Milton Court Care Home - Avery Healthcare

Tunbridge Grove, Kents Hill, Milton Keynes MK7 6JD
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9.3 80 Reviews
  • Milton Court Care Home - Avery Healthcare, Milton Keynes
Offering residential, respite, nursing, and dementia care, Milton Court is a thriving and companionable residential care home for those requiring additional support during their later years. Situated from the A421 Standing Way, the care home is easily accessible from neighbouring towns across Bedfordshire and Buckinghamshire.

The team focus on the individual needs of residents, and they actively encourage the involvement of relatives and friends - the Facebook page is a hub of comments and support from loved ones. They value listening, and the care community's emphasis on life stories incorporated into care programmes is a distinctive feature of the home.

The home is spread across three different floors, each have undergone refurbishment, and the dedicated dementia care community has its own suite.

Across each floor, the spacious bedrooms, equipped with en-suite wet rooms and TVs, offer inviting spaces for residents, friends and family. Adorned with colourful throws and rugs, lounges provide ideal settings for communal activities or cosy chats, with one-to-one conversations being a favourite. The inviting coffee lounge is a pleasant space for residents to enjoy their morning drink, often accompanied by guests. The garden serves as a refreshing spot for a morning walk, building up an appetite for lunch and the home includes its very own hair salon and cinema room.

For those seeking a short break, Milton Court offers short-term respite care in Milton Keynes, accommodating stays for a week or longer. To learn more about the respite care services, contact the friendly team and for a closer look at the nursing home in Milton Keynes, you are always welcome to schedule a visit.

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Care Provided by Milton Court Care Home - Avery Healthcare

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 148 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Tracy Shepherd (Interim Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (126)
    • Couples/Companion Rooms (11)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2015
    • Number of floors: 4

Funding & Fees Guide for Milton Court Care Home - Avery Healthcare

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,350
    • Self-Funded Residential Dementia Care from £1,350
    • Self-Funded Nursing Care from £1,450
    • Self-Funded Nursing Dementia Care from £1,450
    • RESPITE Self-Funded Residential Care from £1,400
    • RESPITE Self-Funded Residential Dementia Care from £1,400
    • RESPITE Self-Funded Nursing Care from £1,400
    • RESPITE Self-Funded Nursing Dementia Care from £1,400
  • (these prices are only a guideline, please contact Milton Court Care Home - Avery Healthcare to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Milton Court Care Home - Avery Healthcare Reviews (80)

Total of 80, showing 1-20
9.3

Milton Court Care Home - Avery Healthcare has a Review Score of 9.3 (9.281) out of 10, based on 15 reviews in the last 2 years. Over all time Milton Court Care Home - Avery Healthcare has 80 reviews.

Overall Experience

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  • 9
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80
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Review from Jackie L (Niece of Resident) published on 27 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Uncle was admitted to Milton Court as palliative care only. The care he received there was amazing and every member of staff treated him with empathy and dignity and made his last days as comfortable as possible. The nurses were excellent, caring and very supportive towards my Uncle and us family
members.
When he passed away, the compassion shown by every member of staff was lovely and the empathy shown stood out to us all.
The guard of honour, when Uncle was leaving, was something we will never forget and was a fitting last memory of his stay there.
We were always made welcome, and the Home Manager showed great understanding of our suffering at the loss of our loved one.
We will miss visiting the home, where we were treated so well, and everyone was so welcoming.
Thank you to you all for everything you did for Uncle and all of us too, much appreciated.
Keep up the good work everyone, a credit to your profession.

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Review from Sharee J (Stepdaughter of Resident) published on 29 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Milton Court are amazing. My stepdad had dementia and became bedbound, he stopped eating and drinking. The staff offered him whatever he wanted to try to get him to eat and drink something. They all took so much care to keep him happy and comfortable. When he passed away suddenly, all the
staff were so kind to me and my sister and my husband. All the staff are amazing. I could not ask for better care for my stepdad. If it wasn't for the staff at Milton Court I don't think my stepdad would have lasted as long as he did. So I send them all a very huge thank you for being so kind and supportive to me, and my husband and sister.

Reply from Gemma Wyss, Customer Service Manager at Milton Court Care Home - Avery Healthcare

Thank you for your kind review. We will pass these kind words to the team. We are glad you have had a positive experience at Milton Court.


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Review from Sharon B (Daughter of Resident) published on 22 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We looked at several care homes and Milton Court was the only one recommended to us. A friend's aunt had been a resident and was very happy, so that inspired us with confidence. The staff are kind, caring and always friendly. Sadly my mum has declined over the years but her care has been carefully adapted,
even by providing special food for her. We are very happy with our choice of care home.

Reply from Gemma Wyss, Customer Service Manager at Milton Court Care Home - Avery Healthcare

Thank you for your feedback and positive review of Milton Court Care Home. We will pass our kind words to the team they love hearing good feedback.


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Review from Joanne C (Daughter of Resident) published on 5 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff, every time/interaction since my Mum moved in have been lovely, caring, friendly, helpful and warm. We have not met anyone who isn't! The cleanliness is wonderful too and to have peace of mind too for the family that my Mum is safe and being cared for is lovely. It would be good to maybe have
a few more physical exercises, more walking etc.

Reply from Gemma Wyss, Customer Service Manager at Milton Court Care Home - Avery Healthcare

Thank you for your kind response. It's lovely to hear positive feedback. We will take your comments on board and arrange some new activities with our well-being team.


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Review from Tracy D (Daughter of Resident) published on 30 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in the home now for nine months and I'm still so happy with the care that she receives every day. The staff here are all so lovely, kind and caring. They treat my mum with kindness and respect too as well as us, her family. Thank you all so much for looking after my mum like you all
do. My mum is settled and happy and for us as her family that is all we can ask for. Thank you so much for everything that you are all doing.

Reply from Gemma Wyss, Customer Service Manager at Milton Court Care Home - Avery Healthcare

Thank you so much for taking the time to write such a wonderful review. We work hard to make sure our residents are happy and lead a fulfilled life as much as possible. I will be sure to share your comments with the Milton Court team.


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Review from Barbara A (Friend of Resident) published on 10 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the staff very kind and caring. His room is very nice, and he enjoys all his food.

Reply from Gemma Wyss, Customer Service Manager at Milton Court Care Home - Avery Healthcare

Thank you for your kind words. We, here at Milton Court, appreciate positive feedback.


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Review from Derek D (Partner of Resident) published on 16 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home with excellent, caring staff.
I have no problem recommending this care home to everyone.

Reply from Arnel Berido, Manager at Milton Court Care Home - Avery Healthcare

Thank you so much for taking the time to write such a wonderful review. It has been an honour to care for your loved one. We strive to make our resident's time with us as happy and fulfilling as possible. I will be sure to share your comments with the Milton Court team.


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Review from C N (Daughter of Resident) published on 28 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent care centre that provided wonderful care for my mother for over six years until her death at almost 106 years of age. Considerable, professional team of friendly, attentive staff who ensured safety throughout the difficult Covid period. Highly recommend as a quality home in very comfortable
surroundings.

Reply from Gemma Wyss, Customer Service Manager at Milton Court Care Home - Avery Healthcare

Thank you so very much for your kind words about our home. It was a pleasure having your mother stay with us and celebrate such amazing milestone birthdays here. We are grateful for your positive, true words.


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Review from Mohan P (Son of Resident) published on 8 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home cared for my Mother for eight weeks. She was on an end of life care. My mother was cared for exceptionally well during her stay. The staff were very friendly and always willing to help in times of need. The canteen and food were good and plentiful, although my mother couldn't eat solids. The
staff serviced her with vegetable purees.
The home and the room were kept very clean and tidy.
The management was never too busy to answer any queries we had and kept us fully informed of my mother's situation and health.
A very big thank you!

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Review from Angelina H (Sister of Resident) published on 23 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff looked after my sister with love and care and made the last few years very happy here. The family could not have wished for more for her. At the end of her life, we were so pleased to see her carers and management not only at the church but also putting on a reception at the home in celebration
of her wonderful life. We thank you all.

Reply from Jessica Morris, Regional Director at Milton Court Care Home - Avery Healthcare

Thank you very much for your kind words and support as a family. We are so pleased we have been able to make this into such a special day in your sisters memory. The team are grateful for your gratitude.


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Review from Brenda B (Friend of Resident) published on 23 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The resident's wake in the butterfly room was a beautiful, sensitive and lovely experience. Customer service was wonderful - couldn't thank you enough.

Reply from Jessica Morris, Regional Director at Milton Court Care Home - Avery Healthcare

Thank you very much for your kind review and we are so pleased we were able to support the wake.


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Review from Marina A (Sister of Resident) published on 23 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister loved being the boss here (or so she thought!) All the staff are so caring and always helpful. Close contact with the residents has always been great, good contact with staff and loving all around. Love to all the staff that looked after her, who we all loved.

Reply from Jessica Morris, Regional Director at Milton Court Care Home - Avery Healthcare

Thank you very much for your kind review and words, we are grateful to have supported with such a special day in memory of your sister.


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Review from L C (Daughter of Resident) published on 21 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We contacted Milton Court Care Home for urgent respite care for my father who had had a bad fall. They couldn't have been more helpful or supportive. Staff showed me around, met my father and when he agreed to move in made his stay comfortable and welcoming. He grew stronger and more confident during
his stay due to the care and dignity shown by the staff. He is now back home. Thank you to everyone.

Reply from Arnel Berido, Manager at Milton Court Care Home - Avery Healthcare

Thank you very much for your kind review and we look forward to sharing your feedback with the team!


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Review from Stephen B (Son of Resident) published on 20 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In my professional opinion, Milton Court Care Home management and staff are 5 stars. They are attentive, and caring and have the resident's welfare and happiness at the core of their culture and values. My mother is so pleased to be a resident at Milton Court and loves the staff and residents.

Reply from Jessica Pateman, Manager at Milton Court Care Home - Avery Healthcare

Thank you very much for your kind words, we are so pleased that you are satisfied by our service at Milton and we are indeed an Avery family.


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Review from S G (Daughter of Resident) published on 18 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Recent changes in the care home have ensured a significant improvement in the standards of care. Before these changes, there weren't sufficient staff on duty and the level of cleaning was appalling. If my mother had been in better health I would have removed her from the home. I look forward to the
continuous improvement.

Reply from Jessica Pateman, Home Manager at Milton Court Care Home - Avery Healthcare

Thank you very much for your review and noticed improvements in the service, we will share your feedback with the team.


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Review from Christine V (Daughter of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Milton Court Care Home has flourished under new (temporary) management. All of the core values have been reinstated. It is now a safe and happy environment for my mum to be in. The nursing staff and carers are respectful, show empathy and meet the needs of the residents.

Reply from Rachel Aran, Marketing Administrator at Milton Court Care Home - Avery Healthcare

Thank you for taking the time to review Milton Court Care Home in Milton Keynes. Your feedback is truly invaluable to us and our staff team. Best wishes, Rachel.


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Review from Kathy B (Friend of Resident) published on 27 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend was here from the end of June 2022 to February 2023. As well as dementia she was very ill. The care, kindness, and respect as well her dignity being respected was given by the staff with love and compassion. Such a comfortable and homely place. For me, my friend had the best care.

Reply from Rachel Aran, Marketing Administrator at Milton Court Care Home - Avery Healthcare

Thank you for taking the time to review Milton Court Care Home in Milton Keynes. It was a true pleasure to care for your friend in the loving care community that we create. Your feedback is invaluable to us and our staff team. Thank you for your kind words. Best wishes,


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Review from Joanna M (Granddaughter of Resident) published on 9 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely friendly welcome and very homely. My Grandma was happy and well looked after. The staff were professional and approachable nothing too much trouble.
The home was very safe and secure. All areas I visited were tidy and spotless.

Reply from Rachel Aran, Marketing Administrator at Milton Court Care Home - Avery Healthcare

Thank you for taking the time to review Milton Court Care Home in Milton Keynes and for your amazing 5-star rating. We are pleased to hear such positive feedback about our home. It was a true pleasure to care for your grandma and to have her as part of our loving care community, giving you and your family the peace of mind that you deserve. Best wishes, Rachel.


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Review from David M (Respite Resident) published on 9 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic care home. My nan suffers from Dementia and was being cared for at home by my mum until it became too much for her. My Nan requires 24/7 supervision as she has increasingly become nocturnal. The facilities are first class, it is nice and homely, and the staff are wonderful with her. I would
recommend this care home to anybody with an elderly relative in need.

Reply from Rachel Aran, Marketing Administrator at Milton Court Care Home - Avery Healthcare

Thank you for taking the time to review Milton Court Care Home in Milton Keynes and for your amazing 5-star rating. We are delighted with how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. Your feedback is truly invaluable to us, I will be sure to pass your kind comments on to the rest of the staff team. Best wishes, Rachel.


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Review from T G (Son of Resident) published on 25 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff seem very caring and attentive and take great pains to ensure that Dad is safe, happy and healthy. They always offer him the chance to join in activities, without ever forcing him. He enjoys the food very much, and really appreciates the care he receives. Thank you!

Reply from Rachel Aran, Marketing Administrator at Milton Court Care Home - Avery Healthcare

Thank you for taking the time to review Milton Court Care Home in Milton Keynes and for your amazing 5-star rating. We would like to thank you for your kind words regarding the care your dad has received since being a part of our loving care community, giving you and your family peace of mind. It is also nice to hear that the choice of daily activities provided by our talented well-being team is so well received and that your dad enjoys choosing what he would like to participate in without feeling pressured. It is a pleasure to have him living with us as part of our loving care community. Best wishes.


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Current Review Score: 9.3 (9.281)

Overview of Review Score

The Review Score of 9.3 (9.281) out of 10 for Milton Court Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.774 for Milton Court Care Home - Avery Healthcare is calculated as follows: ( (139 Excellents x 5) + (36 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 177 Ratings = 4.774

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.507 Points relating to the number of positive Reviews for Milton Court Care Home - Avery Healthcare is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 148 registered maximum number of service users is 29.6. 15 Positive Reviews ÷ 29.6 = 0.507

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Jul 2023

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (5)

Abi

Abi Halpin

Job Title: Clinical Deputy Manager

Joined: 2023

Hello, I’m Abi I’m Deputy Manager at Milton Court. I qualified as a registered nurse in the Philippines and moved to the UK. Ever since I have provided care for the elderly.
I love supporting our residents with their well-being, I also enjoy building a bond with our families as it is important to me. I encourage all the staff to build relationships and treat our customers as extended family as well as encourage them to progress.


I love getting to know our residents and hearing their vivid memories and life experiences.


Come meet me to have a chat about our home and enjoy a cup of coffee.


Roland

Roland Santos

Job Title: Clinical Deputy Manager

Joined: 2015

Hello, my name is Roland and I am the Clinical Deputy Manager for Milton Court! I have been a registered nurse for 32 years and I have lived in the UK for the last 18 years.


I have been supporting my team and residents for 8 years here at Milton and I pride myself on the relationships formed with all relatives and friends who visit our service.


I believe it is important to support residents with their personalised routines whether that is relaxing in their rooms or spending time with other residents. I make sure evening and morning medication is taken on time and I check residents are as comfortable as possible when they go to bed and throughout the night.


We look forward to welcoming new residents and ensuring everyone is living their best life here at Milton Court!


Anita

Anita Khambh

Job Title: Home Administrator

Joined: 2023

Hello, I am Anita and I am the Home Administrator for Milton Court!


I joined Avery in 2023 and I help residents and families with finances and paperwork, so please do speak to me if you have any questions about these.

I have worked in administration roles for over 25 years and absolutely love working as part of a team. I aim to make moving to our home as smooth as possible for residents and I like making our support procedures as efficient as possible.


I enjoy my daily walk around and conversations held with our incredible residents, if you need any support with the administration aspect of your move I will be your helping hand.


Margareta

Margareta Parvu

Job Title: Unit Manager

Joined: 2016

Hello everyone! My name is Margareta Known to many as Marga and I am the Unit Manager for the Sandringham Suite for Milton Court. My role is to ensure Sandringham is running smoothly and to make sure all the residents of Sandringham have everything they need and want. I started working in Milton Court as a carer and have progressed to Senior, Team Leader and now Unit Manager


My aim is to ensure Sandringham is run well and efficiently. I work with all health professionals to make sure that residents are supported. I also make sure the shift runs smoothly, working with the team to give our residents the best quality of life.


I love to see our residents happy and promoting their independence as much as possible. Just because you come into our care doesn’t mean your lifestyle should change.


Come on over to Milton and have a chat with me in our beautiful lounge to hear more about Sandringham!


Dorian

Dorian Blazicko

Job Title: Maintenance Operative

Joined: 2023

Hello everyone! My name is Dorian, I am one of the Maintenance for Milton Court. My role is to maintain the building and grounds of Milton Court. As I am a very practical person training as a Ship Mechanic back home, I love fixing things and making sure everything is just right. I am very proud to be a part of the Milton Court team.


On my normal day, you will see me turning my hand to many things such as making sure resident’s rooms are all in good working order. Doing our daily, weekly and monthly checks. I will support you with your move-in by putting up pictures, helping move any belongings or putting things in place for you. I am always here to help.


Come on over to Milton and have a chat to find out more about what I do.


Frequently Asked Questions about Milton Court Care Home - Avery Healthcare

What types of Care is Milton Court Care Home - Avery Healthcare registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Milton Court Care Home - Avery Healthcare provide?

Palliative Care, Day Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Milton Court Care Home - Avery Healthcare have?

There are 126 Single Rooms and 11 Couples/Companion Rooms.

What are the Facilities & Services at Milton Court Care Home - Avery Healthcare?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Milton Court Care Home - Avery Healthcare to the centre of Milton Keynes?

2.3 mile(s) as the crow flies, distance by road may be significantly further.