Barchester Ashby House Care Home

100 Chadwick Drive, off Saxon St, Eaglestone West, Eaglestone, Milton Keynes MK6 5LS
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9.6 68 Reviews
  • Barchester Ashby House Care Home, Milton Keynes
Ashby House is a purpose-built, single-storey building on attractive gardens. They're located in a quiet area of Milton Keynes, yet close to the city centre.

The home provides first-class 24-hour nursing care and residential care, alongside expert care for people with dementia and younger onset dementia in a Memory Lane Community. A team of highly-qualified and attentive staff really focuses on the individual needs of residents with a tailored care plan for each person.

Activities Co-ordinators are working with Help the Aged to plan fun and interesting activities for residents with a range of equipment.

Why not drop in and play a game on their Nintendo Wii!

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Care Provided by Barchester Ashby House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Autism/ASD
  • Cancer Care
  • Cerebral Palsy
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Francesca Fosu (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (64)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2007
    • Number of floors: 1

Funding & Fees Guide for Barchester Ashby House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,500

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Ashby House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Barchester Ashby House Care Home Reviews (68)

Total of 68, showing 61-68
9.6

Barchester Ashby House Care Home has a Review Score of 9.6 (9.601) out of 10, based on 33 reviews in the last 2 years. Over all time Barchester Ashby House Care Home has 68 reviews.

Overall Experience

  • 51
  • 14
  • 1
  • 1
  • 1

Date Published

68
10
15
33
35

Review from John V (Son of Resident) published on 18 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mum sadly passed at Ashby House last August they have given the home a most beautiful makeover. I have to say it is like walking into a 1st class hotel. The rooms are beautifully and tastefully done. The reception, lounges and dining room are also beautiful. I was glad to see that most of the
staff still worked there and they are helping to create a warm and inviting environment for the Residents and their families. A very beautiful caring home. I would recommend it to anyone. Now 5 star.

Reply from Ana Ciobotaru, General Manager at Barchester Ashby House Care Home

Thank you very much for your kind review. It is nice to see that people appreciate all the positive changes at Ashby House. I'm glad that we are in people's thoughts now. Please continue visiting us and have a cuppa some time.


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Review from M O (Daughter of Resident) published on 18 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff here are absolutely wonderful. We really commend them for their compassion and care in regards to my father's wellbeing.

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Review from Angela T (Granddaughter of Resident) published on 15 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had to find a care home on very short notice for my ailing grandmother. We were shown around by the very welcoming manager. The care home was beautifully presented, clean and friendly. The residents all looked content and happy.
As soon as my grandmother arrived she was given the best care possible.
The nurse was very good at explaining what would happen with my grandmother’s health and we were immediately put at ease. The care my grandmother received was nothing short of compassionate and excellent. Our only wish was that we would have loved to have got her to Ashby Care Home sooner.

Reply from Ana Ciobotaru, General Manager at Barchester Ashby House Care Home

Thank you very much for the nice words. It has been a pleasure meeting you.
We are glad your grandmother had received best care and we would love you to join us for lunch or tea sometimes.


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Review from Joan W (Regular Volunteer) published on 20 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A friendly welcoming care home. Clean and patient staff.


Activities such as knit and chat, making memory boxes and functions during the year. Garden fetes in the summer.


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Review from S R C (Husband of Resident) published on 17 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

My wife was diagnosed with dementia in August 2015 and was invited to become a resident at Ashby House. Initially, we were impressed with the home, but over the period to September 2017, we became less happy with their overall performance and I was travelling 45 miles - 3 times per week to visit.


I

believe the problems with the home stem from the number of managers in those 2 years and that there was little continuity with the carers during that time. There are signs that the latest manager is making some improvements but there is a lot of room to improve. My wife is moving to Hemel Hampstead which is better for me to visit.

Reply from Ana Ciobotaru, Manager at Barchester Ashby House Care Home

I was obviously concerned to read your comments and fully respect your concerns. However, I believe your review relates to a period prior to my arrival in the home and as you know, we have been making a number of changes in recent months. We have consulted with our residents and their families on those changes and I would be very happy for you to visit myself at any time so that I can outline these to you. I have an open door policy and would be happy to discuss any further ideas and suggestions you might have.


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Review from P H (Wife of Resident) published on 28 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very impressed so far (my husband has only been at Ashby House for one week).

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Review from L F (Daughter of Resident) published on 19 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very caring, safe nursing home. Staff are extremely helpful. Kept informed regarding family member by staff.

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Review from R L (Husband of Resident) published on 22 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful caring service. The staff are very kind and caring.

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Current Review Score: 9.6 (9.601)

Overview of Review Score

The Review Score of 9.6 (9.601) out of 10 for Barchester Ashby House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.601 for Barchester Ashby House Care Home is calculated as follows: ( (256 Excellents x 5) + (112 Goods x 4) + (12 Satisfactorys x 3) + (6 Poors x 2) ) ÷ 386 Ratings = 4.601

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Ashby House Care Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 32 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Jul 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (26)

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Meet the Team (6)

Francesca

Francesca Focu

Job Title: Deputy General Manager

Joined: 2017

Hello. I am Francesca.
I completed my nurse training ten years ago and I joined Barchester when I first qualified as a nurse. I have worked for other care providers since then but I felt drawn back to Barchester as I am supported to develop personally and professionally.
I really enjoy working at Ashby House and, as Deputy Manager, I am committed to supporting all our team members to achieve their full potential.
I always aim to carry out my role in collaboration with residents, their families and team members, to ensure residents live enriched and fulfilling lives, in a safe and happy environment. I strive to create a wondrous atmosphere and am truly grateful to residents’ families who constantly show their appreciation for our care of their loved ones.


Sue

Sue Axford

Job Title: Administrator

Joined: 2004

Sue has worked for Barchester since January 2004 and she has been at Ashby House since June 2010. Her role involves looking after the day to day running of the finances from sales to payroll, supporting the General Manager with the day to day running of Ashby House and supporting staff and relatives/residents within the home.


Lorna

Lorna Sherwood

Job Title: Nurse

Hello. I am Lorna and I love my work as a nurse here at Ashby House. I enjoy speaking with residents and helping them to feel as well as they can. I feel proud to be part of this team where everyone plays their part in making everyday life enjoyable for residents.


Julie Ann

Julie Ann Compuesto

Job Title: Senior Carer

Joined: 2006

I have worked at Ashby House for 15 years now and I am very passionate about my work.


Geanina

Geanina Miron

Job Title: Senior Carer

Joined: 2021

Hello, my name is Geanina and I really enjoy working in the care sector.


Carol

Carol Moore

Job Title: Housekeeping Assistant

Joined: 2004

Hello. I'm Carol and I joined the Ashby House team in 2004. It is really important that I keep the home clean to keep it looking nice and minimise infection risks. It is also important that Ashby House is tidy, attractive and well organised so residents feel comfortable and relaxed. I get to know every resident, to understand how they like their room, their clothes and their personal belongings to be arranged. I enjoy my morning chats, getting to know residents as I clean their rooms.