Bletchley House

Beaverbrook Court, Bletchley, Milton Keynes MK3 7JS
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9.6 83 Reviews
  • Bletchley House, Milton Keynes
Bletchley House Care Home provides a beautiful environment for residents to live well, including spacious and well appointed bedrooms, some with ensuite wet rooms and access to spacious lounges and dining room.

Refurbished, and also rated GOOD by PAMMS in 2024, the home also has a music and movie room, a hair salon and fantastic gardens to enjoy.

A wide variety of activities and entertainment are regularly available, organised by a dedicated activities coordinator and a first-class dining experience is enjoyed, courtesy of a talented chef.

The friendly team are experienced, and passionate about providing quality care for their residents and ensuring that they are supported to live a life of their choosing.

If you are looking for a care home in the Milton Keynes area, you can be certain that Bletchley House provides one of the best all round experiences and is a superb choice for you, or your loved one.

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Care Provided by Bletchley House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 44 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Julie Ricci (Home Manager)
  • Admission Criteria
    • Upon completion of pre-admission policy assessment to establish needs of prospective resident.
    • Ages from 18 to 120
  • Room Information
    • Single Rooms (44)
    • Single Rooms with ensuite Wet Room (44)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024

Funding & Fees Guide for Bletchley House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,200 – £1,200
    • Self-Funded Residential Dementia Care £1,200 – £1,200
    • Self-Funded Nursing Care £1,300 – £1,300
    • Self-Funded Nursing Dementia Care £1,400 – £1,400
    • RESPITE Self-Funded Residential Care £1,200 – £1,200
    • RESPITE Self-Funded Residential Dementia Care £1,200 – £1,200
    • RESPITE Self-Funded Nursing Care £1,300 – £1,300
    • RESPITE Self-Funded Nursing Dementia Care £1,300 – £1,300

  • Respite Care Fees are subject to an assessment of individual needs.
  • (these prices are only a guideline, please contact Bletchley House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Anytime, family are able to dine with relatives should they choose.


  • Parking

  • Disabled parking available outside the home and ample spaces for guest parking in the car park adjacent to the home.


Bletchley House Reviews (83)

Total of 83, showing 61-80
9.6

Bletchley House has a Review Score of 9.6 (9.556) out of 10, based on 50 reviews in the last 2 years. Over all time Bletchley House has 83 reviews.

Overall Experience

  • 49
  • 30
  • 4
  • 0
  • 0

Date Published

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Review from M M (Resident) published on 7 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is smashing.
I'm very well cared for.
I love being here.

Reply from Alison Foreman, Director of Sales and Marketing at Bletchley House

What a fantastic review! Thank you for your positive comments, they will mean so much to the team in the home. Kind regards.


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Review from B R (Resident) published on 8 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved into the home last summer as I couldn't manage by myself. The staff really care about me and look after me very well. The home is under a new manager and she always makes time for me each day. A very special home. I love it here.

Reply from Sym Jaj, Senior Marketing Executive at Bletchley House

Good morning Brian, thank you for taking the time out of your day to leave us such a lovely review. It's great to hear that you are happy in our care and can see how much our wonderful team genuinely care about the residents and are passionate about what they do. Take care and stay safe.


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Review from Margaret S (Niece of Resident) published on 1 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear aunt was admitted to this home last year. The home is full of laughter and the staff genuinely care and understand my aunt. She has improved over the last six months or so and the whole family have nothing but good things to say. The home came under new management at the start of this year,
the manager has an open door policy and shows genuine compassion for her residents and the team she works with. Even in these trying times when I talk to my aunt, she tells me she is cared for, happy and enjoys every day. The manager visits her daily to say hello and check she is happy and all the other staff are in and out through the day and night caring for her every need. Nothing is too much to ask for. Thank you to Bletchley House and all at Gold Care. We are a very happy family.

Reply from Sym Jaj, Senior Marketing Executive at Bletchley House

Good afternoon Margaret, thank you for leaving such a heart-warming review for the team at Bletchley House. It's great to hear that your aunt is making improvements and is enjoying her time with us - compassion and happiness are fundamental to our ethos. I will most definitely pass on your kind words to the team.
Thank you again and wishing you and your family good health and positivity.


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Review from Jill M (Daughter of Resident) published on 15 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear Mum suffering from dementia and general old age has received the utmost care at Bletchley House.
All the regular staff, in particular, are wonderful caring people as are the relief staff we have occasionally met.
The fees payable to Gold Care compare favourably to the open market in general
- this is due to a strong management/director structure and I am grateful for this as it results in the 'best care within the available budget'.
A big thank you to all staff, management and proprietors of Gold Care Homes (Bletchley).

Reply from Melissa Lawerence, Marketing Coordintaor at Bletchley House

Wonderful review, many thanks!


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Review from Lee D (Regular Volunteer) published on 13 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’ve been volunteering for quite a while and in that time I’ve helped do a garden room sourced a fish tank and got that set up with fish and I’ve donated a couple of chickens for the residents. Over the time I’ve gotten to know the staff and a lot of the residents. The staff treat the residents like
an extended family which is really nice to see, I would defiantly recommend Bletchley house to anyone needing a carving loving home for either themselves or a loved one.

Reply from Dalbir Jangra, Head of Marketing and Communications at Bletchley House

Hi Lee,


Thanks for all your help and kind review. Looking forward to seeing you again, don't forget to pop in and check on the chickens.


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Review from Barry F (Son of Resident) published on 30 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum and Dad moved into the home when they could not manage at home anymore. They were given two rooms side by side, one as a bedroom and one as a day room. We were very grateful that they were able to offer this accommodation and have been there for 2 1/2 years. They seem as happy as they can be, bearing
in mind their ages, Dad 97 and Mum 94 and their health issues. They are happy with the food, cleanliness of the rooms and the care they receive. The home deals with their health and contact the Doctor if necessary and are always in contact me.

Reply from Melissa Lawerence, Marketing Coordintaor at Bletchley House

Wonderful feedback! We are very glad that Mum and Dad have settled down in Bletchley and are enjoying their time together. You can count on Bletchley to respond effectively to your parent's needs. If you do have some ideas for improvement, we are always happy to hear, please join us at our regular resident meetings - Best regards


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Review from E S (Son of Resident) published on 25 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers do their best and work very hard. The food is good. My mum always eats it up and the daytime entertainment has helped my mum to settle in the home. She looks forward to it.

Reply from Melissa Lawerence, Marketing Coordintaor at Bletchley House

Thank you for your great review- Best regards.


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Review from Jenny G (Regular Volunteer) published on 25 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Each staff member I came into contact with was very helpful and it was comforting to know if a member of staff could not answer my questions, that they would go and get someone that could. All staff are kind and all of the residents were happy to see all the staff, everyone was very chatty. Every part
of the home I visited was comfortable and welcoming.
I enjoyed my visit to the home.

Reply from Melissa Lawerence, Marketing Coordintaor at Bletchley House

Thank you for your great review- Best regards.


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Review from Mike H (Friend of Resident) published on 25 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly and welcoming especially the reception staff, took my friend into the garden alongside the other residents to enjoy the lovely sunny weather. There was lots of laughter and was nice to see lots of smiling faces.

Reply from Melissa Lawerence, Marketing Coordintaor at Bletchley House

Thank you for your great review- Best regards.


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Review from T H (Friend of Resident) published on 24 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I attended a 100th birthday party of a wonderful resident. The staff that attended, with some coming in on their days off, to celebrate with my friend was amazing. All staff are very helpful, caring and nothing is too much to ask of them. The management is also very caring and always available to chat
to if I need to. Overall, I would recommend this care to home to all family and friends.

Reply from Melissa Lawerence, Marketing Coordintaor at Bletchley House

Fantastic, sounds like a brilliant birthday! Thank you for your feedback- Kind regards.


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Review from Rosemary F (Friend of Resident) published on 23 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bletchley House is a warm friendly house that went over and beyond for my friend's 100th birthday with a cake so big it was wheeled in on a trolley. Everyone had a great time and even Elvis came along.

Reply from Melissa Lawerence, Marketing Coordintaor at Bletchley House

Absolutely lovely review, the birthday sounds like a lot of fun! We really value your feedback- Thank you!


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Review from Alicia (Regular Volunteer) published on 19 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very very good service with friendly staff. Would definitely recommend. There are good activities and good entertainment, with loads of lovely residents.

Reply from Melissa Lawerence, Marketing Coordinator at Bletchley House

Wonderful, thank you for your review- Best regards.


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Review from Sandy M (Friend of Resident) published on 19 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Bletchley House always has a warm welcome and a cup of tea on offer when we visit. The staff are always cheerful and nothing seems too much trouble for them.

Reply from Melissa Lawerence, Marketing Coordinator at Bletchley House

Wonderful comment, we really appreciate your feedback, and our staff will be pleased to know that they are doing an excellent job- Best regards.


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Review from Ron H (Resident) published on 18 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy here, it is a good home.

Reply from Melissa Lawerence, Marketing Coordinator at Bletchley House

Thank you very much Ron!


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Review from S M (Resident) published on 12 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

August, short staff. Tea trolley occasionally missed out in afternoon and tea time, in very hot weather. People get dehydrated and not being taken downstairs for lunch mostly at the weekends. People with dementia keep coming in my room, all hours shouting and swearing and touching my stuff.

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Review from Lesley B (Niece of Resident) published on 9 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie was a resident for over a year, the staff were all friendly and very helpful, we were kept informed about my aunties needs , nothing was to much trouble, she made friends not only residents but with the staff, sadly she passed away but for her last remaining days the staff were with her all
the time, they even came in on their days off to sit with her and that goes a long way at a sad time. I can highly recommend this care home.

Reply from Melissa Lawerence, Marketing Coordintaor at Bletchley House

Thank you very much for your kind and wonderful review, we are glad you have positive experiences visiting your auntie at Bletchley House, we really appreciate your feedback- Many thanks.


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Review from Colin C (Husband of Resident) published on 5 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff and management are very helpful and caring.

Reply from Melissa Lawerence, Marketing Coordintaor at Bletchley House

Thank you for writing a great review - Kind regards.


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Review from Anne C (Daughter of Resident) published on 16 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care offered to my mother has been exceptional. Staff are kind and always offer help when asked.
General cleanliness is good. No complaints about the food, in fact, the staff are very willing to find alternatives if required.

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Review from J T (Daughter of Resident) published on 16 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care for my mother is very good, the carers have a professional manner when dealing with her needs (washing, dressing, movement). Sadly, with her suffering from dementia, her memory is not good, but she still keeps smiling. She has a good relationship with the staff and they can still have a laugh.


She

always looks well presented (clothes, hair etc), eats well and enjoys talking to other residents when she goes to the communal lounge/dining room.

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Review from Kennith W (Resident) assisted by family/friend published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think the home is excellent. I have spent a lot of time in my life in/out of the hospital but the treatment I have here has been excellent and staff look after me very well. Excellent care.

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Current Review Score: 9.6 (9.556)

Overview of Review Score

The Review Score of 9.6 (9.556) out of 10 for Bletchley House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 50 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 47 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.556 for Bletchley House is calculated as follows: ( (353 Excellents x 5) + (175 Goods x 4) + (35 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 565 Ratings = 4.556

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bletchley House is based on 47 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 47 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 May 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 13 Mar 2025

We would love to show you how we can help you or a loved one, so for more information or if you would like to arrange a visit, speak to our friendly team today.


Awards / Recognitions (10)

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Meet the Team (1)

Julie

Julie Ricci

Job Title: Acting Care Home Manager

Joined: 2021

Julie began her career in the care industry in 2010, first as a marketer, then as a deputy manager, and finally as a Registered Manager in 2015.  Julie is committed to providing the highest level of person-centred care to residents and their families, ensuring that Bletchley House feels like a home away from home.


She strives to achieve excellence, endorsing motivational leadership and positive change to enhance the lives of residents in our care by bringing them joy, happiness and fulfilment.