Bletchley House

Beaverbrook Court, Bletchley, Milton Keynes MK3 7JS
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9.5 85 Reviews
Bletchley House Care Home provides a beautiful environment for residents to live well, including spacious and well appointed bedrooms, some with ensuite wet rooms and access to spacious lounges and dining room.

Refurbished, and also rated GOOD by PAMMS in 2024, the home also has a music and movie room, a hair salon and fantastic gardens to enjoy.

A wide variety of activities and entertainment are regularly available, organised by a dedicated activities coordinator and a first-class dining experience is enjoyed, courtesy of a talented chef.

The friendly team are experienced, and passionate about providing quality care for their residents and ensuring that they are supported to live a life of their choosing.

If you are looking for a care home in the Milton Keynes area, you can be certain that Bletchley House provides one of the best all round experiences and is a superb choice for you, or your loved one.
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Care Provided by Bletchley House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 44 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Julie Ricci (Home Manager)
  • Admission Criteria
    • Upon completion of pre-admission policy assessment to establish needs of prospective resident.
    • Ages from 18 to 120
  • Room Information
    • Single Rooms (44)
    • Single Rooms with ensuite Wet Room (44)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024

Funding & Fees Guide for Bletchley House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,300 – £1,300
    • Self-Funded Residential Dementia Care £1,300 – £1,300
    • Self-Funded Nursing Care £1,500 – £1,500
    • Self-Funded Nursing Dementia Care £1,500 – £1,500
    • RESPITE Self-Funded Residential Care £1,500 – £1,500
    • RESPITE Self-Funded Residential Dementia Care £1,500 – £1,500
    • RESPITE Self-Funded Nursing Care £1,700 – £1,700
    • RESPITE Self-Funded Nursing Dementia Care £1,700 – £1,700

  • Fees are subject to an assessment of individual needs.
  • (these prices are only a guideline, please contact Bletchley House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Anytime, family are able to dine with relatives should they choose.


  • Parking

  • Disabled parking available outside the home and ample spaces for guest parking in the car park adjacent to the home.


Bletchley House Reviews (85)

Total of 85, showing 21-40
9.5

Bletchley House has a Review Score of 9.5 (9.532) out of 10, based on 52 reviews in the last 2 years. Over all time Bletchley House has 85 reviews.

Overall Experience

  • 49
  • 32
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Date Published

85
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30
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33

Review from Julie H (Daughter of Resident) published on 28 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is extremely happy and regards this place as his home. The staff are very helpful and treat him with dignity and respect. The home is lovely and clean and the catering is excellent. He feels very safe and comfortable.

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Review from R C (Son-in-law of Resident) published on 27 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home itself is in a nice, quiet residential area with good parking facilities. The staff are all excellent and look after my father-in-law very well. He seems very happy with his care here. Food is excellent and nothing is too much trouble, be it catering staff, cleaners or nursing staff. My father-in-law
feels very safe and comfortable here.

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Review from Marion M (Daughter of Resident) published on 23 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very happy to see the outstanding care provided to my father. He has the best carers who are respectful to him and try to fulfil his wishes, getting him outside and downstairs to eat his breakfast. I love seeing him so happy and content and mostly safe in his environment.

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Review from Katie M (Granddaughter of Resident) published on 23 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Grandad is very well looked after, he has a lovely, cosy bedroom and every time we come to see him, he's clean and fresh and his room is always immaculate. It's nice to know that he goes downstairs to have breakfast and outside to get fresh air. The staff are lovely and so welcoming.

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Review from Roy B (Son of Resident) published on 23 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

As Bletchley House is now my mum's home and has been for nearly three years, I was disappointed to see that the home had not remembered to give her a birthday card. None of the staff there seemed to be aware that she was 92 yesterday.

Reply from Julie Ricci, Care Home Manager at Bletchley House

Dear Roy, our aim at Bletchley House is to provide our residents with the highest standard of care and support. We are sorry to read your comments and would request that you contact me immediately on 01908 103074 to discuss any concerns you may have.


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Review from R W (Daughter of Resident) published on 29 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Knowing my mum was at the stage of needing 24-hour care was quite overwhelming but we have been met with caring staff who have made my mum comfortable and cared for, we have the peace of mind knowing she is having her needs met with dignity, empathy and that is thanks to the staff and management who
have been amazing, a big thank you to you all.

Reply from Julie Ricci, Home Manager at Bletchley House

Thank you for your heartfelt review. We're grateful to know that our dedicated staff and management have provided the care and comfort your mum deserves.


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Review from J G (Wife of Resident) published on 23 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming and caring, felt I had known everybody forever. I know my husband is in safe hands and wouldn't want him anywhere else. When I come I'm welcomed by everyone and would highly recommend Bletchy House.

Reply from Julie, Home Manager at Bletchley House

Thank you so much for your kind words. It is our privilege to care for your husband. Warm wishes.


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Review from Leslie H (Resident) published on 21 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Very happy, great staff.

Reply from Julie Ricci, Home Manager at Bletchley House

Hello Leslie, thank you for your kind feedback. Best regards.


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Review from C A (Friend of Resident) published on 30 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Gorgeous afternoon event with very friendly staff. Enjoyable Morris dance. I really had a very lovely afternoon and am looking forward to visiting more. I also enjoyed other events and l will be coming with friends.

Reply from Julie, Home Manager at Bletchley House

We were delighted to welcome you and look forward to seeing you again soon.


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Review from Judith B (Partner of Resident) published on 26 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Managers and staff are welcoming, have the right attitude and skills. Always willing to help and give the assistance required at hand.
Bathroom is cleaned daily. Other rooms in the building are reasonably tidy.
Food choices and options are offered, reasonably good quality.
Maybe to introduce activities
for residents to explore in the future.

Reply from Julie Ricci, Home Manager at Bletchley House

Hello, thank you for taking the time to share your positive feedback with us!


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Review from Hazel T (Respite Resident) assisted by family/friend published on 2 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Did not stay long enough! Standard is so high.

Reply from Julie Ricci, Home Manager at Bletchley House

Hello Hazel, we're truly grateful for your positive feedback. Should you ever find yourself in need of our services again or have any further comments to share, please don't hesitate to reach out. Thank you for your kind words!


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Review from G D (Son of Resident) published on 5 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great service with excellent care. The staff do so much more. They go above and beyond. Everyone is so friendly and they will always greet you if you walk through the door. Good facilities for the residents and some nice personal touches!

Reply from Julie, Home Manager at Bletchley House

Thank you for taking the time to share your experience of our wonderful home and for your praise of my team who all work exceptionally hard to create such a warm and inviting environment. Warmest regards.


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Review from P D (Daughter of Resident) published on 5 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Father is very well cared for and comfortable.
The staff are friendly and very helpful.
Bletchley House has improved greatly and the facilities and care are very good.
We especially like the wellness planner.

Reply from Julie, Home Manager at Bletchley House

Thank you for your kind words. It is our pleasure to care for your father.


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Review from Chas F (Son of Resident) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally looking after Mum very well but she needs more opportunity for social events and games etc. Mum's mental health, depression, suffer otherwise.
Room rate has gone up three times in twelve months, a cost increase of over 20% which is excessive.

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Review from J C (Friend of Resident) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother and I visit a friend at Bletchley House we find it very friendly, clean and get invited to events. Which are entertaining and we have a good laugh with our friend. Lovely staff very accommodating.

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Review from T E (Regular Volunteer) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited today, as a member of the church where I'm a minister. As visitor I cannot comment on everything but I've been impressed by the friendliness and care of the staff.

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Review from Helena S (Stepdaughter of Resident) published on 8 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff lovely.
The resident is well cared for and seems happy, although she is very confused and gets regular reassurance.
Happy with the service.

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Review from Aidan P (Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was great. Quick response and was offered a drink when arriving.

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Review from David S (Friend of Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although we know our friend would prefer not to have to be here, she feels there are far worse places to be and, overall, she is comfortable and well looked after. The staff are kind and attentive to her needs.

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Review from Tony C (Son of Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Had no problems.
Caring staff.
Well looked after.

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Current Review Score: 9.5 (9.532)

Overview of Review Score

The Review Score of 9.5 (9.532) out of 10 for Bletchley House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 52 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 49 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.532 for Bletchley House is calculated as follows: ( (354 Excellents x 5) + (193 Goods x 4) + (38 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 587 Ratings = 4.532

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bletchley House is based on 49 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 49 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 May 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (10)

Top 20 Care Homes South East England 2021

Recipient: Bletchley House

Date: Wednesday 30 Jun 2021 More details

Top 20 Large Care Home Groups 2020

Recipient: Gold Care Homes

Date: Friday 28 Feb 2020 More details

The Most Outstanding Residential Care Management Team in the UK Award 2019

Recipient: Gold Care Homes

Date: Tuesday 03 Dec 2019 More details

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Meet the Team (1)

Julie

Julie Ricci

Job Title: Acting Care Home Manager

Joined: 2021

Julie began her career in the care industry in 2010, first as a marketer, then as a deputy manager, and finally as a Registered Manager in 2015.  Julie is committed to providing the highest level of person-centred care to residents and their families, ensuring that Bletchley House feels like a home away from home.

She strives to achieve excellence, endorsing motivational leadership and positive change to enhance the lives of residents in our care by bringing them joy, happiness and fulfilment.

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