PJ Care Mallard House Neurological Care Centre
2 Dunthorne Way, Grange Farm,
Milton Keynes
MK8 0DZ
Warmly welcome family and friends to visit the care centre, as believe staying connected with loved ones is essential to the well-being and happiness of residents. Care centre is open for visits throughout the week, and encourage you to spend meaningful time with your loved ones in comfortable and inviting spaces. Whether you wish to enjoy a cup of tea in the lounge, take a walk in the beautiful gardens, or join in with one of the planned activities, aim to make every visit a positive and enjoyable experience. The friendly team is always on hand to support you and ensure that your time here is as special as possible.
Free on-site parking at centre.
PJ Care Mallard House Neurological Care Centre has a Review Score of 9.3 (9.271) out of 10, based on 9 reviews in the last 2 years. Over all time PJ Care Mallard House Neurological Care Centre has 13 reviews.
Review from Elizabeth H (Mother of Resident) published on 5 September 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Sara Zielinska, Quality Administrator at PJ Care Mallard House Neurological Care Centre
Thank you for visiting at the time of our annual summer barbecue, and we are glad you enjoyed it! We aim to have a themed outdoorsy celebration like that annually, and if weather does not allow us, we move these events inside. Please always look out for flyers around the units, if you wanted to join in with the family members.
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Review from A H (Husband of Resident) published on 4 September 2024
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4.0 out of 5
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Review from Katie C (Wife of Resident) published on 29 August 2024
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Overall Experience
5.0 out of 5
Reply from Sara Zielinska, Quality Administrator at PJ Care Mallard House Neurological Care Centre
Thank you for the very kind words! And in taking the time to give our staff this feedback, it is greatly appreciated.
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Review from S C (Mother of Resident) published on 29 August 2024
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Overall Experience
5.0 out of 5
Reply from Sara Zielinska, Quality Administrator at PJ Care Mallard House Neurological Care Centre
Thank you for taking time in leaving us a kind comment regarding care provided to your son in our facility.
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Review from C W (Daughter of Resident) published on 28 August 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Chloe ONeill, Social Media Partner at PJ Care Mallard House Neurological Care Centre
Hi there, it really warms our hearts to read your comments and that you feel content with the care being provided to your father. It's great to know that our management is offering support to you also, we are always here.
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Review from Wendy W (Sister of Resident) published on 28 August 2024
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Overall Experience
5.0 out of 5
Reply from Chloe ONeill, Social Media Partner at PJ Care Mallard House Neurological Care Centre
Hi there, thank you for your lovely words. It is a pleasure to care for your brother and we are so happy to hear you are content with the care we provide. If you need any further support, please know the team is always here for you.
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Review from Christine S (Sister of Resident) published on 28 August 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Chloe ONeill, Social Media Partner at PJ Care Mallard House Neurological Care Centre
Hi there. Thank you for your lovely words, it's really appreciated. We are so glad to hear you enjoyed the event, it was a wonderful day. Our team are always here to support you.
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Review from Tania R (Daughter of Resident) published on 28 August 2024
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Overall Experience
5.0 out of 5
Reply from Sara Zielinska, Quality Administrator at PJ Care Mallard House Neurological Care Centre
Thank you for the kind words. The whole team at Mallard House does their best to ensure the atmosphere is kept to its utmost friendly yet professional, so this is appreciated when spotted.
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Review from Jessica D (Daughter of Resident) published on 22 August 2024
Submitted via Website •
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Overall Experience
4.0 out of 5
Reply from Sara Zielinska, Quality Administrator at PJ Care Mallard House Neurological Care Centre
Thank you for such kind words. We strive to provide the best care and create a lovely atmosphere all-round.
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Review from Jacqueline R (Sister of Resident) published on 8 January 2022
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5.0 out of 5
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Review from Carla S (Daughter of Resident) published on 17 May 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Enya Lesiw, Marketing Manager at PJ Care Mallard House Neurological Care Centre
Hi Carla, thank you for taking the time to complete a review and for your kind comments. We strive to ensure everyone feels welcome in all of our centres, so to hear your comments regarding friendly staff means a huge amount to us! Thank you for your feedback regarding meal times - our kitchen are continually reviewing their menu and meal planning is a huge part of life within PJ Care - food is fuel, after all. This has been noted but we can see this is an older issue that has since been resolved. If you'd like to provide any other feedback or need support in any area please do not hesitate to get in touch with a team member, our Family Liaison Officer to any Manager within the centre and we'll get it sorted quickly. Thanks again.
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Review from Matthew D (Son of Resident) published on 28 June 2018
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5.0 out of 5
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Review from Alexandra W (Daughter of Resident) published on 8 August 2017
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Overall Experience
4.0 out of 5
We have nothing but praise for the care that she has received so far at Mallard House. The staff are all so very kind with her, despite her challenges, and she is very well looked after and cared for. She settled very quickly into her new environment when she moved there, and it was clear from the start that the staff are highly trained and used to looking after people with varying degrees of mental illness.
It is a relief knowing that she is in a safe and caring home.
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The Review Score of 9.3 (9.271) out of 10 for PJ Care Mallard House Neurological Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 9 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.7 out of 5 from 9 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.553 for PJ Care Mallard House Neurological Care Centre is calculated as follows: ( (63 Excellents x 5) + (34 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 103 Ratings = 4.553
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.718 Points relating to the number of positive Reviews for PJ Care Mallard House Neurological Care Centre is based on 9 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11. 9 Positive Reviews ÷ 11 = 0.818
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 6 Sep 2019
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 10 Mar 2025
Specialist Nursing placement for those with complex neurological conditions.
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Job Title: Registered Manager
Joined: 2024
I began my career at St Andrew’s Hospital in Northampton working on the brain injury admissions unit as a Rehab Assistant gaining experience in brain injury, early onset dementia, and Huntington’s Disease. I then trained as a mental health nurse with placements across various services and continued to my work across various wards at St Andrew’s on the staff bank. Once qualifying I worked on one of the PICU (Psychiatric Intensive Care Unit) as a staff nurse and senior staff nurse before graduating to a Deputy Manager role on a Forensic Learning Disability Secure Unit both with St Andrew’s.
I then joined the NHS as a Mental Health Lead Practitioner in a new team called the Integrated Response Hub which offered 24/7 mental health support through telephone services and Crisis Café drop-in centres where would base ourselves at Mind and people in crisis could come in for support covering the Northamptonshire area. We also covered the night shift for the Crisis Team and ran the Hospital at Home programme where people would receive 1-2 weeks of support at home to try to avoid admission into the hospital. I stayed with the NHS and became a community psychiatric nurse in the Wellingborough team.
I commenced work for Elysium Healthcare becoming a ward manager on a brain injury rehabilitation unit in Daventry, supporting residents to regain as much independence as possible.
Since joining PJ Care as a Registered Manager I have been impressed by the passion of the team within all disciplines of the service, from the food provided by the kitchen and the day-to-day care to the senior management team’s focus on resident experience. PJ Care has developed a tool to revolutionise care, WIDI (Wellbeing in Dementia Inventory) this innovative technology will help support us in providing the best care possible for the residents.
