Milton Court Care Home - Avery Healthcare

Tunbridge Grove, Kents Hill, Milton Keynes MK7 6JD
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9.3 80 Reviews
  • Milton Court Care Home - Avery Healthcare, Milton Keynes
Offering residential, respite, nursing, and dementia care, Milton Court is a thriving and companionable residential care home for those requiring additional support during their later years. Situated from the A421 Standing Way, the care home is easily accessible from neighbouring towns across Bedfordshire and Buckinghamshire.

The team focus on the individual needs of residents, and they actively encourage the involvement of relatives and friends - the Facebook page is a hub of comments and support from loved ones. They value listening, and the care community's emphasis on life stories incorporated into care programmes is a distinctive feature of the home.

The home is spread across three different floors, each have undergone refurbishment, and the dedicated dementia care community has its own suite.

Across each floor, the spacious bedrooms, equipped with en-suite wet rooms and TVs, offer inviting spaces for residents, friends and family. Adorned with colourful throws and rugs, lounges provide ideal settings for communal activities or cosy chats, with one-to-one conversations being a favourite. The inviting coffee lounge is a pleasant space for residents to enjoy their morning drink, often accompanied by guests. The garden serves as a refreshing spot for a morning walk, building up an appetite for lunch and the home includes its very own hair salon and cinema room.

For those seeking a short break, Milton Court offers short-term respite care in Milton Keynes, accommodating stays for a week or longer. To learn more about the respite care services, contact the friendly team and for a closer look at the nursing home in Milton Keynes, you are always welcome to schedule a visit.

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Care Provided by Milton Court Care Home - Avery Healthcare

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 148 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Tracy Shepherd (Interim Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (126)
    • Couples/Companion Rooms (11)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2015
    • Number of floors: 4

Funding & Fees Guide for Milton Court Care Home - Avery Healthcare

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,350
    • Self-Funded Residential Dementia Care from £1,350
    • Self-Funded Nursing Care from £1,450
    • Self-Funded Nursing Dementia Care from £1,450
    • RESPITE Self-Funded Residential Care from £1,400
    • RESPITE Self-Funded Residential Dementia Care from £1,400
    • RESPITE Self-Funded Nursing Care from £1,400
    • RESPITE Self-Funded Nursing Dementia Care from £1,400
  • (these prices are only a guideline, please contact Milton Court Care Home - Avery Healthcare to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Milton Court Care Home - Avery Healthcare Reviews (80)

Total of 80, showing 41-60
9.3

Milton Court Care Home - Avery Healthcare has a Review Score of 9.3 (9.281) out of 10, based on 15 reviews in the last 2 years. Over all time Milton Court Care Home - Avery Healthcare has 80 reviews.

Overall Experience

  • 66
  • 9
  • 3
  • 1
  • 1

Date Published

80
1
6
15
65

Review from Chris H (Son of Resident) published on 11 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My mother has been a resident at Milton Court since October 2017. She is privately funding her care and suffers from dementia. During this time, she has received very good care from attentive and dedicated staff. From conversations I have had with staff members, their work is clearly a vocation and
something they care about. However, sadly I cannot say that the home represents value for money. Since moving in, my mother's fees have increased by 37% in just over three years and frankly are now verging on unsustainable. I have exchanged correspondence with the owners to try to understand the reasons behind this and have not received what I consider a sufficiently detailed explanation of the fee increase. I realize that care is expensive and am under no illusions about this but I cannot reconcile in my own mind fees of £5,300 a month, however good the care provision, particularly when the group accounts show remuneration for the 4 Directors totalling £2.7m during the two years to 31/3/19.

Reply from Ryan Farrelly, Marketing Assistant at Milton Court Care Home - Avery Healthcare

Thank you for reviewing Milton Court Care Home. Our staff team will be delighted to hear that you are satisfied with the care that they provide. As you will know from the detailed letter, we sent you on the 23rd December 2020, it was explained to you that unfortunately due to reasons out of our control we must increase the annual fees of our homes. These increases are also in line with the sector and the thousands of homes around the Midlands, North, and South, not just for Milton Court or Avery Homes. We hope that the detailed information in this letter will help you understand why care homes across the country have increased their annual fees to provide the highest quality care for our loved ones. Many thanks.


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Review from Yvonne P (Daughter of Resident) published on 22 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, who has Alzheimer's, after a very difficult year was lucky enough to move to Milton Court this month. The transition was smooth, with all her belongings placed/unpacked for her before she arrived. The staff have been wonderful and really understand her quirky personality. Mum has only been
at Milton Court for a couple of weeks and has shown improvement in her mental health, general wellbeing and has even begun using her mobile phone again to call us. She had lost this skill about 9 months ago and during these difficult times to hear her voice, when she chooses to speak to us is fabulous. I've just found out the schedule for Christmas Day and this has put my mind at rest as it is perfect! She will have a great day. I can't wait to hear all about it from my mum.
Many thanks for all the hard work and dedication of the team.

Reply from Ryan Farrelly, Marketing Assistant at Milton Court Care Home - Avery Healthcare

Thank you for taking the time to review Milton Court Care Home. Our highly trained staff team always go above standards to ensure that each resident feels safe and at home within our loving community. The well-being of our residents is our top priority and even though some of our traditional Christmas celebrations have been cancelled this year due to government guidelines, we have been pulling out all the stops to make this Christmas and the festive period joyful and full of opportunities to spread some festive cheer - whilst ensuring resident safety. Our staff team are so delighted to hear how satisfied you are with our home and we look forward to welcoming you back from more regular visits once safe to do so. Best Wishes.


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Review from J H (Daughter of Resident) published on 24 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father who suffered from dementia had been a resident at Milton COurt Car Home since May 2017. Sadly he passed away on 27th July 2020. During his time at Milton Court, he was treated with the utmost respect and the care he received was second to none. The staff really are wonderful and go out of
their way to make the residents feel valued and well cared for. I would highly recommend this care home.

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Review from John S (Husband of Resident) published on 3 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My late wife, who had severe dementia, required nursing care early in 2019. Her family and I (she was my second wife) were recommended to Milton Court by the Council. The admissions policy of this care home requires prospective residents to have funds of £100K available otherwise admission is at the
discretion of the home manager. My wife was admitted on 1 March 2019 and became eligible for local authority financial support from July 2019. A word of caution: the local authority is another Council and their funding was not in place until 1 November 2019 despite my submission of the appropriate financial documents to the Council in May 2019.
As a family, we were well satisfied with excellent support, and nursing care that my wife received, especially at the end of her life. She died in March of this year, and her death was not related to the Covid-19 virus. I cannot comment upon the activities provided as my wife’s condition rendered her unable to derive any benefit from them.

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Review from Angela T (Daughter of Resident) published on 20 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother has been welcomed with open arms since we needed to find her permanent care. She was reluctant to relinquish her home of over 50 years but, after a lengthy period in hospital and rehabilitation care she decided that needs must. She has fitted in extremely well, taking part in the endless
activities and enjoying them immensely. All the staff are caring, friendly and helpful. Unfortunately, further health issues have restricted Mum, but she has been looked after with great care throughout. Currently, not being able to visit is hard on her and us, but video calls that the staff help her with mean we can see her, this is very comforting. We know that she is being looked after how we would like her to be and cannot wait to get in and see her, and the wonderful team again as soon as possible.

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Review from Jo G (Daughter of Resident) published on 20 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 89-year-old mum moved into the care home in December 2019, following months of constant hospital visits with mild strokes and TIA's and living at home, even with private care, became unviable. Since being in Milton Court, she hasn't had a single visit to A&E and that for me speaks volumes. She has
a lovely big room, she enjoys the many activities, and doesn't even grumble about the food that much. The staff are great. We both think they do an amazing job anyway and never more so than in this terrible pandemic. To all the staff who are working so hard, going into the frontline with smiles on their faces, keeping up the morale of the residents and keeping Covid-19 at bay when it has ravaged so many nursing homes across the nation - I can't say thank you enough. I know Mum feels very grateful to be at Milton Court. It is home now. I know she's happy and that is everything.

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Review from Roger W (Son of Resident) published on 20 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a very happy resident in the care home for over a year. Since the outbreak of Covid-19, the home has always acted in the best possible way to protect their residents and staff.
They were one of the first care homes in Milton Keynes to make the very tough decision to not allow any
more visits from family and friends to the home. This upset and confused some residents, but it was the only way to try and keep residents safe.
But the home has embraced many ways of helping the residents stay in contact with their family and loved ones, with social media, fantastic effort!
They just recently had a lovely celebration for everybody on VE day, residents shared stories from 1945, sang songs and had a lovely tea party, everyone looked so happy, what a brilliant way of lifting the spirits, the staff dressed up in character and even the Prime Minister made an appearance.
Thank you all your commitment, love and understanding in these unprecedented times. Stay safe.

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Review from Hazel J (Niece of Resident) published on 13 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident at Milton Court for almost three years and has been well looked after both with residential care and now with nursing care. The staff are always very approachable despite being very busy. I am very pleased with the way everyone has worked together to keep Milton Court safe
during this continuing pandemic.

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Review from Wendy W (Daughter of Resident) published on 22 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff were amazing to my mum who spent a year here a few months on the dementia level; then level three. All staff listened to any concerns, and if I thought there was a problem, it was sorted immediately with patients. Plenty of food and drink, and they are able to have familiar things of their own
to make their ensuite room more homely. As visitors, we were treated with smiles and a friendly greeting. Our thanks especially go to the girls in the reception, the nurses and carers; I was so happy my mum was able to spend her last year at Milton Court.

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Review from Isobelle M (Daughter-in-law of Resident) published on 23 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

There are many aspects of this care home that impress me related to the general standard of the physical environment in particular. But I have also been very impressed and reassured by the quality of the nursing care specifically, and the willingness of the nursing staff to advocate for the residents
with knowledge, skill and compassion. I have witnessed this more than once in the last six months or so that I have been visiting Milton Court, and it speaks to a general culture of care that is genuinely patient/resident focussed and highly professional. In addition, I always feel listened to by all staff I come into contact with whatever their designation.

Reply from Angus Matthew, Senior Marketing Manager at Milton Court Care Home - Avery Healthcare

Many thanks for your time to leave us your feedback. I will pass on your kind words to the team.


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Review from K C (Daughter of Resident) published on 3 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been in Milton Court Care Home for 18 months and is very happy, well cared for and regards it as home.

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Review from Sally B (Daughter of Resident) published on 13 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to Milton Count after a three week period in hospital. She was unable to go home, due to lack of mobility. The care from the staff and nurses was excellent and although very poorly, Mum's short time in the home was a very enjoyable one. The carers and management all come and gave us their
condolences when we emptied the room after she passed which was much appreciated.

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Review from Pete C (Son of Resident) published on 9 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Since Mum has been at Milton Court, she has settled in well and the carers have made time to get to know her. She is happy with her room, which she now considers home surrounded by her own personal things. She receives good care although an extra carer on the suite she is on would take the pressure
off the busy workload.

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Review from Melanie S (Regular Volunteer) published on 19 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful care home with a friendly vibe. There is always so much to do and the events staff seem to go out of their way to make sure there is something for everyone. I was shocked to hear about how much they do. It's so much more than daily bingo at this place.

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Review from Richard S (Son of Resident) published on 19 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The friendly care administered to my mother and the help and advice given to me has been beyond my expectations. The crucial factor for me is that Mother says she feels safe and cared for. A slight kick in the teeth for us as her previous full-time carers was when she said: "At least I am looked after
here."

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Review from Linda B (Daughter of Resident) published on 23 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I had no other dealings with care homes so was very unsure as to what we could expect. I have to say from the very first conversation to the current time the staff have all been so helpful, friendly and have a really caring attitude. I have no negative things to say about this home and am so grateful
that we found Milton Court.

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Review from Chris T (Son of Resident) published on 18 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When the need came to source a care home for my mother I contacted Milton Court and from our first contact to her moving in the service and care shown has been outstanding. Every member of staff has treated my mother with care and consideration and she settled into her new home very quickly. She is
now happy and well cared for. The rooms are very comfortable and I'm told the food is great! There is a constant range of activities to get involved with and the initial overall response from my mother is that there is a nice atmosphere within the home. You certainly pick up on the fact that it's a place where residents are happy and that is really down to the excellent staff. Placing a loved one into care is a massive decision and I have not for one second doubted that this is the right place for my mother to live. If you are looking for a care home where your loved one will be treated with care and respect I would recommend paying Milton Court a visit.

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Review from Hilary B (Friend of Resident) published on 17 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home, very welcoming staff. Staff are always polite, smiling and eager to help the residents. Home is decorated beautifully and well maintained.

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Review from Sandra H (Daughter of Resident) published on 25 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I truly believe that my mother has just reached the age of 90 years due to the care she has received.

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Review from Tim B (Son of Resident) published on 25 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff found to be friendly and willing to help and listen.
Front of house very welcoming.
Maintenance department, very proactive and always happy to help.
In general, a lovely comfortable home.

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Current Review Score: 9.3 (9.281)

Overview of Review Score

The Review Score of 9.3 (9.281) out of 10 for Milton Court Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.774 for Milton Court Care Home - Avery Healthcare is calculated as follows: ( (139 Excellents x 5) + (36 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 177 Ratings = 4.774

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.507 Points relating to the number of positive Reviews for Milton Court Care Home - Avery Healthcare is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 148 registered maximum number of service users is 29.6. 15 Positive Reviews ÷ 29.6 = 0.507

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Jul 2023

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (5)

Abi

Abi Halpin

Job Title: Clinical Deputy Manager

Joined: 2023

Hello, I’m Abi I’m Deputy Manager at Milton Court. I qualified as a registered nurse in the Philippines and moved to the UK. Ever since I have provided care for the elderly.
I love supporting our residents with their well-being, I also enjoy building a bond with our families as it is important to me. I encourage all the staff to build relationships and treat our customers as extended family as well as encourage them to progress.


I love getting to know our residents and hearing their vivid memories and life experiences.


Come meet me to have a chat about our home and enjoy a cup of coffee.


Roland

Roland Santos

Job Title: Clinical Deputy Manager

Joined: 2015

Hello, my name is Roland and I am the Clinical Deputy Manager for Milton Court! I have been a registered nurse for 32 years and I have lived in the UK for the last 18 years.


I have been supporting my team and residents for 8 years here at Milton and I pride myself on the relationships formed with all relatives and friends who visit our service.


I believe it is important to support residents with their personalised routines whether that is relaxing in their rooms or spending time with other residents. I make sure evening and morning medication is taken on time and I check residents are as comfortable as possible when they go to bed and throughout the night.


We look forward to welcoming new residents and ensuring everyone is living their best life here at Milton Court!


Anita

Anita Khambh

Job Title: Home Administrator

Joined: 2023

Hello, I am Anita and I am the Home Administrator for Milton Court!


I joined Avery in 2023 and I help residents and families with finances and paperwork, so please do speak to me if you have any questions about these.

I have worked in administration roles for over 25 years and absolutely love working as part of a team. I aim to make moving to our home as smooth as possible for residents and I like making our support procedures as efficient as possible.


I enjoy my daily walk around and conversations held with our incredible residents, if you need any support with the administration aspect of your move I will be your helping hand.


Margareta

Margareta Parvu

Job Title: Unit Manager

Joined: 2016

Hello everyone! My name is Margareta Known to many as Marga and I am the Unit Manager for the Sandringham Suite for Milton Court. My role is to ensure Sandringham is running smoothly and to make sure all the residents of Sandringham have everything they need and want. I started working in Milton Court as a carer and have progressed to Senior, Team Leader and now Unit Manager


My aim is to ensure Sandringham is run well and efficiently. I work with all health professionals to make sure that residents are supported. I also make sure the shift runs smoothly, working with the team to give our residents the best quality of life.


I love to see our residents happy and promoting their independence as much as possible. Just because you come into our care doesn’t mean your lifestyle should change.


Come on over to Milton and have a chat with me in our beautiful lounge to hear more about Sandringham!


Dorian

Dorian Blazicko

Job Title: Maintenance Operative

Joined: 2023

Hello everyone! My name is Dorian, I am one of the Maintenance for Milton Court. My role is to maintain the building and grounds of Milton Court. As I am a very practical person training as a Ship Mechanic back home, I love fixing things and making sure everything is just right. I am very proud to be a part of the Milton Court team.


On my normal day, you will see me turning my hand to many things such as making sure resident’s rooms are all in good working order. Doing our daily, weekly and monthly checks. I will support you with your move-in by putting up pictures, helping move any belongings or putting things in place for you. I am always here to help.


Come on over to Milton and have a chat to find out more about what I do.