Neath House

Currier Drive, Neath Hill, Milton Keynes MK14 6NS
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10 49 Reviews
  • Neath House, Milton Keynes
Neath Hill Care Centre is full of charm and character and has a distinct homely feeling. Situated in a quiet residential area of Milton Keynes, there are strong local community links with local shops and pubs within walking distance. There are excellent public transport services to central Milton Keynes Shopping Centre which is only a short bus ride away.

Neath Hill is a purpose built residential care home with an excellent reputation for providing a high standard of permanent and respite Dementia care and accommodation. There are 47 single bedrooms, 38 of which have en-suite facilities, along with six cosy lounges and five dining areas with kitchenettes.

Life at Neath Hill is designed so that each resident feels completely supported in all aspects of their lives. The activities programme is tailored around individuals interests and the building and facilities are designed in a way that incorporates the Dementia Care Strategy.

Additionally, there is a Hairdressing Salon and a lovely conservatory, used as a dining area, activity area, disco and library. Two of the lounges open onto their own enclosed courtyards, and there is also a large south facing garden, all of which are accessible to wheelchair users.

Remaining active is important and the home offers a wide variety of daily activities, along with events, such as discos, seated Ballet sessions, church services, a visiting hairdresser and chiropodist. All of which enhance the quality of life for the residents at Neath Hill.

The home takes great pride in the quality of the catering service and provides excellent, nutritious homely food whilst accommodating all specialised diets.

Choosing a care home can be an overwhelming process, the experienced staff and manager at Neath Hill are there to support throughout and provide the highest standard of individualised care for the residents.

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Care Provided by Neath House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 47 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • End of Life Care
  • Own GP if required

Good to Know

  • Person in charge
  • Deepu Pillai (Home Manager)
  • Admission Criteria
    • Via Milton Keynes Council or the Home Manager
    • Ages 60+
  • Room Information
    • Single Rooms (47)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (5)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2010
    • Number of floors: 2

Funding & Fees Guide for Neath House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,300
    • Self-Funded Residential Dementia Care from £1,300
    • RESPITE Self-Funded Residential Care from £1,300
    • RESPITE Self-Funded Residential Dementia Care from £1,300
  • (these prices are only a guideline, please contact Neath House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time.


  • Parking

  • Free parking on-site for visitors.


Neath House Reviews (49)

Total of 49, showing 41-49
10

Neath House has a Review Score of 10 (9.954) out of 10, based on 26 reviews in the last 2 years. Over all time Neath House has 49 reviews.

Overall Experience

  • 42
  • 6
  • 1
  • 0
  • 0

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Review from Grace C (Niece of Resident) published on 23 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my Aunt in the care home last week and she said she was happy in there with her friends. I haven't seen her for so long but it really put my mind at rest to see her. The home has kept in touch with my family really well whenever my Aunt has been under the weather.

Reply from Deepu Pillai, Manager at Neath House

Thank you very much for the feedback and we truly appreciate it. Thank you.


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Review from Annette M (Daughter of Resident) published on 5 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff in this home are fabulous, they have cared for my mum for over 4 years now and I couldn’t thank them enough. It has been a very difficult time for everyone involved the past year but I felt that the best was done with the restraint put into place.

Reply from Deepu Pillai, Manager at Neath House

Thank you very much for your time to review our Home. It's truly appreciated.


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Review from Maggie T (Resident) assisted by family/friend published on 4 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always had good communication with staff and management. Very happy with everyone and all they do.

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Review from Jackie B (Daughter of Resident) published on 12 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The new manager that came in has taken things away from residents and made the home clinical, where the home was very homely, that is why I and my sister picked this home in the first place. He has taken the dolls away, which the residents like. Residents are smelling as 3 pads are not enough. He has
taken the pram away which again which residents like to push. I am not happy. Nothing for them to do.

Reply from Deepu Pillai, Manager at Neath House

Thank you for your feedback Jackie; at Neath House, we take feedback from our residents and their families very seriously. Our team strives to create and maintain a homely environment where those living here can relax, ensuring that every resident is enjoying life here through our regular activities and events.
As you know, we have recently refurbished some areas of Neath House, creating a new café for those living here and their families to make use of. During the renovations some older items were removed from Neath House, however, you will notice that many new sensory items have been introduced for those living here to enjoy, including new dolls and prams. Our facilities haven’t been compromised through our recent renovations, and those living here can still enjoy a variety of spaces and things to do.
Please feel free to contact me should you have any suggestions for Neath House, as we are always open to feedback and ideas in order to improve quality of life for each of our residents.
Thank You.


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Review from Jackie A (Daughter of Resident) published on 23 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum stayed at Neath House for six weeks. From the offset, the staff made her and us feel very welcome and were always on hand to answer questions. I felt that mum was always well cared for, with the staff keeping me informed of any issues that arose during her stay. Mum participated in the activities
that were put on for the residents and she particularly enjoyed the singer who was there whilst we were visiting.


Thank you for taking such good care of my mum at what was a very difficult time for our family it was very much appreciated.


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Review from Dave D (Son of Resident) published on 2 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed at Neath house from March 2018 to December 2018. In the time that she resided there, we were always very impressed with everyone who dealt with her.
All of the care workers took time to help and assist our mother all of the time. The manager was always available and if anything was
planned for our mum, we always got a call asking if it was OK.
Our mother has moved on to another care home and if she is afforded anything like the care she obtained at Neath house, she will be very happy.

Reply from Deepu Pillai, Manager at Neath House

Thank you very much for your feedback and it's great to hear that your Mum had a great time at Neath.


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Review from M G (Husband of Resident) published on 1 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

To be fair, I have only been in Neath House 5 times. Interview and twice when my wife was taken and fetched. At all times I was treated with respect and courtesy, in fact very friendly.
I have no fears about my wife staying at Neath House at any future dates. I am glad she has been well looked after.
Very many thanks.

Reply from Deepu Pillai, Manager at Neath House

Thank You Very Much.


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Review from Josephine D (Wife of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband really enjoyed his stay at Neath House. He was well looked after. I would certainly recommend it to anyone else who needed respite. The staff were excellent.

Reply from Deepu Pillai, Manager at Neath House

Thank you very much


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Review from Carole H (Daughter of Resident) published on 20 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my mum I think is excellent, especially for when she first came. The staff had exceptional patience and have carried that on ever since.

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Current Review Score: 10.0 (9.954)

Overview of Review Score

The Review Score of 10 (9.954) out of 10 for Neath House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.954 for Neath House is calculated as follows: ( (291 Excellents x 5) + (14 Goods x 4) ) ÷ 305 Ratings = 4.954

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Neath House is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (2)

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Meet the Team (2)

Francis

Francis Siguenza

Job Title: Deputy Manager

Joined: 2018

Francis started working at Excelcare in 2016 as a Team Leader before moving to Neath House Care Home in 2018.


Francis is a qualified Electronic computer technician, but since moving to the UK, he has completed a caregiving course and has vast experience working at Bedfordshire Hospital. Francis now helps to manage the day-to-day running of Neath House.


Fiona

Fiona Young

Job Title: Activities Coordinator

Joined: 2012

Fiona joined Excelcare in 2012.

She has lots of exciting ideas to enrich the lifestyle of the people who live at Neath Fiona prides herself on being fun and creative and is keen to create a friendly and comfortable environment for all too.