Westbury Grange

Westbury Lane, Newport Pagnell MK16 8JA
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9.8 58 Reviews
  • Westbury Grange, Newport Pagnell
Westbury Grange is a purpose-built care home, owned by MHA, with 45 single en suite bedrooms and provides residential dementia and general nursing care.

The home has an emphasis on person-centred care and staff are trained to build relationships and ensure residents can continue with their preferred way of living. It is also important to MHA that residents maintain their identity and personality. A national charity, MHA works to improve the lives of over 19,000 older people across Britain, enabling them to live later life well.

A calm and homely environment is created by a dedicated and passionate team who promote independence and quality of life. Residents can enjoy a range of activities, safe access to beautiful gardens and award-winning music therapy.

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Care Provided by Westbury Grange

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 45 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Julie Roche (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (45)
    • Single Rooms with ensuite Wet Room (45)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Westbury Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,299 – £1,720
    • Self-Funded Residential Dementia Care £1,591 – £2,012
    • Self-Funded Nursing Care £1,851 – £2,272
  • (these prices are only a guideline, please contact Westbury Grange to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Westbury Grange Reviews (58)

Total of 58, showing 21-40
9.8

Westbury Grange has a Review Score of 9.8 (9.809) out of 10, based on 12 reviews in the last 2 years. Over all time Westbury Grange has 58 reviews.

Overall Experience

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Review from Marilyn C (Sister of Resident) published on 19 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The family have been overwhelmed by the kindness and consideration given to a sometimes difficult resident. They have taken the trouble to assess her individual needs and interests to tailor her care package accordingly. We are confident and reassured she is getting the best possible care and send a
big thank you to the wonderful staff there.

Reply from Julie Roche, Home Manager at Westbury Grange

Thank you for your feedback, the team will be pleased to read your appreciation and it is a pleasure for us all to care for your sister.


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Review from L G (Daughter of Resident) published on 19 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm happy my relative is happy, safe and well cared for. The staff have been responsive to questions and concerns.
I appreciate the activities that take place and the photos taken to show what they have been up to. During Covid times it was lovely to see our relative in photos having fun.

Reply from Julie Roche, Home Manager at Westbury Grange

Thank you for your kind comments, I will pass them on to the team.


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Review from V K (Wife of Resident) published on 15 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has only been at the care home for a week. I have nothing but praise for this home. The staff are very welcoming, cheerful and professional. They really have the residents' welfare best interests at heart, with plenty of activities to keep them occupied. Light spacious rooms and a safe garden.

Reply from Julie Roche, Home Manager at Westbury Grange

Thank you for the positive feedback, it really is appreciated and I know the staff will be so happy to receive your review.


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Review from Lorraine B (Power of Attorney of Resident) published on 15 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear friend has been a resident in Westbury Grange for over 3 years. He has always been happy there and, although his health is now deteriorating, I feel the staff there are very caring and respectful towards him. Everyone there has been so helpful, especially during Covid times, and as his essential
caregiver, I have been kept up to date with all the guidelines. I am so grateful to everyone for all their hard work and care.

Reply from Julie Roche, Home Manager at Westbury Grange

Many thanks for taking the time to leave a review, I will pass on your kind words to the team.


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Review from Vera T (Niece of Resident) published on 15 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt is a resident, all through the Covid, I felt she was looked after in every way possible and the communication between Westbury and myself was excellent.
I would just like to say thank you to all concerned.

Reply from Julie Roche, Home Manager at Westbury Grange

Thank you for your kind comments, I will pass your comments on to the staff team and we look forward to you visiting more freely now that the restrictions are relaxed.


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Review from Alistair C (Son of Resident) published on 15 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team have done a fantastic job over the past few months dealing with the new surge. The updates are frequent and informative and the booking system for restricted visiting has worked well. Thank you.

Reply from Julie Roche, Home Manager at Westbury Grange

Thank you for taking the time to leave us a review, your positive comments are appreciated. The last two years have been challenging, but we are now looking forward to welcoming you into Westbury with fewer restrictions.


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Review from June D (Daughter-in-law of Resident) published on 24 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law is very happy living here, they do lots of different activities to keep her stimulated and active.
The care she receives is brilliant, nothing is too much trouble.
The staff are caring and very friendly, we are kept informed with what is going on.
All the residents have been kept
safe during Covid.

Reply from Julie Roche, Home Manager at Westbury Grange

Thank you for taking the time to review Westbury Grange, I will pass on your kind words to the staff.


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Review from Penelope W (Daughter of Resident) published on 22 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum became a resident at Westbury Grange last year when she needed 24/7 care. Initially, we had a zoom chat with the manager and were shown the facilities including the room which would be hers. This was very helpful and enabled us to discuss Mum’s needs and the guidelines which they follow to keep
Mum safe. We are extremely pleased that she has settled in well. The staff are highly professional but very warm and approachable. There are lots of activities to keep the residents occupied. The facilities are of a very high standard and so is the food which Mum loves. It is wonderful that they have two huge rabbits which she loves to cuddle. Mum particularly likes having her hair done and her nails manicured. We were able to enjoy visits with Mum until the recent Covid outbreak. My brother is the designated Essential Family Carer and keeps the family up to date. We are so looking forward to being able to visit her again soon, but it is reassuring to know that Mum is being well looked after.

Reply from Julie Roche, Home Manager at Westbury Grange

Thank you so much for taking the time to review Westbury Grange. It's so lovely to see your mum's face when she cuddles our very well-fed rabbits, we are so looking forward to being able to meet up with all of you.


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Review from Tess H (Granddaughter of Resident) published on 22 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff have been really helpful and supportive of my family's needs. My nan has been treated extremely well. The services provided are great. The care of their residents is their priority, especially with all the Covid restrictions.

Reply from Julie Roche, Home Manager at Westbury Grange

Thank you for your kind words, we appreciate you taking the time to review Westbury Grange. Your nan has only been with us a short while but she appears to be settling so well.


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Review from Jane F (Daughter of Resident) published on 22 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very well cared for in Westbury Grange. The manager and the staff are amazing - kind, respectful and so caring. There are lots of activities organised, the rooms are very well cleaned and maintained. The food is of a high standard and has plenty of variety. Pre-Covid, we could visit any time.
Even through Covid, staff have tried to facilitate visits from family when regulations allowed. They are never too busy to chat with family members in Westbury or those of us visiting. We have been so fortunate to have found Westbury Grange and know that Mum is in excellent hands.

Reply from Julie Roche, Home Manager at Westbury Grange

Thank you for your kind words, we appreciate all of the support during the pandemic. We have tried to keep everyone in touch as much as we can and we look forward to the day when you can all visit freely again.


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Review from Lee M (Daughter of Resident) published on 22 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Westbury Grange for three years and from the start, she has been happy and settled there. I know she feels safe and well cared for by the staff. The pandemic has had a huge impact on everyone and I miss the community aspect of visiting her, i.e. interacting with other residents
and their families, but I think Westbury have done their utmost to keep going through all of this.

Reply from Julie Roche, Home Manager at Westbury Grange

Thank you for your kind words, we are all looking forward to getting back that community spirit. We will have a big celebration once this is all over.


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Review from Keith H (Son of Resident) published on 22 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has now been in Westbury for ten months. The staff always keep me informed of his medical and personal needs.
Because of Covid restrictions, I am currently only able to visit my 96-year-old father weekly, in his room. (I am his next of kin and attorney). He needs 24-hour nursing care, but he
always seems happy, despite his severe dementia and deafness!
He appears to be well looked after and I think he is happy and very settled in his present caring environment.
I cycle past, most days, to leave Dad a newspaper and wave to him, where he sits, looking out of the first-floor window.
I look forward to being able to take him out again, in a wheelchair for some fresh air, in future visits, please.
It is difficult to comment on food/drink, as I have no knowledge of that. However, Dad appears well fed!
A big thank you to all the amazing team at Westbury Grange, for looking after my dad.

Reply from Julie Roche, Home Manager at Westbury Grange

Thank you for your review, I will pass this on to the staff team. They are a very strong team but certainly have been amazing over the last couple of years and I am very proud of them.


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Review from Paul W (Son of Resident) published on 22 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is now 98 and has been at Westbury Grange for four years. Throughout my mother's time at Westbury Grange, the care and attention given by the friendly staff at all levels have been first class and she is always treated with dignity. Food is freshly prepared on-site with several choices for all meals
and portions to suit individual needs. There are ample and varied activities provided and residents are encouraged to attend as many as possible. Music themed activities are very popular.
The flexibility, hard work and dedication shown by all staff during the recent protracted and demanding Covid pandemic are to be highly commended.
I will not hesitate to recommend Westbury Grange to anyone who is contemplating placing a relative in their care.

Reply from Julie Roche, Home Manager at Westbury Grange

Thank you for taking the time to review Westbury Grange. It’s been such a challenging time for everyone, we appreciate all of the support we have received. I will pass your kind words onto the staff team.


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Review from C H (Daughter of Resident) published on 22 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Westbury since May 2021 when her dementia worsened and we could no longer care for her at home. The staff have been so caring towards Mum and the extended family. As a result of Covid, it has been a tricky time but my brothers and I have felt Mum has always been cared for and has
been surrounded by love and plenty of activities to keep her stimulated and interested in life. A huge thank you to everyone.

Reply from Julie Roche, Home Manager at Westbury Grange

Thank you for taking the time to review Westbury Grange. It’s a pleasure looking after your mum, we are all looking forward to meeting up and really getting to know you all.


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Review from V S (Niece of Resident) published on 18 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so impressed with the care and consideration all the staff at Westbury Grange give to my aunt. She is clearly content and happy in her new surroundings and enjoys all the wonderful activities they organise for her benefit. They are also welcoming and helpful to me and other family members when
we come to visit. I would highly recommend Westbury Grange to anyone looking for dementia care for a relative.

Reply from Julie Roche, Home Manager at Westbury Grange

Thank you, we are so grateful for your review. We pride ourselves to be person-centred and it's lovely to see how happy and content your aunt is.


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Review from Deborah D (Daughter of Resident) published on 18 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum seems happy and settled here. The activities are really good and Mum likes to join in. She says the food is good and all the staff are very nice. Unfortunately with the visiting restrictions due to Covid, which have been in place since Mum came to the home back in July, I feel I haven't really had
the opportunity to get the full experience of the home or had the opportunity to get to know the staff, but from what I have seen so far I'm happy that Mum is receiving a good standard of care.

Reply from Julie Roche, Home Manager at Westbury Grange

Thank you for taking the time to review Westbury Grange. We appreciate how difficult it must be with the restrictions that are still in place, we hope it won't be too long before we can all get together again.


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Review from P P (Daughter of Resident) published on 18 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with the care my mum receives. As visiting has been limited during the pandemic perhaps general updates about Mum could have been provided to the family. However, I appreciate that it has been very difficult for those running and working in care homes during the pandemic. Specific issues
about Mum such as falls and being ill the family were promptly notified about.

Reply from Julie Roche, Home Manager at Westbury Grange

Thank you so much for the review, you are always welcome to call the home for updates on Mum's daily activities. Either the nurse or the activity coordinator would be more than happy to speak with you.


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Review from James D (Son of Resident) published on 17 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have worked really hard during the past two years to look after Mum, she has received excellent care. The care staff have gone out of their way to build a relationship with her and I know she counts many of them as friends. They have gone above and beyond their jobs, for instance, one member
of the care staff even took items of my mum's clothes home to alter in her own time so they fitted her better.
The management and staff have kept me up to date on the latest Covid visiting protocols and guided me through all the testing hoops we have to jump through to arrange visits. Any time there has been an issue regarding Mum's health or wellbeing they have contacted me to discuss the issue.
I am very grateful for the outstanding care Mum has received from the management and members of staff at Westbury Grange under what must have been the most challenging of circumstances.

Reply from Julie Roche, Home Manager at Westbury Grange

Thank you for taking the time to review Westbury Grange, we appreciate how difficult it has been both for residents and relatives over the last 2 years. It’s good to hear that staff have taken the time to keep you updated. The comments about the staff are really appreciated and I will pass these on.


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Review from Kathryn S (Daughter of Resident) published on 1 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum came into Westbury Grange initially for emergency respite care. Due to Covid, it has been very hard not to be able to hug her and be with her but we can see that she is well and calm. She tells us that she likes the food and the carers are very kind and patient. She has plenty of company which
she had been missing and she has made some friends. We have also been reassured by our contact with the Manager of the home and the Senior Care Staff who are both professional and very human in their approach. Staff have facilitated video calls with Mum which have helped her and us to cope with this new situation. The Administrator has also been helpful and efficient, responding to requests for information and enabling window visits and now bookings for the indoor visiting pod. We have had to make Mum's stay permanent but we are confident that she is in good hands. We look forward to more normal times when family and friends can visit and when the usual activities are possible once more.

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Review from Steve A (Son of Resident) published on 1 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At the outset, on meeting the home's manager I felt my mother would be in good hands. Everyone is so caring. A particular feature is their use of music therapy, in the form of group sessions and 1-1, which was great for mum. And on top of all that: a steady supply of pink wafer biscuits! A wonderful
place for her to end her days. Thank you, everyone.

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Current Review Score: 9.8 (9.809)

Overview of Review Score

The Review Score of 9.8 (9.809) out of 10 for Westbury Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.809 for Westbury Grange is calculated as follows: ( (116 Excellents x 5) + (23 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 141 Ratings = 4.809

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Westbury Grange is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (8)

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