Barchester Ashby House Care Home

100 Chadwick Drive, off Saxon St, Eaglestone West, Eaglestone, Milton Keynes MK6 5LS
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9.6 68 Reviews
  • Barchester Ashby House Care Home, Milton Keynes
Ashby House is a purpose-built, single-storey building on attractive gardens. They're located in a quiet area of Milton Keynes, yet close to the city centre.

The home provides first-class 24-hour nursing care and residential care, alongside expert care for people with dementia and younger onset dementia in a Memory Lane Community. A team of highly-qualified and attentive staff really focuses on the individual needs of residents with a tailored care plan for each person.

Activities Co-ordinators are working with Help the Aged to plan fun and interesting activities for residents with a range of equipment.

Why not drop in and play a game on their Nintendo Wii!

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Care Provided by Barchester Ashby House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Autism/ASD
  • Cancer Care
  • Cerebral Palsy
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Francesca Fosu (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (64)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2007
    • Number of floors: 1

Funding & Fees Guide for Barchester Ashby House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,500

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Ashby House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Barchester Ashby House Care Home Reviews (68)

Total of 68, showing 1-20
9.6

Barchester Ashby House Care Home has a Review Score of 9.6 (9.601) out of 10, based on 33 reviews in the last 2 years. Over all time Barchester Ashby House Care Home has 68 reviews.

Overall Experience

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Date Published

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Review from C P (Granddaughter of Resident) published on 17 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming and clean. The staff really take care of the residents. I have seen a massive improvement in my grandads mental and physical health. Everyone is very friendly and the homemade cakes are a lovely touch.

Reply from Francesca Fosu, General Manager at Barchester Ashby House Care Home

Thank you for your comments about your recent experience at Ashby House. Our residents' wellbeing is our main priority, and it is great to hear that you were so pleased with the quality of our care.


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Review from C B (Son of Resident) published on 10 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Visited my father who was recently given a room at Ashby House. Lovely room, friendly helpful staff, light airy building.

Reply from Carole Hawksworth, Admin Assistant at Barchester Ashby House Care Home

Thankyou for your review for Ashby House Care Home, and for your kind words, we do love to hear when relatives & friends give positive feedbck


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Review from B W (Friend of Resident) published on 4 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great improvement since being in here, good environment helps a lot. Happy Staff.

Reply from Francesca Fosu, General Manager at Barchester Ashby House Care Home

Thank you so much, we are grateful for your kind words. We will continue to do our best to deliver quality care.


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Review from Janet B (Wife of Resident) published on 24 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just before Christmas my husband was discharged from hospital but, due to his needs, wasn't able to come home. A friend recommended Barchester Ashby House Care Home. I am just so glad that she did.
From the moment I was shown around by one staff member in particular, through interview with the manager,
and my various dealings with other staff, I was impressed by an atmosphere of warmth, friendliness, kindness and helpfulness. To have to find respite care just before Christmas is not easy but Ashby House stepped up to the mark making a difficult job run smoothly.
My husband has been cared for wonderfully well over the past weeks, is happily settled and is full of praise for the kindness and respect shown to him by all the staff. Unfortunately, he will not be able to return home as hoped but I feel happy leaving him there knowing how he and I are treated.
Getting to know staff better is a great experience, as is meeting other residents and their families - everyone is friendly and nice. I would highly recommend Ashby House.

Reply from Carole Hawksworth, Admin Assistant at Barchester Ashby House Care Home

Thank you so much for your kind words, we strive to keep the atmosphere warm and friendly here at Ashby House along with staff working to their best abilities giving our residents the best experience


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Review from Linda R (Respite Resident) published on 5 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager visited me in the hospital after showing my partner around Ashby House Care Home. She gave me lots of helpful information and agreed that I could go there the following day. On arrival, I was very warmly welcomed by the manager and various members of staff. I had a cup of tea and a biscuit
in my room and was then given a tour of the corridors and day spaces in a wheelchair. It was then lunchtime and I had an enjoyable lunch with other residents.
Throughout my week's stay, I was very well looked after. All staff were very friendly and helpful during the day and overnight.
I would recommend Ashby House Care Home.

Reply from Francesca Fosu, General Manager at Barchester Ashby House Care Home

Thank you so much for your kind words. All the team are very committed to ensuring that everyone who comes into our home becomes part of our Ashby family, and I am glad that you felt that. We hope that you will keep going strong and continue your invaluable work now that you are back home.


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Review from Angela T (Daughter-in-law of Resident) published on 24 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are excellent at all levels - care and attention to patients amazing.
Please save a place for me!

Reply from Francesca Fosu, General Manager at Barchester Ashby House Care Home

Thank you so much for your kind words. At Ashby House, we are all committed to deliver the best care and support to all our residents and relatives.


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Review from C E (Wife of Resident) published on 21 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful. lovely staff. Very clean. My husband settled in straight away.

Reply from Francesca Fosu, General Manager at Barchester Ashby House Care Home

Thank you for your feedback. At Ashby House, we take great pride in ensuring that our residents have the best possible life-enriching experiences, adopting a collaborative and person-centred approach to care.


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Review from S P (Daughter of Resident) published on 1 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care, kindness, compassion and love describe the end-of-life care given to my mother and the ongoing care given to my father, who is also a resident. The whole team made this very hard time as good as it could be and continues to give us support and confidence.

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Review from M J (Daughter of Resident) published on 31 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Barchester Ashby House Care Home has looked after my mum for over three years now, they are absolutely wonderful, everyone is caring, compassionate and friendly, I am so pleased my mum is in Ashby House.
Mum, sadly, is now in respite care and the team has been marvellous at moving her to be near the
nurse's station and making her welcome and comfortable and keeping me informed.
Thank you so much for giving me peace of mind, it means so much.

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Review from Denise D (Wife of Resident) published on 14 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is a long-time resident - now four years. Always been very happy with care and support. No real concerns to report - always kept informed if he is not so well. Some days, recently, feel less than usual staff available but those that are available are always so kind and friendly and work so
hard. When occasional visitors accompany me, they always comment on the cleanliness with no stale toilet or cooking smells and welcoming staff.

Reply from Carole Hawksworth, Admin Assistant at Barchester Ashby House Care Home

Thank you so much for your kind words, we, at Ashby House, strive to keep all our residents happy and to live in a clean and calm environment.


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Review from Matt S (Son of Resident) published on 19 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had to be moved to a home in July and finding the right one was a stressful time. The team at Barchester Ashby House Care Home were amazing and from the first phone call with the administrator through to getting Mum settled was a great experience. The team really cares and have gone the extra
mile to make sure that Mum was settled. The room is lovely and the facilities are well-kept and the open spaces are welcoming. Only small glitch is that the wi-fi in some rooms is not as strong and maintaining contact is not always possible. That aside, it is a great place and we are very happy Mum has a new home. I can fully recommend Ashby House.

Reply from Francesca Fosu, General Manager at Barchester Ashby House Care Home

Thank you so much for taking the time to leave us this lovely review, it is lovely to hear how well the experience has gone for you. I look forward to sharing this review with the team in the home. Thank you.


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Review from V K (Wife of Resident) published on 26 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been staying at Barchester Ashby House Care Home since early January. I find that he is getting good care from the staff. He is being kept safe which is important to me.
I am happy with the standard of care and the carers are well-trained and capable.
My only concern is that there seems
to be a shortage of staff, resulting in residents having to wait quite a long time to be attended to, especially in the morning.

Reply from Carole Hawksworth, Admin Assistant at Barchester Ashby House Care Home

Thank you for taking the time to give us, at Ashby House, a lovely review, always a pleasure to read the good reviews that we are given by our residents and relatives. We currently have no shortage of care staff.


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Review from Louise W (Daughter of Resident) published on 30 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Respect and kindness shown by every singled member of staff to my father and myself have been wonderful.
From the kitchen staff, housekeeping, maintenance and admin to the superb nursing staff, the professional and friendly care is first-class.
Barchester Ashby House Care Home has helped the family
cope with a stressful time and continues to support the family.

Reply from Francesca Fosu, General Manager at Barchester Ashby House Care Home

Thank you for taking the time to write such a lovely review about Ashby House Care Home. The team work tirelessly every single day and it is wonderful to read that this is noticed across the entire team - I will be sure to pass on your supportive comments.


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Review from Nikki G (Daughter of Resident) published on 26 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find all the staff very friendly and if my dad is unwell, they contact me.

Reply from Francesca Fosu, General Manager at Barchester Ashby House Care Home

Thank you for taking the time to provide us with a review and I have shared your lovely comments with the staff. If you have any further feedback regarding other categories within the review, please do feel free to speak to me. Thank you again for this review.


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Review from D C (Husband of Resident) published on 25 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife was agitated and distressed prior to admission and the staff turned that around incredibly quickly. By the time of my first visit, she was calmer than she had been in months, content and actually eating again. I have nothing but praise for the staff, they are patient and kind and seem very fond
of my wife. She feels safe and mostly calm again. My only criticism so far is that recently when I picked her up to take her for a hospital appointment she didn't have the right incontinence pads on so an accident in the car proved to be very messy.

Reply from Francesca Fosu, General Manager at Barchester Ashby House Care Home

Thank you so much for taking time to provide us with feedback and I am so pleased your wife settled with us very quickly. I have shared your comments with the team and will also review the incidents you have raised, please accept my apologies for this and this will be addressed. Thank you again for the feedback.


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Review from D D (Friend of Resident) published on 8 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When we visited her she was so happy and talkative. It was so good to see her, when she was at home was not as happy as here. She asked me about my family.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Ashby House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Sharon L (Daughter of Resident) published on 8 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and another particular member of staff are brilliant.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Ashby House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Joan L (Friend of Resident) published on 8 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been in the house for more than a month. Is great to see she is happy and in good spirits.
She is much calmer than before she came to this home.
So glad she remembered me and called my name when she saw me.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Ashby House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Alessandro M (Son of Resident) published on 29 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful team and they are looking after my mum very well. Happy with the service being given.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Ashby House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Patricia J (Wife of Resident) published on 16 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On bringing some of my husband's long-standing friends from Norfolk. They were very impressed with the home.
I am also more than pleased with the home.
The entrance is really lovely.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Ashby House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Current Review Score: 9.6 (9.601)

Overview of Review Score

The Review Score of 9.6 (9.601) out of 10 for Barchester Ashby House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.601 for Barchester Ashby House Care Home is calculated as follows: ( (256 Excellents x 5) + (112 Goods x 4) + (12 Satisfactorys x 3) + (6 Poors x 2) ) ÷ 386 Ratings = 4.601

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Ashby House Care Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 32 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Jul 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (26)

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Meet the Team (6)

Francesca

Francesca Focu

Job Title: Deputy General Manager

Joined: 2017

Hello. I am Francesca.
I completed my nurse training ten years ago and I joined Barchester when I first qualified as a nurse. I have worked for other care providers since then but I felt drawn back to Barchester as I am supported to develop personally and professionally.
I really enjoy working at Ashby House and, as Deputy Manager, I am committed to supporting all our team members to achieve their full potential.
I always aim to carry out my role in collaboration with residents, their families and team members, to ensure residents live enriched and fulfilling lives, in a safe and happy environment. I strive to create a wondrous atmosphere and am truly grateful to residents’ families who constantly show their appreciation for our care of their loved ones.


Sue

Sue Axford

Job Title: Administrator

Joined: 2004

Sue has worked for Barchester since January 2004 and she has been at Ashby House since June 2010. Her role involves looking after the day to day running of the finances from sales to payroll, supporting the General Manager with the day to day running of Ashby House and supporting staff and relatives/residents within the home.


Lorna

Lorna Sherwood

Job Title: Nurse

Hello. I am Lorna and I love my work as a nurse here at Ashby House. I enjoy speaking with residents and helping them to feel as well as they can. I feel proud to be part of this team where everyone plays their part in making everyday life enjoyable for residents.


Julie Ann

Julie Ann Compuesto

Job Title: Senior Carer

Joined: 2006

I have worked at Ashby House for 15 years now and I am very passionate about my work.


Geanina

Geanina Miron

Job Title: Senior Carer

Joined: 2021

Hello, my name is Geanina and I really enjoy working in the care sector.


Carol

Carol Moore

Job Title: Housekeeping Assistant

Joined: 2004

Hello. I'm Carol and I joined the Ashby House team in 2004. It is really important that I keep the home clean to keep it looking nice and minimise infection risks. It is also important that Ashby House is tidy, attractive and well organised so residents feel comfortable and relaxed. I get to know every resident, to understand how they like their room, their clothes and their personal belongings to be arranged. I enjoy my morning chats, getting to know residents as I clean their rooms.


Frequently Asked Questions about Barchester Ashby House Care Home

What types of Care is Barchester Ashby House Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Barchester Ashby House Care Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Barchester Ashby House Care Home have?

There are 64 Single Rooms.

What are the Facilities & Services at Barchester Ashby House Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Barchester Ashby House Care Home to the centre of Milton Keynes?

0.6 mile(s) as the crow flies, distance by road may be significantly further.