Castlemead Court Care Home

Wolverton Road, Newport Pagnell MK16 8HW
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9.8 100 Reviews
  • Castlemead Court Care Home, Newport Pagnell
Castlemead Court Care Centre is situated in the heart of historic Newport Pagnell which is a small and thriving market town only a 20-minute drive away from central Milton Keynes. The home has strong links with the local community and engages with local events such as the annual carnival.

Castlemead Court is a modern purpose built 79 bed care home set in its own grounds with private parking for visitors. The home provides the highest standards of care and accommodation for people with residential, dementia, nursing or palliative care needs.

All the bedrooms have en-suite facilities and all areas of the home are accessible to wheelchair users. There are lounge and dining areas with kitchenettes on each floor where meals are provided by the award winning chef and his team who can cater for all specialist diets. In addition, there are various quiet areas around the home and a Hairdressing Salon.

There is a full activities programme to suit all needs and abilities and regular Church Services are held for those who wish to attend.

The friendly management and staff team are very welcoming and supportive and provide the highest standard of individualised care in a home from home environment.

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Care Provided by Castlemead Court Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 79 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Grace Madenyika (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (79)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (79)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Castlemead Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,450
    • Self-Funded Residential Dementia Care from £1,450
    • Self-Funded Nursing Care from £1,600
    • Self-Funded Nursing Dementia Care from £1,600
    • RESPITE Self-Funded Residential Care from £1,450
    • RESPITE Self-Funded Residential Dementia Care from £1,450
    • RESPITE Self-Funded Nursing Care from £1,600
    • RESPITE Self-Funded Nursing Dementia Care from £1,600
  • (these prices are only a guideline, please contact Castlemead Court Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at all times.


  • Parking

  • Ample free parking in the grounds of the home


Castlemead Court Care Home Reviews (100)

Total of 100, showing 61-80
9.8

Castlemead Court Care Home has a Review Score of 9.8 (9.789) out of 10, based on 29 reviews in the last 2 years. Over all time Castlemead Court Care Home has 100 reviews.

Overall Experience

  • 76
  • 23
  • 1
  • 0
  • 0

Date Published

100
5
11
29
71

Review from F H (Wife of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Castlemead Court for 6 months, the support we have received as a family from the manager to all care staff has been outstanding. The manager and team leader have gone above and beyond. The care my husband receives is exceptional, the staff ensure as a family we are always updated
in relation to any health issues or any concerns regarding my husband. Excellent care home.

Reply from Celia Hardill, Regional Director (Milton Keynes) at Castlemead Court Care Home

Thank you for taking the time to put on the excellent review for Castlemead Court and we are very pleased to hear that your husband receives such exceptional care.


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Review from David M (Husband of Resident) published on 22 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was only able to visit my wife in the few days before lockdown in March 2020. She seemed very happy after being transferred. My assessment, therefore, is based on minimal information and experience about the home. Generally, she is well cared for and seems happy. I would like more communication by
phone or text messages on a regular basis.

Reply from Tracy Shepherd, Home Manager at Castlemead Court Care Home

Many thanks for taking the time to review our service, Whilst we do strive to communicate on a frequent basis with all families we understand that this could be improved on. We will certainly look at how we currently do this to try to achieve a better service for all.


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Review from Kirsty N (Daughter of Resident) published on 10 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to live at Castlemead Court during the first lockdown. It was very hard to accept as I have cared for her for so many years but I know that this what she needed. She won't admit it but she loves it here and I know she is very grateful for the care she receives and so am I. Obviously,
it would be lovely to see her all the time and it all to go back to normal but this is how it is right now and I can not thank the staff enough for all they do for my mum. I am utterly grateful. Thank you.

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Review from Steve H (Power of Attorney of Resident) published on 29 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Castlemead Court appears to be well-run and staff seem interested in and engaged with residents. In my experience as a visitor, the centre is well-run, is well presented and kept clean and tidy. Most importantly, the residents appear to be very well looked after, they are safe and well-fed and as far
as it is possible to tell from visits, it seems like a happy place.

Reply from Tracy Shepherd, Home Manager at Castlemead Court Care Home

We appreciate your comments and hope that we get to see you again very soon.


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Review from Carol C (Niece of Resident) published on 29 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident for 2.5 years. The home is friendly and welcoming and up to March 2020 I was able to visit her as many times as I wished. I could take her for a walk or stay in one the the lounges. During this awful pandemic the home have tried their utmost to ensure visits continue, providing
a safe meeting pod, constructed at short notice. Staff always contact me with any updates in regards to her wellbeing and permissions needed for Covid testing etc. They send pictures regularly and you are able to FaceTime.
My aunt always looks well dressed and I feel confident she is in a safe, caring environment.
The staff have worked hard to keep her happy and healthy in these difficult and challenging times. They are always open and approachable for any concerns or questions I have. I would recommend Castlemead Court Care Home.

Reply from Tracy Shepherd, Home Manager at Castlemead Court Care Home

Many thanks for your feedback, we appreciate you taking the time to make comments on the service that we provide. These last 12 months have been difficult for all involved with Castlemead Court and we are delighted that you have had a positive experience.


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Review from Julie M (Daughter of Resident) published on 13 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum wasn’t in Castlemead Court Daisy unit long but they looked after her so well and kept me updated by email and I rang often. Even being in Australia, all the staff I spoke to were brilliant and very catering. My mum passed away recently and they were kind and the staff were very thoughtful of
how I was feeling. Thank you Castlemead Court and staff.

Reply from Tracy Shepherd, Home Manager at Castlemead Court Care Home

Thank you so much for your very kind comments. It is heartwarming to receive such a positive review. Thank you.


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Review from J G (Husband of Resident) published on 17 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful in all ways.

Reply from Tracy Shepherd, Home Manager at Castlemead Court Care Home

Thank you so much for your wonderful comments and ratings. We appreciate you taking the time to feedback to us.


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Review from Louise H (Daughter of Resident) published on 1 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Castlemead Court staff are exceptional. My dad was in the Holly nursing unit from 2018 and had disabilities following a stroke and was cared for by a wonderful team of carers and nurses. The Castlemead team are like a family working together and you become part of that family. Before Castlemead, my
dad had experienced two other nursing homes one in London and another big named one in Milton Keynes and none compare with Castlemead. I visited my dad daily and we have never had any issues or complaints. The management team are just as caring and approachable and they are all a wonderful hardworking team.

Reply from Tracy Shepherd, Home Manager at Castlemead Court Care Home

Thank you so much for your wonderful feedback about the home. We are extremely lucky that we have such kind and caring families.


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Review from Jennie P (Son of Resident) published on 5 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad is in palliative care with brain and lung/colon cancer.
He has been admitted here for his last days and has a one to one carer, who has been incredibly kind and caring.
We are very grateful to the wonderful staff who are taking care of him.

Reply from Tracy Shepherd, Home Manager at Castlemead Court Care Home

Thank you for taking the time to review our care home. We are so very grateful to receive such positive feedback.
We are sorry it has been such a difficult time due to the Covid-19 outbreak and we hope to resume normal activity soon.


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Review from J S (Wife of Resident) published on 12 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

There is not enough permanent staff as many of the residents need one to one. Sometimes on reception area, there are only visitors. It took three days for me to get someone to get a doctor to my husband who spent a week in hospital with a chest infection. The nurse on duty those days, he was not her
patient. It took the next change of staff for a doctor to be called. There are a lot of dedicated staff on the floor but could do with more. I take my hat off to the staff.

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Review from T W (Daughter of Resident) published on 11 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister and I visit my Mum 4 days a week so my experiences are based on these snapshot visits. We are not around at mealtimes so my marks for food and drink is based on comments from the residents (cold, rough and repetitive) so it is only hearsay. We feel that your strength is in the staff you employ.
Most of them are very kind, caring and cheerful. I hope you find these comments useful.

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Review from L L (Daughter of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff showed care, compassion, dignity and kindness towards my mum in the years that mum spent at Castlemead Court. Her final days were spent surrounded by staff who showed love and kindness not only towards Mum but towards us all as a family. I will always be grateful. Thank you.

Reply from Tracy Shepherd, Home Manager at Castlemead Court Care Home

We really appreciate your feedback and your kind words.
Thank you so much for taking the time to review Castlemead Court.


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Review from Steve H (Son of Resident) published on 21 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Castlemead is a welcoming, friendly home. It also has a high level of care. My mum had a hard time coming to terms with her situation, but the staff and medical staff have helped her enormously. As a bonus, it is always easy to park when I visit, in fact, the whole outside of the grounds is very good.

Reply from Tracy Shepherd, Home Manager at Castlemead Court Care Home

We are extremely grateful that you have taken the time to comment on our care home. We always welcome feedback.


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Review from Catherine B (Sister of Resident) published on 21 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The majority of carers are kind, hardworking individuals. There are two who leave something to be desired, as is the case in most organisations. Any worries I have had have been dealt with promptly by management I feel my husband is well cared for at Castlemead.

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Review from Jeffrey L (Son of Resident) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the home. Very clean and tidy. Staff look after him well.

Reply from Tracy Shepherd, Home Manager at Castlemead Court Care Home

Thank you for your kind comments. We do appreciate your feedback.


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Review from K A (Friend of Resident) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Castlemead Care Home is a very homely environment. I believe this is due to the caring staff, from the receptionist to all the carers on Poppy ward.

Reply from Tracy Shepherd, Home Manager at Castlemead Court Care Home

It's so good to hear that's you are happy with the service that we provide. Thank you for your comments.


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Review from Janet D (Wife of Resident) published on 7 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm happy with the care that my husband receives and he is also happy. Staff are always helpful and very caring.

Reply from Tracy Shepherd, Home Manager at Castlemead Court Care Home

Thank you for taking the time to review our Home. We always appreciate feedback.


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Review from Brenda B (Regular Volunteer) published on 7 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was in Castlemead for 7.5 years and I was overwhelmed with absolutely everything. Since he passed away 2.5 years ago I have been very lucky to be a volunteer at Castlemead and I am so very sure that there cannot be a care home anywhere that can top Castlemead. Everyone is so kind and caring
and the residents are all so very lucky. A big thank you to Castlemead and lucky Excelcare.

Reply from Tracy Shepherd, Home Manager at Castlemead Court Care Home

We are extremely lucky to have you here with us now as a volunteer. Thank you for your lovely comments.


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Review from V W (Daughter of Resident) published on 7 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Home is clean, tidy and attractive, staff are friendly, approachable and helpful. Care standard is good. There are lots of different activities which are publicised via a printed calendar.

Reply from Tracy Shepherd, Home Manager at Castlemead Court Care Home

Thank you for your lovely comments. We are always happy to receive feedback.


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Review from Linda T (Daughter of Resident) published on 2 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother suffers from dementia and became a resident at the home at the end of October 2019. It is such a happy environment and Mum has thrived - her confidence, her mobility and her speech have all improved and she loves it there. She settled in far quicker than we anticipated and I have no doubt
that all of this is the direct result of the care and attention she receives. She also loves the food and thoroughly enjoys the entertainment programme. The staff have welcomed my husband and me too and we feel included in Mum’s care, something which is very important to us. They immediately address any little queries or concerns we may have whatever they might be - nothing is too much trouble. Mum’s laundry is done immediately and her room is kept very clean as is the rest of the home. Everyone, without exception, plays a major role in the home’s caring environment from the moment you enter the building.

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Current Review Score: 9.8 (9.789)

Overview of Review Score

The Review Score of 9.8 (9.789) out of 10 for Castlemead Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.789 for Castlemead Court Care Home is calculated as follows: ( (270 Excellents x 5) + (61 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 336 Ratings = 4.789

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Castlemead Court Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 79 registered maximum number of service users is 15.8, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (5)

Grace

Grace Madenyika

Job Title: Home Manager

Joined: 2020

Grace is a registered nurse, an adult branch, and has been qualified for 8 years. Grace has worked in various NHS departments, hospices, community research and private organisations in which she’s held different positions from staff nurse newly qualified, to clinical leadership and training. Grace is passionate about elderly care and end-of-life as well as ensuring her colleagues are supported and inspired to develop their skills in those areas of care they are also passionate about.


She progressed from Care Manager to Home Manager in December 2023.


Karen

Karen Wilkins

Job Title: Clinical Lead

Joined: 2017

Karen is a registered general nurse with over 30 years of experience. Karen has worked in a variety of settings including nursing homes, acute medicine, and HIV nursing as well as working in the prison service for 14 years.
Karen joined Excelcare in 2017 and worked as a staff nurse until taking the role of Clinical Lead in December 2023.


Karen has a passion for providing excellent care for those living at Castlemead and has a special interest in wound care.


Sasha

Sasha Quinn

Job Title: Business & Operations Support Manager

Joined: 2013

Sasha joined Excelcare in 2013 as part of the home domestic team and in 2019 she took on the role of Head of Housekeeping. Sasha prides herself on maintaining high standards throughout the home and thoroughly enjoys interacting with those who live at Castlemead. In December 2023, Sasha was promoted to Business & Operations Support Manager.


Gracie

Gracie Goddard

Job Title: Home Administrator

Joined: 2022

Gracie is a valued member of the team at Castlemead Court.


She joined Excelcare in 2022 as the home's receptionist.


Gracie has progressed to the home administrator role in April 2024 and works alongside all of the team to ensure the safe running of our home.


Niola

Niola Curtis

Job Title: Lifestyle Co-Ordinator

Nicola is our newest addition to the home in the lifestyle team


Nicola prides herself on being fun and creative and is keen to create a friendly and comfortable environment for all too.