Castlemead Court Care Home

Wolverton Road, Newport Pagnell MK16 8HW
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9.8 100 Reviews
  • Castlemead Court Care Home, Newport Pagnell
Castlemead Court Care Centre is situated in the heart of historic Newport Pagnell which is a small and thriving market town only a 20-minute drive away from central Milton Keynes. The home has strong links with the local community and engages with local events such as the annual carnival.

Castlemead Court is a modern purpose built 79 bed care home set in its own grounds with private parking for visitors. The home provides the highest standards of care and accommodation for people with residential, dementia, nursing or palliative care needs.

All the bedrooms have en-suite facilities and all areas of the home are accessible to wheelchair users. There are lounge and dining areas with kitchenettes on each floor where meals are provided by the award winning chef and his team who can cater for all specialist diets. In addition, there are various quiet areas around the home and a Hairdressing Salon.

There is a full activities programme to suit all needs and abilities and regular Church Services are held for those who wish to attend.

The friendly management and staff team are very welcoming and supportive and provide the highest standard of individualised care in a home from home environment.

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Care Provided by Castlemead Court Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 79 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Grace Madenyika (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (79)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (79)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Castlemead Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,450
    • Self-Funded Residential Dementia Care from £1,450
    • Self-Funded Nursing Care from £1,600
    • Self-Funded Nursing Dementia Care from £1,600
    • RESPITE Self-Funded Residential Care from £1,450
    • RESPITE Self-Funded Residential Dementia Care from £1,450
    • RESPITE Self-Funded Nursing Care from £1,600
    • RESPITE Self-Funded Nursing Dementia Care from £1,600
  • (these prices are only a guideline, please contact Castlemead Court Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at all times.


  • Parking

  • Ample free parking in the grounds of the home


Castlemead Court Care Home Reviews (100)

Total of 100, showing 81-100
9.8

Castlemead Court Care Home has a Review Score of 9.8 (9.789) out of 10, based on 29 reviews in the last 2 years. Over all time Castlemead Court Care Home has 100 reviews.

Overall Experience

  • 76
  • 23
  • 1
  • 0
  • 0

Date Published

100
5
11
29
71

Review from Angela T (Daughter-in-law of Resident) published on 8 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was admitted 24th June in a very poorly condition and I was not expecting her to improve.


All your staff at the care home were very caring, helpful and attended to mum's and our every need.


A very welcoming lady welcomed us and mum in a very helpful, friendly way. We spoke to

either of two members of staff each time we arrived and they advised us on what had been done, what she was like and advised us on how to deal with things. Extremely helpful.


The receptionist was very friendly and helpful and showed us around.


The manager met with us when we cleared mum's room out yesterday and offered us her condolences. I hope that if ever I need to go into care in the future, I will be able to use one as nice and caring as this one.


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Review from Andrea B (Sister-in-law of Resident) published on 15 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful home. My relative has improved so much since leaving his previous home, he is so responsive. The carers here are amazing, so caring.

Reply from Tracy Shepherd, Home Manager at Castlemead Court Care Home

Many thanks for your kind comments. We are extremely pleased your relative has settled so well.


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Review from Susan S (Sister of Resident) published on 6 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home has very efficient and friendly staff who really care for the residents. I am glad my relative was admitted here and only wish she could have lasted a bit longer. The activities and meals are very good and residents are looked after really well. I would recommend this care home to anyone
who was looking for a good care home. The rooms and general appearance of the care home are very nice, everyone is friendly and cannot do enough to make residents and family welcome, my relative really enjoyed the short time she had here and felt it was her home and family.

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Review from Giles F (Son of Resident) published on 13 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has lived at Castle Mead for nearly two years with late stages of Alzheimer’s in which time she has received the most wonderful care. She is looked after very well and wants for nothing, all of the staff treat her with dignity and respect making her comfortable any way they can. Food is always
fresh and looks to be very good quality and varies on a daily basis.

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Review from Sharon S (Friend of Resident) published on 15 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter's father-in-law has recently moved into Castlemead Court, I saw him today and loved the interaction between the staff and him. It felt like they were friends who had known him for years. Sadly, his wife died quite suddenly a couple of weeks before he moved so he is dealing with a number
of losses. During my visit, he spent time with the manager and again, every opportunity was given to discuss a recent health intervention and its outcome.
I felt reassured at the support given by everyone I was in contact with this afternoon and good to see him settling already.

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Review from Laraine R (Resident) published on 4 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the level of care I receive is first class. I cannot find anything to complain about. I am kept very clean and I keep my dignity. All the carers treat me as if I am special.

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Review from Sue S (Daughter of Resident) published on 18 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my mother has been at Castlemead I know she has made the right decision. The level of care is brilliant. All staff members are caring and supportive.


Mum feels loved by those who take care of her and she loves them.


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Review from G E (Sister of Resident) published on 4 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been a resident at Castlemead for nearly three tears during which time, she has become considerably calmer and happier. I cannot praise the staff enough for the care, compassion and kindness they have shown her, particularly the first rate, highly skilled nursing care she has received.
My sister is treated with respect and warmth and is happy and safe in her environment. She always enjoys visits from entertainers and musicians and has benefitted from having well prepared good food. The management team and staff generally are always approachable and ready to listen and act on any concerns I may have. My sister is always smiling and knows she is loved and cared for at Castelmead.

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Review from C G (Daughter of Resident) published on 3 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff are friendly, helpful, caring and have experience in the care they give. My mother has now been in Castlemead for three months and loves the staff, facilities and food provided which is also excellent. It is a cheerful, easy going atmosphere. My mother can be awkward but has settled in very
well.
I would not hesitate to recommend Castlemead to anyone.

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Review from Des J (Husband of Resident) published on 23 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and my Wife have been treated with dignity and respect. I have the utmost confidence in the home and staff for the care of my Wife. They treat myself as part of the family and care for my wellbeing through these tough times with my Wife's illness. Nothing is too much trouble for all the carers.
100% happy with everything to do with the home.

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Review from Gary M (Son of Resident) published on 9 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased with the service Mum receives from Castlemead, however, I do not see how they justify the price rise of nearly £4000 in less than 2 years.

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Review from Gary T (Son of Resident) published on 2 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very nice home but sometimes understaffed. Sometimes residents not properly dressed due to lack of time. Food good and entertainments.

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Review from Philip G (Son of Resident) published on 28 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Castlemead is a comfortable, warm, friendly and secure environment with good facilities and in a good location.


There is a varied menu provided, which is of good quality and is always hot!


The laundry service is excellent with my mother always having a variety of clean clothes.


The individual

room she is in is always clean and tidy with a nice size en-suite.


She is always clean and dressed nicely and when we visit she always looks well cared for. I couldn't ask for anything more.


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Review from Nick R (Son of Resident) published on 21 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Castlemead Court Care Centre has wonderful facilities and the staff do their best to help the residents with the resources provided.

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Review from Trudi L (Daughter of Resident) published on 21 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Castlemead has been amazing looking after my dad up to the day he died.
He was loved and cared for by all the staff on Daisy to the highest standard.
My mum is now there and the same great care is taken of her.
The staff inform us every day as to how she has been overnight.
Nothing is ever too much
trouble.

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Review from T R (Husband of Resident) published on 7 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am pleased with all aspects of the care home.

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Review from Percy A (Wife of Resident) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care generally good. Care assistants very friendly and caring. Always a friendly word to my wife with a smile, handshake and kiss.

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Review from B F (Wife of Resident) published on 5 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been a resident for the past 3 years. His care has been exemplary, even when staff changes have taken place, he eats well, the food is excellent and caters for all his needs. He also enjoys the entertainment and other activities provided. Carers always treat him with kindness and courtesy.

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Review from Jo G (Daughter of Resident) published on 18 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has been in Castlemead for two years now and in my opinion, it has improved greatly in that time. More one on one carers mean the floor staff, who are amazing, aren't spread so thin. They do such a good job. It is a friendly, happy place.

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Review from Joyce W (Daughter of Resident) published on 6 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Castlemead is the best home I have visited, sadly my mother passed away, the care she received was exemplary, she was very happy there, and as a family, we felt the warmth and love this home exudes. I have no hesitation in highly recommending this home. When we have been able, we have popped in from
time to time, and you can still feel the wonderful atmosphere. Be assured, your loved one will be well looked after here.

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Current Review Score: 9.8 (9.789)

Overview of Review Score

The Review Score of 9.8 (9.789) out of 10 for Castlemead Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.789 for Castlemead Court Care Home is calculated as follows: ( (270 Excellents x 5) + (61 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 336 Ratings = 4.789

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Castlemead Court Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 79 registered maximum number of service users is 15.8, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (5)

Grace

Grace Madenyika

Job Title: Home Manager

Joined: 2020

Grace is a registered nurse, an adult branch, and has been qualified for 8 years. Grace has worked in various NHS departments, hospices, community research and private organisations in which she’s held different positions from staff nurse newly qualified, to clinical leadership and training. Grace is passionate about elderly care and end-of-life as well as ensuring her colleagues are supported and inspired to develop their skills in those areas of care they are also passionate about.


She progressed from Care Manager to Home Manager in December 2023.


Karen

Karen Wilkins

Job Title: Clinical Lead

Joined: 2017

Karen is a registered general nurse with over 30 years of experience. Karen has worked in a variety of settings including nursing homes, acute medicine, and HIV nursing as well as working in the prison service for 14 years.
Karen joined Excelcare in 2017 and worked as a staff nurse until taking the role of Clinical Lead in December 2023.


Karen has a passion for providing excellent care for those living at Castlemead and has a special interest in wound care.


Sasha

Sasha Quinn

Job Title: Business & Operations Support Manager

Joined: 2013

Sasha joined Excelcare in 2013 as part of the home domestic team and in 2019 she took on the role of Head of Housekeeping. Sasha prides herself on maintaining high standards throughout the home and thoroughly enjoys interacting with those who live at Castlemead. In December 2023, Sasha was promoted to Business & Operations Support Manager.


Gracie

Gracie Goddard

Job Title: Home Administrator

Joined: 2022

Gracie is a valued member of the team at Castlemead Court.


She joined Excelcare in 2022 as the home's receptionist.


Gracie has progressed to the home administrator role in April 2024 and works alongside all of the team to ensure the safe running of our home.


Niola

Niola Curtis

Job Title: Lifestyle Co-Ordinator

Nicola is our newest addition to the home in the lifestyle team


Nicola prides herself on being fun and creative and is keen to create a friendly and comfortable environment for all too.