Castlemead Court Care Home

Wolverton Road, Newport Pagnell MK16 8HW
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9.8 100 Reviews
  • Castlemead Court Care Home, Newport Pagnell
Castlemead Court Care Centre is situated in the heart of historic Newport Pagnell which is a small and thriving market town only a 20-minute drive away from central Milton Keynes. The home has strong links with the local community and engages with local events such as the annual carnival.

Castlemead Court is a modern purpose built 79 bed care home set in its own grounds with private parking for visitors. The home provides the highest standards of care and accommodation for people with residential, dementia, nursing or palliative care needs.

All the bedrooms have en-suite facilities and all areas of the home are accessible to wheelchair users. There are lounge and dining areas with kitchenettes on each floor where meals are provided by the award winning chef and his team who can cater for all specialist diets. In addition, there are various quiet areas around the home and a Hairdressing Salon.

There is a full activities programme to suit all needs and abilities and regular Church Services are held for those who wish to attend.

The friendly management and staff team are very welcoming and supportive and provide the highest standard of individualised care in a home from home environment.

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Care Provided by Castlemead Court Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 79 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Grace Madenyika (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (79)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (79)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Castlemead Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,450
    • Self-Funded Residential Dementia Care from £1,450
    • Self-Funded Nursing Care from £1,600
    • Self-Funded Nursing Dementia Care from £1,600
    • RESPITE Self-Funded Residential Care from £1,450
    • RESPITE Self-Funded Residential Dementia Care from £1,450
    • RESPITE Self-Funded Nursing Care from £1,600
    • RESPITE Self-Funded Nursing Dementia Care from £1,600
  • (these prices are only a guideline, please contact Castlemead Court Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at all times.


  • Parking

  • Ample free parking in the grounds of the home


Castlemead Court Care Home Reviews (100)

Total of 100, showing 1-20
9.8

Castlemead Court Care Home has a Review Score of 9.8 (9.789) out of 10, based on 29 reviews in the last 2 years. Over all time Castlemead Court Care Home has 100 reviews.

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Review from Michelle J (Granddaughter of Resident) published on 16 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care of my nan. Lots of activities for both residents and their families. Special occasions are always celebrated.

Reply from Sasha Quinn, Business and Operations Support Manager at Castlemead Court Care Home

Thank you very much for the kind review. We are delighted that you have had a positive experience here at Castlemead. I will share your positive comments with the team.


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Review from Ann S (Daughter of Resident) published on 13 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been treated with real care and kindness by all the staff. She is full of praise for their kindness and support and I have delighted to see that the staff have been able to help her join in with activities. Staff were always ready to support me too, which is really appreciated in responding
to my requests. We feel she is safe and happy.

Reply from Sasha Quinn, Business and Operations Support Manager at Castlemead Court Care Home

Thank you very much for the lovely review for everyone at Castlemead. It's great to hear that your mum is enjoying her stay here, and that your experience of the home and the team members is positive. Thanks again.


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Review from B B (Husband of Resident) published on 13 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in Castlemead Care Home since June 2024. She is being very well looked after. Whilst she was in hospital, they were very concerned about her eating. Now she demolishes a meal. There are many varied activities to keep her body and mind active. She has dementia and walking difficulties.

Reply from Sasha Quinn, Business and Operations Support Manager at Castlemead Court Care Home

Thank you very much for the lovely review for everyone here at Castlemead. It's good to hear that your wife is enjoying her stay here, and that your experience of the home is positive. Thanks again.


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Review from Catherine D (Wife of Resident) published on 3 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been at Castlemead for 3 weeks, suffering from Alzheimers, staying in the Poppy section. The staff from the manager, carers, activity organisers and reception have been amazing, very kind and helpful. They have made a very sad time for our family easier to come to terms with.
The atmosphere
is homely and cheerful, the food is very good and we are made welcome when visiting. I would recommend the care home.

Reply from Sasha Quinn, Business and Operations Support Manager at Castlemead Court Care Home

Thank you for your lovely words and your kind feedback. All the team members are amazing and we are very happy that your experience here has been a positive one.


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Review from Sarah D (Friend of Resident) published on 22 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my good friend who went to Castlemead Court Care Home for around 7 weeks on their Poppy unit. The staff were amazing, always cheery and attentive, and I cannot thank them enough. They made me feel welcome each time I visited, the staff were always trying to encourage residents and visitors
to join in with the activities, from playing board games to dancing and singing. All I can do is thank you to everyone there for making the time my friend spent at Castlemead a lovely one and keep up the good work. It's a shame they couldn't stay as it is a beautiful place, and everyone I met were so friendly.

Reply from Celia Hardill, Regional Director (Milton Keynes) at Castlemead Court Care Home

Thank you very much for the lovely review for everyone at Castlemead. It's good to hear that you find the home in such a positive way. Thanks again.


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Review from Eileen G (Daughter of Resident) published on 16 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The activities team at Castlemead Court Care Home go above and beyond to create different and exciting activities. Always something happening from fun days, days out, flower arranging lunches. The activity staff are absolutely amazing, funny, friendly and very caring.

Reply from Celia Hardill, Regional Director (Milton Keynes) at Castlemead Court Care Home

Thank you for the lovely review at Castlemead. The activities team are amazing, we agree.


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Review from Lisa A (Granddaughter of Resident) published on 3 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan came in for 2 weeks' respite in June so I could go on holiday and also give my mum a little break.
The care my nan received from staff on the Daisy unit was excellent, and me and my mum really appreciated it. My nan loved being there, and we were in talks about her staying for longer as she
enjoyed it so much, but she sadly passed away before the end of her respite.
Both I and my mum want to say thank you to all the staff on the Daisy unit for making the 2 weeks special for my nan.

Reply from Sasha Quinn, Business and Operations Support Manager at Castlemead Court Care Home

Thank you for the kind review and for taking the time to review us, we are glad that you were happy with the care that was provided for your nan. Your kind words mean a lot to us and serve as a great motivation for our dedicated team members. If there is anything else we can do to support you and your family, please do not hesitate to reach out. We are here to provide the best care possible and appreciate your trust in us.


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Review from A B (Son of Resident) published on 7 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the way my Mum is cared for at Castlemead Court Care Home. The staff are very friendly and professional and keep me well informed of my Mum's well-being.
Castlemead has to be one of the best care homes in the Milton Keynes area, as my Mum has stayed in a few other care homes before
coming to Castlemead and I'm glad she is there.

Reply from Laura Nightingale, Sales and Marketing Business Partner at Castlemead Court Care Home

Thank you for taking the time to leave a review. We are pleased to hear your mum is happy at Castlemead Court Care Home.


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Review from C A (Daughter of Resident) published on 29 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Moving Dad into a care setting was very distressing for him and our family because he has always been so independent despite being totally blind. I had many concerns about how his complex needs would be met.
I have been encouraged by the staff and manager to raise any concerns I have and have felt
listened to. Over the six months he's been at Castlemead he has settled well and seems so much happier now.
I sense my Dad is treated as an individual, with dignity and respect.

Reply from Sasha Quinn, Business and Operations Support Manager at Castlemead Court Care Home

Thank you so much for the lovely review and great feedback. It's good to hear your Dad has settled and is now enjoying a positive experience here at Castlemead, I will make sure your kind words are fed back to all the teams involved.


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Review from M J (Wife of Resident) published on 4 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband came to Catlemead at the end of 2023. The care and attention he is given is second to none. I can't praise the staff highly enough. They are all very caring and supportive and that support has also been extended to me. The manager is trying to include him more in the activities by seeking
more ways to provide stimulation for him. I couldn't ask for more!

Reply from Sasha Quinn, Business and Operations Support Manager at Castlemead Court Care Home

Thank you very much for taking the time to send in a review. We take all feedback seriously and will pass the positive comments to the team, it's fantastic to hear that the high standards we offer are being met with the care and support your husband is receiving here. We are sorry to see that some of your experience was not quite up to your expectations, we continue to strive to move forward, and with the help of your feedback, we endeavour to improve any areas that you have highlighted. A member of the leadership team will be in contact shortly to discuss these with you. If you would prefer to contact us here at the home, Grace Madenyika (Home Manager) or Sasha Quinn Business and operation manager are always available (01908) 519187. Thank you.


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Review from Chelsea B (Friend of Resident) published on 4 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting my elderly friend at Castlemead for over 12 months and I can honestly say that I am happy and confident that my friend is being cared for in the best way possible. It's not easy leaving a loved one in a care home, but when this time comes due to them needing 24-hour care and supervision
then you need staff who are kind, caring, compassionate, and empathetic. I have found all of this at Castlemead and I am so very grateful to all of the lovely staff there who do a fantastic job.
I am extremely grateful for all of the hard work and dedication of the staff at Castlemead.

Reply from Grace Madenyika, Operations Manager at Castlemead Court Care Home

Thank you very much for the kind review. We are delighted that you have had a positive experience here at Castlemead. I will share your positive comments with the team.


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Review from S T (Friend of Resident) published on 25 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend was a resident in Castlemead Court for two years.
Throughout that time she was very well cared for. When friends visited, we were always warmly welcomed by both her and the wonderful staff. Modern facilities and a wide range of activities, along with friendly people, encouraged and enabled
residents to live and enjoy life as they chose. No care home is perfect. There were times when things were not as we would expect. However, we were always listened to and the hard-working, dedicated staff did their very best to help put things right. I will always remember the time, kindness and loving care given to my friend during the last two years of her life. Thank you.

Reply from Grace Madenyika, Operations Manager at Castlemead Court Care Home

Thank you for taking the time to share this review and feedback on the services we offer at Castlemead. We're pleased to hear your friend was well cared for and enjoyed the variety of activities and events we offer. We can see there are some areas of our care home that you think could be improved, and we would love to hear what they are so we can continue to meet the high standards we set for ourselves. If you would like to provide further feedback, please email info@excelcareholddings.com.


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Review from Denise F (Friend of Resident) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Over the past few years, I have visited a friend in Castlemead. I never announced myself before calling and I have never seen Daisy Unit anything other than clean, friendly, calm, homely. Of course, this is due to the manager and staff - all of whom are kind, professional, caring, unflappable and smiling.
Upon returning to the home on a hot day with my friend after a walk on the grounds, no greeting of 'How was the walk', the staff on reception zeroed in on my friend and straight away offered her the use of a hand fan, it brought a welcome relief, I had not noticed; and that staff told me she is usually in the office! I just hope to God that if I need to leave my home, it will be to go to somewhere like the home called Castlemead - if they'll have me!
Many of the staff were at the funeral and even there the manager offered the resident's son to not be a stranger and drop in at any time as healing takes a while and they would be pleased to see him.

Reply from Grace Madenyika, Operations Manager at Castlemead Court Care Home

Thank you for taking the time to review our home. We are pleased to hear about your positive experience at Castlemead Court. Our dedicated team members work tirelessly to create a warm and nurturing environment for those who live in our home and your feedback means a lot to us.


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Review from Nikki M (Daughter-in-law of Resident) published on 20 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everyone in the home is very friendly and will try and answer any questions we have. The car park could be better, people not parking very well within spaces (taking up two). Very clean, my mother-in-law looks well cared for.

Reply from Celia Hardill, Regional Director (Milton Keynes) at Castlemead Court Care Home

Thank you very much for the kind review. It is lovely to hear that you are happy with the home. We have our Facilities Team working on the car park at the end of February with some new lines so hopefully this will assist with the parking. Thank you once again for your feedback.


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Review from J G (Wife of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband lived at Castlemead for 2 years suffering from Parkinson's and dementia. I cannot fault the care that he had whilst he was living there. He was well fed with freshly cooked food and went from being bedbound to joining in all the activities and spending a lot of time outdoors in the summer.
When he became very ill and was admitted to the hospital and after 1 week came back to the home for end-of-life care. In his last 4 weeks, he picked up and started to join in things again and was treated with the utmost love and care. When he did die the care staff were nothing but amazing looking after me while grieving themselves. Thank you from the bottom of my heart.

Reply from Sasha Quinn, Business and Operations Support Manager at Castlemead Court Care Home

Thank you so much for the lovely review and great feedback. It's good to hear you and your husband had a positive experience here at Castlemead, I will make sure your kind words are fed back to all the teams involved.


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Review from S M (Son of Resident) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum was transferred from hospital directly to the home as she could no longer care for herself and the 4 home care visits she was getting at home were no longer mitigating the risk of her hurting herself (she lived alone and suffers from dementia).
I have found the care home to be a very high standard,
with very well-trained staff and high-standard care is given at all times, the care home is also very clean and well-organised and my mum comments she really enjoys the food and the daily activities.
I am a health and safety practitioner and my personal opinion is this home is very safe and is up to date with all health and safety laws.

Reply from Sasha Quinn, Business and Operations Support Manager at Castlemead Court Care Home

Thank you very much for taking the time to send in a review. We are delighted that you have had a positive experience here at Castlemead. I will feedback the kind words to the teams.


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Review from Bernadette A (Wife of Resident) published on 4 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to Castlemead staff for all the effort made with the decorations and Christmas lighting switch on event. Such effort for the residents is much appreciated. I could see many residents and families of residents enjoyed the event and the provision of food and drinks.

Reply from Sarah Lawton-Murray, Milton Keynes Business Support Partner at Castlemead Court Care Home

Thank you so much for your kind words! We're delighted to hear that you had a positive experience at our care home. Our dedicated team members work tirelessly to create a warm and nurturing environment for our residents and your feedback means a lot to us.


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Review from C D (Wife of Resident) published on 6 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with Castlemead Court. The home is always clean and lovely. My husband is treated with great care and dignity, nothing is too much trouble for the staff. The staff and management have also been a great support to myself and family members at this difficult time. I am so glad we have Castlemead
Court.

Reply from Sarah Lawton-Murray, Milton Keynes Business Support Partner at Castlemead Court Care Home

Thank you so much for your kind words! We're delighted to hear that you had a positive experience at our care home. Our dedicated staff members work tirelessly to create a warm and nurturing environment for our residents, and your feedback means a lot to us.


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Review from Jane R (Daughter of Resident) published on 3 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother was moved to Castlemead in July having been very unhappy in a previous home. I can't thank all the staff enough for the love, care and support they have given my Mother to help her settle in and take part in activities. Her severe dementia makes things difficult but she often tells me how
well she's looked after and how kind the staff are. The hard work and dedication by all the staff is exceptional, I am so glad and relieved to be able to know that my Mother is so well looked after. Thank you to everyone, but particularly to the care home managers who go above and beyond in their work, and helped my Mother and I go through a difficult transition from the previous home.

Reply from Sarah Lawton-Murray, Milton Keynes Business Support Partner at Castlemead Court Care Home

Thank you so much for your kind words! We're delighted to hear that you had a positive experience at our care home. We're committed to providing the highest quality of care, and we look forward to continuing to serve you and your loved ones.


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Review from N C (Son of Resident) published on 2 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents have recently moved to Castlemead Court. They have been made very welcome and much care has been taken to enable them to be together. The staff are friendly. The food is very good and there are ample activities. There are day trips locally, which were enjoyed. A very good start.

Reply from Sarah Lawton-Murray, Milton Keynes Business Support Partner at Castlemead Court Care Home

Thank you so much for your kind words! We're delighted to hear that you had a positive experience at our care home. Our dedicated team members work tirelessly to create a warm and nurturing environment for our residents, and your feedback means a lot to us.


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Current Review Score: 9.8 (9.789)

Overview of Review Score

The Review Score of 9.8 (9.789) out of 10 for Castlemead Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.789 for Castlemead Court Care Home is calculated as follows: ( (270 Excellents x 5) + (61 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 336 Ratings = 4.789

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Castlemead Court Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 79 registered maximum number of service users is 15.8, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (5)

Grace

Grace Madenyika

Job Title: Home Manager

Joined: 2020

Grace is a registered nurse, an adult branch, and has been qualified for 8 years. Grace has worked in various NHS departments, hospices, community research and private organisations in which she’s held different positions from staff nurse newly qualified, to clinical leadership and training. Grace is passionate about elderly care and end-of-life as well as ensuring her colleagues are supported and inspired to develop their skills in those areas of care they are also passionate about.


She progressed from Care Manager to Home Manager in December 2023.


Karen

Karen Wilkins

Job Title: Clinical Lead

Joined: 2017

Karen is a registered general nurse with over 30 years of experience. Karen has worked in a variety of settings including nursing homes, acute medicine, and HIV nursing as well as working in the prison service for 14 years.
Karen joined Excelcare in 2017 and worked as a staff nurse until taking the role of Clinical Lead in December 2023.


Karen has a passion for providing excellent care for those living at Castlemead and has a special interest in wound care.


Sasha

Sasha Quinn

Job Title: Business & Operations Support Manager

Joined: 2013

Sasha joined Excelcare in 2013 as part of the home domestic team and in 2019 she took on the role of Head of Housekeeping. Sasha prides herself on maintaining high standards throughout the home and thoroughly enjoys interacting with those who live at Castlemead. In December 2023, Sasha was promoted to Business & Operations Support Manager.


Gracie

Gracie Goddard

Job Title: Home Administrator

Joined: 2022

Gracie is a valued member of the team at Castlemead Court.


She joined Excelcare in 2022 as the home's receptionist.


Gracie has progressed to the home administrator role in April 2024 and works alongside all of the team to ensure the safe running of our home.


Niola

Niola Curtis

Job Title: Lifestyle Co-Ordinator

Nicola is our newest addition to the home in the lifestyle team


Nicola prides herself on being fun and creative and is keen to create a friendly and comfortable environment for all too.


Frequently Asked Questions about Castlemead Court Care Home

What types of Care is Castlemead Court Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Castlemead Court Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Castlemead Court Care Home have?

There are 79 Single Rooms.

What are the Facilities & Services at Castlemead Court Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Castlemead Court Care Home to the centre of Newport Pagnell?

0.2 mile(s) as the crow flies, distance by road may be significantly further.