Kents Hill Care Home

50 Tunbridge Grove, Kents Hill, Milton Keynes MK7 6JD
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9.2 33 Reviews
  • Kents Hill Care Home, Milton Keynes
Kents Hill is an established purpose-built care home offering elderly residential, nursing and dementia care. A professional team has furnished the Home to an exceptionally high standard, providing elegance and comfort.

The “home from home” feel at Kents Hill is created by the dedicated staff who have been selected not only for their professional ability but also for their commitment to truly making a difference for the people in their care.

Resident’s rooms are spacious and feature en suite facilities. The communal areas are at the centre of what makes Kents Hill a real community whether it be at mealtimes or when enjoying activities. There are no fixed visiting hours so friends and family can come and see residents at any time.

Activities and day trips are an integral part of the resident’s well being. The activities coordinators encourage and help residents continue with existing interests and also introduce new hobbies.

The minibus is used frequently to take residents on day trips near and a little further from the Home. The trips are very popular and recently, days out to Woburn Safari Park, Middleton Hall, Frosts Garden Centre, Stoke Goldington Small Gauge Railway and Linslade Canal have been greatly enjoyed.

The dining experience at Kents Hill boasts fine home cooking by a professional Chef who has created a menu alongside the residents to reflect the interests and tastes of all.

Respite care at Kents Hill is very popular and enables those wishing to experience what the Home has to offer before making a full commitment.

In October 2015, 15 brand new luxury suites opened along with a new lounge, library, salon and bistro all adding to the style and comfort the home offers and in 2018 a refurbishment of the communal areas and one side of the nursing suite took place.

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Care Provided by Kents Hill Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Joleen Leung (Senior Operations Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (75)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (48)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2018

Funding & Fees Guide for Kents Hill Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,485
    • Self-Funded Residential Dementia Care from £1,485
    • Self-Funded Nursing Care from £1,705
    • Self-Funded Nursing Dementia Care from £1,705

  • Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
  • (these prices are only a guideline, please contact Kents Hill Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Kents Hill Care Home Reviews (33)

Total of 33, showing 1-20
9.2

Kents Hill Care Home has a Review Score of 9.2 (9.178) out of 10, based on 10 reviews in the last 2 years. Over all time Kents Hill Care Home has 33 reviews.

Overall Experience

  • 27
  • 5
  • 1
  • 0
  • 0

Date Published

33
3
5
10
23

Review from E P (Wife of Resident) published on 25 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband came to Kents Hill Care Home four years ago, and has deteriorated considerably during that time, but has had excellent and professional nursing care as his needs have increased. The staff throughout the care home are very caring and friendly, to me as well as to my husband, especially the
reception staff, and I would not hesitate to recommend the care home to others.

Reply from Laura Nightingale, Commercial Business Partner at Kents Hill Care Home

Thank you for taking the time to leave a review. We are pleased to hear you find the nursing care excellent. Thank you for your kind recommendations of the home and we will pass your comments on to the team.


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Review from S S (Daughter of Resident) published on 21 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I found Kents hill staff always friendly , everyone spoke on entering and in corridors. One staff member in particular was amazing , you are very lucky to have her on your staff, she is very 'in tune' and empathetic with relatives and the resident always went the extra mile! Catering staff were polite
and always knocked on door before entering room. Receptionists always greeted us. Clean and comfortable rooms . Would recommend your care home..

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Review from M T (Granddaughter of Resident) published on 13 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan joined Kent's Hill on her journey to end of life.
My nan has continually been made to feel comfortable making fantastic relationships with all of the staff in the home they all treat her with the utmost respect and kindness they value the dignity, she deserves.
As a carer myself for many years,
I was very skeptical about how she was going to be treated and I can't honestly say with my hand on my heart I wouldn't change it for the world all of the staff on the nightingale floor have become an extended family.

Reply from Anu Godagama, Home Manager at Kents Hill Care Home

We appreciate you taking the time to share your positive comments regarding Kents Hill Care home and especially the Nightingale team. We are glad your experience reflects the high standards of quality care we hold ourselves to here at Kents Hill, Maria Mallaband Care Group.


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Review from Janis E (Daughter of Resident) published on 29 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring staff - kind and gentle. Property - clean, tidy and smells fine. Residents treated with dignity at all times. Rooms adequate, but comfortable.

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Review from S M (Daughter of Resident) published on 29 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I am unsure if I would recommend the home. Head office needs to be far more supportive and put some of the vast revenue they take and put back into the maintenance of the grounds and bedrooms. My mother's room needs attention and so does the bathroom. The garden is a mess with dangerous slabs which
you have known about for some time. There have been some issues with quality of care and items going missing but have been resolved. Management needs more support from head office. No reply from email to head office!

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Review from Peter G (Brother of Resident) published on 6 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a friendly reception from the staff when I visit my sister at Kents Hill. Rooms and communal spaces are always clean and well kept. Feels like a home from home and the residents feel it is their home. Care is excellent, with just the right mix of professionalism and informality. Would certainly
recommend it.

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Review from Katie B (Daughter of Resident) published on 12 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum is so happy at Kents Hill and I can see why. Every member of staff is positive, smiley and always willing to talk. The home is exceptionally clean and decorated modernly - from the inviting reception to the cosy dining area. Entertainment is always available and the staff work tirelessly to
ensure the residents are engaged and happy. The coronation and jubilee parties were so well organised and it was so lovely to be invited to eat, drink and celebrate with all the residents.
Can’t recommend this amazingly run care home enough.

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Review from Alex J (Resident) published on 12 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

100% recommend Kents Hill Care Home. It is home to my mum and my family. Every member of staff have welcomed us with open arms and support!
The reception staff in particular are so so kind and make every effort in treating my mum with respect and patience.

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Review from A J (Daughter of Resident) published on 12 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The most welcoming, caring and warm atmosphere. All staff show so much respect and care to patients and visitors.
My mum is always clean and happy. Everyone speaks to her whenever they pass her and this is lovely to see. A very inclusive and calm environment.

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Review from C B (Daughter of Resident) published on 31 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are friendly, professional and care so much for the residents and their relatives. Staff always go the extra mile in kind, thoughtful ways, paying attention to detail. A fabulous home, giving peace of mind to our family for our ninety year old Father's care.

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Review from John P (Son of Resident) published on 8 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Moving your vulnerable parent into a care home is a stressful exercise so we were delighted to find that Kents Hill is an excellent care home and the staff are exemplary. They are welcoming, caring, respectful and highly professional. Mum is happier at Kents Hill than she has been for years and we are
delighted with our choice. Thank you to all at Kents Hill for your dedication and your care.

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Review from Emma J (Granddaughter of Resident) published on 28 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The place is so clean and all the staff are so friendly, it’s more like a hotel than a care home. The rooms are decorated lovely with carpet and there is no clinical feel about it at all. It’s so relaxing and both my nan and grandad have been here and, honestly, I wouldn’t trust anyone else to give
my nan a lovely stay for the last few months of her life. Another good point is that the staff will always make sure to have a catch-up with you about your family residents' progress and information on what’s happening with them. I honestly couldn’t recommend this place enough, always leave feeling my nan is safe and extremely well looked after which is more than a relief. Thank you so much.

Reply from Anu Godagama, Manager at Kents Hill Care Home

Thank you so much for taking the time to review our home. I am so pleased that you are so happy with the care and environment that we are providing for your family. I will pass all your lovely comments on to the team here. Thank you again.


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Review from Debbie C (Daughter of Resident) published on 16 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise Kents Hill Care Home management and staff enough for their dedication, professionalism and attentiveness, which made the hard decision to place my mum in a care home so much easier.
It is wonderful to see the positive interaction between all the staff and the residents and the fondness
and friendliness shown so often.
The weekly activities programme is great for Mum's stimulation and the mere fact that the families are informed of these in a weekly newsletter, via email, is another indication of the care home's very special caring role. There are even activities at the weekends.
I feel very fortunate to have my mind at rest knowing that my mum is cared for in the best possible way. Also that I am only a short walk away from her for my visits.

Reply from Anu Godagama, Manager at Kents Hill Care Home

Thank you so much for taking the time to review the home and for your comments. I am so happy that you have found Kents Hill such a good place for people to live and I will pass the comments on to my team.
Looking forward to seeing you soon and thank you again, Anu.


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Review from Jacqui D (Daughter of Resident) published on 22 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad was only in Kents Hill Care Home for three days as he sadly passed away. In his time there, he received the most wonderful, genuine care full of love and respect. All the staff he came into contact with were wonderful. One lady was just perfect, so loving and gentle with him. She cared with
her whole being, she even mothered my sister and I. We will be eternally grateful that our dad spent his last days in her care.

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Review from Kay W (Daughter of Resident) published on 28 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad celebrated his 100th birthday recently at Kents Hill Care Home, where he has been a resident for over 8 years. The management and staff provided us with a function room for the family to celebrate, with balloons and decorations, food and hot drinks and even a birthday cake lovingly made by one
of the care home chefs. At least 3 members of staff came in on their day off to make it a really special day, just another example of staff going above and beyond their duties that we’ve witnessed in the last 8 years. My family and I were so very grateful to be able to spend this special time with Dad.

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Review from S L (Wife of Resident) published on 19 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring and professional team in a clean and pleasant environment. Everyone I have met has been kind and helpful.

Reply from Sarah Haywood, Community Liaison Coordinator at Kents Hill Care Home

Thank you very much for your feedback, very much appreciated. This has been passed on.


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Review from P L (Daughter of Resident) published on 17 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the last 7-months of Covid restrictions, it is reassuring to know mum is being well cared for in a safe environment. It is so hard not having the freedom to visit her in her room anymore. The staff at Kents Hill are warm and friendly, and I often drop off letters and little treats for mum, and
they give me updates on how she is. I truly appreciate everything they do to ensure the happiness and well being of everyone in their care and working selflessly in these difficult times.

Reply from Sarah Haywood, Community Liaison Coordinator at Kents Hill Care Home

Thank you very much for your review; it means a lot.


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Review from Simon B (Son of Resident) published on 13 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been a Resident for almost 2 years now and was on a lot of different medication. Her condition was in decline and she needed her food to be pulped up and she could only drink through a straw. She could hardly walk and communication was difficult. One of the Senior Care Staff noticed this
and researched the medication Mum was on and then suggested to the GP that they might try reducing some of her tablets. The GP agreed and this was done. It wasn't long before improvements started to materialise. It's now a few months later and Mum is a different person. She is walking, talking, doesn't need her food to be pulped and doesn't need a straw to drink. Her mind is now active and we have our Mum back! She talks to us just like she used to, is bright and alert and is even encouraging other residents to exercise. She is now able to read books again, which she does rather than sleeping all of the time. We are so grateful to have our Mum's health improve so drastically. Thank you!

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Review from Paula F (Daughter of Resident) published on 4 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We chose this home for my dad, as it is Morden with a friendly cozy feel. The rooms are a reasonable size, there is access to a lovely garden patio area, small lounge dining areas, a small shop and coffee shop on site. There are lots of activities available if the residents would like to take part in
which they are encouraged to do. There are regular visits from local schools and the community which the residents seem to enjoy and nothing seems too much for the staff. We found the perfect place for dad knowing he would be happy, safe and well cared for.

Reply from Sarah Haywood, Community Liaison Coordinator at Kents Hill Care Home

Thank you for your kind words; these have been passed onto the team at Kents Hill Care Home.


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Review from D L (Son of Resident) published on 28 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When the time came when my Mother in Law needed to go into residential care I researched several care homes in the area and when my wife and I came to look at Kents Hill Care Home we knew straight away it was the one we wanted her to be. It is clean and bright and doesn't have the "feel" of a care home.
The staff are all friendly, helpful and informative and my Mother in Law has settled in well. She enjoys the activities put on by the entertainment staff and there are several carers who look after her on a daily basis she is very fond of.

Reply from Sarah Haywood, Community Liaison Coordinator at Kents Hill Care Home

Thank you very much for your feedback; this will be passed onto the staff with Thanks.


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Current Review Score: 9.2 (9.178)

Overview of Review Score

The Review Score of 9.2 (9.178) out of 10 for Kents Hill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.678 for Kents Hill Care Home is calculated as follows: ( (89 Excellents x 5) + (21 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 118 Ratings = 4.678

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.5 Points relating to the number of positive Reviews for Kents Hill Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15. 9 Positive Reviews ÷ 15 = 0.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Sep 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (10)

Anu

Anu Godagama

Job Title: Care Manager

Joined: 2020

Hello. I am Anu Godagama, I've been the Care Manager at Kents Hill Care Home since August 2020. I feel very lucky to have worked in health care for most of my adult life. Most of my career has been in the areas of mental health, learning disability, behaviour therapy, neurological care and rehabilitation, before progressing to Head of Unit and then to Hospital Management. I have previous experience within the care home sector, which for me has been the most rewarding of the healthcare specialities I have worked in.
I am passionate about enriching the lives of every resident we care for, and I know that at Kents Hill we deliver high quality care and experiences for our residents. My vision for Kents Hill Care Home includes constantly striving for the highest quality care possible, delivering activities to support good physical and mental health, serving nutritious and delicious food, creating a sociable community, and responding to every resident's individual needs and preferences, within a safe, homely environment.


Cristina

Cristina Kerekes

Job Title: Deputy Manager

Joined: 2017

Cristina joined Kents Hill Care Home in 2017 as a Staff Nurse and was rapidly promoted to the role of Deputy Manager shortly afterwards, due to her hard work and dedication.


Emilia

Emilia Gajewska

Job Title: Hospitality Services Manager

Joined: 2021

I’m Emilia Gajewska, Hospitality Services Manager. I joined Kents Hill in May 2021 and am very excited to be part of Maria Mallaband Care Group, as it’s very important to me to ensure that everyone living with us receives the best quality service possible.


I previously worked in a senior managerial role in the hospitality sector, so I am looking forward to bringing my 15 years hotel experience, service, and quality into the home. I enjoy working with people and will be working closely with all departments to ensure the food, activities as well as room quality standards are personalised to all of our residents.


My goal here at Kents Hill is to provide a warm and welcoming environment for everyone living with us, along with their families, so they can feel reassured that the service and quality we provide here meet the highest of standards.


Jessica

Jessica Fairweather

Job Title: Administrator

Joined: 2019

Hi, I'm Jessica Fairweather the Administrator at Kents Hill Care Home where I have worked since 2019. I am always seeking new challenges to enable me to develop and utilise my skills. I enjoy meeting new people on a daily basis and no day is ever the same, which is what makes the job so enjoyable. Within my role I provide support to the Home Manager, relatives, residents and other departments throughout the home.


Marinette

Marinette Walpole

Job Title: Registered Nurse

Joined: 2018

My name is Marinette Walpole and I have been a nurse for 25 years. I love everything about being a Nurse and bring compassion and dedication to my profession. I love working alongside our residents and look forward to the challenges that my role brings every day.


During my spare time, I enjoy pottering around my garden, preparing and cooking food and of course, spending time with family and friends


Doru

Doru Zaha

Job Title: Staff Nurse

Joined: 2019

Doru joined Kents Hill Care in 2019 as a Staff Nurse on the Nursing Floor


Alexandra

Alexandra Mora

Job Title: Care Practitioner

Joined: 2016

Hello, I am Alexandra Mora, a Care Practitioner at Kents Hill. I joined the home in 2016 and have grown within the team. I strive for excellence and enjoy reading and developing my knowledge in medical industry, enabling me to develop my skills. When I am not interacting with residents and expanding my knowledge medically, I enjoy pursuing my interest in architecture, visiting and learning about the history behind buildings, as well as visiting historical sites.


Susanna

Susanna Adjei

Job Title: Care Practitioner

Joined: 2017

Hello, I’m Susanna a Care Practitioner and spend my time at Kents Hill assisting the nurses, our carers, residents and families, providing first class care with a personal touch.


I thrive on caring for our lovely residents. I enjoy the passion that comes from my role. I cannot wait to expand my knowledge to maximise my potential and over time, obtain my degree in nursing.


Natalie

Natalie Gay

Job Title: Care Practitioner

Joined: 2018

I’m Natalie, a Care Practitioner at Kents Hill Care Home. I came to the home in 2018 and became a Team Leader shortly after I joined. I have always had a career in care, as I have a passion to ensure the elder generation receive the best possible care and treatment, so enhancing their quality of life. I have always aspired to be the best version of myself and working in care brings this out in me.


Sharon

Sharon Eckersley

Job Title: Head of Housekeeping

Joined: 2002

I’m Sharon, I started at Kents Hill Care Home 18 years ago and haven’t looked back since. I joined the Care Home as a Domestic Assistant and gradually worked up to becoming the Laundry Manager. I have a keen eye for detail and strive for perfection of cleanliness. I thoroughly enjoy my job role, especially being able to interact with all the residents on a daily basis. Since becoming the Laundry Manager and Head of Housekeeping, I have built up a strong, admirable, hardworking committed team.


Frequently Asked Questions about Kents Hill Care Home

What types of Care is Kents Hill Care Home registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Kents Hill Care Home provide?

Palliative Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Kents Hill Care Home have?

There are 75 Single Rooms.

What are the Facilities & Services at Kents Hill Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Kents Hill Care Home to the centre of Milton Keynes?

2.4 mile(s) as the crow flies, distance by road may be significantly further.