PJ Care Bluebirds Neurological Care Centre

Faraday Drive, Shenley Lodge, Milton Keynes MK5 7FY
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8.9 19 Reviews
  • PJ Care Bluebirds Neurological Care Centre, Milton Keynes
Bluebirds Care Centre is situated in the heart of Shenley Lodge, a local community in Milton Keynes.

Bluebirds is a purpose-built home that provides a safe and homely environment, with specially designed day lounges and gardens landscaped to suit a variety of physical and mental health needs. All single en-suite bedrooms are furnished to provide all that a resident may require, while carers encourage residents to personalise their rooms to their taste.

The care provider offers the highest quality ongoing care tailored to the residents' individual needs, with 24-hour nursing care. A highly skilled and motivated multidisciplinary team are able to anticipate the needs of residents and plan their care accordingly.

Every resident has a personalised health action plan and access to a range of therapies including: neuro-physiotherapy, neuro-occupational therapy, speech and language therapy and neuro-psychology. Other therapies are sourced in accordance with the requirements of the individual.

Bluebirds Care Centre also has dedicated and highly motivated activity teams who provide residents with a variety of therapeutic activities reflecting their personal hobbies and interests.

Where possible residents are encouraged to access the facilities within the local community using public transport or the home's own vehicles.

Bluebirds have been awarded The Gold Standard Framework reaccreditation 2024 which recognises the ‘sustained practice to maintain the highest quality service’ for residents.

*Please note that the care centre specialises in the following care categories. However, in order to be admitted, a resident must be diagnosed with a primary neurological condition. In addition to managing the neurological disorder, the center is also equipped to address other mental and physical health conditions and needs.*

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Care Provided by PJ Care Bluebirds Neurological Care Centre

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 25 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Colleen Brothers (Registered Manager)
  • Admission Criteria
    • NHS referrals primarily and local authority and section 117
    • Ages 18+
  • Room Information
    • Single Rooms (25)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2001
    • Last Refurbishment: 2017
    • Number of floors: 1

Funding & Fees Guide for PJ Care Bluebirds Neurological Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Warmly welcome family and friends to visit the care centre, as believe staying connected with loved ones is essential to the well-being and happiness of residents. Care centre is open for visits throughout the week, and encourage you to spend meaningful time with your loved ones in comfortable and inviting spaces. Whether you wish to enjoy a cup of tea in the lounge, take a walk in the beautiful gardens, or join in with one of the planned activities, aim to make every visit a positive and enjoyable experience. The friendly team is always on hand to support you and ensure that your time here is as special as possible.


  • Parking

  • Free on-site parking is available at the centre.


PJ Care Bluebirds Neurological Care Centre Reviews (19)

8.9

PJ Care Bluebirds Neurological Care Centre has a Review Score of 8.9 (8.850) out of 10, based on 3 reviews in the last 2 years. Over all time PJ Care Bluebirds Neurological Care Centre has 19 reviews.

Overall Experience

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Review from Linda C (Niece of Resident) published on 10 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say 100% to this care home. Everyone is so friendly and helpful.
If I had to go into a care home, this would be the one I would like to go to, as I have seen first-hand how wonderful all the staff are. I really can't speak highly enough of every person who works there.

Reply from Shaun OGara, Operations Manager at PJ Care Bluebirds Neurological Care Centre

Thank you so much for your kind words! We are thrilled to hear that you had such a positive experience at our care home. Our team works hard to create a friendly and supportive environment, and it's rewarding to know that their efforts are recognized. If you ever need anything or have further feedback, please don't hesitate to reach out. We truly appreciate your support!


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Review from A F (Wife of Resident) published on 9 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Annual Christmas party and pantomime. The catering staff provided an exceptional spread for residents and visitors to enjoy, and even individual treat bags when leaving with homemade gingerbread biscuits and chocolate.
The staff were festively dressed and their usual welcoming selves. All residents
in festive clothes where possible. My husband was hoisted into his wheelchair and positioned in the sitting room so he was able to watch the pantomime. It was very emotional watching him enjoy the performance. Huge thank you to all.

Reply from Shaun OGara, Operations Manager at PJ Care Bluebirds Neurological Care Centre

Thank you so much for your kind and thoughtful review! We're delighted to hear that you and your husband enjoyed the Christmas party and pantomime. Our catering team will be thrilled to know their efforts were appreciated, and the festive treat bags were a hit! It's great to hear that your husband could watch the performance, and we're pleased our team could make it a positive experience for you both. Seeing our residents and their families share moments like these during the festive season is exactly what we aim for. Your words mean a lot to the entire team, and we'll be sure to share your feedback with everyone involved. Thank you again, and we look forward to making more special memories with you!


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Review from Jo C (Daughter of Resident) published on 7 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Bluebirds are just amazing! All of them, the care, cleaning, laundry, activities, nursing care, chefs and kitchen staff, admin, managerial team, they genuinely care for my mum and also us as a family. We are kept up to date with all aspects of Mum's care, the atmosphere is relaxed but professional,
there are regular social events for residents and families and some really interesting and helpful educational talks from experts within and outside the home on relevant topics like dementia, Mum has some challenging behaviour that came with her dementia but staff are always kind and flexible with their approach to Mum, making her feel safe. We have had several awful experiences at other homes and, as a family, feel very lucky Mum is a resident at Bluebirds.

Reply from Shaun O Gara, Operations Manager at PJ Care Bluebirds Neurological Care Centre

Thank you so much for taking the time to share such lovely feedback about Bluebirds. We are truly touched by your kind words and thrilled to know that you and your family feel so well supported.
It's wonderful to hear that our team's efforts - across all departments - are making a positive difference for your mum and your family. Creating a relaxed yet professional atmosphere where residents feel safe and cared for is something we strive for every day.
We're especially pleased that you've found the educational talks and social events helpful, as we believe in fostering a community that supports both residents and their families. It's heartening to hear that our tailored approach to your mum's care is helping her feel safe and understood.
Your comments mean the world to us, and we'll be sure to share them with the entire team - they'll be so encouraged to know their hard work is appreciated.
Thank you again for your support and trust. If there's ever anything more we can do, please don't hesitate to reach out.


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Review from Anthony C (Husband of Resident) published on 17 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very polite and caring staff. Always available if needed. Visiting is always easy to arrange.
Thoroughly satisfied with the care provided.

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Review from David W (Relative of Resident) published on 20 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff appear extremely friendly and caring towards residents and their families. Management appears to give care and support to their staff, resulting in a happy working environment for both staff and residents. The home appears to be extremely clean and well kept. Covid policy adhered to - which
is good for all residents and staff. Well done!

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Review from J R (Brother of Resident) published on 26 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Care is excellent and the staff and residents are like a small family.
They keep in touch with family at all times and are just fab.
The activities arranged for residents are great.
We have had experience with other homes but none as good as PJ Care. Their response to Covid-19 and the protection
of staff and residents was brilliant.

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Review from E F (Daughter of Resident) published on 13 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have always felt so comfortable with my dad being at bluebirds. They really care about all the residents, and are always striving to improve their service. The food is exceptional, even when catering for different nutritional/swallowing requirements. The activities are always so thoughtful and varied.
An excellent nursing home. Thank you!

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Review from S S (Wife of Resident) published on 6 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was very pleased to find this care home for my husband as he has complex neurological needs and needs specialist care. There are few homes that can provide this type of care for young on set and it took a while to find Bluebirds. After many experiences in other homes for respite etc. I wanted my husband
to benefit from this small, friendly and well-run home and feel he is well taken care of.

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Review from David S (Partner of Resident) published on 5 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner has been a resident now for nearly a year and I visit weekly. The quality of care is excellent. Facilities always to the highest standard. Rooms are always clean and residents well looked after.
There is also a very low staff turnover which speaks highly of the overall atmosphere in the
home. I am very happy that she is there.

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Review from Kay P (Wife of Resident) published on 5 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Ratio of carers good.
Staff always ready to speak to me regarding my husbands care. Do their best to fulfil wishes.
Entertainment provided and resdients encouraged to participate.
Visits and trips arranged. Good atmosphere.

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Review from M W (Sister of Resident) published on 18 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent facility, dignified care and caring staff. Extremely happy with the care home.

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Review from S L (Relative of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff deal with highly complex individual needs. It is not an easy job and certainly not financially rewarding but very important none the less.
On the whole, they are cheerful and professional. The environment is bright and clean.

Reply from gavin elsey, General Manager Sales & Marketing at PJ Care Bluebirds Neurological Care Centre

We take all feedback very seriously, which is why we ask for it. We believe we do an excellent job and this is reflected in many of the comments we receive, but we never rest on our laurels and your feedback is great as it gives us areas to look at in more depth for improvement going forward, so thank you for this.


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Review from K R (Daughter of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff are kind, made a big effort to get to know my dad as a person. This has helped them work out how best to meet his needs.
The unit has always been really accommodating to allow family visits/outings.
There are few agency staff which helps residents who have behaviour needed proper management,
as agency often not so well trained.

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Review from Anthony M (Brother of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall quality excellent. Always kept informed. Brother treated with respect.

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Review from T R (Daughter of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mallard House staff are extremely caring and friendly and take great care to ensure all the residents are included while also helping them to have maximum independence.
My father has improved astonishingly well during the time he has been there and seems very happy and contented to stay.
The entertainment
and trips out are a real bonus.

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Review from Paul C (Brother of Resident) published on 6 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and love shown to my brother has been exceptional. All staff have shown patience and allowed him to maintain his dignity under very difficult situations.

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Review from R A (Partner of Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the support of the MDT team. (Psychologist, psychiatrist, physio, OT, unit manager, nurses).
Invaluable in their support.

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Review from Claire D (Daughter of Resident) published on 5 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful home, caring staff who cater for specialist needs.
Brilliant food, well maintained, lots of staff.
Activities suited to individual and wide range.

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Review from N W (Son of Resident) published on 23 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

PJ Care Bluebirds offers what I believe to be a unique care service and is a breath of fresh air compared to other care homes we'd visited. Bluebirds is able to manage complex needs and deal with certain dementia patients. Time is taken to ensure that residents backgrounds are understood. They demonstrate
a level of persistence, second to none, when faced with issues around administering medication.


Staff are always welcoming and approachable and even in times that are busier than usual and admin and maintenance are very good.


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Current Review Score: 8.9 (8.850)

Overview of Review Score

The Review Score of 8.9 (8.850) out of 10 for PJ Care Bluebirds Neurological Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.9 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for PJ Care Bluebirds Neurological Care Centre is calculated as follows: ( (35 Excellents x 5) ) ÷ 35 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.85 Points relating to the number of positive Reviews for PJ Care Bluebirds Neurological Care Centre is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5. 3 Positive Reviews ÷ 5 = 0.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Jul 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 10 Mar 2025

Specialist Nursing for those with complex forms of Dementia.


Awards / Recognitions (6)

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Meet the Team (1)

Colleen

Colleen Brothers

Job Title: Registered Manager

I have been a registered nurse for over 40 years, the last 15 spent in Health and Social care, moving up from staff nurse to deputy manager to registered manager. It has been predominately in Physical disabilities, Rehabilitation and Dementia nursing.


I have been the registered manager at Bluebirds for over five years and it has been a joy and an honour to be part of an amazing team. All of us have one aim, to provide the best possible care for our incredible residents.


The unit has a ‘family’ atmosphere, many of my staff have been with the company for many years and endeavour to provide a warm and caring environment for everyone who lives, visits or supports Bluebirds.


Frequently Asked Questions about PJ Care Bluebirds Neurological Care Centre

What types of Care is PJ Care Bluebirds Neurological Care Centre registered for?

Older Person Care, Dementia, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does PJ Care Bluebirds Neurological Care Centre provide?

Palliative Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does PJ Care Bluebirds Neurological Care Centre have?

There are 25 Single Rooms.

What are the Facilities & Services at PJ Care Bluebirds Neurological Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is PJ Care Bluebirds Neurological Care Centre to the centre of Milton Keynes?

1.4 mile(s) as the crow flies, distance by road may be significantly further.