Barchester Ashby House Care Home

100 Chadwick Drive, off Saxon St, Eaglestone West, Eaglestone, Milton Keynes MK6 5LS
Submit a Review
9.6 68 Reviews
  • Barchester Ashby House Care Home, Milton Keynes
Ashby House is a purpose-built, single-storey building on attractive gardens. They're located in a quiet area of Milton Keynes, yet close to the city centre.

The home provides first-class 24-hour nursing care and residential care, alongside expert care for people with dementia and younger onset dementia in a Memory Lane Community. A team of highly-qualified and attentive staff really focuses on the individual needs of residents with a tailored care plan for each person.

Activities Co-ordinators are working with Help the Aged to plan fun and interesting activities for residents with a range of equipment.

Why not drop in and play a game on their Nintendo Wii!

Show Barchester Ashby House Care Home on the Map

Care Provided by Barchester Ashby House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Autism/ASD
  • Cancer Care
  • Cerebral Palsy
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Francesca Fosu (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (64)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2007
    • Number of floors: 1

Funding & Fees Guide for Barchester Ashby House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,500

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Ashby House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Barchester Ashby House Care Home Reviews (68)

Total of 68, showing 21-40
9.6

Barchester Ashby House Care Home has a Review Score of 9.6 (9.601) out of 10, based on 33 reviews in the last 2 years. Over all time Barchester Ashby House Care Home has 68 reviews.

Overall Experience

  • 51
  • 14
  • 1
  • 1
  • 1

Date Published

68
10
15
33
35

Review from A M (Daughter of Resident) published on 25 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad transferred her from another care home last November. I was initially very concerned about him leaving his other care home. I needn't have worried, Dad is treated with such kindness, respect and dignity here at Barchester Ashby House Care Home. He is extremely settled and happy here and the staff
cannot do enough for him. He enjoys the food choices, activities and likes his room (when he can find it!) It is such peace of mind for me to see him contented and making new connections with staff and other residents.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Ashby House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anna M (Daughter of Resident) published on 22 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum's stay at Ashby House for respite care has been a welcomed and needed time for recovery and rest. The staff have been efficient, helpful, well organised and friendly. Thank you for all you have done for my mum. She did enjoy her stay.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Ashby House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D J (Wife of Resident) published on 29 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Barchester Ashby House Care Home for a year now. He has been very well looked after by the lovely staff who are always extremely helpful and pleasant, this includes carers, cleaners, reception, office and activities organisers, also nurses and management.
I feel this was the
best care home in my area and we did visit a few before making a decision.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Ashby House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sandra C (Daughter of Resident) published on 28 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very friendly and obliging. Nothing is too much trouble. A very pleasant place to be.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Ashby House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S W (Wife of Resident) published on 28 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband came into Barchester Ashby House Care Home end of October 2018, he was transferred from another home. He came on six weeks end of life care, he is still with us. He is well looked after always kept clean and he is well fed. The staff are always there if needed and very helpful. My husband
spends time asleep very rarely out of bed. Overall he is well looked after I could not ask for more.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Ashby House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M C (Husband of Resident) published on 28 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Barchester Ashby House Care Home is a lovely, safe and caring environment for my wife's long term care. The staff are so kind and patient and treat the residents with dignity and respect at all times.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Ashby House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M B (Wife of Resident) published on 28 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff interaction and support was excellent. My husband was very well cared for.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Ashby House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K O (Relative of Resident) published on 25 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all the staff at Barchester Ashby House Care Home for the fantastic care and support they gave to my nan and my family when she stayed with you following her operation. My nan was very poorly, but she kept saying how kind and lovely all the staff were and they looked after her
until she felt strong enough to come home. We chose Ashby House because my mother-in-law stayed there a couple of years ago, and my nan
is so happy they had space when we needed them in an emergency. Nan will definitely choose to stay again.
The homemade cakes and biscuits are unmatched!

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Ashby House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Brian M (Husband of Resident) published on 8 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

It is dramatic for both resident and partner. A total upheaval. You have to rely on the carers doing what they are supposed to. Forms are filled in, but do they truly represent what is happening. The residents are bored out of their minds - there is not enough interaction with the residents. The residents
are the most important part of daily life, not the forms. Care is good but there needs to be more individual attention. 'Alright dear' is not enough. I visit every day but what about all the other people. Without the residents there is no care home and no job for you. One day we will all get there.

Reply from Feedback Team, The Feedback Team at Barchester Ashby House Care Home

Thank you for taking the time to add a review following your recent experience at Ashby House. We understand you have recently met with the General Manager in regards to the comments in your review and we do hope this has reassured you that your partner thoroughly enjoyed their stay, partaking in activities within the home and spending time with other residents and staff alike. If we can help with anything moving forward, please feel free to contact us at feedback@barchester.com. Kind regards, Customer Feedback Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Karen M (Daughter of Resident) published on 30 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our sincere thanks to the wonderful staff at Ashby House. I am so pleased that we were able to get Mum into this home.
Whilst the care staff are exceptionally busy, Mum was treated with kindness, care and dignity.
The nursing staff worked collaboratively with our family to keep Mum pain-free and
gave us clear information and advice. In Mum's final days, they gave Mum and our family exceptional care. They kept us fully informed on what was happening and the likely outcomes.
Yesterday, when Mum passed away, they made sure our family had the time needed to say goodbye to Mum and handled the official duties of death efficiently and with the deepest compassion.
The home is very clean. The service user's rooms are well cared for. Food is plentiful. The lounge areas are beautifully decorated. There are activities for those who can participate. Mum enjoyed the coronation meal.
Thank you seems inadequate somehow, but it is genuinely and sincerely given.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Ashby House Care Home

Condolences to you and the family at this difficult time. Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G M (Wife of Resident) published on 12 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home feels warm and welcoming. The care provided by the kind and helpful nurses and carers is high quality and caring.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Ashby House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T A (Daughter of Resident) published on 11 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always willing to help and really care about the residents.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Ashby House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dolsie M (Daughter of Resident) published on 4 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Ashby House Care Home, our experience with having our mum here was excellent. The staff is very friendly and caring, this was her home away from home and it was a pleasure having her here. We could always come in and see that she was cared for and happy to be here. She always said she was well fed,
she was well looked after until the very end. The staff and manager have been very supportive, we feel like we are a part of the Barchester family. Well done, thanks a lot. Excellent.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Ashby House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L S (Daughter of Resident) published on 16 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents were welcomed into the home, and the staff were wonderful. The rooms need updating, but my parents are both happy in the home.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Ashby House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L N (Daughter-in-law of Resident) published on 11 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Nursing care. My mother-in-law chose the care home in July 2021. On her visit, she thought the home "was superb". Soon after her admission, the problems started to show, e.g. no hot water since July 21 (she gets washed with cold water to date). Her call bell is continuously out of her reach and staff
have "no idea why" (so how is one supposed to call for help?). The table with her drink is left out of her reach, leaving her dehydrated, shouting her lungs off to attract the attention of staff. Unexplained bruising, property damage, etc. Yet, we're being assured by the manager and regional director that the call bell is "always left within her reach" and staff is "trained".


Despite concerns raised with the staff, management and authorities, there was no improvement in care.


I can't see how anybody can leave a 5-star review for a care home with no running hot water for personal care and staff that admits they "don't have the time" for the resident. At the moment it's dangerous and unsafe. I'd give 0* if available.


Reply from Feedback Team, The Feedback Team at Barchester Ashby House Care Home

We are sorry to hear that your experience with Ashby House Care Home does not meet your expectations. We appreciate what a difficult time it is for you and your family and we are aware that you have an ongoing complaint we are currently looking into for you. Please do not hesitate to contact us directly at feedback@barchester.com if there are any further concerns to be addressed, and the home will continue to work closely with you in the meantime to support you with immediate care concerns. Kind Regards, Barchester’s Customer Feedback Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sarah J (Daughter of Resident) published on 9 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Ashby House Care Home for over a year now, and has always been so very well cared for and loved by all of the staff. Her wishes have always been taken into account. I am regularly contacted about everything that happens in the home and they keep me informed about her
wellbeing. Although I cannot visit often staff help me to maintain contacts with mum via skype, which I am so grateful for. Every time I was able to speak to her she was happy and spoke positively about the staff and the activities she'd taken part in, never forgetting to mention delicious cakes which the kitchen bakes. Thank you very much for everything you do.

Reply from Wojciech Kuczkowski, General Manager at Barchester Ashby House Care Home

Thank you for your lovely review. Your words mean a lot to the team and I know that they are honoured to be able to care for your mum.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Martin Y (Son of Resident) published on 20 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was admitted to Ashby House after being diagnosed with a terminal illness and we were no longer able to care for her at home. I can honestly say this care home is outstanding. She receives excellent care. The staff work as a team and do everything they can to support my mum. Management is excellent,
very approachable and communicates all the important information on the day. I spoke to my sister who confirmed that we as a family could not find a better place for our mum. Thank you so much!

Reply from Wojciech Kuczkowski, General Manager at Barchester Ashby House Care Home

Dear Martin, thank you for your review. Your kind words are very much appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joan H (Daughter of Resident) published on 7 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with the care that my mother is receiving at Ashby House. The care staff and managers are all so wonderful, caring and compassionate. Whenever I contact Ashby House, staff have always time for me and always assist as best they can, but most importantly mum feels very happy at Ashby
House and is so grateful for all the support she receives.
I can't thank all the staff enough for what they do for my mum.
Thank you so much for everything.

Reply from Wojciech Kuczkowski, General Manager at Barchester Ashby House Care Home

Thank you very much for your lovely review, we always strive to care for residents and their relatives as one big extended family.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julia M (Granddaughter of Resident) published on 3 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff at Ashby House are really amazing! Very friendly and supportive.
I feel my relative is well cared for, and that is a huge relief to know that she is happy. Had a lovely visit recently in the room with her and it was so lovely to see each other after a long time break due to covid-19. It
was a great time to catch up and share some memories and just seeing her again.
Thank you very much for all your hard work and commitment.

Reply from Wojciech Kuczkowski, General Manager at Barchester Ashby House Care Home

Dear Julia
Thank you very much for your kind words, it was lovely to welcome you at Ashby House. We are really pleased to hear that your relative feels happy at Ashby House and that your visit went well. We look forward to seeing you again.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Martin K (Son of Resident) published on 29 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very grateful and delighted with the loving care my mother received from all the staff at Ashby House. I am very appreciative of your thoughtfulness in providing me with regular updates by phone/post/email, especially in these difficult times.
You are wonderful. The level of care received is
outstanding. Thank you very much Ashby House.

Reply from Wojciech Kuczkowski, General Manager at Barchester Ashby House Care Home

Thank you very much for your kind words. We strive at Ashby House to provide exceptional care to our residents and their families/friends at all times.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.6 (9.601)

Overview of Review Score

The Review Score of 9.6 (9.601) out of 10 for Barchester Ashby House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.601 for Barchester Ashby House Care Home is calculated as follows: ( (256 Excellents x 5) + (112 Goods x 4) + (12 Satisfactorys x 3) + (6 Poors x 2) ) ÷ 386 Ratings = 4.601

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Ashby House Care Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 32 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Jul 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (26)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (6)

Francesca

Francesca Focu

Job Title: Deputy General Manager

Joined: 2017

Hello. I am Francesca.
I completed my nurse training ten years ago and I joined Barchester when I first qualified as a nurse. I have worked for other care providers since then but I felt drawn back to Barchester as I am supported to develop personally and professionally.
I really enjoy working at Ashby House and, as Deputy Manager, I am committed to supporting all our team members to achieve their full potential.
I always aim to carry out my role in collaboration with residents, their families and team members, to ensure residents live enriched and fulfilling lives, in a safe and happy environment. I strive to create a wondrous atmosphere and am truly grateful to residents’ families who constantly show their appreciation for our care of their loved ones.


Sue

Sue Axford

Job Title: Administrator

Joined: 2004

Sue has worked for Barchester since January 2004 and she has been at Ashby House since June 2010. Her role involves looking after the day to day running of the finances from sales to payroll, supporting the General Manager with the day to day running of Ashby House and supporting staff and relatives/residents within the home.


Lorna

Lorna Sherwood

Job Title: Nurse

Hello. I am Lorna and I love my work as a nurse here at Ashby House. I enjoy speaking with residents and helping them to feel as well as they can. I feel proud to be part of this team where everyone plays their part in making everyday life enjoyable for residents.


Julie Ann

Julie Ann Compuesto

Job Title: Senior Carer

Joined: 2006

I have worked at Ashby House for 15 years now and I am very passionate about my work.


Geanina

Geanina Miron

Job Title: Senior Carer

Joined: 2021

Hello, my name is Geanina and I really enjoy working in the care sector.


Carol

Carol Moore

Job Title: Housekeeping Assistant

Joined: 2004

Hello. I'm Carol and I joined the Ashby House team in 2004. It is really important that I keep the home clean to keep it looking nice and minimise infection risks. It is also important that Ashby House is tidy, attractive and well organised so residents feel comfortable and relaxed. I get to know every resident, to understand how they like their room, their clothes and their personal belongings to be arranged. I enjoy my morning chats, getting to know residents as I clean their rooms.