Neath House

Currier Drive, Neath Hill, Milton Keynes MK14 6NS
Submit a Review
10 49 Reviews
  • Neath House, Milton Keynes
Neath Hill Care Centre is full of charm and character and has a distinct homely feeling. Situated in a quiet residential area of Milton Keynes, there are strong local community links with local shops and pubs within walking distance. There are excellent public transport services to central Milton Keynes Shopping Centre which is only a short bus ride away.

Neath Hill is a purpose built residential care home with an excellent reputation for providing a high standard of permanent and respite Dementia care and accommodation. There are 47 single bedrooms, 38 of which have en-suite facilities, along with six cosy lounges and five dining areas with kitchenettes.

Life at Neath Hill is designed so that each resident feels completely supported in all aspects of their lives. The activities programme is tailored around individuals interests and the building and facilities are designed in a way that incorporates the Dementia Care Strategy.

Additionally, there is a Hairdressing Salon and a lovely conservatory, used as a dining area, activity area, disco and library. Two of the lounges open onto their own enclosed courtyards, and there is also a large south facing garden, all of which are accessible to wheelchair users.

Remaining active is important and the home offers a wide variety of daily activities, along with events, such as discos, seated Ballet sessions, church services, a visiting hairdresser and chiropodist. All of which enhance the quality of life for the residents at Neath Hill.

The home takes great pride in the quality of the catering service and provides excellent, nutritious homely food whilst accommodating all specialised diets.

Choosing a care home can be an overwhelming process, the experienced staff and manager at Neath Hill are there to support throughout and provide the highest standard of individualised care for the residents.

Show Neath House on the Map

Care Provided by Neath House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 47 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • End of Life Care
  • Own GP if required

Good to Know

  • Person in charge
  • Deepu Pillai (Home Manager)
  • Admission Criteria
    • Via Milton Keynes Council or the Home Manager
    • Ages 60+
  • Room Information
    • Single Rooms (47)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (5)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2010
    • Number of floors: 2

Funding & Fees Guide for Neath House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,300
    • Self-Funded Residential Dementia Care from £1,300
    • RESPITE Self-Funded Residential Care from £1,300
    • RESPITE Self-Funded Residential Dementia Care from £1,300
  • (these prices are only a guideline, please contact Neath House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time.


  • Parking

  • Free parking on-site for visitors.


Neath House Reviews (49)

Total of 49, showing 1-20
10

Neath House has a Review Score of 10 (9.954) out of 10, based on 26 reviews in the last 2 years. Over all time Neath House has 49 reviews.

Overall Experience

  • 42
  • 6
  • 1
  • 0
  • 0

Date Published

49
7
14
26
23

Review from Shain A (Son of Resident) published on 17 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very each to access and sign in, all staff are friendly and provide an excellent service. My mum is very happy here and she is looked after well. Facilities are kept very clean and service is 5 stars.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elizabeth S (Daughter of Resident) published on 3 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would agree with another review that the service at Neath House is faultless. The staff were very caring and welcoming. They treated my dad with dignity at all times. He passed away while he was there so I spent a lot of time sitting with my dad and got to see how regularly the staff checked on him,
how they regularly prompted him to drink when he was able to and how they checked his clothes and position, cleaning, reclothing and repositioning him when necessary. They also took time to feed him and clearly took pride in ensuring he ate enough. When my sister and I went in to collect my dad's possessions they behaved with great compassion towards us. I cannot state highly enough the gratitude we feel for how they managed my dad's last days.

Reply from Deepu Pillai, Manager at Neath House

Thank you so much for sharing your heartfelt experience with us during what must have been an incredibly difficult time for you and your family. It is humbling to know that our team at Neath House was able to provide your dad with the care, dignity, and compassion he deserved in his final days. Your kind words mean so much to us, as we strive to ensure every resident is treated with the utmost respect and that their families feel supported as well. We are truly grateful for your recognition of our team's efforts and their commitment to providing personalized care. Please accept our deepest condolences for your loss. If there is anything we can do for you or your family, please don't hesitate to reach out.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Wayne A (Son of Resident) published on 8 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been exceptional with my mother and can see an improvement in my mum's happiness, after only one week. Outstanding service, very kind, very professional and always willing to help.

Reply from Deepu Pillai, Manager at Neath House

Thank you for your lovely comment. It's nice to see Mum is happy at Neath.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M G (Son of Resident) published on 8 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Faultless! All the staff at Neath House are dedicated and professional.
Your loved ones get the best care from the most amazing people.

Reply from Deepu Pillai, Manager at Neath House

Thank you, this means a lot to us. I will share your feedback with my team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J C (Son of Resident) published on 7 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The time and energy the team puts into activities for the residents really shows. My Dad has such a great time and really comes out of himself.
It's great to see both staff and residents getting together and having fun.

Reply from Deepu Pillai, Manager at Neath House

Thank you for the feedback and good to know that Dad is happy at Neath.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Trish L (Daughter of Resident) published on 30 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Neath House now for 2-3 years and she is so very happy as are we. The staff are absolutely amazing not only with all the residents but with us family when we visit. Nothing is too much trouble for any of them and they do so much with Mum and other residents keeping them entertained and
occupied as much as is possible, which is a great feeling knowing Mum is being looked after and cared for so well. Well done team Neath House! Keep up the good work and thank you all.

Reply from Celia Hardill, Regional Director (Milton Keynes) at Neath House

Thank you for your review of Neath House and the team. It's so lovely to hear that your family and your Mum are happy with the care provided. Kind regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L R (Daughter of Resident) published on 25 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff always helpful the place is lovely and clean and Mum is really looked. My mum is really happy here and we are always kept well informed about Mums progress, and her well-being and any medical issues are always discussed with me.

Reply from Celia Hardill, Regional Director (Milton Keynes) at Neath House

Thank you very much for the review for Neath House. It's lovely to hear that your Mum is happy in the home. Kind regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joanne W (Granddaughter of Resident) published on 6 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan is treated with the best care and love. She is encouraged to join in with activities and is very happy. If I need to go into a care home when I'm old this is the place I would like to be.

Reply from Celia Hardill, Regional Director (Milton Keynes) at Neath House

Thank you for the lovely review. It's so nice to hear that you Nan is happy in the home and joining in with activities. We really couldn't ask for more than that. Kind regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Linda W (Daughter of Resident) published on 28 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Neath House is excellent in all topics. My mum is cared for in a patient, caring and warm manner. Her independence and choices are always respected, and she responds very well to her care and the care staff. The staff, I feel she thinks of them as her second family. We were recently supported by the
staff to celebrate Mum's 90th. I can't thank them enough.

Reply from Deepu Pillai, Manager at Neath House

Thank you very much for completing the review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R H (Son of Resident) published on 8 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are wonderful. When observing the day-to-day life here it is obvious that day care a great deal about their work.

Reply from Deepu Pillai, Manager at Neath House

Thank-you very much for taking the time to complete the review. Much appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G O (Wife of Resident) published on 1 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very anxious about my husband going into a care home I knew nothing about these places. You can imagine my delight when I discovered the joys of Neath House. My husband is happy there and enjoys enormously all the entertainment and activities that are available for him and he loves to walk so
the gardens are a plus. All the staff are so sweet and kind and the management is always available. His appearance is always cared for and his room with a view is lovely. Thank you Neath House.

Reply from Laura Nightingale, Sales and Marketing Business Partner at Neath House

Thank you for this wonderful review, we are delighted to hear your husband enjoys the entertainment and the gardens. We will pass on all your comments to the team. Thank you.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P W (Son of Resident) published on 12 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so happy when I come to visit Mum and find her involved in the social activities. Everyone has been keeping a close eye on her and realised that she needs extra vitamins to give her a boost. Everyone at the home is trying to help prevent her having falls by getting her to use her walking trolley
rather than a stick.

Reply from Deepu Pillai, Manager at Neath House

Thank you very much P for your time to complete this lovely review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C P (Daughter of Resident) published on 6 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been in Neath House for over 10 years now. Recently, he has asked the staff about potentially getting a dog for company. I imagine this isn't usually allowed in the care home, but the staff have provided my dad with an interactive toy dog, which is the next best thing, and a lot less work. I
appreciate the kind gesture.

Reply from Deepu Pillai, Manager at Neath House

Thank you, C, for your response, much appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S C (Partner of Resident) published on 25 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Such lovely people. Couldn't do enough for you. Love them all.

Reply from Deepu Pillai, Manager at Neath House

Thank you for taking the time to complete the review. Thank you for your lovely words.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S W (Stepdaughter of Resident) published on 1 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming home and friendly, responsive staff. Thank you all.

Reply from Deepu Pillai, Manager at Neath House

Thank you very much for the time to complete the review. Much appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sue T (Daughter of Resident) published on 29 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Neath House is an excellent home. Mum lived here for 7 years. The team always treated her with respect and utmost care and attention. Mum was always smiling and happy when she saw a member of the team.
They always welcomed my visits with a smile and also kept me informed of Mum's health.
Thank you
so much for all your help and care of Mum, you are all angels.

Reply from Deepu Pillai, Manager at Neath House

Thank you so much for taking the time to leave a such a positive review of our care home and care team. We greatly appreciate your feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andrew J (Partner of Resident) published on 19 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner has been at Neath House for over six years and within that time she has received exemplary care. I could not think that she could have received better care anywhere. When she finally passed on Saturday, the care was dealt with professionalism and dignity. Well done.

Reply from Deepu Pillai, Manager at Neath House

Thank you very much Andrew for the review. Much appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Patrick L (Son of Resident) published on 21 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found Neath House to be clean and cheerful, the staff interact well with the clients who are generally kept very well.

Reply from Deepu Pillai, Manager at Neath House

Thank you Patrick for your review, much appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J H (Son of Resident) published on 1 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home offers very professional services. The staff are amazing and attentive, I'm very pleased with the services that were provided for my mother. Thank you so much.

Reply from Deepu Pillai, Manager at Neath House

Thank you very much for the lovely feedback and thanks for your time to complete the review. Much Appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L T (Niece of Resident) published on 24 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very friendly and caring, always checking on the residents.
The food is nice and fresh.
Made us very welcome as we are a big family who came down from London to visit my aunt for her birthday - was a very enjoyable day.

Reply from Deepu Pillai, Manager at Neath House

Thank you for your lovely comment; much appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 10.0 (9.954)

Overview of Review Score

The Review Score of 10 (9.954) out of 10 for Neath House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.954 for Neath House is calculated as follows: ( (291 Excellents x 5) + (14 Goods x 4) ) ÷ 305 Ratings = 4.954

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Neath House is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (2)

Francis

Francis Siguenza

Job Title: Deputy Manager

Joined: 2018

Francis started working at Excelcare in 2016 as a Team Leader before moving to Neath House Care Home in 2018.


Francis is a qualified Electronic computer technician, but since moving to the UK, he has completed a caregiving course and has vast experience working at Bedfordshire Hospital. Francis now helps to manage the day-to-day running of Neath House.


Fiona

Fiona Young

Job Title: Activities Coordinator

Joined: 2012

Fiona joined Excelcare in 2012.

She has lots of exciting ideas to enrich the lifestyle of the people who live at Neath Fiona prides herself on being fun and creative and is keen to create a friendly and comfortable environment for all too.


Frequently Asked Questions about Neath House

What types of Care is Neath House registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Neath House provide?

Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Neath House have?

There are 47 Single Rooms.

What are the Facilities & Services at Neath House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Neath House to the centre of Milton Keynes?

1.9 mile(s) as the crow flies, distance by road may be significantly further.