Highclere Care Home

1 Chapman Avenue, Downs Barn, Milton Keynes MK14 7NH
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9.7 61 Reviews
  • Highclere Care Home, Milton Keynes
Situated in the heart of Milton Keynes, Highclere Care Home is a warm and welcoming setting offering personalised residential, nursing and residential dementia care to older people.

Each member of the care team at Highclere Care Home is on hand to help you or your loved one settle into life at the home. They understand that moving to a residential setting can be challenging, and they work with you to make the transition as easy as possible for both residents and their loved ones. They pride themselves on delivering the kindest possible care to all residents, meaning that you can be sure that you'll receive the highest quality support from every member of the team.

With sitting rooms, space for residents to pursue their hobbies and interests and a delightful dining room, the purpose-built and recently refurbished care home has a host of places in which to relax, dine, exercise, socialise and be creative. The pretty landscaped garden and patio is the perfect spot to spend time with friends and family, and is happily looked after by some green-fingered residents.

Highclere also boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends. On those sunny summer days, the outdoor spaces are the ideal spot for some alfresco dining and the catering team prides itself on ensuring that each meal is an enjoyable and heart-warming experience for every resident and visitor to the Highclere.

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Care Provided by Highclere Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Gigi Jacob (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Wheelchair Access

Highclere Care Home Reviews (61)

Total of 61, showing 1-20
9.7

Highclere Care Home has a Review Score of 9.7 (9.725) out of 10, based on 17 reviews in the last 2 years. Over all time Highclere Care Home has 61 reviews.

Overall Experience

  • 43
  • 17
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Date Published

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Review from C C (Niece of Resident) published on 21 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff transformed my Aunties wellbeing during the time she was in their care, almost 2 years. All the staff were friendly and helpful, especially if I was concerned about my Aunty. The communication, regular updates, and phone calls were reassuring. Living in Highclere was such a contrast from her
home environment. She blossomed! Her physical and mental state improved dramatically. Good nutritious food, excellent stimulating and fun activities, kindness and excellent nursing care. As I didn't live close enough to pop in. It was a comfort to know my Aunty was in such good hands.

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Review from T C (Daughter of Resident) published on 21 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly my dad only spent a few days in the home before being admitted back into hospital where he passed away. I was sure that had my dad got better he would of been very happy and would have settled well there, as during my visits I was very happy with the staff and the general feeling around the place.

Reply from Clare Sheehan, Careline Advisor at Highclere Care Home

Thank you so much for taking the time to leave such a positive review of our home. We are pleased you were very happy with the quality of care your dad received at Highclere Care Home, kindness is at the heart of everything we do. We will ensure your kind words are shared with the team. Thank you again for for your review of our home at this difficult time, please accept our sincere condolences to you and your family.


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Review from S T (Daughter of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having spent 6 weeks in hospital, I was concerned for the ongoing care of my mum. Her condition had vastly deteriorated and I felt she had been neglected. The care she received at Highclere Care Home was completely opposite. All the staff from the administrative nursing staff, cleaners and kitchen staff
showed my mum devoted care and consideration. They also took time to show kindness and consideration to all mum's relatives and friends. I cannot emphasise enough how pleased and thankful we all were with the care given to my mum at Highclere.

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Review from Marian B (Daughter of Resident) published on 19 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We would just like to thank everyone who made our mum's 90th birthday on 11th September, so special.
We really appreciate all the care, love and support that you give her and our family.

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Review from R N (Granddaughter of Resident) published on 21 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother came to Highclere just before her 100th birthday, she wasn't best pleased to be leaving her own home but needs must. The staff were all helpful, caring and friendly, whatever time we visited. Always happy to help and talk with us about concerns. In the end nanny adjusted and began to
enjoy activities, which she wished she had joined sooner. The lovely staff cared for her and our family till the end of her life.

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Review from R S (Son of Resident) published on 27 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was initially at Highclere for a temporary stay after being in hospital but decided to move in permanently after finding the care he was given was excellent. He never had a bad word to say about the home of the staff. On my visits I always found the staff to be very friendly and caring. My
father was looked after very well to the end of Highclere and I would thoroughly recommend it.

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Review from Rob B (Son of Resident) published on 20 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was diagnosed with terminal cancer in the summer of 2023. In October she was no longer able to live at home and so moved into Highclere.
Sadly she died in early February but as a family, we feel so very lucky that she was able to spend her last days at Highclere. We have nothing but admiration
and gratitude for all the staff who cared for her as if she were a member of their own family.
We always felt Mum was receiving the best care possible – from the manager to the nurses and carers and everyone else. The staff were also extremely welcoming to us as a family as we became regular visitors. In fact, we have all said how much we're going to miss everyone there.
We also have the nurse to thank for calling us back in late one night when she saw Mum take a turn for the worse. Thanks to her we were able to be with Mum in her final hours.
Overall, we cannot thank the staff enough for how they treated Mum and us as a family. Really top class.

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Review from Matthew B (Son of Resident) published on 19 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't speak highly enough of the staff. They went above and beyond when looking after my mum for her last few months of life. They got to know her, took time out of their busy schedules to talk to her, paint her nails and did everything they could to maintain her dignity and comfort at a difficult
time. Our family feels so lucky and grateful to have found Highclere.

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Review from Emma W (Daughter of Resident) published on 19 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Highclere looked after Mum with such love and kindness and when we came to visit, we were given the same love and kindness.
We never had to worry whilst Mum was at Highclere and for that, we are so incredibly grateful.
They became our friends and we will miss them all dearly.

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Review from B Z (Husband of Resident) published on 16 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very nice, clean, friendly home. By far the best that my wife has been in during the last thirty-plus years. I can thoroughly recommend Highclere Care Home.

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Review from I F (Son of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the staff friendly and helpful. It is always clean and tidy. My mother is well looked after and refers to everyone as 'family'.

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Review from Terry T (Nephew of Resident) published on 17 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was in the care home for nine years. She was well cared for during this time. the staff were at all times, kind and respectful to her as she found it difficult to adjust. As her health deteriorated she relied on more and more help which she received. In her final days, the kindness and care
that she received were wonderful and her last days were very comfortable and stress-free for everyone. Thank you to all Highclere staff for making a sad time more bearable.

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Review from A V (Daughter of Resident) published on 10 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I are very grateful for the loving care my mom has received since she came to Highclere. All the staff are lovely, and nothing is too much trouble.

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Review from Susie T (Daughter of Resident) published on 12 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise Highclere and all its staff highly enough. Mum has been here for over 5 years now and is so well cared for and content I could not ask for more. All the staff are so warm, friendly and caring they have made Mum’s time at Highclere so special and happy for both of us. Thank you to the
manager and all the team at Highclere.

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Review from Beryl S (Daughter of Resident) published on 17 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Highclere for over 5 years. During that time, she has received excellent care for the vast majority of the time, enjoyed the activities provided, and been treated with dignity and respect. Added to that, the carers and nurses genuinely care for the people they are looking
after. It is not just a job for them. She died this month, July. I was quite overwhelmed by the genuine concern and support shown to her and the family. There was nothing I could say to the staff or management that was not taken into serious consideration. It felt like we were a team together, as one of the nurses said to me and it was true. My only reservation is the cleanliness of her bedroom at times. Overall, we are hugely appreciative of the staff and management at Highclere and would recommend it to any of our friends.

Reply from Clare Sheehan, Careline Advisor at Highclere Care Home

We would like to extend our heartfelt appreciation for taking the time to share your feedback following your recent visit to our nursing home. We are genuinely delighted to learn about your positive experience with our nursing home and the care provided to your loved one.
Your insights are invaluable in helping us maintain and improve the quality of care we provide to our residents.

Please know that we take your feedback seriously and have already taken steps to reinforce our cleaning procedures. We are committed to learning from this experience to provide an improved and consistently exceptional environment for both residents and their families.

Your feedback is a driving force behind our continuous improvement, and we value your understanding and support. If you have any further concerns or suggestions you'd like to discuss, please don't hesitate to reach out to us directly. We are dedicated to ensuring the highest level of care and comfort for all who are part of our community.

Once again, thank you for your feedback and for entrusting us with the care of your loved one.


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Review from Edward M (Resident) published on 14 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very well treated by all here and would be happy to recommend it to everyone.

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Review from J B (Resident) published on 31 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I didn't know what to expect but was pleasantly surprised.
The accommodation was not suited to my condition (dislocated left shoulder). The grab handle and toilet roll were on my left-hand side. My bed was difficult to get out of. I would have preferred the hand basin in the bathroom, so I could wash
my hands after using the toilet.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Highclere Care Home

‘Thank you for taking the time to review your stay at Highclere Care Home. We thank you for your generous scoring; however, we are sorry that you did not feel your room was suited to your needs. At Highclere Care Home, we strive for all of our clients to have a comfortable stay and work closely with our visiting physio team to provide the correct equipment. We will share this feedback with our colleagues and the physiotherapy team to ensure that we continuously improve the service we offer, including comfortable environments.


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Review from Vivienne P (Daughter of Resident) published on 16 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly, Dad was only at Highclere Care Home for three weeks but I could not have wished for anywhere better. The care he received was second to none. There were nurses and attendance 24 hours a day. Everyone was so friendly, caring and professional. The home had a lovely atmosphere. The rooms were spacious,
encouraging you to bring in all your home comforts. I would not hesitate to recommend Highclere to anyone.

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Review from S F (Daughter of Resident) published on 28 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father moved into your nursing home for the last seven weeks of his life. Your nursing staff were excellent. Very caring, professional and always kept me up to date with his health. The care staff were helpful and friendly and treated him with dignity and the right amount of personal friendliness.
All in all, it was a very positive experience, under difficult circumstances. My father said he was in the best place and felt cared for.

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Review from Paul C (Resident) published on 28 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and compassion are 100%. The staff listen to you - you are treated with dignity. The cleanliness is outstanding. If you have a problem, they will do their best to help. I will recommend anybody to Highclere Care Home for care and or treatment.

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Current Review Score: 9.7 (9.725)

Overview of Review Score

The Review Score of 9.7 (9.725) out of 10 for Highclere Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.725 for Highclere Care Home is calculated as follows: ( (154 Excellents x 5) + (37 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 200 Ratings = 4.725

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Highclere Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Mar 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

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Gigi Jacob

Job Title: Home Manager

Joined: 2019

Introducing Gigi Jacob
Home Manager at Highclere, Milton Keynes


What does ‘kindness’ mean to you?


“It’s a feeling. Feeling happy, feeling valued and respected, feeling as if you can be yourself. Kindness enables everyone to feel appreciated and understood, which in turn makes them feel safe and secure – a part of the family.”


As a Registered Nurse, Gigi has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Having worked at Highclere since August 2019, Gigi closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Gigi remarked:


“To be able to lead the team in a positive way and also support our Residents and their families.”


Outside of work, Gigi enjoys many hobbies and activities, but most of all she enjoys travelling and tries to visit as many places on her bucket list as possible.


If you would like to find out more information about Highclere, Gigi would be pleased to welcome you for an informal discussion, over the phone.


Frequently Asked Questions about Highclere Care Home

What types of Care is Highclere Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Highclere Care Home provide?

Palliative Care, Convalescent Care & Physiotherapy are other types of care provided.

How many Rooms does Highclere Care Home have?

There are 40 Single Rooms.

What are the Facilities & Services at Highclere Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens & Residents Internet Access are some of the Facilities & Services.

How far is Highclere Care Home to the centre of Milton Keynes?

1.6 mile(s) as the crow flies, distance by road may be significantly further.