Bletchley House

Beaverbrook Court, Bletchley, Milton Keynes MK3 7JS
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9.6 83 Reviews
  • Bletchley House, Milton Keynes
Bletchley House Care Home provides a beautiful environment for residents to live well, including spacious and well appointed bedrooms, some with ensuite wet rooms and access to spacious lounges and dining room.

Refurbished, and also rated GOOD by PAMMS in 2024, the home also has a music and movie room, a hair salon and fantastic gardens to enjoy.

A wide variety of activities and entertainment are regularly available, organised by a dedicated activities coordinator and a first-class dining experience is enjoyed, courtesy of a talented chef.

The friendly team are experienced, and passionate about providing quality care for their residents and ensuring that they are supported to live a life of their choosing.

If you are looking for a care home in the Milton Keynes area, you can be certain that Bletchley House provides one of the best all round experiences and is a superb choice for you, or your loved one.

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Care Provided by Bletchley House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 44 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Julie Ricci (Home Manager)
  • Admission Criteria
    • Upon completion of pre-admission policy assessment to establish needs of prospective resident.
    • Ages from 18 to 120
  • Room Information
    • Single Rooms (44)
    • Single Rooms with ensuite Wet Room (44)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024

Funding & Fees Guide for Bletchley House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,200 – £1,200
    • Self-Funded Residential Dementia Care £1,200 – £1,200
    • Self-Funded Nursing Care £1,300 – £1,300
    • Self-Funded Nursing Dementia Care £1,400 – £1,400
    • RESPITE Self-Funded Residential Care £1,200 – £1,200
    • RESPITE Self-Funded Residential Dementia Care £1,200 – £1,200
    • RESPITE Self-Funded Nursing Care £1,300 – £1,300
    • RESPITE Self-Funded Nursing Dementia Care £1,300 – £1,300

  • Respite Care Fees are subject to an assessment of individual needs.
  • (these prices are only a guideline, please contact Bletchley House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Anytime, family are able to dine with relatives should they choose.


  • Parking

  • Disabled parking available outside the home and ample spaces for guest parking in the car park adjacent to the home.


Bletchley House Reviews (83)

Total of 83, showing 41-60
9.6

Bletchley House has a Review Score of 9.6 (9.556) out of 10, based on 50 reviews in the last 2 years. Over all time Bletchley House has 83 reviews.

Overall Experience

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Date Published

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Review from C S (Aunt of Resident) published on 16 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been visiting Bletchley House for just over 2 years. On the whole, it has been good. However, my concern is that due to her age it is probably not the best placement for her. Nevertheless, she is well looked after and we have no complaints.

Reply from Chante Woodley, Marketing Coordinator at Bletchley House

Thank you for your kind review. At Bletchley House we strive to provide exceptional care to all our residents. Kind regards.


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Review from W H (Daughter of Resident) published on 7 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has recently passed away but in the 18 months that she was at the home she was very happy. The staff are all very friendly and helpful. The way they dealt with Mum's passing was lovely, sensitive and caring. They could not have done more for her.

Reply from Chante Woodley, Marketing Coordinator at Bletchley House

Thank you for you feedback! We are sorry for your loss and extend our deepest condolences. We appreciate your kind words, and we are glad to hear your mum adapted well at Bletchley House. Gold Care Homes are committed to continuously improving all aspects of our care service.


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Review from S B (Regular Volunteer) published on 19 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was made to feel very welcome by both staff and residents.

Reply from Priyanka Gadhe, Marketing Administrator at Bletchley House

Thank you for sharing your positive experience. We greatly appreciate your kind words about The Bletchley Care Home. Kind Regards.


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Review from W C (Resident) assisted by family/friend published on 19 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, my experience with Bletchley House is good. Staff are very approachable and call in as they pass my room. Through no fault of the home, I am currently on the first floor and feel isolated, so I don't feel I am taking advantage of the activities downstairs. I admit this is probably my fault
as I don't use the call alarm, but look forward to having a room downstairs when available.

Reply from Chante Woodley, Marketing Coordinator at Bletchley House

Thank you for submitting your review for Bletchley House. We understand your concern and we will contact the home to ensure you will receive your room downstairs as soon as it's available. Your feedback is important to us. Kind regards.


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Review from E W (Son-in-law of Resident) published on 9 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff work hard to ensure residents have all the care and things they need to remain comfortable and secure. Significant improvements having been made thanks to a much more consistent management and staff. This along with more frequent activity sessions, help residents feel more socially included.

Reply from Priyanka Gadhe, Marketing Administrator at Bletchley House

Thank you for sharing your positive feedback of Bletchley House care home. We are delighted to hear that your loved one has been warmly welcomed and has settled in well. Thank you for your kind words about the overall ethos of our facility. We will continue striving to provide a pleasing and exceptional care service for all residents.


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Review from J M (Friend of Resident) published on 7 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Attended function for the coronation day. The event was very good. Staff seemed very caring and attentive towards the residents and very kind towards visitors. The food was good and plentiful.

Reply from Priyanka Gadhe, Marketing Administrator at Bletchley House

Thank you for sharing your positive experience. We greatly appreciate your kind words about Bletchley House Care Home. Your recommendation means a lot to us. Kind Regards.


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Review from Michael F (Son of Resident) published on 5 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother really enjoys living here, mainly for the companionship of the other residents and the activities on offer. She really enjoys the meals, they are always tasty and the menus on offer are to her taste. The room is spacious and the en-suite is very handy. Sometimes the room could be cleaner,
for example the side table where drinks and food are kept, but the bed sheets etc. are always clean.

Reply from Priyanka Gadhe, Marketing Administrator at Bletchley House

Thank you very much for your kind review about Bletchley House care home.
We are glad to hear that you are satisfied with the quality of care your mom is receiving during her stay. We appreciate your feedback and will continue striving to provide the best care for all our residents. Kind Regards.


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Review from Andy F (Son of Resident) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum's been at Bletchley House for eight weeks. Staff are very helpful and pleasant. Mum says she is comfortable but says it's very noisy and alarms sound throughout the day. I'm concerned about her food, she cannot eat hard foods as she has no teeth, soft food, please! Mum feels very safe here and likes
the staff a lot. Thank you.

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Review from G M (Daughter of Resident) published on 14 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum spent ten days at Bletchley House to convalesce after being unwell and in hospital. The staff at Bletchley House helped her to get stronger and feel more confident. She is now returning home well-rested and well-fed. The carers and management have made her feel very welcome.

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Review from Ian M (Husband of Resident) published on 12 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely impressed with the care that my wife has received with the added bonus of laughter and joking.

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Review from H W (Daughter of Resident) published on 12 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

New management has made great improvement which encourages a friendly atmosphere whilst taking great care of my mum.
I sincerely hope the reintroduction of activities afternoons continues to ensure the residents are motivated and more engaged.

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Review from Carol L (Daughter of Resident) published on 23 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went to Bletchley House in January 2021 very difficult time for us all BUT everyone in the whole team went the extra mile to support us and provide the best care for my mum. She loves all the activities especially. All the team are helpful respectful and compassionate in their approach and attitude.
The thing that really stands out is the fun and laughter. Before I retired I worked in the care sector for 30 years. Ensuring quality of care was part of my role. So well done Bletchley House and a massive thank you.

Reply from Jemar Legister, Marketing Associate at Bletchley House

Thank you for taking the time out to leave such a positive review. As you are a former fellow care worker, we are extremely proud to hear that you are satisfied with the quality of care we provided for your mum. We strive to ensure we support all our residents and their loved ones, especially in such difficult times. Our hardworking care staff strives to make the stays of our residents nothing short of enjoyable and fulfiling. Thank you again, and stay safe.


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Review from Guy S (Son of Resident) published on 2 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother became a full-time resident after recovering from medical complications in hospital. She has been there for 3 weeks now on occasions I have had to visit the staff have always been helpful and accommodating to my requests from making her comfortable to ensuring her room is made to be as homely
as possible, this included picture hanging, sorting out her TV etc, I cannot thank them enough. I’m glad to say my mother has settled really well and during her lucid moments has nothing but praise for the staff... and trust me she can be fussy. I have witnessed first hand the dedication and commitment all the staff show daily in these extremely difficult times and they have my utmost admiration.

Reply from Sym Jaj, Senior Marketing Executive at Bletchley House

Thank you for taking the time to leave us a review. It's wonderful to hear that your mother has been able to settle in well, thanks to the team at the home. Your kind review is sincerely appreciated and it's great to hear that you feel reassured that your mother is in safe hands. Our Gold Care team continually strive to ensure all of our residents are safe, comfortable, happy and fulfilled. Stay safe.


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Review from Laura H (Daughter of Resident) published on 9 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mum has been at Bletchley House, she has been back to our old mum. It wasn't an easy decision to make, to have to put our mum into a care home, but Bletchley House is the best move she has made. Mum has got her smile and happiness back, and the care she has been given is outstanding. She has
also joined other residents in the lounge for company and activities, and this has helped with mum's memory.

Reply from Sym Jaj, Senior Marketing Executive at Bletchley House

Thank you for leaving such a wonderful review. We understand how difficult these decisions can be, and each member of our Gold Care family holds the compassion and care that we input into looking after our residents. It's lovely to hear that your mum is happy and beaming - the team at Bletchley are a true asset to us. Stay safe.


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Review from S B (Daughter of Resident) published on 9 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A hard decision that has turned into the best decision. Mum has really blossomed since moving to Bletchley House. Her memory has improved and she looks so well. The range of activities she has joined in is fantastic, especially since all the family can access them on Facebook, which makes us feel closer
to her. The staff comes over as so caring so we feel happy she is cared for so well.

Reply from Sym Jaj, Senior Marketing Executive at Bletchley House

Thank you for leaving such a wonderful review. It's great to hear that your mother is enjoying the engagement and that you feel content and secure in our prevision of care. Stay safe.


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Review from C G (Sister of Resident) published on 22 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my sister (window visit) at Bletchley House the other day. The visit was facilitated by the Manageress. What a caring, kind soul she is. She made my sister laugh and my sister has told me she makes sure everyone is happy every day. My sister joins in all the activities which she thinks are
wonderful. She has been baking, making crafts, bingo, singing, quizzes to name a few. The whole team are kind and caring and all go the extra mile to make sure my sister is happy. Everyone is friendly and there is such a nice atmosphere. The home has changed so much this year for the better. Thank you for all you do.

Reply from Jemar Legister, Marketing Associate at Bletchley House

Thank you for taking the time out to leave such a positive review it's greatly appreciated. We are glad to hear your sister is enjoying all the different social activities we have available, and most importantly, she is happy. Our entire team at Bletchley House always strives to provide excellent care and bring joy to all our residents and it is a pleasure to see that this is recognised. Wishing you all the best. Stay safe.


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Review from J F (Resident) published on 27 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy here. Staff are great. Always have time for you.

Reply from Alison Foreman, Director of Sales and Marketing at Bletchley House

Thank you for your 5* review. Short and sweet but perfect! Kind regards


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Review from Roy S (Resident) published on 27 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Truly excellent. I hope to stay here permanently.

Reply from Alison Foreman, Director of Sales and Marketing at Bletchley House

A 5* review, thank you very much, the feedback you give could not be better. Kind regards


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Review from Emma P (Friend of Resident) published on 17 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend moved into your home before lockdown. Previously she was adamant she would not consider a care home. From day one she has had the best experience and it has amazed me how well she has settled in at Bletchley House. From chatting to her on the phone it's obvious how happy she is, and I'm so
pleased to say that she is thriving. I truly believe this is down to the great care she tells me she receives and the regular stimulation from having such nice people around her all the time.

Reply from Alison Foreman, Director of Sales and Marketing at Bletchley House

Many thanks for this wonderful review. The Bletchley team work so hard to ensure that every resident has the best of care and attention. Those who are worried about coming to a care home, especially at this time, can certainly be reassured by your comments. During lockdown, many care homes were and remain COVID-19 free and this is down to the dedication of staff and Providers to go above and beyond in all necessary areas, behind the scenes. Residents have in the majority of cases, lived with little impact on their daily lives and have continued to enjoy happy and fulfilled lives, with the support of contact from friends and families via telephone and internet. Thank you for taking the time to give your feedback. Kind regards


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Review from Barry C (Son of Resident) published on 7 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It’s hard to describe the happiness you feel in this building. The staff really care. I called Dad the other day and could hear music, when I asked him what it was he laughed and said they sing and dance, it makes us laugh. Sums it up really. If you want a home that goes the extra mile in every area
then I wouldn’t hesitate to recommend Bletchley House.
Improvements have been made to the home and continue to be ongoing. The last 6 months have seen many positive changes. Thanks for all you do. Well done all of you. The family can’t wait to visit you all properly when restrictions allow.

Reply from Alison Foreman, Director of Sales and Marketing at Bletchley House

Many thanks for your wonderful review, it will do much to reassure those who are searching for care for a loved one and are uncertain about life in a care home! We look forward to welcoming our families back, whenever that might be. Kind regards.


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Current Review Score: 9.6 (9.556)

Overview of Review Score

The Review Score of 9.6 (9.556) out of 10 for Bletchley House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 50 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 47 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.556 for Bletchley House is calculated as follows: ( (353 Excellents x 5) + (175 Goods x 4) + (35 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 565 Ratings = 4.556

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bletchley House is based on 47 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 47 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 May 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 13 Mar 2025

We would love to show you how we can help you or a loved one, so for more information or if you would like to arrange a visit, speak to our friendly team today.


Awards / Recognitions (10)

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Meet the Team (1)

Julie

Julie Ricci

Job Title: Acting Care Home Manager

Joined: 2021

Julie began her career in the care industry in 2010, first as a marketer, then as a deputy manager, and finally as a Registered Manager in 2015.  Julie is committed to providing the highest level of person-centred care to residents and their families, ensuring that Bletchley House feels like a home away from home.


She strives to achieve excellence, endorsing motivational leadership and positive change to enhance the lives of residents in our care by bringing them joy, happiness and fulfilment.