Westbury Grange

Westbury Lane, Newport Pagnell MK16 8JA
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9.8 58 Reviews
  • Westbury Grange, Newport Pagnell
Westbury Grange is a purpose-built care home, owned by MHA, with 45 single en suite bedrooms and provides residential dementia and general nursing care.

The home has an emphasis on person-centred care and staff are trained to build relationships and ensure residents can continue with their preferred way of living. It is also important to MHA that residents maintain their identity and personality. A national charity, MHA works to improve the lives of over 19,000 older people across Britain, enabling them to live later life well.

A calm and homely environment is created by a dedicated and passionate team who promote independence and quality of life. Residents can enjoy a range of activities, safe access to beautiful gardens and award-winning music therapy.

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Care Provided by Westbury Grange

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 45 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Julie Roche (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (45)
    • Single Rooms with ensuite Wet Room (45)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Westbury Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,386 – £1,603
    • Self-Funded Residential Dementia Care £1,659 – £1,875
    • Self-Funded Nursing Care £1,901 – £2,118
  • (these prices are only a guideline, please contact Westbury Grange to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Westbury Grange Reviews (58)

Total of 58, showing 41-58
9.8

Westbury Grange has a Review Score of 9.8 (9.809) out of 10, based on 12 reviews in the last 2 years. Over all time Westbury Grange has 58 reviews.

Overall Experience

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Date Published

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Review from Nita T (Daughter of Resident) published on 28 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been on the nursing unit at Wesbury Grange since mid January. She came here after spending a month in hospital from an acute stroke. Prior to this she was a resident in Wesbury Grange on the Dementia Unit. Since my mothers return to Westbury her care has been excellent. She has been treated
with dignity and respect in a loving manner. Many of the staff from her old unit still call in to see her providing a family feel. Her symptoms have been dealt with and I am very impressed with the care she has received.

Reply from Julie Roche, Home Manager at Westbury Grange

Thank you very much for taking the time to review Westbury Grange. I am so pleased to hear that the staff team are giving such excellent care to your mother while maintaining her dignity. I will pass on your kind words to the staff.


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Review from J P (Daughter of Resident) published on 29 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a very well organised and run care home.
Clean, welcoming, homely, friendly, a happy place where the management and team really do care.
The staff treated my father as an individual, helping and encouraging him to keep his independence and make his own choices.
He was always treated with
respect and dignity and the team went out of their way to make him happy.
The standard of care is outstanding and the care team are a credit to their profession.
My father was only in Westbury for just over 23 weeks when, unfortunately, he died but I cannot thank the management and staff enough for the way they looked after dad and the love, support and compassion they showed us.

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Review from T G (Son of Resident) published on 23 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in Westbury for 2 and a half years during which time they encouraged her to join in with activities whilst she was able to do so. Even when she had deteriorated and was bed-bound she was always well looked after. The manager was exceptional in the way she kept us informed of changing circumstances.

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Review from G C (Daughter of Resident) published on 13 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is very nice and well run.
They keep you informed about what is going on with the person you have living within the home.
They are extremely helpful and very understanding.
They go out of their way to make every day a good day for the people that live here.

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Review from Veronica D (Daughter of Resident) published on 28 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I believe that the staff, at all levels, are doing the best they can to care for my father, with compassion, respect and dignity. They have always been accessible and willing to listen and respond appropriately. Despite the high cost of keeping him there, I feel confident that he is as safe and comfortable
as he can be with his health and welfare needs and am very grateful to those who are involved with him.

Reply from Julie Roche, Home Manager at Westbury Grange

Thank you for your feedback regarding your Father's care at Westbury Grange. I will ensure your comments are shared with the staff team.


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Review from T T (Daughter of Resident) published on 22 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We feel very lucky and blessed that we found a place for mum at Westbury Grange. The success of Westbury Grange is due to the manager and of course her staff. Mum has settled in really well during the almost 7 months she has been cared for at Westbury Grange.

Reply from Julie Roche, Home Manager at Westbury Grange

Thank you for your comments and lovely review of Westbury Grange; I will ensure your comments are shared with the staff team.


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Review from Jennifer S (Wife of Resident) published on 16 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband moved into Westbury Grange a couple of months ago.
The management were so helpful and have been ever since and are always seen around the home.
All the staff we have come into contact with are warm and friendly.
Westbury is very clean and homely, and nothing is too much trouble.
My husband
has settled in well but this is because of the excellent, very efficient, dignified care he receives and all with a smile.

Reply from Julie Roche, Home Manager at Westbury Grange

Thank you for your lovely feedback regarding Westbury Grange. I’m so pleased your Husband has settled in so well and I will ensure your comments are shared with the staff team.


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Review from P W (Son of Resident) published on 13 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, who is 95 years old, moved into Westbury Grange 5 months ago. I have been very impressed by the care she has received and the kindness of the staff. The range of activities on offer is very good and this has helped to lift my mother's mood. I would certainly recommend anyone needing nursing
care for a relative seriously considering Westbury Grange.

Reply from Julie Roche, Home Manager at Westbury Grange

Thank you so much for your lovely review. I will be sure to pass on your kind comments to the staff team. I am pleased that your experience at Westbury Grange has been so positive.


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Review from A G (Friend of Resident) published on 6 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was much impressed when I moved him on the day. Staff were welcoming. They met him in his room and introduced themselves to us. It is a very homely environment. Staff always have time when he needs help. Care is excellent. Staff are very approachable, especially the home Manager, deputy and senior
nurse. All staff have good communication skills. Church activities are held and other activities.

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Review from Jean S (Daughter of Resident) published on 9 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment we first met the home manager, I knew we would be in good hands. The carers and staff are kind, considerate, caring, hard-working, professional individuals who informed us regularly of our mother's health and well being. There isn't anything that is too much trouble. Light, airy and
friendly are the words I would use to describe the home. All the rooms are bright and spacious, with communal areas used effectively for company and activities such as singing and pastimes. My family and I are pleased to have found such a homely home.

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Review from Denise G (Sister of Resident) published on 2 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everyone is very friendly and I am always contacted regarding my brother's health if he sees a doctor or when medication is needed. The room could do with decorating, paint peeling on the wall.

Reply from Julie Roche, Home Manager at Westbury Grange

Thank you for taking the time to send your comments and to highlight the problem with the decoration in the room, this has been highlighted to maintenance and will be resolved within the next two weeks.


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Review from John B (Husband of Resident) published on 2 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff (Reception/Management/Carers/Nurses/Cleaners/Kitchen) are 100% professional. They all know my wife's name and are all caring and kind. After a long time caring for my wife at home I can now relax knowing she is being well looked after. Credit to the Manager on running this superb home.

Reply from Julie Roche, Home Manager at Westbury Grange

Thank you, such positive comments are really valued by our staff.


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Review from Lesley V (Daughter of Resident) published on 25 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has dementia and it was a difficult time before she moved to Westbury Grange. Her move to Westbury Grange was handled with kindness and understanding for her and us. She has settled in well, enjoys the company and care and the activities on offer. All the staff are kind and professional and
she says every visit "That all staff are very good". We feel very blessed that she is a resident at Westbury Grange.

Reply from Julie Roche, Home Manager at Westbury Grange

Thank you for your feedback. I am pleased that the move went smoothly and that your Mother has settled so well. Your comments regarding the staff are very much appreciated and I will ensure I feed this back to the team.


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Review from Elizabeth S (Daughter of Resident) published on 24 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I looked at several homes for my mother who suffers from memory loss/vascular dementia. I chose this home because it seemed airy and bright. The staff were all very friendly and obviously had a good relationship with residents.
Since my mother moved in, she has been well cared for by caring, attentive
staff. I have been informed of at all times about her well-being and health and would not hesitate in recommending it to others.

Reply from Julie Roche, Home Manager at Westbury Grange

Thank you for your kind feedback regarding Westbury Grange. I am so pleased to hear that you are happy with the Home and staff team. I will ensure your comments are shared with them.


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Review from Tim E (Son of Resident) published on 14 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Westbury Grange is a facility that offers residents and visitors a good experience. It's bright, modern, well run, fun and is how all care homes should be. With parents in care, I don't have to worry and importantly the visits are good. It's a welcoming place and the staff are great. I don't think there
are many places like it or that would achieve such good quality of standards. When they do music events you should see my mum singing. I will have to book my room in advance!

Reply from Julie Roche, Home Manager at Westbury Grange

Thank you for telling us about your experience of Westbury Grange. It is great to hear that the home is welcoming and the staff are great. Your feedback about the quality of care is very much appreciated. I will ensure that this is shared with the team. Thank you.


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Review from E G (Resident) assisted by family/friend published on 22 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff made me feel welcome when I moved in, I have been allowed to make the room personal with furniture from home.
It's nice that I don't have to worry about cooking, cleaning and laundry now. Everything is taken care of for me.

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Review from E F (Daughter of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the time my mum has been in Westbury Grange the family has received total support and care from all the friendly staff. We have been able to voice any concerns and get a rapid, caring and positive response. My mum has flourished and feels safe in her environment, which is kept clean and tidy.
She is treated with dignity and best of all the staff really know and understand her. I feel totally happy to leave my mum in the care of this home with these lovely people. Thank you all.

Reply from Julie Roche, Home Manager at Westbury Grange

Thank you for taking the time to let us know about your experiences of Westbury Grange. Your comments in respect of the total support and care for your Mum from the friendly staff is very much appreciated. Your feedback is important and I will ensure that this is shared with the team. Thank you.


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Review from Jackie H (Daughter of Resident) published on 24 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been cared for at Westbury for end of life care and I cannot praise the staff and management here highly enough. Throughout her stay she was treated with compassion and respect. The carers and nursing staff were all very caring and you could tell they obviously cared for all the residents.
The food is very good and the building is maintained to a high standard by an excellent maintenance man. If ever there was a problem it was dealt with very quickly. I would definitely recommend this care home as one of the better ones in Milton Keynes.

Reply from Julie Roche, Home Manager at Westbury Grange

Thank you for your feedback regarding Westbury Grange. Your comments regarding the staff team are very much appreciated and I will ensure that this is shared with them. Thank you.


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Current Review Score: 9.8 (9.809)

Overview of Review Score

The Review Score of 9.8 (9.809) out of 10 for Westbury Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.809 for Westbury Grange is calculated as follows: ( (116 Excellents x 5) + (23 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 141 Ratings = 4.809

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Westbury Grange is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (8)

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