Castlemead Court Care Home

Wolverton Road, Newport Pagnell MK16 8HW
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9.8 100 Reviews
  • Castlemead Court Care Home, Newport Pagnell
Castlemead Court Care Centre is situated in the heart of historic Newport Pagnell which is a small and thriving market town only a 20-minute drive away from central Milton Keynes. The home has strong links with the local community and engages with local events such as the annual carnival.

Castlemead Court is a modern purpose built 79 bed care home set in its own grounds with private parking for visitors. The home provides the highest standards of care and accommodation for people with residential, dementia, nursing or palliative care needs.

All the bedrooms have en-suite facilities and all areas of the home are accessible to wheelchair users. There are lounge and dining areas with kitchenettes on each floor where meals are provided by the award winning chef and his team who can cater for all specialist diets. In addition, there are various quiet areas around the home and a Hairdressing Salon.

There is a full activities programme to suit all needs and abilities and regular Church Services are held for those who wish to attend.

The friendly management and staff team are very welcoming and supportive and provide the highest standard of individualised care in a home from home environment.

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Care Provided by Castlemead Court Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 79 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Grace Madenyika (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (79)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (79)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Castlemead Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,450
    • Self-Funded Residential Dementia Care from £1,450
    • Self-Funded Nursing Care from £1,600
    • Self-Funded Nursing Dementia Care from £1,600
    • RESPITE Self-Funded Residential Care from £1,450
    • RESPITE Self-Funded Residential Dementia Care from £1,450
    • RESPITE Self-Funded Nursing Care from £1,600
    • RESPITE Self-Funded Nursing Dementia Care from £1,600
  • (these prices are only a guideline, please contact Castlemead Court Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at all times.


  • Parking

  • Ample free parking in the grounds of the home


Castlemead Court Care Home Reviews (100)

Total of 100, showing 21-40
9.8

Castlemead Court Care Home has a Review Score of 9.8 (9.789) out of 10, based on 29 reviews in the last 2 years. Over all time Castlemead Court Care Home has 100 reviews.

Overall Experience

  • 76
  • 23
  • 1
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Date Published

100
5
11
29
71

Review from Darren K (Son-in-law of Resident) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A friendly welcome at reception and the same as you enter the unit. The place is very clean, very well presented and smells fresh. Mum has settled in very well and has the same caring staff looking after her. The quality and selection of food is good. The nurse in charge provides us with regular updates
and is always on hand to answer any questions. A great home with great staff. Well done. Mum is well card for.

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Review from Alix G (Granddaughter of Resident) published on 8 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother has been a great worry to the family and after coming out of hospital she was sent to Castlemead. It is one of the nicest care homes I have visited and the change it has made to us as a family is immense. She is so well looked after as she needs nursing care, all the staff treat her so
nicely, even though she can be grumpy! Nothing is too much trouble, especially her food, I think I will book a room each for my parents!

Reply from Laura Nightingale, Sales and Marketing Business Partner at Castlemead Court Care Home

Thank you for your lovely review of Castlemead Court, we are pleased you are so happy with all aspects of the home and will pass on your comments to the team.


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Review from Wendy M (Daughter of Resident) published on 25 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was sent to Castlemead as she required full nursing care after a month in hospital, she was in a terrible state when she arrived at the end of May and aged 95, was put on end-of-life care.
Since then the amazing staff have looked after her so well, reversing this decision, encouraging her
to eat, no hardship as the food is lovely, she actually put on weight. She has finally been encouraged to come into the day room and meet other residents, even joining in an activity.
She has dementia too, so I told her she is on holiday as it’s like a hotel and nothing is too much trouble, it’s a joy to visit her now. Such a relief to have her permanently in a secure home where her nursing needs take priority.
The staff are superb, everyone remembers your name, it’s become a home-from-home very quickly.
I can’t thank them enough.

Reply from Jayne Masterson, Manager at Castlemead Court Care Home

Thank you so much for your positive feedback and I will ensure I share this with the team. It has been a joy to see the improvements that Mum has made, and we hope that we can continue to see improvements in her well-being!


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Review from Melanie P (Daughter of Resident) published on 21 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum spent the last two years living on the daisy unit, the staff, home, food, room, homely care home.
My mum was treated with respect, care and dignity throughout her time spent at Castlemead - one of the best care homes I have been to.
Sadly, my mum passed away on 28.6.23 - the end-of-life care,
support and love were given, and I appreciate you all. The staff have excelled themselves.

Reply from Celia Hardill, Regional Director (Milton Keynes) at Castlemead Court Care Home

Thank you for your kind review of Castlemead. We were sorry to hear that your Mum sadly passed away. It was very reassuring for us to hear that the team there had given the best possible care. Best wishes to you all. Kind regards


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Review from Pauline H (Daughter of Resident) published on 14 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum spent twelve nights in respite care at Castlemead Court Care Home.
Everyone was very kind and helpful, she was not feeling too good and had to go out to the hospital each day so didn’t get to join in with any activities but she was very well cared for and the food was also excellent.

Reply from Jayne Masterson, Manager at Castlemead Court Care Home

Thank you for taking the time to complete a review for us. We were sorry that Mum was not feeling too well during her stay and was not able to engage with activities. I will pass your feedback to our team and please pass our kind regards on to Mum.


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Review from Julie G (Daughter of Resident) published on 15 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came to Castlemead Court Care Home in the early part of 2023 and the staff have been so caring which made the transition between care homes so smooth.
Mum has settled in very well, her room is decorated well, spacious and airy.
As her daughter, I am kept updated on her care on a regular basis
and any concerns are dealt with really quickly and in a professional manner.

Reply from Celia Hardill, Regional Director (Milton Keynes) at Castlemead Court Care Home

Thank you for such a lovely review of Castlemead Court and we are so pleased to hear that Mum is so happy in the home.


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Review from Glenn S (Son of Resident) published on 14 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dedicated and caring staff.
Mum was always clean and well-presented.
I was always treated like a VIP on every visit and found Mum clean, well cared for and well attended to.
A great team of dedicated people. But a big thank you especially to one lady. She is the epitome of caring and thoughtful.
A true star and a credit to Castlemead Court Care Home.

Reply from Celia Hardill, Regional Director (Milton Keynes) at Castlemead Court Care Home

Thank you for your review for Castlemead, it is heart warming to hear that you are both happy with the care at Castlemead Court.


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Review from Stephanie G (Wife of Resident) published on 5 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has Parkinson’s with dementia which all went seriously downhill after a bout in hospital but Castlemead Court Care Home’s amazing staff have persevered to help him settle and to manage his, at first, varying symptoms but which have now been professionally stabilised by the wonderfully competent,
kind and caring staff. So grateful he has been able to stay at this outstanding home - the staff truly make the home homely and special.

Reply from Jayne Masterson, Manager at Castlemead Court Care Home

Thank you so much for sharing your review. We will ensure we pass your positive comments on to the team.


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Review from P A (Son of Resident) published on 21 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff at Castlemead Court Care Home create a friendly and caring atmosphere. The staff on the dementia unit "Poppy" are exemplary; nothing is ever too much for them. They treat my father and his family with care, dignity and respect. It really means a lot to us, knowing that my father is
in good hands. It is genuinely like my dad has a second family. There are plenty of activities and the staff are skilled at judging which level of engagement is best for my father. The care home manager is very approachable and friendly. She is always willing to listen to concerns or opinions from residents' families. The regular family meetings with management and staff are very useful.

Reply from Jayne Masterson, Manager at Castlemead Court Care Home

Thank you so much for your review. We really appreciate your feedback which we will share with the team.


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Review from Karen C (Daughter of Resident) published on 23 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum settled in after a few weeks and has made Castlemead Court Care Home her home. We have gone through some difficult times as a family but all of Daisy Unit has been so supportive. She is well-fed, nurtured and made as comfy as possible, even though she is a wheelchair user. I can not name individuals
but all of Daisy staff are brilliant plus I need to mention the lovely member of staff on reception who always helps me take Mum down the ramp. Thank you everyone from all of our family.

Reply from Jayne Masterson, Manager at Castlemead Court Care Home

Thank you for taking the time to share your experience as both a family and from your mum's perspective. We really appreciate your feedback and I will ensure this is shared with the team on Daisy and our lovely receptionist.


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Review from Valerie A (Wife of Resident) published on 8 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been at Castlemead for 16 months. He is in Poppy where he is treated with dignity and respect. The carers and nurses do a wonderful job. I visit every day and he is always clean and well-fed, nothing is too much trouble for the carers, it is like one big family. 5 stars.

Reply from Jayne Masterson, Manager at Castlemead Court Care Home

Thank you so much for sharing your feedback. I will ensure this is shared with the team members and we are pleased to have your husband in our family.


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Review from M C (Son of Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum arrived in Castlemead in January, she feels at home, and the care and attention of the staff are excellent. For the first time in years, I feel relaxed and relieved she is in safe hands. Thanks to all the staff.

Reply from Celia Hardill, Regional Director (Milton Keynes) at Castlemead Court Care Home

Thank you for taking the time to write a review for Castlemead and for your kind words, it is heartwarming to hear that she is happy with us. Kind regards.


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Review from C P (Daughter of Resident) published on 5 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Castlemead is an excellent home. My mum is cared for in all aspects of her daily routine. The activities are first class. I have been fortunate to join in on Jubilee day and the summer fete which was organised so well.
All the staff do an amazing job in my opinion.

Reply from Celia Hardill, Regional Director (Milton Keynes) at Castlemead Court Care Home

Thank you for your kind words for the team at Castlemead and it is good to hear your mum is very happy there. Kind regards.


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Review from Catherine S (Friend of Resident) published on 17 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding care services, great staff and excellent facilities!
My friend is well looked after and I always enjoy the visits, she always looks clean and presentable and is happy with the care she receives.

Reply from Celia Hardill, Regional Director (Milton Keynes) at Castlemead Court Care Home

Thank you for your review and an excellent review of Castlemead. Kind regards.


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Review from C K (Sister of Resident) published on 17 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is clean and caring. Can’t thank them enough for all they do for my sister. Always very welcoming when I arrive, leave and during my visits. I could not ask for a better care home to look after my sister than Castlemead.

Reply from Celia Hardill, Regional Director (Milton Keynes) at Castlemead Court Care Home

Thank you for your review, it is wonderful to hear your kind words for the home. Kind regards, Celia Hardill.


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Review from Lynn M (Friend of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful and welcoming home. Staff are lovely and I am always greeted politely.
My friend has been there for several months, she didn't initially settle but staff have gone the extra mile to make sure she is comfortable and feels at home. From what I have seen of the activities they have lots going
on and I have heard all good things about the food.

Reply from Celia Hardill, Regional Director (Milton Keynes) at Castlemead Court Care Home

Thank you for taking the time to write a lovely review. We are pleased to hear that your friend is happy in the home. Kind regards.


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Review from T G (Granddaughter of Resident) published on 17 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff seem friendly and attentive during my visits. The shared space and bedrooms appear clean and well maintained. Events and entertainment take place for residents able and willing to participate.

Reply from Tracy Shepherd, Home Manager at Castlemead Court Care Home

Lovely comments, thank you for feeding back to us. It is always nice to read and share with our teams.


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Review from Dot G (Daughter-in-law of Resident) published on 17 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Castlemead Court Care Home look after my mother-in-law very well. They make sure she is clean and tidy and do as much as they can without causing her discomfort. They make family visits a nice experience when it can sometimes be a very emotional time.

Reply from Tracy Shepherd, Home Manager at Castlemead Court Care Home

Extremely pleased that your visits to us have been a positive experience. We do our best to support family members where we can. Thank you so much for taking the time to review our home.


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Review from Hilary B (Friend of Resident) published on 17 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Received a warm and friendly welcome, was taken to see resident. The place was very clean and organized, my friend was also clean and well looked after, staff are available at all times. I have also been there at meal times which always looks appetising, staff help residents who have difficulty. It's
very satisfying to know and see your loved ones are cared for and supported by all the staff.

Reply from Tracy Shepherd, Home Manager at Castlemead Court Care Home

Thank you for your very positive feedback, we appreciate your continued support.


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Review from J G (Son of Resident) published on 17 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service and team with a great attitude towards the dignity and care of the residents by all staff members.
Always willing to help and keep informed relatives and friends of all persons in their care.

Reply from Tracy Shepherd, Home Manager at Castlemead Court Care Home

Thank you for such a positive review. The team members here will be very grateful to hear your feedback.


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Current Review Score: 9.8 (9.789)

Overview of Review Score

The Review Score of 9.8 (9.789) out of 10 for Castlemead Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.789 for Castlemead Court Care Home is calculated as follows: ( (270 Excellents x 5) + (61 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 336 Ratings = 4.789

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Castlemead Court Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 79 registered maximum number of service users is 15.8, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (5)

Grace

Grace Madenyika

Job Title: Home Manager

Joined: 2020

Grace is a registered nurse, an adult branch, and has been qualified for 8 years. Grace has worked in various NHS departments, hospices, community research and private organisations in which she’s held different positions from staff nurse newly qualified, to clinical leadership and training. Grace is passionate about elderly care and end-of-life as well as ensuring her colleagues are supported and inspired to develop their skills in those areas of care they are also passionate about.


She progressed from Care Manager to Home Manager in December 2023.


Karen

Karen Wilkins

Job Title: Clinical Lead

Joined: 2017

Karen is a registered general nurse with over 30 years of experience. Karen has worked in a variety of settings including nursing homes, acute medicine, and HIV nursing as well as working in the prison service for 14 years.
Karen joined Excelcare in 2017 and worked as a staff nurse until taking the role of Clinical Lead in December 2023.


Karen has a passion for providing excellent care for those living at Castlemead and has a special interest in wound care.


Sasha

Sasha Quinn

Job Title: Business & Operations Support Manager

Joined: 2013

Sasha joined Excelcare in 2013 as part of the home domestic team and in 2019 she took on the role of Head of Housekeeping. Sasha prides herself on maintaining high standards throughout the home and thoroughly enjoys interacting with those who live at Castlemead. In December 2023, Sasha was promoted to Business & Operations Support Manager.


Gracie

Gracie Goddard

Job Title: Home Administrator

Joined: 2022

Gracie is a valued member of the team at Castlemead Court.


She joined Excelcare in 2022 as the home's receptionist.


Gracie has progressed to the home administrator role in April 2024 and works alongside all of the team to ensure the safe running of our home.


Niola

Niola Curtis

Job Title: Lifestyle Co-Ordinator

Nicola is our newest addition to the home in the lifestyle team


Nicola prides herself on being fun and creative and is keen to create a friendly and comfortable environment for all too.