Barchester Ashby House Care Home

100 Chadwick Drive, off Saxon St, Eaglestone West, Eaglestone, Milton Keynes MK6 5LS
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9.6 68 Reviews
  • Barchester Ashby House Care Home, Milton Keynes
Ashby House is a purpose-built, single-storey building on attractive gardens. They're located in a quiet area of Milton Keynes, yet close to the city centre.

The home provides first-class 24-hour nursing care and residential care, alongside expert care for people with dementia and younger onset dementia in a Memory Lane Community. A team of highly-qualified and attentive staff really focuses on the individual needs of residents with a tailored care plan for each person.

Activities Co-ordinators are working with Help the Aged to plan fun and interesting activities for residents with a range of equipment.

Why not drop in and play a game on their Nintendo Wii!

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Care Provided by Barchester Ashby House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Autism/ASD
  • Cancer Care
  • Cerebral Palsy
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Francesca Fosu (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (64)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2007
    • Number of floors: 1

Funding & Fees Guide for Barchester Ashby House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,500

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Ashby House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Barchester Ashby House Care Home Reviews (68)

Total of 68, showing 41-60
9.6

Barchester Ashby House Care Home has a Review Score of 9.6 (9.601) out of 10, based on 33 reviews in the last 2 years. Over all time Barchester Ashby House Care Home has 68 reviews.

Overall Experience

  • 51
  • 14
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Date Published

68
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Review from Rosemarie J (Niece of Resident) published on 12 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been at Ashby House for more than a year now. I couldn’t have chosen a better home. The nursing staff keep me informed of my aunts well-being by phone, so important in this Covid year. She is very well cared for. I have been particularly impressed with the activity organisers and the amazing
variety of activities and events organised for the residents. We see what they have been up to with a regular newsletter that always includes lovely photos. I cannot thank the staff enough for the way the team as a whole cared for their residents.

Reply from Wojciech Kuczkowski, General Manager at Barchester Ashby House Care Home

Thank you so much for your lovely feedback. I will pass this on to all the team, I know they will really appreciate hearing you are so happy with the care and services for your Aunt. Especially in recent times when family visits have been so restricted, it is good to know you felt reassured your Aunt was safe and well cared for. Thank you very much.


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Review from J W (Brother of Resident) published on 8 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother stayed in Ashby House for several months. It was a temporary placement so his home could be adapted.
All I could say about the home is praise everyone for being so caring and thoughtful.
Excellent staff and management.

Reply from Wojciech Kuczkowski, General Manager at Barchester Ashby House Care Home

Thank you very much for your review.
We are really pleased to hear that your brother's experience was positive and hope to see him again in the future.


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Review from Amanda K (Daughter of Resident) published on 23 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

When my mother convalesced at Ashby House, following an operation just before Christmas, I was most impressed with the level of care and respect she received during her time there (just over 3 weeks). The Manager, nurses and care staff bent over backwards to ensure all Mum's needs were met. As a consequence,
she made a very good recovery, gained strength and her mobility also improved as a result. The Manager and the nursing staff kept me very well informed with regards to Mum's care and progress. My mother was also very impressed with the level of care she received and remembers the staff fondly. I would definitely recommend.

Reply from Wojciech Kuczkowski, General Manager at Barchester Ashby House Care Home

Dear Amanda,
Thank you very much for your review and kind words. We are really glad that your mum enjoyed her stay at Ashby House and hope to see her again.
Sending best wishes to you and your mum.


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Review from Kirsteen W (Daughter of Resident) published on 27 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is difficult enough having your mum in care, without the added stress of not being able to see her properly or explain why. What makes things slightly easier is knowing how much love and care for my mum all the staff have.
I really can't thank all the team at Ashby House enough. They are always
trying to do their best for mum, they know what she likes and try to arrange things that she will enjoy and make her time there as best as it can be. Mum has been there for 18 months and it very quickly became her home and the staff are like her family.
I would highly recommend Ashby House and the whole team.

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Review from Mark (Son of Resident) published on 2 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent over 10 years in Ashby House. I was deeply moved by the genuine affection and respect she had from all those in the home and thank everyone for the care and support you showed her, both through normal and difficult times. And also for the foresight that allowed me to be there towards
and at the end. I will always hold the Ashby House team in great respect, both for what you did for my mother and also in managing so admirably in our present circumstances.

Reply from Andrea Newman, Customer Relationships Manager at Barchester Ashby House Care Home

Thank you for your kind words and for the opportunity to care for your mother over so many years. We are pleased your family felt well supported, especially through the most difficult times. We wish you all well.


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Review from Kath H (Daughter of Resident) published on 8 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for caring for my dad. Although he was with you for only a short while, I was reassured that you were looking after him well, and it was lovely to have the video calls with him during this very difficult time. I'm really grateful for all that you did for him.

Reply from Andrea Newman, Customer Relationship Manager at Barchester Ashby House Care Home

Hello Kath. Thank you for your kind words. We always do our best to care for residents but it is particularly important we reassure families during this time. We know many families appreciate video calls and are pleased you did too. It was a pleasure having your father with us. Do keep in touch with us!


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Review from Sandra S (Daughter of Resident) published on 7 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Thank you Ashby House staff for doing an outstanding job at this very difficult time. Being able to chat online with my father and chat to him is wonderful. A big thank you to the activities staff for organising this.

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Review from Kerry F (Daughter of Resident) published on 26 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just wanted to say how lovely everyone at Ashby House was. My dad ( who has Parkinsons) came in for respite whilst we sorted out the sale of his house.
The manager and his team made Dad feel very at home and dealt with all the aspects of his illness with great care.

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Review from Dianna C (Niece of Resident) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whilst I have always been happy with Ashby House (and my aunt is extremely happy - calls the carer's family and loves them) since the new manager has been in place things have even improved no end!
Everyone seems happier, staff are definitely happier - I am told because "He gets involved and sorts
things!"
The place is happier, big improvement all round!
I visit 3 times a week and go in and out at all times but Ashby House is always the same. Cool, calm, settled and happy. The carers and nursing staff are second to none - an excellent care home!

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Review from John G (Husband of Resident) published on 16 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My darling wife (married 63 years now) has only been in your care for 4 days, however, I wish to express my sincere thanks to all the nurses who are taking so much care of her. Please look after her, especially at night.

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Review from A C (Granddaughter of Resident) published on 29 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I felt that the residents were always treated with kindness and patience. The staff worked hard to provide a very caring and calming environment sometimes in quite challenging situations. There always seemed to be a lot of activities happening. It was good to see a full timetable displayed each week.
As visitors, we were always made to feel very welcome and during the night we spent at my nan's bedside, the staff could not have done more to help us (despite being very busy with their usual duties). The home was always spotlessly clean and tidy.

Reply from Anu Godagama, General Manager at Barchester Ashby House Care Home

Thank you very much for the lovely words. It has been a pleasure meeting you and your family. We are glad your nan received the best care and we would love to have you here again for a cup of tea. Please keep in touch.


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Review from Jaswant B (Regular Volunteer) published on 31 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very well presented, friendly, receiving and helpful to all visitors.
Felt like being at home. I would recommend to friends and family.

Reply from Anu Godagama, General Manager at Barchester Ashby House Care Home

Thank you so much for your time on Christmas day. We love to have you both here in Ashby House again. Thank you and wish you Happy New Year.


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Review from Richard B (Son of Resident) published on 26 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything was 5 star.

Reply from Gwen Agbeko, Acting General Manager at Barchester Ashby House Care Home

Hello Richard,
Thanks for your lovely review. We as a team enjoyed looking after Mum and we are looking forward to doing so in the future should the need arise again.


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Review from Angela P (Daughter of Resident) published on 17 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashby House staff are very helpful and friendly. Mum and Dad have been very well looked after and are feeling sad to go home. Will not hesitate to recommend Ashby House to other people or bringing Dad here again for some more respite.

Reply from Gwen Agbeko, Deputy General Manager at Barchester Ashby House Care Home

Thank you very much for your lovely words. We are glad to be there to support your family for Mum and Dad to get some respite. We are always here when you require our support in the future.


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Review from Janice M (Daughter of Resident) published on 16 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Like most children when faced with having to place a parent in a care home you're worried is this the right place, will they be treated with dignity and respect. Will they have all their needs met. Ashby House is wonderful. The nurses and carers go above and beyond to mee my dd's needs. They tall to
him as a person and give him choices of what he wants i.e up what to eat going outings, eating in the dining room to socialise. Dad loves his new home just after we moved him there they had a BBQ out in the garden. All the family members were invited. There was a DJ playing a variety of music. A great way to meet new friends and other families.
There are daily activities that encourage the residents to try something new.
There are weekly outings for anyone who wishes to go out.
The nurses have been a tremendous help with my dad's illness and the empathy they show is wonderful. They help with any worries or concerns. The carers are wonderful. If they are busy they strive to make sure our loved ones are cared for.
The time spent talking to all the people who reside here learning about their lives, interests, history of work and more. The kitchen staff make wonderful home-cooked meals. They try to make sure there is a variety of choices daily and follow any special restrictions.
The laundry and housekeeping were diligent to ensure the home is clean every day all day. Your laundry is done daily without you having to worry. There is tea, coffee and water always available to everyone in the lobby. You will always find cake there too.
We are very pleased that we chose Ashby House as my/our dads new home.

Reply from Gwen, Acting General Manager at Barchester Ashby House Care Home

We are so glad we have been there to support yourself and Dad through this transition. We at Ashby, strive to provide holistic care to our residents, making sure we involve their families as well. We put the resident at the centre of everything and will continually go above and beyond to meet their needs. Thank you very much for your lovely comments.


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Review from Rosemary B (Daughter-in-law of Resident) published on 15 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited for the first time yesterday and what a wonderful surprise. Happy staff, nothing was too much trouble. BBQ out in the garden with memory lane music being played. Residents were so well cared for, only had to ask for help and it was given with a smile. Very impressed. Thanks to you all.

Reply from Ana Ciobotaru, General Manager at Barchester Ashby House Care Home

Dear Rosemary ,
So glad you have enjoyed the BBQ day that we had on Sunday. We really appreciate you taking the time out to share your experience with us - I agree , cannot thank enough to our staff at Ashby House. We are here to help our residents and relatives with all that is needed.
Kind Regards
Ana


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Review from Richard M (Husband of Resident) published on 20 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the third time my wife, who has Alzheimer's Dementia, has stayed at Ashby House and each time the standard of care has been excellent.


The staff care so well for the residents and in a relaxing and friendly way. It is comforting to be able to go away and relax knowing that my wife will be

so well looked after.
Once again I can say a very big thank you to the manager and her team.

Reply from Ana Ciobotaru, General Manager at Barchester Ashby House Care Home

Hi Richard
We are grateful that you have chosen our home for your wife. As always we are here to treat all of our residents as part of our big Barchester family. We are happy to take notice of any review that can help us keep up the high standards.


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Review from S M (Daughter of Resident) published on 13 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so grateful for the support that our mum and we were given during her short stay at Ashby House and the kindness we were shown.
All the staff were very friendly, courteous and professional.
Our mum was treated with dignity and her wishes respected by all the staff at Ashby House.
The nurses
were very caring, reassuring and proactive. They brought in the correct medical professionals to support our mother's well being, kept on top of all medical needs, sorted out a special mattress and chased up on medical appointments.
They kept us fully informed on our mother's condition in a very compassionate way.
The carers were very cheerful and caring. They took time to sit with our mum and nothing was too much trouble.
Both the manager and deputy manager fully understood our mum's special needs and circumstances which eased our worries considerably. They were very approachable and made all the appropriate arrangements.
We cannot recommend Ashby House highly enough and we will be forever grateful.

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Review from A S (Husband of Resident) published on 13 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are amazing, working hard, activities have improved lots, residents have stimulations daily. Anytime I've asked for anything I had an immediate and positive response. Staff nurses very very competent and admiral and helpful. People will need to see Ashby House, it's so much changed. The lounge
could benefit of new furniture, its memory lane. Staff are smiling, says good evening every time I call in.

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Review from Colin H (Son of Resident) published on 18 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Generally, poor care homes receive justifiably bad press but rarely do excellent homes receive the praise they deserve. Ashby House deserves all the accolades you can muster. It is fresh, clean and tidy and their facilities are exemplary. The staff are genuinely caring and experienced. My mother was
admitted for palliative/end of life care recently after spending some 5 weeks in the hospital. If she had been admitted earlier, she wouldn't have lived any longer but her last days would have been more comfortable and dignified.

Reply from Ana Ciobotaru, General Manager at Barchester Ashby House Care Home

Dear Colin. We are glad we have looked after your mum, but unfortunately for a few days only. We would have loved to have had your mum here for a longer time. I am glad I have met you and your lovely family. Please come in for the open day on 23rd June.


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Current Review Score: 9.6 (9.601)

Overview of Review Score

The Review Score of 9.6 (9.601) out of 10 for Barchester Ashby House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.601 for Barchester Ashby House Care Home is calculated as follows: ( (256 Excellents x 5) + (112 Goods x 4) + (12 Satisfactorys x 3) + (6 Poors x 2) ) ÷ 386 Ratings = 4.601

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Ashby House Care Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 32 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Jul 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (26)

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Meet the Team (6)

Francesca

Francesca Focu

Job Title: Deputy General Manager

Joined: 2017

Hello. I am Francesca.
I completed my nurse training ten years ago and I joined Barchester when I first qualified as a nurse. I have worked for other care providers since then but I felt drawn back to Barchester as I am supported to develop personally and professionally.
I really enjoy working at Ashby House and, as Deputy Manager, I am committed to supporting all our team members to achieve their full potential.
I always aim to carry out my role in collaboration with residents, their families and team members, to ensure residents live enriched and fulfilling lives, in a safe and happy environment. I strive to create a wondrous atmosphere and am truly grateful to residents’ families who constantly show their appreciation for our care of their loved ones.


Sue

Sue Axford

Job Title: Administrator

Joined: 2004

Sue has worked for Barchester since January 2004 and she has been at Ashby House since June 2010. Her role involves looking after the day to day running of the finances from sales to payroll, supporting the General Manager with the day to day running of Ashby House and supporting staff and relatives/residents within the home.


Lorna

Lorna Sherwood

Job Title: Nurse

Hello. I am Lorna and I love my work as a nurse here at Ashby House. I enjoy speaking with residents and helping them to feel as well as they can. I feel proud to be part of this team where everyone plays their part in making everyday life enjoyable for residents.


Julie Ann

Julie Ann Compuesto

Job Title: Senior Carer

Joined: 2006

I have worked at Ashby House for 15 years now and I am very passionate about my work.


Geanina

Geanina Miron

Job Title: Senior Carer

Joined: 2021

Hello, my name is Geanina and I really enjoy working in the care sector.


Carol

Carol Moore

Job Title: Housekeeping Assistant

Joined: 2004

Hello. I'm Carol and I joined the Ashby House team in 2004. It is really important that I keep the home clean to keep it looking nice and minimise infection risks. It is also important that Ashby House is tidy, attractive and well organised so residents feel comfortable and relaxed. I get to know every resident, to understand how they like their room, their clothes and their personal belongings to be arranged. I enjoy my morning chats, getting to know residents as I clean their rooms.