Kents Hill Care Home

50 Tunbridge Grove, Kents Hill, Milton Keynes MK7 6JD
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9.2 33 Reviews
  • Kents Hill Care Home, Milton Keynes
Kents Hill is an established purpose-built care home offering elderly residential, nursing and dementia care. A professional team has furnished the Home to an exceptionally high standard, providing elegance and comfort.

The “home from home” feel at Kents Hill is created by the dedicated staff who have been selected not only for their professional ability but also for their commitment to truly making a difference for the people in their care.

Resident’s rooms are spacious and feature en suite facilities. The communal areas are at the centre of what makes Kents Hill a real community whether it be at mealtimes or when enjoying activities. There are no fixed visiting hours so friends and family can come and see residents at any time.

Activities and day trips are an integral part of the resident’s well being. The activities coordinators encourage and help residents continue with existing interests and also introduce new hobbies.

The minibus is used frequently to take residents on day trips near and a little further from the Home. The trips are very popular and recently, days out to Woburn Safari Park, Middleton Hall, Frosts Garden Centre, Stoke Goldington Small Gauge Railway and Linslade Canal have been greatly enjoyed.

The dining experience at Kents Hill boasts fine home cooking by a professional Chef who has created a menu alongside the residents to reflect the interests and tastes of all.

Respite care at Kents Hill is very popular and enables those wishing to experience what the Home has to offer before making a full commitment.

In October 2015, 15 brand new luxury suites opened along with a new lounge, library, salon and bistro all adding to the style and comfort the home offers and in 2018 a refurbishment of the communal areas and one side of the nursing suite took place.

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Care Provided by Kents Hill Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Joleen Leung (Senior Operations Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (75)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (48)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2018

Funding & Fees Guide for Kents Hill Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,485
    • Self-Funded Residential Dementia Care from £1,485
    • Self-Funded Nursing Care from £1,705
    • Self-Funded Nursing Dementia Care from £1,705

  • Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
  • (these prices are only a guideline, please contact Kents Hill Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Kents Hill Care Home Reviews (33)

Total of 33, showing 21-33
9.2

Kents Hill Care Home has a Review Score of 9.2 (9.178) out of 10, based on 10 reviews in the last 2 years. Over all time Kents Hill Care Home has 33 reviews.

Overall Experience

  • 27
  • 5
  • 1
  • 0
  • 0

Date Published

33
3
5
10
23

Review from Pauline (Daughter of Resident) published on 30 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is a resident in the care home, she has some lovely carers, and there are a few who go well out of their way to look after her. A few small niggles from me are:- There used to be soft drinks available in the lounge, and for some reason that no longer happens. There is an assistant bell on the
wall, in the lounge, but as my mum is in a wheelchair if she needs assistance she cannot use it. I was told that there would always be a carer in the lounge, but this doesn’t happen at all. There just seems a shortage of staff, especially at the weekends. No one to man the phones or answer the door. But apart from that, I love the place and the staff. My mum is looked after well and that is all which matters.

Reply from Sarah Haywood, Community Liaison Coordinator at Kents Hill Care Home

Thanks very much for taking the time to write a review. We value and appreciate all feedback received. Please feel free to come into the home at any time to have chat; we have an open-door policy and we look forward to seeing you soon.


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Review from Ian G (Son of Resident) published on 30 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Generally very good. Would like to see better attention to personal care sometimes (e.g. bathing) and the shutdown for Norovirus was very long. Staff are very helpful and dedicated; the home seems well-run and our interactions are very positive.

Reply from Sarah Haywood, Community Liaison Coordinator at Kents Hill Care Home

Thanks very much for taking the time to write a review. We value and appreciate all feedback received. Please feel free to come into the home at any time to have chat; we have an open-door policy and we look forward to seeing you soon.


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Review from R R (Daughter of Resident) published on 20 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was recommended Kents Hill Care Home, where my father was due to come. On my show round, I gained a great insight into the home. It felt like we were apart of the family, and we were devasted when he passed away. Being in the home, everyone was always friendly and welcoming. Residents always looked
happy, comfortable, and there was always a selection of activities being held. There was always a fresh home-cooked smell throughout.

Reply from Sarah Haywood, Community Liaison Coordinator at Kents Hill Care Home

Thank you very much for your kind words, these are greatly received.


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Review from Mary (Daughter of Resident) published on 16 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has always been treated with dignity and respect during her slow and agonising decline into dementia. Many of the residents have had to leave lifelong friends in order to move to the home and so it’s essential that they feel comfortable and entertained. The staff do their best to keep the
residents amused and happy and are friendly and welcoming to visitors.

Reply from Sarah Haywood, Community Liaison Coordinator at Kents Hill Care Home

Many thanks for your review, your kind words have been passed onto the team.


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Review from Julie C (Daughter-in-law of Resident) published on 7 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum-in-law came to the care home 24th Sept 18 and from day one she was made to feel extremely welcome.
Lovely room. Caring staff. She is joining in activities with other residents and eating well. My husband and I are very pleased at how quickly she has settled into her new home.

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Review from M D (Respite Resident) published on 30 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very happy stay, caring and cheerful staff who always answered bells quickly.

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Review from Wendi C (Niece of Resident) published on 25 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt has been at Kents Hill for a couple of years now and I would just like to say a HUGE thank you to every single member of staff that help to care for her and the other residents. You are all truly angels sent from heaven. My aunt has severe dementia which manifests itself in anger and frustration.
She fights, screams, kicks and shouts and, more often than not, gives the wonderful carers a really really hard time. THANK YOU! You know who you are. It can't be easy and all too often people focus on the negative acts within dementia care homes but having been given a gentle hug and words of reassurance from one of your carers when I left my aunt's room in tears on Saturday following a short visit I just wanted to take some time out to focus on the positive. You are all doing an amazing job; honestly, I can't thank you enough.

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Review from Tanya M (Daughter of Resident) published on 5 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff always friendly and welcoming.
So pleased with mum's care.

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Review from Stephanie and John (Daughter of Resident) published on 16 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a bit of a shock for mum to leave her three bedroom house and to end up in a room with no kitchen but it didn't take long to get used to her cups of tea being brought in for her by the lovely caring staff. It took her a while to settle as she started off on the second floor but she preferred
it on the ground floor where she could find her way around and end up in the lounge where she spent most of her days laughing and giggling with the other residents. The activities provided were just brilliant and kept mum amused.
I feel mum was able to be independent when she could and if she was poorly she was looked after by the nursing team and carers. The GP and ambulances were called if and when needed and I was updated when necessary. Sadly mum has passed away now, she was well looked after and didn't want to go into hospital, she didn't make it back to the home and I know she was sad about that. Mum was treated with dignity at all times even when her dementia days got the better of her.

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Review from Gaynor Y (Daughter of Resident) published on 5 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My previously independent Mother has recently become too frail to live by herself although mentally she is very alert. She has been in Kents Hill Nursing Home for the past 6 weeks. My Mother would be the first to complain but she has nothing but praise for the way she has been treated and listened
to. All her needs are being addressed by the friendly helpful Team of Carers. She compares her stay to a 5-star hotel! The food is of an extremely high standard and freshly cooked. The activities coordinator provides daily activities which she can join in. The relief to know my Mother is being looked after and to such a high standard has made such a difference to our family. Thank you all so much. I would highly recommend Kents Hill.

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Review from David R (Son of Resident) published on 7 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum at 91 had her first experience of a care home for 2 weeks whilst my sister took holiday.
She was dreading it, but very happy to report she not only survived but was extremely impressed with everything, from facilities to food and particularly staff who were exceptional, looking after her every
need and always with a smile.

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Review from M L (Resident) published on 20 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My staff are so helpful and treated one with respect. Lovely crowd of carers and the manager is super.

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Review from A G (Grandson of Resident) published on 20 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A brilliant care home that is providing my relative with great care. All the staff are friendly and help with everything needed. I cannot ask for more from a care home and it makes me feel happy my relative is in such good hands.

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Current Review Score: 9.2 (9.178)

Overview of Review Score

The Review Score of 9.2 (9.178) out of 10 for Kents Hill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.678 for Kents Hill Care Home is calculated as follows: ( (89 Excellents x 5) + (21 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 118 Ratings = 4.678

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.5 Points relating to the number of positive Reviews for Kents Hill Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15. 9 Positive Reviews ÷ 15 = 0.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Sep 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (10)

Anu

Anu Godagama

Job Title: Care Manager

Joined: 2020

Hello. I am Anu Godagama, I've been the Care Manager at Kents Hill Care Home since August 2020. I feel very lucky to have worked in health care for most of my adult life. Most of my career has been in the areas of mental health, learning disability, behaviour therapy, neurological care and rehabilitation, before progressing to Head of Unit and then to Hospital Management. I have previous experience within the care home sector, which for me has been the most rewarding of the healthcare specialities I have worked in.
I am passionate about enriching the lives of every resident we care for, and I know that at Kents Hill we deliver high quality care and experiences for our residents. My vision for Kents Hill Care Home includes constantly striving for the highest quality care possible, delivering activities to support good physical and mental health, serving nutritious and delicious food, creating a sociable community, and responding to every resident's individual needs and preferences, within a safe, homely environment.


Cristina

Cristina Kerekes

Job Title: Deputy Manager

Joined: 2017

Cristina joined Kents Hill Care Home in 2017 as a Staff Nurse and was rapidly promoted to the role of Deputy Manager shortly afterwards, due to her hard work and dedication.


Emilia

Emilia Gajewska

Job Title: Hospitality Services Manager

Joined: 2021

I’m Emilia Gajewska, Hospitality Services Manager. I joined Kents Hill in May 2021 and am very excited to be part of Maria Mallaband Care Group, as it’s very important to me to ensure that everyone living with us receives the best quality service possible.


I previously worked in a senior managerial role in the hospitality sector, so I am looking forward to bringing my 15 years hotel experience, service, and quality into the home. I enjoy working with people and will be working closely with all departments to ensure the food, activities as well as room quality standards are personalised to all of our residents.


My goal here at Kents Hill is to provide a warm and welcoming environment for everyone living with us, along with their families, so they can feel reassured that the service and quality we provide here meet the highest of standards.


Jessica

Jessica Fairweather

Job Title: Administrator

Joined: 2019

Hi, I'm Jessica Fairweather the Administrator at Kents Hill Care Home where I have worked since 2019. I am always seeking new challenges to enable me to develop and utilise my skills. I enjoy meeting new people on a daily basis and no day is ever the same, which is what makes the job so enjoyable. Within my role I provide support to the Home Manager, relatives, residents and other departments throughout the home.


Marinette

Marinette Walpole

Job Title: Registered Nurse

Joined: 2018

My name is Marinette Walpole and I have been a nurse for 25 years. I love everything about being a Nurse and bring compassion and dedication to my profession. I love working alongside our residents and look forward to the challenges that my role brings every day.


During my spare time, I enjoy pottering around my garden, preparing and cooking food and of course, spending time with family and friends


Doru

Doru Zaha

Job Title: Staff Nurse

Joined: 2019

Doru joined Kents Hill Care in 2019 as a Staff Nurse on the Nursing Floor


Alexandra

Alexandra Mora

Job Title: Care Practitioner

Joined: 2016

Hello, I am Alexandra Mora, a Care Practitioner at Kents Hill. I joined the home in 2016 and have grown within the team. I strive for excellence and enjoy reading and developing my knowledge in medical industry, enabling me to develop my skills. When I am not interacting with residents and expanding my knowledge medically, I enjoy pursuing my interest in architecture, visiting and learning about the history behind buildings, as well as visiting historical sites.


Susanna

Susanna Adjei

Job Title: Care Practitioner

Joined: 2017

Hello, I’m Susanna a Care Practitioner and spend my time at Kents Hill assisting the nurses, our carers, residents and families, providing first class care with a personal touch.


I thrive on caring for our lovely residents. I enjoy the passion that comes from my role. I cannot wait to expand my knowledge to maximise my potential and over time, obtain my degree in nursing.


Natalie

Natalie Gay

Job Title: Care Practitioner

Joined: 2018

I’m Natalie, a Care Practitioner at Kents Hill Care Home. I came to the home in 2018 and became a Team Leader shortly after I joined. I have always had a career in care, as I have a passion to ensure the elder generation receive the best possible care and treatment, so enhancing their quality of life. I have always aspired to be the best version of myself and working in care brings this out in me.


Sharon

Sharon Eckersley

Job Title: Head of Housekeeping

Joined: 2002

I’m Sharon, I started at Kents Hill Care Home 18 years ago and haven’t looked back since. I joined the Care Home as a Domestic Assistant and gradually worked up to becoming the Laundry Manager. I have a keen eye for detail and strive for perfection of cleanliness. I thoroughly enjoy my job role, especially being able to interact with all the residents on a daily basis. Since becoming the Laundry Manager and Head of Housekeeping, I have built up a strong, admirable, hardworking committed team.