonely and isolated and relatively withdrawn from daily social interactions with
others. For mum, this change meant that she regained much of her joy for life especially through the social interactions and activities that Sunrise had to offer her, the trips out particularly opened her eyes again to the outdoor world she loved. She could enjoy again singing, dancing and poetry, all activities offered by Sunrise. Additionally, her pleasure during this time was gained through the relationships she developed with the staff especially when she was able to learn about everyone's families and their own relationships. This warmth and friendship from staff members towards mum helped her and us considerably during her final illness.

Reply from Marketing, Digital Marketing Executive at Beaconsfield Heights Care Home - Avery Collection

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Sunrise of Beaconsfield – particularly at such a difficult time.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Beaconsfield Team.


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Review from Nick D (Son of Resident) published on 16 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father appears to be very content and always smiling. All the staff know his name and seem genuinely to care for him. It is comforting to know he is being well looked after.

Reply from Marketing, Digital Marketing Executive at Beaconsfield Heights Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Beaconsfield.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Beaconsfield Team.


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Review from Nicholas (Son of Resident) published on 16 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother who has increasing dementia has been a resident for over a year. During this time she has moved from the open living to the secure living. We, the family, call in most days to visit here and thus have a great understanding of how the home works. In over a year I have never seen any of the
staff say a cross word to a resident or relative. I cannot tell you how impressed I am with the care, kindness, friendliness and professionalism that every one of the staff has exhibited every single time I have visited. The ambience is lovely, the food exceptional. I have always said I would love to live there too.

Reply from Marketing, Digital Marketing Executive at Beaconsfield Heights Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Beaconsfield.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Beaconsfield Team.


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Review from Steve (Son of Resident) published on 16 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Sunrise of Beaconsfield is a good Carehome and reflects the services that should be provided at the higher end of residential care pricing. Staff are helpful and considerate, the home is clean and well decorated and the food is excellent. Personally, I would make changes to the communal areas on the
ground floor and increase the number of staff, although I do accept that recruiting can be difficult.

Reply from Marketing, Digital Marketing Executive at Beaconsfield Heights Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Beaconsfield.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. Therefore, I’ve passed your feedback on to the rest of the team. In the meantime, please feel free to contact the Community Home manager if you would like to discuss this in further detail.
The Sunrise of Beaconsfield Team.


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Review from D F (Son of Resident) published on 9 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We moved Dad, who is disabled and has the onset of Parkinson's, from hospital to Sunrise in Beaconsfield. We have seen a marked improvement in his health and well-being - many thanks, Sunrise!


The staff there are friendly and helpful. We have found a good place for Dad and can now have peace of mind

that he is being looked after properly.

Reply from Lewis Sluman, Digital Marketing Executive at Beaconsfield Heights Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Beaconsfield.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Beaconsfield Team


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Review from J J (Partner of Resident) published on 28 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot say enough about the entire staff. The level of care and attention to detail was excellent.
Every member of the staff appear committed and are wonderful examples of the high standard that can be achieved in the caring industry.

Reply from UK Marketing, Marketing Assistant at Beaconsfield Heights Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Beaconsfield.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Beaconsfield Team


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Review from D O (Son-in-law of Resident) published on 19 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good lunch, well presented.

Reply from Marketing Manager at Beaconsfield Heights Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Beaconsfield.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Beaconsfield Team


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Review from R M (Son-in-law of Resident) published on 6 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very supportive and helpfu when transferring to a different room. They made the whole transaction very straight forward and were very caring about making everything as similar as possible. Very impressed.

Reply from UK Marketing, Marketing Assistant at Beaconsfield Heights Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Beaconsfield.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Beaconsfield Team


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Review from Rosie D (Daughter of Resident) published on 23 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone at Sunrise of Beaconsfield was great, from the initial viewing, through to the assessment of my father, moving in, care while he was there, help during his last few days and aftercare to the family. We have the impression that the permanent staff really do care about their residents so it's
not 'just a job'.
The facilities are excellent, the food is good and there are plenty of activities and entertainment laid on.

Reply from UK Marketing, Marketing Assistant at Beaconsfield Heights Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Beaconsfield.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Beaconsfield Team


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Review from R (Daughter of Resident) published on 25 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found the care home and staff to be very welcoming and hospitable. They have welcomed my mother and her family. But have also been hospitable to her guests in the way in which she would have done whilst living in her own home.
The home is warm and the environment feels comfortable. It very
much feels like 'home-from-home'.


Any concerns or questions we have had during this period whilst my mother settles into the environment have been promptly responded to.


Reply from UK Marketing, Marketing Assistant at Beaconsfield Heights Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Beaconsfield.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Beaconsfield Team


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Review from Jackie W (Daughter of Resident) published on 25 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been at Sunrise for 6 years. The carers and management have been friendly, kind, supportive but most importantly they are very kind to my mother. They have a tough job and at times a lot of responsibility. Dementia residents can be very difficult and I admire the staff. There are areas
that could be improved but not involving the carers! Thank you so much.

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Review from David Z (Son of Resident) published on 8 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited this care home on many occasions and seen many interactions between staff and residents. I have always witnessed warmth, intelligence, good humour, gentle care and imaginative anticipation. I do not know how Sunrise manages such good discipline and nurturing attention amongst its staff,
but there seems to something good about the culture here. This is, of course, very difficult work and it seems to me that Sunrise provides an exemplar of how it should be done.

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Review from Sue (Daughter of Resident) published on 5 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has enjoyed living here for the past seven years and has received a high standard of care at all times. Very friendly staff and motivating carers. Having lunch with her in the bistro has the feel of being in a restaurant.

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Review from Sheila (Resident) published on 4 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I love how my room is always clean and tidy. I enjoy having a cup of tea and chat with my friends in the bistro.

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Current Review Score: 9.9 (9.858)

Overview of Review Score

The Review Score of 9.9 (9.858) out of 10 for Beaconsfield Heights Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.858 for Beaconsfield Heights Care Home - Avery Collection is calculated as follows: ( (310 Excellents x 5) + (45 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 358 Ratings = 4.858

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Beaconsfield Heights Care Home - Avery Collection is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 95 registered maximum number of service users is 19, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Oct 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Meet the Team (8)

Candy

Candy Guo

Job Title: General Manager

Joined: 2022

I have been working within the care profession in various roles for over 16 years now. My aspirations are to understand the needs of people, so as to deliver truly person-centred and high-quality care services.


I started out on my journey as a Dementia Care Manager in 2017. Since then, I have had the privilege to serve both Dementia and Assisted Living neighbourhoods as a Care Manager. I have been proud to lead and work alongside the amazing care team who have had a genuine passion for care and always put our resident's needs first.


I am delighted to lead the team at Beaconsfield as the General Manager. I am excited to be part of the Beaconsfield family and looking forward to supporting the team, residents and families day by day. My door is always open and I'm always happy to help in any way I can.


Emma

Emma Lacey

Job Title: Deputy Manager

Joined: 2024

Hi, my name is Emma, Deputy Manager here at Beaconsfield Heights. I have worked in health and social care for twenty-six years, during which time I have met and worked with some of the most incredible, caring people, who have made a real difference to so many lives.


One of my passions is empowering residents to live their lives their way; where there is a will there is a way!


Since joining the team at Beaconsfield Heights, I have felt part of the family; we have an amazing team, all of whom go above and beyond to ensure our residents are supported, cared for and enjoy every minute of every day.


Karen

Karen McLean

Job Title: Dementia Care Manager

I have worked within the care sector for over 12 years. For the past years, I have managed the Assisted Living neighbourhood and am now delighted to have been offered the opportunity to run the Dementia Care neighbourhood. Signature at Beaconsfield has provided me with the opportunity to progress during my time at home and over the past 5 years I have completed my NVQ Level 5 in Management in Care Settings.


I am very proud to be the Dementia Care Manager for Signature at Beaconsfield. I have a passion for delivering excellent care to ensure the well-being of our residents and I am privileged to be supported in this, by my dedicated team of professionals. Together, we strive daily to deliver this to every resident living with us.


I strongly believe that working together can ensure a happy and fulfilled life for our residents living with dementia.


Mark

Mark Choules

Job Title: Residential Care Manager

Joined: 2019

After working as a Pharmacy Technician for 10 years, I decided to follow my heart and move into the care sector. Joining the home as a Care Assistant in 2019, I have been able to develop my career, becoming a Senior Carer, Wellness Co-Ordinator and at the beginning of 2024 I was delighted to be offered the position of Residential Care Manager.


Working alongside my team of incredible carers, we strive to deliver exceptional person-centred care to every resident every day. A busy, varied and hugely rewarding position which I feel privileged to hold.


Paula

Paula Hopkinson

Job Title: Hotel Services Manager

I am very proud to be part of the team here at Beaconsfield. We always ensure that we deliver five-star service in every department, this was particularly highlighted throughout the pandemic as we recognised it was such a difficult time for residents, families and the staff.


The team spent a lot of time re-assuring residents and kept them mentally and physically stimulated and of course, our resident's safety was and is still the top priority. Our Concierge team run evening activities such as Cheese & Wine nights, Bingo and Quizzes which our residents love! I work closely with residents and their families to ensure that all enjoy dining experiences and that each resident has a nutritional meal plan to suit their needs.


Claire

Claire Barrett

Job Title: Activities Manager

Joined: 2023

I joined the Beaconsfield Heights team as an Activities Assistant, where I developed a strong passion for enhancing the daily lives of our residents, through engaging and meaningful activities. I am now delighted to have been promoted to the position of Activities Manager. As Activities Manager I am driven to provide all of our residents with a person centred approach to their day, taking time to get to know every resident, who they are, what is important to them and enabling us to offer tailored, enjoyable and purposeful activities. I am supported by a wonderful team, who share my passion and form genuine and caring relationships with all of our residents and their families and friends.


Vanessa

Vanessa Holt

Job Title: Senior Business Administrator

Joined: 2022

Having previously worked in Care Administration being given the opportunity to work for at Beaconsfield is wonderful. I have enjoyed getting to know all the residents, families and colleagues. It is my passion to support various day-to-day administration for the Home; Human Resources, and financial functions and work with the team to provide our residents and their families with the support and assistance they require.


Having an open-door policy, I am very happy to be working within such a beautiful home with a friendly atmosphere and dedicated people, who deliver excellent care.


Andy

Andy Keen

Job Title: Maintenance Co-ordinator

I have worked in the care sector for many years and really enjoy maintaining the home to the high standards that our residents and their families expect.


My role covers many aspects including the safety of our residents, appearance internally & externally, the ambience of our garden and general maintenance.


When new residents arrive, I ensure their rooms are prepared for them and are on hand to hang pictures and many other little jobs to ensure they soon feel right at home.