Westbury Grange

Westbury Lane, Newport Pagnell MK16 8JA
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9.8 58 Reviews
  • Westbury Grange, Newport Pagnell
Westbury Grange is a purpose-built care home, owned by MHA, with 45 single en suite bedrooms and provides residential dementia and general nursing care.

The home has an emphasis on person-centred care and staff are trained to build relationships and ensure residents can continue with their preferred way of living. It is also important to MHA that residents maintain their identity and personality. A national charity, MHA works to improve the lives of over 19,000 older people across Britain, enabling them to live later life well.

A calm and homely environment is created by a dedicated and passionate team who promote independence and quality of life. Residents can enjoy a range of activities, safe access to beautiful gardens and award-winning music therapy.

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Care Provided by Westbury Grange

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 45 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Julie Roche (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (45)
    • Single Rooms with ensuite Wet Room (45)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Westbury Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,386 – £1,603
    • Self-Funded Residential Dementia Care £1,659 – £1,875
    • Self-Funded Nursing Care £1,901 – £2,118
  • (these prices are only a guideline, please contact Westbury Grange to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Westbury Grange Reviews (58)

Total of 58, showing 1-20
9.8

Westbury Grange has a Review Score of 9.8 (9.809) out of 10, based on 12 reviews in the last 2 years. Over all time Westbury Grange has 58 reviews.

Overall Experience

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Date Published

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Review from Jane S (Daughter of Resident) published on 27 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

You hear a lot about the quality of care homes in the UK being poor quality and I can honestly say that my experience with Westbury Grange has been wonderful. From the moment I first visited looking for a place for my mother I was welcomed and was listened to. When mum moved in everyone was so welcoming
and she settled in very quickly. The quality of care is outstanding - and the food is home cooked, varied and excellent. The staff are caring and interested in the residents - and my mum enjoys the activities - which are really well organised and fun.

Reply from Julie Roche, Home Manager at Westbury Grange

Thank you for taking the time to review Westbury Grange, we are so please you chose us to take care of your mum. I will share your comments with the team.


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Review from S C (Mother of Resident) published on 4 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having had the dreadful experience of four nursing homes in twelve years who were quite incapable of looking after our daughter with very complex nursing needs, we can say with confidence that Westbury Grange can now meet her needs with professionalism, kindness and understanding. This home has excellent,
permanent staff giving continuity of care. They understand the need for stimulation with two activities people plus a trained music therapist each week. The food is beautifully cooked and presented. We feel extremely fortunate to have found this excellent home. The manager and her staff are totally dedicated to making this home perfect for some of the most vulnerable people in society. This home deserves the highest level of commendation.

Reply from Julie Roche, Home Manager at Westbury Grange

Thank you very much for choosing Westbury Grange and for your lovely comments. It's lovely to see how your daughter has settled so well; I will share your comments with the whole team.


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Review from Sue G (Daughter of Resident) published on 10 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came to need full-time dementia care following a fall and stay in hospital, which made it impossible for her to go back to living alone. The lady was so helpful and supportive during a very difficult time moving mum. All the staff are so caring and take their time, and Mum never feels rushed.
Mum has really settled wonderfully and is very well and happy. I have now gone back to being her daughter and my visits are lovely. I have been as well looked after by everyone at Westbury Grange as mum has been.

Reply from Julie Roche, Home Manager at Westbury Grange

Thank you for taking the time to write the review, I have shared your comments with the staff and they most certainly appreciate your comments and observations. It's lovely to hear that you can now go back to being a daughter and enjoy the time spent with Mum.


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Review from P J (Son of Resident) published on 10 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is extremely happy in Westbury Grange. She moved from a Retirement Village with sporadic care and was lonely and depressed. She moved into Westbury Grange just under a year ago and her overall health has improved, she is cared for considerately and is stimulated as far as is possible with
her condition. This move is the most positive outcome I could have hoped for.

Reply from Julie Roche, Home Manager at Westbury Grange

Thank you for taking the time to write a review for Westbury Grange. Your mum keeps us smiling, she is an entertaining lady with a good sense of humour. The staff will be very pleased to read your comments.


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Review from S J (Son of Resident) published on 10 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Needing to find a care home can occur unexpectedly and is another complication that compounds already testing times.
We went through a very trying experience when a parent became ill but I'm so pleased we found Westbury Grange. It most definitely fits the category of a care home that provides compassionate
and effective support care for a dementia sufferer. The home itself is well-appointed, comfortable and very welcoming for residents and their families. The carers are all friendly, good-humoured and took the time to get to know me personally. When I visit, everyone greets me by name, including relatives of other residents at Westbury which makes me feel so at ease. Westbury is run by experienced, compassionate people who understand what residents and their families are experiencing. I'm happy my relative is well looked after at a well-equipped home, that keeps me advised of developments and works hard to ease the trauma (and occasional hassles) whenever possible.

Reply from Julie Roche, Home Manager at Westbury Grange

Many thanks for your positive review of Westbury Grange. It is good to hear that relatives perceive the kindness and caring of the whole team. Your comments have been passed on to all the team.


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Review from Adrian H (Mother of Resident) published on 10 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Westbury Grange in January. The staff could not have been more welcoming in helping her to make the transition, welcoming her with flowers and encouraging her to take part in a range of activities that take place in the home. The staff have also shown her great care and love, identifying
any illnesses and making sure she gets the right care and always communicating with me quickly and clearly. I feel very comfortable with the care my mother is receiving.

Reply from Julie Roche, Home Manager at Westbury Grange

Many thanks for taking the time to review Westbury Grange, providing positive comments about the whole team. I am pleased we have been able to work with you to support the smooth transition for your mother to come and live at Westbury Grange. I have shared your comments with the team.


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Review from David A (Husband of Resident) published on 24 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was in residential care with Westbury Grange with end of life care. Sadly she passed away in May. During her time there she was safe, comfortable and looked after very well. The staff were friendly and worked very hard. Westbury Grange has a homely atmosphere and you can visit any time day or
night. Also the staff were there for me as well supporting and praising me.

Reply from Julie Roche, Home Manager at Westbury Grange

Thank you for your lovely review. It was our pleasure to have cared for your wife and to be able to support you through this difficult time. Once again thank you, I will share this with the whole team.


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Review from J O (Wife of Resident) published on 16 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was very pleased with all the care and support my husband received. There was a very friendly atmosphere every time I was visiting. The staff were always supportive and helpful towards me as well.

Reply from Julie Roche, Home Manager at Westbury Grange

Thank you for your kind words; I will share your review with the staff and the team.


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Review from A H (Daughter of Resident) published on 4 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nobody wants their mum to have to be in residential care but with Westbury Grange, we do at least know that she is safe and cared for. The staff are like family and treat her like they really care for her as a person, not just a resident or patient. People know her likes and dislikes and what she can
and can't do. Westbury is comfy and homely and although we still feel guilty that she isn't at home, we know she is in a good place.

Reply from Julie Roche, Home Manager at Westbury Grange

Many thanks for your review and appreciation of the staff and the home. We always strive to maintain our high standards and keep our residents safe, comfortable and happy in the home.


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Review from Joan C (Wife of Resident) published on 16 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Westbury Grange is a charming care home with exceptional management and staff who are compassionate and caring and seem genuinely interested in each and every resident.
There are frequent and stimulating activities arranged by internal and external personnel, and visitors are made to feel very welcome.
I cannot praise or recommend Westbury Grange too highly for the care and attention they give to their residents.

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Review from David N (Son of Resident) published on 10 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum who is in her 100th year was having home care but gradually it became a necessity for her to have 24/7 nursing care. Having reviewed the care homes available in our area and taken reviews from fellow users who had or have elderly parents with care home needs we went with Westbury Grange. The initial
introduction and meetings with senior personnel went well and Mum was comfortable with what was going on.
Mum moved in the beginning of March and the nervousness of moving out of her home was an issue but staff in Westbury were very kind and Mum gradually settled down.
She has significant age issues and requires help which is always available both nursing and carers.

Reply from Julie Roche, Home Manager at Westbury Grange

Thank you very much for your kind words, we are very grateful and appreciate your positive feedback. The carers work hard to care for our residents with dignity and respect.


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Review from J S (Daughter of Resident) published on 9 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has recently started staying at Westbury Grange. I was no longer able to manage her care myself and it is very close to my home. Mum has so far settled really well. She has a lovely room with a sizable en-suite and the unit is big enough but not so big that she would get lost or disorientated. The
manager, admin and care staff have all been wonderful and Mum’s care is fantastic. She is joining in all of the activities offered and is enjoying all of the food she is given. I have worried so much about this transition but Mum seems really happy.

Reply from Julie Roche, Home Manager at Westbury Grange

Thank you so much for your kind review, we are glad that Mum has settled so well and is happy at Westbury Grange, and that she enjoys all of the activities and is happy with her friends and the staff on the unit.


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Review from Grahame C (Son of Resident) published on 7 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to praise the manager and all the staff for the excellent care they took of my mother during her stay before she passed away on the 19th of October 2022. They made her feel very welcome and comfortable, giving her lots of personal care and love. They were always very helpful to me when
I visited, giving me very informative updates regarding my mother. I was reassured that my mother was receiving the best care and attention which put my mind at rest, knowing my mother was very safe, cared for and loved. I can't thank the manager and her staff enough and would recommend Westbury Grange to anyone looking for a friendly, helpful and caring care home.

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Review from J B (Daughter of Resident) published on 22 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Westbury Grange for several years now. The staff were amazing before Covid. During Covid, they had to deal with so much. It was hard not being able to see Mum. However, they excelled in her care and I really feel that they love her too. The manager, as well as others, often stepped
into different roles - chef, nurse or caterer.
Can’t recommend them enough.
It is fabulous now I can just go in unannounced with doggie.
Would book myself in now but not quite there yet.
Thank you to all staff who have and do care for my mum.

Reply from Julie Roche, Home Manager at Westbury Grange

Thank you for such kind comments, the whole staff team worked so hard through Covid doing whatever task they had to do to ensure all our residents were well cared for and safe and it's lovely that this has been recognised. We are also enjoying having relatives visiting and that includes the dogs being able to visit freely now. I will pass your comments on to the team.


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Review from Paul H (Son-in-law of Resident) published on 22 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever I visit my mother-in-law I am always comforted by the cheerful, caring and attentive attitude of all the staff.
My mother-in-law is clearly well looked after and we are grateful that her dementia-related anxiety levels (which were rapidly increasing) appear to have stabilised and reduced
since she came to Westbury in May 2021.
Many thanks to the manager and the team!

Reply from Julie Roche, Home Manager at Westbury Grange

Thank you for taking the time to write a review. We are all so glad that your mother-in-law has settled well and her anxiety has reduced. I will pass this on to the team


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Review from S B (Friend of Resident) published on 22 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As I see it as a visitor, Westbury Grange is a superb care home. The staff are always welcoming, friendly and helpful. There is always someone to talk to, should I need to ask any questions. Very friendly atmosphere. Staff always seem very caring. When I visit I always see several members of staff going
about their daily work (which I do not see in other care homes I visit).

Reply from Julie Roche, Home Manager at Westbury Grange

Thank you so much for a lovely review. I will share your comments with the team.


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Review from Linda R (Daughter of Resident) published on 22 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff always welcoming, informative and most importantly kind to Mum. Very reassuring to know Mum is safe and well cared for. The efforts made to include all residents in various activities and ensure everyone is happy are fantastic, thanks to all.

Reply from Julie Roche, Home Manager at Westbury Grange

Thank you for your positive feedback, I am so pleased you feel Mum is well cared for and safe. I will pass your comments on to the team.


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Review from John D (Son of Resident) published on 22 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff provide the utmost care for my mother. They provide very good emotional and physical support for her needs. The surroundings are very relaxing. There seem to be lots going on or planned for the residents as Westbury Grange opens up again. Thank you.

Reply from Julie Roche, Home Manager at Westbury Grange

Thank you so much for leaving this review. I will share your feedback with the team.


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Review from Deborah E (Daughter of Resident) published on 20 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased to have gained a place for my Mum at Westbury Grange. Friendly and competent staff, providing care second to none. I feel Mum is safe and life has improved for her since she arrived there.

Reply from Julie Roche, Home Manager at Westbury Grange

Thank you for taking the time to write a review. It is a pleasure taking care of Mum and lovely to see how well she has settled. Her caring nature shines through which we see all the time with her helping staff and other residents. We will pass your kind comments on to the staff.


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Review from Jeremy C (Son of Resident) published on 21 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very happy and content living at The Grange, all staff have been very helpful and accommodating during these very difficult times. The care she has received is second to none and we are so grateful to all the staff for keeping her safe.

Reply from Julie Roche, Home Manager at Westbury Grange

Thank you for your lovely comments, the care we deliver as a team to our residents and families is extremely important to us. I will pass your comments on to the team.


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Current Review Score: 9.8 (9.809)

Overview of Review Score

The Review Score of 9.8 (9.809) out of 10 for Westbury Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.809 for Westbury Grange is calculated as follows: ( (116 Excellents x 5) + (23 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 141 Ratings = 4.809

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Westbury Grange is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (0)

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Frequently Asked Questions about Westbury Grange

What types of Care is Westbury Grange registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Westbury Grange provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit & End of Life Care are other types of care provided.

How many Rooms does Westbury Grange have?

There are 45 Single Rooms.

What are the Facilities & Services at Westbury Grange?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Westbury Grange to the centre of Newport Pagnell?

0.4 mile(s) as the crow flies, distance by road may be significantly further.