Review from Mark W (Son-in-law of Resident) published on 16 June 2022
Submitted via Website • Report

Overall Experience

Wonderful and clean, friendly and wonderful atmosphere, staff are very helpful and plenty of things going on for all. Jubilee party was amazing for all residents. Grounds are always kept lovely. Look forward to the next event.

Reply from Tracy Shepherd, Home Manager at Castlemead Court Care Home

Thank you for coming along to our Jubilee party, we truly had the best day. It was also great to have the town mayor come along and join us. Look forward to our next event in July. We do appreciate your feedback

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Review from Laura F (Granddaughter of Resident) published on 7 June 2022
Submitted via Website • Report

Overall Experience

At first I was wary about grandma going into a home, you hear some scary stuff on the news. But now am so happy grandma has gone to Castlemead Court Care Home its not what I expected care homes to be like at all. Grandma looks so happy when I come to see her, she has made friends and has her little

group of ladies who she sits with and she just looks happy and healthy. Me and mum looked after her at home for a long time and wanted to keep looking after her but we couldn't cope anymore. The staff really seem to get that we know her best and they show how much they really care, she has become the popular lady with the staff too and it's so lovely to see her settled in and enjoying the activities and bits they put on for them there. Every time I pop in grandmas up to something with the ladies who do the events and crafts. Thank you Castlemead Court and the staff on daisy who help grandma.

Reply from Tracy Shepherd, Home Manager at Castlemead Court Care Home

It is always wonderful to see such positive feedback about the home. We are truly pleased that things have been going so well for your Grandma here and that she has become an active member of our community. Look forward to seeing you over the Jubilee weekend. Thank you for taking the time to review us.

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Review from Alison W (Daughter of Resident) published on 30 May 2022
Submitted via Postal Card • Report

Overall Experience

Really pleased with all staff.
Very clean.
Very helpful.

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Review from L S (Daughter of Resident) published on 16 May 2022
Submitted via Postal Card • Report

Overall Experience

My opinion is that my mum is looked after to the best of staff's ability.
I would recommend Castlemead Court Care Home as a family-orientated home.

Reply from Tracy Shepherd, Home Manager at Castlemead Court Care Home

We are so thankful to you for taking the time to review our home. Your feedback is appreciated. The people who live here and our team members also feel it is important to have a family environment to live and work in and it's wonderful that you think this also.

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Review from B O (Cousin of Resident) published on 16 May 2022
Submitted via Postal Card • Report

Overall Experience

My relative has been at Castlemead Court Care Home for just over a year, in that time she has always appeared well dressed, happy and comfortable. I am no longer asked for her to be taken home so I now know she is settled and thinks of Castlemead as her home. The staff have been 100% behind this transition

I believe. God bless you all, you do a wonderful job.

Reply from Tracy Shepherd, Home Manager at Castlemead Court Care Home

We are delighted to have received such a wonderful review. The team members do work really hard to support both the people who live here and their families. Many thanks for taking the time to submit your comments.

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Review from Michael W (Husband of Resident) published on 16 May 2022
Submitted via Postal Card • Report

Overall Experience

My wife has lived here for two months on the dementia unit. She is much more settled now and we can have good times together again.

Reply from Tracy Shepherd, Home Manager at Castlemead Court Care Home

We are so happy to know that your experience here at Castlemead has been a positive one for yourself and also your wife. We look forward to supporting you both in the future. Thank you for your feedback.

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Review from Jenifer W (Wife of Resident) published on 16 May 2022
Submitted via Postal Card • Report

Overall Experience

Fantastic home!

Reply from Tracy Shepherd, Home Manager at Castlemead Court Care Home

Many thanks for your wonderful review, we really do appreciate your feedback.

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Review from Gemma H (Granddaughter of Resident) published on 1 December 2021
Submitted via Website • Report

Overall Experience

My nan has always enjoyed her meals there and compliments the chef on the variety of meals provided. They even provide her with a meal of her choice every month on her special day. It was a surprise last week when I saw my nan outside the local pub enjoying a cup of coffee and a slice of cake. This

really made my day. Well done to the staff who made this possible after a terrible last year.

Reply from Tracy Shepherd, Home Manager at Castlemead Court Care Home

Thank you so much for this review, it really made us smile that you were able to see your Beautiful Nan out and about the Town. It's great that we are now able to do this once again and engage with our community.
Once again, many thanks.

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Review from J G (Relative of Resident) published on 1 December 2021
Submitted via Website • Report

Overall Experience

My auntie came to Castlemead Court Care Home for respite care. At the time been there, she was very happy, enjoying activities, taking parts of different venues there. Quality of care she received there was awesome, staff very kind and polite.
Castlemead is a very friendly home.
Our family and myself

were very happy with care of our loved one auntie.

Reply from Tracy Shepherd, Home Manager at Castlemead Court Care Home

We are really pleased to hear that your Aunty had a great stay with us. We have various activities going on throughout the home. It's always wonderful to have feedback. We do hope that your Aunt is able to come and stay with us again. Thank you for taking the time to review us.

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Review from Mel G (Niece of Resident) published on 15 October 2021
Submitted via Postal Card • Report

Overall Experience

The staff at this care home have been excellent, from the receptionist to the manager. My aunt is very happy here and enjoys the activities best of all. The home is very clean and tidy. My aunt always looks well kept every time I visit. The care is exceptional, leaving my aunt in a care home was the

hardest thing I have done but she is very happy and it's nice to hear her call Castlemead Court Care Home her home.

Reply from Tracy Shepherd, Home Manager at Castlemead Court Care Home

Thank you so much for your comments, The staff and residents always like to hear what has been written about the home. We appreciate your support as always.

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Review from B M (Great-granddaughter of Resident) published on 15 October 2021
Submitted via Website • Report

Overall Experience

My great-grandma lives at Castlemead Court Care Home, she loves living there and I love my FaceTime calls with her as I love hearing all about the fantastic activities she has been doing. Sometimes the staff join the FaceTime call and we all have a sing-song - it’s fantastic and really shows how wonderful

everyone at the home is.

Reply from Tracy Shepherd, Home Manager at Castlemead Court Care Home

We are so proud of the home and to hear your wonderful comments makes it all worth while. Thank you for taking the time to review us.

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Review from S S (Resident) published on 8 October 2021
Submitted via Postal Card • Report

Overall Experience

I have been treated with kindness and consideration. Also by cheerfulness. This I appreciate. I also like a little joke and have had many which also makes a difference. The staff work hard and have much to do. All this takes a lot of tolerance which they have. My room faces the garden which is a solace.

I walk the perimeter of the building daily. My dog was allowed to meet me. Lots of visitors.

Reply from Tracy Shepherd, Home Manager at Castlemead Court Care Home

Such lovely comments thank you, it is always great to have reviews from those people who reside at the home. Many thanks for taking the time, we really do appreciate it.

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Review from Stephen D (Son of Resident) published on 23 September 2021
Submitted via Website • Report

Overall Experience

I was recommended this home by a very close friend of mine and it has far exceeded my expectations. The level of care and attention is fantastic. The building is kept clean and well maintained and the environment is nicely designed. I am very grateful for everything the staff have done for us and would

gladly recommend this home to anyone!

Reply from Tracy Shepherd, Home Manager at Castlemead Court Care Home

we are always really pleases to hear such positive feedback. Thank you so much for your wonderful review

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Review from C B (Brother of Resident) published on 8 September 2021
Submitted via Postal Card • Report

Overall Experience

From what I have observed, the home is fresh and well maintained. I was recommended this home by a friend, it has lived up to my expectations. The management took the time to settle myself and my sister into the routines and for that I thank them. The staff are very approachable and feel like friends

already. My sister is extremely happy and feels like she is at home, that suits me.

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Review from Louise W (Daughter of Resident) published on 26 August 2021
Submitted via Postal Card • Report

Overall Experience

Mum is recovering from a very short illness and I can not thank the staff enough. They have communicated daily with me her progress and ensured Mum is comfortable. I am unable to see Mum daily and so it is heart-warming when they send little pictures or cards from Mum. I have said thank you a thousand

times but this will never be enough for giving me peace of mind.

Reply from Celia Hardill, Regional Director (Milton Keynes) at Castlemead Court Care Home

Thank you for your kind review for Castlemead. It is good to hear that your mum has been looked after so well. Kind regards Celia.

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Review from A J (Daughter-in-law of Resident) published on 26 August 2021
Submitted via Postal Card • Report

Overall Experience

My mother-in-law, 96, is a very independent lady. She is very hard to accept any assistance from anyone.
Carers in Castlemead Court Care Home are awesome! They found a way to communicate and help my mother-in-law. She is enjoying life in Castlemead, she's loved by staff and we are very happy with all

care in Castelmead.

Reply from Celia Hardill, Regional Director (Milton Keynes) at Castlemead Court Care Home

Thank you for the review of Castlemead, we are very pleased to hear your mother-in-law is happy and loved in the home. Kind regards.

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Review from Susan H (Sister-in-law of Resident) published on 18 August 2021
Submitted via Postal Card • Report

Overall Experience

I have been coming to the home now for seven months. It has been so very difficult for everybody, yet when I arrive, I am always greeted by a warm, friendly face. The staff cannot do enough for me or my relative. The management team are approachable and have listened and acted upon any concerns I may

have had. Covid has a lot to answer for! But, here at the home, they go above and beyond.

Reply from Tracy Shepherd, Home Manager at Castlemead Court Care Home

We are very grateful here at Castlemead Court for the lovely comments. Thank you for taking the time to review our service, and we do hope we continue to support you and your family. Kindest Regards.

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Review from Christine S (Wife of Resident) published on 5 August 2021
Submitted via Website • Report

Overall Experience

My husband was only at Castlemead Court for a few months before he passed away, and as a family, we can’t thank the staff enough for the care he received.
He was always spotless and smelt nice with his aftershave. It was obvious how much he liked the staff. Although he had difficulty with his speech,

we could see how happy he was.
Nothing was too much trouble for the staff; they work very hard but always had the time to answer any questions.

Reply from Tracy Shepherd, Home Manager at Castlemead Court Care Home

Thank you so much for taking the time out to write such a positive review for Castlemead Court. We do appreciate the wonderful comments you have made. Many thanks.

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Review from Julie D (Daughter of Resident) published on 20 July 2021
Submitted via Postal Card • Report

Overall Experience

I would like to thank everyone dearly at the home that was there for my mum. I will never forget the people that were there for me at the end. I had so much support, just can't thank you all enough. Love you all. My mum would have loved you all too.

Reply from Tracy Shepherd, Home Manager at Castlemead Court Care Home

Thank you so much Julie for your kind words. We were only too glad to have been a support to you in what was a very difficult time. Please do keep in touch.

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Review from Sylvia F (Wife of Resident) published on 13 July 2021
Submitted via Postal Card • Report

Overall Experience

I was so exhausted and could on just cope.
The manageress is very competent, always smiling and helpful.
Four months on and still trying to improve my own health. As we all know Covid has proved very difficult for visiting loved ones but hopefully, this will change shortly.
I am eternally grateful

for all the help afforded me.

Reply from Celia Hardill, Regional Director (Milton Keynes) at Castlemead Court Care Home

Thank you for your kind words for Castlemead. It has been a very difficult year for most and I am so pleased the home was able to assist. Take care and thanks again. Celia Hardill

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Castlemead Court Care Home

Care Provided by Castlemead Court Care Home

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Funding & Fees Guide for Castlemead Court Care Home

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