Review from Gail T (Daughter of Resident) published on 24 November 2022
Submitted via Website • Report

Overall Experience

My mother has been in respite care for a few weeks at Milton Court, and as her daughter, I have been beyond impressed with the level of care provided for Mum during this time. All the staff I have spoken to have been warm and caring, providing her with a stable caring environment.
The rooms are bright

and airy with en-suites and are cleaned to a high standard. The food looks very appetising too and there are plenty of activities.
Mum always sings when she's happy, and she's been singing a lot; what a lovely care home for my elderly mother to be in, even for a short while.
Thank you so much.

Reply from Rachel Aran, Marketing Administrator at Milton Court Care Home - Avery Healthcare

Thank you for taking the time to review Milton Court Care Home in Milton Keynes. We are delighted to hear that your mother enjoyed her respite stay with us, in the loving care community that we create, giving you and your family peace of mind. We are so pleased that the home is clean and inviting for residents, staff and visitors alike, and that the choice of daily activities are so well received. It is lovely to hear that your mother is singing again, we would love to welcome her back at any time should the need arise. Best wishes.

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Review from Sue G (Daughter of Resident) published on 22 November 2022
Submitted via Postal Card • Report

Overall Experience

A lovely home. Super rooms, caring, attentive staff who always have time for Mum and show an interest in her. Activities every day, which Mum thoroughly enjoys, are interesting and stimulating. Staff on top of Mum's medical needs.
I can't think of any shortcomings, so far Mum has been very happy since

she moved in in August. She was lonely at home but now there is always someone to talk to from first thing in the morning until bedtime.

Reply from Rachel Aran, Marketing Administrator at Milton Court Care Home - Avery Healthcare

Thank you for taking the time to review Milton Court Care Home in Milton Keynes and for your amazing 5-star rating. We are delighted to hear such positive feedback about our community and the dedication of the staff team, who provide an exceptional level of care on a daily basis. It is nice to know that your mum is happy and settled in her new environment and enjoys spending time with her peers. It is a pleasure to have her as part of our loving care community. Best wishes.

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Review from P M (Wife of Resident) published on 2 November 2022
Submitted via Postal Card • Report

Overall Experience

My husband was previously in another home in the area and was admitted to hospital due to being dehydrated and undernourished. When he was discharged we were lucky enough to be able to get him into Milton Court.
We feel so much more confident and happy with him being in Milton Court they seem to understand

his needs as he is suffering from Alzheimer's disease. The staff work so hard and it would help if there was an increase in carer numbers.

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Review from W V (Daughter of Resident) published on 28 October 2022
Submitted via Website • Report

Overall Experience

Mum is a new resident and all staff have made her transition from home to here a happy one. My family and I have also been treated with kindness and respect, which is important as this was a new experience for us after wondering how she would cope.
This is a lovely, welcoming home with excellent facilities

and I would thoroughly recommend it for your loved one.
Thank you for looking after her and making her feel contented and comfortable.

Reply from Rachel Aran, Marketing Administrator at Milton Court Care Home - Avery Healthcare

Thank you for taking the time to review Milton Court Care Home in Milton Keynes. We would like to thank you for your kind words regarding the care your mum has received since being a member of our loving care community, giving you and your family peace of mind. We understand that moving a loved one into care can be an overwhelming experience for all parties, and therefore, we offer our full support in ensuring this process is smooth and stress-free. We are delighted how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents.
Best wishes.

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Review from Margaret C (Resident) published on 27 October 2022
Submitted via Postal Card • Report

Overall Experience

I was not coping on my own at home. This has been a very good move for me. I feel safe and there is always somebody on hand day and night. I am a different person. Very happy.

Reply from Rachel Aran, Marketing Administrator at Milton Court Care Home - Avery Healthcare

Thank you for taking the time to review Milton Court Care Home in Milton Keynes. We understand that moving into care can be overwhelming and therefore we offer full support to ensure that the process is as smooth and stress free as possible. We are delighted how happy and settled you are in the loving care community that we create and that your health/wellbeing has improved. Best wishes, Rachel.

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Review from Peter C (Son of Resident) published on 19 October 2022
Submitted via Website • Report

Overall Experience

My Mother has been in Milton Court since 2019. Over that time her care has been varied. The memory floor was not well run, and staff showed little understanding of the care needs of residents with dementia. However, in balance to that comment, I have to say the nursing floor is much better run, and

the care staff works very hard in what is a very demanding environment. My Mother has been a lot happier since being on that floor and the care staff were exceptional in nursing her during a time when she was severely ill, and she pulled through.
Unfortunately, I would have to add that the Manager and admin staff show no regard for stakeholder engagement and have been consistently malicious and spiteful in their attitude. It hardly shows the company in a good light and in fact demonstrates the contempt they hold for their employer.

Reply from Ryan Farrelly, Marketing Assistant at Milton Court Care Home - Avery Healthcare

Thank you for reviewing Milton Court Care Home in Milton Keynes. We appreciate such positive feedback regarding your mother's stay on our nursing floor. Please be assured that our staff go above and beyond the standards to ensure each resident receives a thorough self-centred care programme. It is disappointing to hear about your dissatisfaction towards your mother's stay on the memory floor and with certain members of our team. Please do contact the Home Manager on 01908 699555 to discuss this matter further.

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Review from Douglas B (Son of Resident) published on 17 October 2022
Submitted via Website • Report

Overall Experience

My mother has been in Milton Court since July 2019. She has been very well looked after and indeed, I also have benefited from good advice. Sadly the Alzheimer's is taking its toll and she is now in the Balmoral Unit where she is receiving excellent care. The staff (one member in particular who keeps

in touch with me) are excellent. Thank you.

Reply from Rachel Aran, Marketing Administrator at Milton Court Care Home - Avery Healthcare

Thank you for taking the time to review Milton Court Care Home in Milton Keynes. We are delighted to hear how satisfied you are with the exceptional level of care that your mother has received from our dedicated staff team. It is a true pleasure to have your mother as part of our loving care community, giving you and your family the peace of mind that you deserve. Best wishes.

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Review from Carol W (Daughter of Resident) published on 13 October 2022
Submitted via Postal Card • Report

Overall Experience

Very new resident came in for respite and decided to stay. The staff are very kind and helpful and make you feel welcome. The facilities are superb. Makes you feel like it's home from home. Thank you for the peace of mind.

Reply from Rachel Aran, Marketing Administrator at Milton Court Care Home - Avery Healthcare

Thank you for taking the time to review Milton Court in Milton Keynes and for your amazing 5-star rating. We are delighted to hear that you enjoyed your respite stay with us and decided to make your stay a permanent one. It is a true pleasure to have you as a member of our loving care community. Best wishes.

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Review from W F (Daughter of Resident) published on 10 October 2022
Submitted via Postal Card • Report

Overall Experience

On visiting my mother today, I heard shouting to find her on the toilet in a mess. Finally found a staff member to help my mum. Mum was distressed, goodness knows how long she had been waiting. Asked staff member why no one was answering alarms, her reply, we are short-staffed! This is happening far

too often! These elderly people are being left at risk!

Reply from Dionne Pearson, Home Manager at Milton Court Care Home - Avery Healthcare

We are sorry that we have not met your expectations on this occasion leaving you cause to leave a negative review.

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Review from Susan H (Daughter of Resident) published on 7 October 2022
Submitted via Postal Card • Report

Overall Experience

On visiting my mother today, who has been poorly with stomach problems, I was horrified to see that the beaker she was drinking from was full of mold spots and the lip she drinks from was absolutely filthy with even more mold!
Yesterday my sister visited to find no staff and Mum shouting for help,

as she has soiled herself. This is all totally unacceptable.

Reply from Dionne Pearson, Home Manager at Milton Court Care Home - Avery Healthcare

Thank you for your review. We are saddened to hear that you feel cause to complain. We have received and responded to your formal complaint which addresses all of the points you have raised.

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Review from Jane W (Daughter of Resident) published on 6 October 2022
Submitted via Website • Report

Overall Experience

The care my father receives is excellent. The management and admin team are always friendly and welcoming. staff have gone above and beyond in the care for my father and is always on hand to offer support. Thank you to all the staff who always greet me with a smile.

Reply from Rachel Aran, Marketing Administrator at Milton Court Care Home - Avery Healthcare

Thank you for taking the time to review Milton Court Care Home in Milton Keynes. We are delighted to hear such positive feedback about our community and the dedication of the staff team, who provide an exceptional level of care whilst creating a fun and safe environment for our residents. It is a true pleasure to have your father living with us in the loving care community that we create.
Best wishes.

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Review from Julie Ann B (Daughter of Resident) published on 6 October 2022
Submitted via Postal Card • Report

Overall Experience

Mitton Court is everything you would want for your loved one. My mum had dementia and always said 'I love it here, this is my home'.
This gave me great comfort in knowing she was happy. The staff are incredible, kind and supportive. They become part of your family and always welcome you with a smile.

Excellent in keeping you in touch about your loved one of any changes. I found this very reassuring. I can not thank everybody enough for the kindness they have shown to me and my dear mum.

Reply from Rachel Aran, Marketing Administrator at Milton Court Care Home - Avery Healthcare

Thank you for taking the time to review Milton Court Care Home in Milton Keynes and for your amazing 5-star rating. We are delighted to hear how satisfied you are with the exceptional level of care that your mum has received by our dedicated staff team. It is a true pleasure to have your mum as part of our loving care community, giving you and your family the peace of mind that you deserve. Best wishes.

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Review from D C (Daughter of Resident) published on 25 April 2022
Submitted via Website • Report

Overall Experience

Milton Court is a really lovely home. My Mum hasn’t been here long, however, the staff are all amazing. Covid has been really hard on everybody, especially the staff, who have to look after our loved ones every day all day, they have to try to keep morale up, amongst staff and residents which must be

really difficult. Keep doing what you are doing!

Reply from Rachel Aran, Marketing Administrator at Milton Court Care Home - Avery Healthcare

Thank you for taking the time to review Milton Court Care Home in Milton Keynes. We are pleased to hear how well your mum has settled into our loving care community. Our dedicated staff go above the standards daily to ensure all residents receive an exceptional level of care. We look forward to seeing you on your next visit. Best wishes.

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Review from Margo Y (Sister of Resident) published on 22 November 2021
Submitted via Postal Card • Report

Overall Experience

Staff are welcoming and caring but extremely busy. We have noticed staff shortages and workforce changes in a short period of time.

Reply from Dionne Pearson, Home Manager at Milton Court Care Home - Avery Healthcare

Thank you for taking the time to review our service, your feedback is invaluable to us. We would like to confirm that the suite has always had safe staffing levels that are meeting the needs of the dependency of the suite, which are assessed and reviewed on a regular basis. This consists of a stable core of staff, who are supported by agency staff (who remain the same to ensure consistency) whilst the home goes through safe recruitment. Due to the fact the staff are on different shift patterns, it may appear like there are different staff on at times. Best wishes, Dionne.

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Review from Carol S (Daughter of Resident) published on 19 November 2021
Submitted via Website • Report

Overall Experience

My mother has been a resident at Milton Court since May 2019. The home and rooms are clean and well looked after. The staff take great care of my mother, are genuinely interested in her welfare and, especially over the covid crisis, have stepped up to comfort her when visiting has been suspended. The

attention they have given to keeping the residents safe is excellent. I would also like to thank the staff for the care and understanding they have shown me when times have been difficult. My mother is not always the easiest person to deal with, but that has not stopped them from being thoughtful and understanding. They go the extra mile. Thank you.

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Review from Kerry F (Daughter of Resident) published on 7 July 2021
Submitted via Website • Report

Overall Experience

200 words cannot describe how great Milton Court have been in regards to my dad. My dad has Parkinson's and he moved in, in January 2020 in a very bad state healthwise: anxious, not eating, struggling to take his medication and not able to cope independently. The care home have been amazing at managing

Dad's needs (especially through a pandemic) and have gotten to know his quirks and character well. Dad feels safe and knows that there is someone always on call to help him, which is very important for us all. The staff are always friendly, kind, helpful and the communications from the care home in general has been very good both from a Covid perspective, but also in terms of Dad's care. The reception staff are great and the care home has a good relationship with Dad's Parkinson's nurse and managing/maintaining his medication schedule. We're really happy that Dad is at such good home and it's put our minds so much at ease, which I didn't think was possible a few years ago.

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Review from Kevin D (Son of Resident) published on 1 July 2021
Submitted via Website • Report

Overall Experience

Whilst my mother was only in Milton Court for a short period of time, between her release from hospital and sadly passing away, the care given by the Milton Court team was exemplary, both to my mother and myself. Given the challenges brought by the Covid restrictions, the team managed to make her comfortable

and enabled us to visit her as and when required in her last days. Despite the very short duration of her stay, I cannot fault the care given and highly recommend the team and the care home.

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Review from Kim L (Daughter of Resident) published on 24 June 2021
Submitted via Website • Report

Overall Experience

My father went into the care home very frail, as a family we didn’t think Dad would come out the other side but with care, kindness and support the staff have shown him he now has a new lease of life. They were very responsive keeping us informed every step of the way. Any changes we were instantly

informed of. My dad has become a little more independent and often tells us the funny things that go on, always laughing and joking.

Reply from Rachel Aran, Marketing Administrator at Milton Court Care Home - Avery Healthcare

Thank you for taking the time to review Milton Court Care Home and for your lovely feedback. We are delighted to hear that your father's health has improved and he is happy and settled in the loving community that we create. Our highly trained staff team do a fantastic job at creating a warm and welcoming environment for all residents and their loved ones. Best wishes, Rachel

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Review from Jane L (Daughter of Resident) published on 24 June 2021
Submitted via Website • Report

Overall Experience

Met the customer services rep and visited Milton Court several times before Mum became a permanent resident. We were shown around the premises and looked at all the services provided by the home.

The customer services rep has been outstanding with her attention to detail and her level of care exceeds

all expectations. She always has a lovely smile, ready to listen and offers support and guidance when needed.

My mum became a resident in April 2020 and she has settled in very well. Her health has improved and she has put on weight. She has made friends and regularly takes part in activities provided by the home.

It's lovely to be secure in the knowledge that my mum is now safe and receiving the high level of care and attention she needs.

Reply from Rachel Aran, Marketing Administrator at Milton Court Care Home - Avery Healthcare

Thank you for taking the time to review Milton Court Care Home. We are delighted to hear how satisfied you are with our home and the excellent work our staff carry out daily, to deliver exceptional standards of care to all our residents, giving you and your family the peace of mind you deserve. The well-being of our residents is our primary concern, and we host a variety of activities daily; we are so pleased that your mother enjoys participating. It is a true pleasure to have her stay with us in the loving community that we create.
Best wishes, Rachel

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Review from Jeff B (Son of Resident) published on 7 May 2021
Submitted via Website • Report

Overall Experience

Government restrictions on visiting care home residents have recently been eased so my sister and I can now make personal visits to my mother who has been at the home for 2 years now. I simply can not praise the carers, the activities staff and the administration/management staff enough for their exemplary

dedication through such challenging times. Yesterday was a difficult day as my mother, who has dementia, was not understanding that visits are conditional on testing. It would have been easy for the staff to shrug and say 'sorry but the visit can not go ahead'; yet they persisted far beyond expectations and I was able to see my mother in person for the first time in over 6 months. Thank you Milton Court for understanding the needs of relatives as well as the needs of the residents, you are the best!

Reply from Ryan Farrelly, Marketing Assistant at Milton Court Care Home - Avery Healthcare

Thank you for taking the time to review Milton Court Care Home. We are so delighted to be welcoming our resident's loved ones back into our home for safe visits and it's great to see you and your sister again! Nothing is ever too much for our highly trained staff team and they go above the standards daily to deliver an exceptional level of care for all our residents. We understand how difficult the past 6 months must have been for your mother and her family, and are always looking into ways to accommodate all parties needs. Best Wishes, Ryan.

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