Waterhall Care Home

Fern Grove, Bletchley, Milton Keynes MK2 3QH
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9.9 63 Reviews
  • Waterhall Care Home, Milton Keynes
Water Hall Care Centre is an attractive modern building, which opened in 2008 and provides the highest standards of dementia and nursing care and accommodation. Water Hall was the first home in Milton Keynes to be awarded with an 'Outstanding' rating by CQC in February 2021.

Water Hall is located in Water Eaton, Bletchley, within walking distance of the local amenities which include a Post Office, shops and a public house. The home has strong links with the local community especially with the nearby school. There are excellent public transport services to both Bletchley Town Centre and central Milton Keynes Shopping Centre which are only a short bus ride away.

The home has 56 bedrooms with en-suite facilities. There are also lounges and dining rooms with individual kitchenettes on each floor where residents are offered home cooked meals freshly prepared by the chefs and their team. All specialist diets can be catered for.

There is a café, a hairdressing salon and other quiet rooms around the home and there is also an enclosed garden with covered gazebo. All areas are tastefully decorated to a high standard and are wheelchair accessible.

The activities programme is tailored around individuals’ particular interests and a wide variety of daily activities are offered which include arm chair exercises, ball games, regular church services, bingo, singing, dancing and the occasional trip to the seaside.

The care and services provided are delivered by trained professionals who are dedicated to looking after the health and wellbeing of each resident. The management and staff of the home are welcoming and friendly and are proud to provide a supportive and hospitable environment in which to live.

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Care Provided by Waterhall Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 57 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Tendai Mangoro (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (57)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (57)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Waterhall Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,200
    • Self-Funded Residential Dementia Care from £1,350
    • Self-Funded Nursing Care from £1,450
    • Self-Funded Nursing Dementia Care from £1,650
  • (these prices are only a guideline, please contact Waterhall Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time.


  • Parking

  • Ample on-site parking for visitors.


Waterhall Care Home Reviews (63)

Total of 63, showing 1-20
9.9

Waterhall Care Home has a Review Score of 9.9 (9.854) out of 10, based on 17 reviews in the last 2 years. Over all time Waterhall Care Home has 63 reviews.

Overall Experience

  • 49
  • 12
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Date Published

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Review from Pauline C (Sister of Resident) published on 20 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother is very happy here. Every time we visit he is in good spirits. I find the care home a very cheerful place. The staff are so friendly, helpful and caring.

Reply from Tendai Mangoro, Home Manager at Waterhall Care Home

Thank you so much for the feedback. Our team was so pleased to read the review.


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Review from Kelly C (Niece of Resident) published on 16 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Waterhall is a lovely home for my uncle and all staff are very caring, my uncle has been in Waterhall for 19 months now and enjoys the music and singing sessions. He love seeing the animals and thinks of all the staff as friends.

Reply from Tendai Mangoro, Home Manager at Waterhall Care Home

We appreciate your feedback. We are happy that your uncle has settled well at Waterhall and also that he enjoys the activity sessions that we offer.


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Review from Linda M (Daughter of Resident) published on 23 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management are fantastic. The home is run properly. My mother is happy and well-kept. No complaints. Very friendly staff as well. Cannot fault the team. Well done.

Reply from Tendai Mangoro, Home Manager at Waterhall Care Home

We are so pleased to hear that you are happy with the care your mother is receiving at Waterhall. Your feedback means a lot to the Waterhall team.


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Review from John J (Next of Kin) published on 18 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been in Waterhall Care Home for a couple of months now, he has settled down really well and always clean and happy, the staff are very friendly helpful and caring and make the residents feel at home.

Reply from Tendai Mangoro, Home Manager at Waterhall Care Home

Thank you for your feedback. We're so glad to hear that your friend has settled well at our care home.


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Review from A S (Power of Attorney of Resident) published on 1 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent.
Our relative had been in hospital for ten weeks and was very frail.
After six weeks at the home, she was eating well, had no infections, much calmer and much more lucid than upon arrival.
The staff are very friendly and caring.

Reply from Tendai Mangoro, Home Manager at Waterhall Care Home

Thank you. Our team value your feedback. We always strive to deliver the best care to our residents. We are so pleased that you feel reassured. Looking forward to seeing you during your visits.


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Review from C J (Mother of Resident) published on 28 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Waterhall for just coming up to two years.
I have to say that all of the careers are absolutely amazing and the nurses on the floor. Nothing is too much hassle and they are always willing to help with whatever is needed.
The home is always busy with social events which are to every
resident so whether in bed all the time or in the lounges everyone gets to be involved.
I have to say this is the best-run home I have seen which has to be handed to not only the caregivers, nurses, housekeepers, volunteers but also the wonderful managers.
This is not just a care home but a home for my mum and myself.
I would recommend this home to anyone and I am always saying how wonderful it is to my colleagues and friends.

Reply from Celia Hardill, Regional Director (Milton Keynes) at Waterhall Care Home

Thank you for your kind review for the people at Waterhall. It's so lovely to hear that your Mum is happy with us. Kind regards.


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Review from D C (Daughter of Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been getting care for a few years, all the staff are so lovely, nothing is too much, very friendly, I would recommend the care home to other families, the staff always update the residents families.

Reply from Sarah Lawton-Murray, Milton Keynes Business Support Partner at Waterhall Care Home

Thank you for taking the time to leave such a positive review. It is lovely to hear that you are happy with the care that your mother receives at the care home. I will ensure that this is shared with the team members.


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Review from Janice J (Daughter of Resident) published on 27 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent the last 10 months of her life at Waterhall Care Home. I cannot express how good the care was at this time. The staff went above and beyond to make sure she was clean, hydrated and happy. I seriously will never be able to thank them enough.

Reply from Corina Ashby, General Manager at Waterhall Care Home

Thank you so much for taking the time to leave a review. Your comments have been fed back to the team members.


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Review from N H (Wife of Resident) published on 30 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been with the Waterhall Care Home family for just over one year. He is so much better now than he was when he first went there. He is always clean and happy and well looked after by his dedicated carers. There is so much more I could say about the excellent running of the care home and
it never changed whatever day or time I visit. It makes me happy.

Reply from Corina Ashby, General Manager at Waterhall Care Home

Thank you for your lovely review. We always strive to do our best for the people who live in our home. I will pass on your comments to the team.


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Review from E M (Son of Resident) published on 26 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the way that my father is looked after at Waterhall Care Home. He is settled and happy there. Well done to the caring team who have helped him to adjust and settle into this environment.

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Review from Michelle B (Daughter of Resident) published on 17 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A truly wonderful home. Not only did they do an amazing and caring job looking after my father who was a resident, they were equally as amazing with my mother, offering her comfort and support. I had only seen bad things about care homes but these lovely people completely changed my mind. They were
so good with my dad and his needs, nothing was too much trouble and it felt like they really loved him as we did. They ensured that my mother was equally looked after. The staff acted on any suggestions that we had towards my father's care and we felt completely confident with him living here.
Thank you so much for all that you have done for us, it was truly appreciated.

Reply from Celia Hardill, Regional Director (Milton Keynes) at Waterhall Care Home

Thank you for your lovely review of Waterhall. It is really heartwarming to read. Thanks again.


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Review from B C (Friend of Resident) published on 10 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The minute you enter Waterhall Care Home, you are met by smiling and polite care staff from admin staff, manager, nurses, care staff, activities coordinator, and domestic staff. The home is well-kept and very clean and you can never perceive any odours. The care given to residents is amazing, they are
given person-centred care, given choice of what they want to eat or drink according to their care plan. Care staff do not assume what a patient needs they ask. The home is filled with the laughter of staff and residents.

Reply from Sarah Lawton-Murray, Business Manager at Waterhall Care Home

Thank you for your kind words. I will pass on your comments to our team members.


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Review from E H (Relative of Resident) published on 28 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I think the home is lovely and the staff are very friendly and do the very best job possible but every care home needs extra staff so that residents could be given extra attention that they deserve.

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Review from Paul C (Son of Resident) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased that Mum is now safe, secure and stimulated by her surroundings and the staff provide her with good care.

Reply from Sarah Lawton-Murray, Business Manager at Waterhall Care Home

Thank you Paul for your kind words. I will feedback your comments to the team.


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Review from Siobhan W (Daughter of Resident) published on 4 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Waterhall Care Home since 2020.
The staff are amazing and pay such attention to detail in every aspect of care given. The friendly atmosphere lends itself well to a home environment. One can say it is a "Home away from Home".
During Covid times the weekly webinars
were a godsend and the live chats via video call kept families very much in the loop.
It gives me such peace of mind, living in South Africa to know that Mom is so well taken care of.
Keep up the excellent work Waterhall ... much appreciated!

Reply from Sarah Lawton-Murray, Business Manager at Waterhall Care Home

Thank you for your kind words. I will pass them on to the other members of the team.


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Review from Brenda B (Wife of Resident) published on 19 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are so helpful and very kind to my husband and also to me. Nothing is too much bother. They are all so good and happy which rubs off on others.

Reply from Celia Hardill, Regional Director (Milton Keynes) at Waterhall Care Home

Thank you very much for your kind review of Waterhall and we are so pleased that your husband has been happy in the home.


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Review from Mark W (Son of Resident) published on 28 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Waterhall Care Home for a number of years and the relationship between staff and residents is fantastic. Always make time for a chat, can share a joke and have a sing song. Communication from the team is really on point and webinars are held regularly to explain topics such
as dementia. I love the social media updates.

Reply from Celia Hardill, Regional Director at Waterhall Care Home

Thank you for taking the time to send a review for Waterhall, we are pleased to learn that your mum is happy in the home and the relationship is so good with the team. Thank you once again.


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Review from Ian W (Husband of Resident) published on 17 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is at Waterhall Care Home.
Her care is excellent and all the staff are first class.

Reply from Sarah Lawton-Murray, Family Liaison Officer at Waterhall Care Home

Dear Ian, thank you for your lovely review. We always strive to do our best for the people who live in our home. Thank you.


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Review from K N (Daughter of Resident) published on 10 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing staff with such attention to detail. Every single staff member had a unique story and connection with my mother. I stayed there for a whole week at the end of her life. I was treated with respect, care and compassion, and this was a fraction of how they treated my mother. I am in awe of the
work they do. I am so grateful. All of the staff are fantastic. I will never forget their compassion. Even to the end, there was oral care and movement to prevent pressure sores. They take great pride in ensuring that there is full skin integrity. Bravo.
This care home is like no other that I have ever seen and I really wouldn't mind ending my days somewhere like this. Thank you.

Reply from Sarah Lawton-Murray, Business Manager at Waterhall Care Home

Thank you for your kind words. Our team at Water Hall works very hard to ensure that the people who live in our home receive the best possible care.


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Review from R T (Wife of Resident) published on 2 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was at the care home in his final years. He was cared for by a wonderful team who were so kind and caring and who went out of their way to make me feel welcome too.

Reply from Tendai Mangoro, Home Manager at Waterhall Care Home

It was a pleasure looking after your husband. The Waterhall team will always welcome you at all times.
Thank you for being our family member.


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Current Review Score: 9.9 (9.854)

Overview of Review Score

The Review Score of 9.9 (9.854) out of 10 for Waterhall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.854 for Waterhall Care Home is calculated as follows: ( (181 Excellents x 5) + (9 Goods x 4) + (7 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 199 Ratings = 4.854

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Waterhall Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Nov 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (3)

Tendai

Tendai Mangoro

Job Title: Home Manager

Joined: 2014

Tendai is the registered manager for Waterhall Care. Tendai's background is as a registered adult nurse. She qualified in 1994 and to this day, enjoys looking after the people and making a difference in their lives.


Sithokozile

Sithokozile Masuku

Job Title: Care Manager

Joined: 2024

Sithokozile joined Excelcare in February 2024 with 7 years of care home knowledge.


She is a former accountant and a registered adult nurse.


Nancy

Nancy Rajaruban

Job Title: Administrator

Joined: 2014

Nancy has been with Excelcare since 2014 She works closely with the management team and receptionist to ensure the smooth running of administration within the home and help to ensure high standards are maintained throughout.


Frequently Asked Questions about Waterhall Care Home

What types of Care is Waterhall Care Home registered for?

Older Person Care, Dementia, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Waterhall Care Home provide?

Palliative Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Waterhall Care Home have?

There are 57 Single Rooms.

What are the Facilities & Services at Waterhall Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Waterhall Care Home to the centre of Milton Keynes?

3.8 mile(s) as the crow flies, distance by road may be significantly further.