Neath House

Currier Drive, Neath Hill, Milton Keynes MK14 6NS
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10 49 Reviews
  • Neath House, Milton Keynes
Neath Hill Care Centre is full of charm and character and has a distinct homely feeling. Situated in a quiet residential area of Milton Keynes, there are strong local community links with local shops and pubs within walking distance. There are excellent public transport services to central Milton Keynes Shopping Centre which is only a short bus ride away.

Neath Hill is a purpose built residential care home with an excellent reputation for providing a high standard of permanent and respite Dementia care and accommodation. There are 47 single bedrooms, 38 of which have en-suite facilities, along with six cosy lounges and five dining areas with kitchenettes.

Life at Neath Hill is designed so that each resident feels completely supported in all aspects of their lives. The activities programme is tailored around individuals interests and the building and facilities are designed in a way that incorporates the Dementia Care Strategy.

Additionally, there is a Hairdressing Salon and a lovely conservatory, used as a dining area, activity area, disco and library. Two of the lounges open onto their own enclosed courtyards, and there is also a large south facing garden, all of which are accessible to wheelchair users.

Remaining active is important and the home offers a wide variety of daily activities, along with events, such as discos, seated Ballet sessions, church services, a visiting hairdresser and chiropodist. All of which enhance the quality of life for the residents at Neath Hill.

The home takes great pride in the quality of the catering service and provides excellent, nutritious homely food whilst accommodating all specialised diets.

Choosing a care home can be an overwhelming process, the experienced staff and manager at Neath Hill are there to support throughout and provide the highest standard of individualised care for the residents.

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Care Provided by Neath House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 47 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • End of Life Care
  • Own GP if required

Good to Know

  • Person in charge
  • Deepu Pillai (Home Manager)
  • Admission Criteria
    • Via Milton Keynes Council or the Home Manager
    • Ages 60+
  • Room Information
    • Single Rooms (47)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (5)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2010
    • Number of floors: 2

Funding & Fees Guide for Neath House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,300
    • Self-Funded Residential Dementia Care from £1,300
    • RESPITE Self-Funded Residential Care from £1,300
    • RESPITE Self-Funded Residential Dementia Care from £1,300
  • (these prices are only a guideline, please contact Neath House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time.


  • Parking

  • Free parking on-site for visitors.


Neath House Reviews (49)

Total of 49, showing 21-40
10

Neath House has a Review Score of 10 (9.954) out of 10, based on 26 reviews in the last 2 years. Over all time Neath House has 49 reviews.

Overall Experience

  • 42
  • 6
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Review from Susan A (Daughter of Resident) published on 2 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came here to stay for 10 days of respite care. She has really enjoyed her stay here and tells me that the staff have been very helpful and caring to her.

Reply from Deepu Pillai, Manager at Neath House

Thank you very much Susan for the time to complete the review. Much appreciated.


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Review from J H (Husband of Resident) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Neath House is managed well. The staff are friendly and care for the residents well. The building is open to them for exercise and walk around the corridors when they want to. The house is kept bright and clean, pleasant to live in.

Reply from Deepu Pillai, Manager at Neath House

Thank you for taking your time to complete this review.


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Review from Ronald V (Husband of Resident) published on 30 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always pleased to come to Neath House, all the staff are great. My wife could not want for better treatment.

Reply from Deepu Pillai, Manager at Neath House

Thank you for taking the time to complete the review.


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Review from Stanley D (Brother of Resident) published on 31 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister is well looked after. The staff are very helpful and caring. They have exceeded my expectations.
The deputy manager always keeps me up to date.
Exceptional services, remarkable.

Reply from Deepu Pillai, Manager at Neath House

Thank you Stanley for your feedback. Very much appreciated.


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Review from Poonam A (Granddaughter of Resident) published on 23 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Neath House team is providing wonderful care to our grandmother.
The home is always welcoming and has a positive vibe from the team at all times. Management is able to clarify our questions and provided prompt answers.
I wish them all the very best.
Regards.

Reply from Deepu Pillai, Manager at Neath House

Thank you Poonam for your lovely feedback, much appreciated.


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Review from John H (Son of Resident) published on 6 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever I visit my mum all the staff are very friendly and helpful. I could not fault the care my mum has.

Reply from Deepu Pillai, Manager at Neath House

Thank You, John, for your time to complete the review.
Thank you very much from all team Neath.


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Review from Zena B (Daughter of Resident) published on 22 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's surprise birthday party, leading up to the event, the staff were very helpful and were happy for us to use the coffee shop which was great.
On the day, the staff helped to set up and couldn't be any more attentive. Thank you. Mum had a great day.

Reply from Deepu Pillai, Manager at Neath House

Thank you Zena, for the lovely comment. Hope you all enjoyed it.


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Review from N N (Wife of Resident) published on 24 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and staff are really lovely and helpful. I will love my husband to go in there as much as he will.

Reply from Deepu Pillai, Manager at Neath House

Thank you very much for the review.
We are so happy to hear that your husband enjoyed the care at Neath.
Thank you very much.


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Review from Wendy J (Daughter of Resident) published on 17 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am always impressed with everything at Neath House. My mother appears happy and well cared for. The staff are excellent, friendly and always have time for us and my mother.

Reply from Deepu Pillai, Manager at Neath House

Thank you very much for your precious time in completing this review for Neath Hill Care Home.


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Review from Stephen G (Son of Resident) published on 17 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly and provide excellent care. The facilities are clean and well-maintained. I feel confident that my mum is treated with dignity and well looked after. Very professional service.

Reply from Celia Hardill, Regional Director (Milton Keynes) at Neath House

Thank you for taking the time to complete such an excellent review of the team members and the home. Kind regards.


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Review from Susan K (Daughter of Resident) published on 2 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam has been in Neath House for almost three years, and during that time, she has always been treated with love and care. She is always well looked after and treated with dignity. All of the staff are extremely friendly, and nothing is too much trouble. I know my mam is in the best place, and all
of her needs are cared for.

Reply from Deepu Pillai, Manager at Neath House

Thank you very much. We are so happy to hear such a wonderful review.


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Review from Beryl C (Wife of Resident) published on 30 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was treated with great care and respect. He was very uncertain about staying in a care home even for a week's respite, but really enjoyed his stay and is looking forward to a return visit.

Reply from Celia Hardill, Regional Director (Milton Keynes) at Neath House

Thank you for taking the time to complete a review, and it was reassuring to hear that your husband had a positive stay. Take of yourselves, and thanks again.


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Review from F T (Resident) published on 14 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have enjoyed being here. Not so lonely as my home. I enjoy being with lots of people. I like the food and care.

Reply from Deepu Pillai, Manager at Neath House

Thank you for the response. So happy to hear that you enjoy Neath House.


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Review from Lesley B (Daughter-in-law of Resident) published on 8 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The family agrees that we are very pleased with the care given to the resident.

Reply from Deepu Pillai, Manager at Neath House

Thank you very much, Lesley, for the review. So pleased to hear such great comments.


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Review from Janet S (Daughter of Resident) published on 23 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since being allowed into the home, I have always been made welcome. The staff are caring, and Mum has certainly settled well since being here. She has even put on weight. She has become more talkative and happy. Being able to come more often has definitely helped with seeing Mum again after lockdown.

Reply from Deepu Pillai, Manager at Neath House

Hi Janet, thank you very much for your review. We are happy to hear such great comments from the family. I will share your comments with my team.


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Review from Robert S (Son-in-law of Resident) published on 22 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are excellent with her and ensure her safety.

Reply from Deepu Pillai, Manager at Neath House

Thank you very much, Robert, for the review.
Much appreciated.


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Review from D D (Grandson of Resident) published on 26 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Well planned and easy to book a visit.

Reply from Deepu Pillai, Manager at Neath House

Thank you very much for the review, much appreciated.


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Review from David E (Son of Resident) published on 19 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care, care, care, need I say more!

Reply from Deepu Pillai, Manager at Neath House

Thank you very much for your response; much appreciated.


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Review from Ann P (Daughter of Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been impressed by the performance of the staff at Neath House. Nothing was too much trouble for them in their contact with me. They have kept me well-informed of his condition and the medical and physical events that have affected him.
The care extended to my father has been excellent; physical
and mental support, kindness and understanding throughout his difficulties when struggling with dementia, and constant delivery of comfort and enjoyable food in his surroundings.
I have had medical issues myself following treatment for cataracts and subsequently for cancer, and the staff have always treated me with courtesy and respect and concern for my well being.

Reply from Deepu Pillai, Manager at Neath House

Thank you Ann for the feedback, very much appreciated.


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Review from Christine S (Daughter of Resident) published on 28 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the carers are very caring towards the residents and always find the time and patience for the residents. Neath House is a very friendly place and has a very nice atmosphere.

Reply from Deepu Pillai, Manager at Neath House

Thank you very much Christine for the feedback, much appreciated.


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Current Review Score: 10.0 (9.954)

Overview of Review Score

The Review Score of 10 (9.954) out of 10 for Neath House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.954 for Neath House is calculated as follows: ( (291 Excellents x 5) + (14 Goods x 4) ) ÷ 305 Ratings = 4.954

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Neath House is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (8)

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Meet the Team (2)

Francis

Francis Siguenza

Job Title: Deputy Manager

Joined: 2018

Francis started working at Excelcare in 2016 as a Team Leader before moving to Neath House Care Home in 2018.


Francis is a qualified Electronic computer technician, but since moving to the UK, he has completed a caregiving course and has vast experience working at Bedfordshire Hospital. Francis now helps to manage the day-to-day running of Neath House.


Fiona

Fiona Young

Job Title: Activities Coordinator

Joined: 2012

Fiona joined Excelcare in 2012.

She has lots of exciting ideas to enrich the lifestyle of the people who live at Neath Fiona prides herself on being fun and creative and is keen to create a friendly and comfortable environment for all too.