Waterhall Care Home

Fern Grove, Bletchley, Milton Keynes MK2 3QH
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9.9 63 Reviews
  • Waterhall Care Home, Milton Keynes
Water Hall Care Centre is an attractive modern building, which opened in 2008 and provides the highest standards of dementia and nursing care and accommodation. Water Hall was the first home in Milton Keynes to be awarded with an 'Outstanding' rating by CQC in February 2021.

Water Hall is located in Water Eaton, Bletchley, within walking distance of the local amenities which include a Post Office, shops and a public house. The home has strong links with the local community especially with the nearby school. There are excellent public transport services to both Bletchley Town Centre and central Milton Keynes Shopping Centre which are only a short bus ride away.

The home has 56 bedrooms with en-suite facilities. There are also lounges and dining rooms with individual kitchenettes on each floor where residents are offered home cooked meals freshly prepared by the chefs and their team. All specialist diets can be catered for.

There is a café, a hairdressing salon and other quiet rooms around the home and there is also an enclosed garden with covered gazebo. All areas are tastefully decorated to a high standard and are wheelchair accessible.

The activities programme is tailored around individuals’ particular interests and a wide variety of daily activities are offered which include arm chair exercises, ball games, regular church services, bingo, singing, dancing and the occasional trip to the seaside.

The care and services provided are delivered by trained professionals who are dedicated to looking after the health and wellbeing of each resident. The management and staff of the home are welcoming and friendly and are proud to provide a supportive and hospitable environment in which to live.

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Care Provided by Waterhall Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 57 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Tendai Mangoro (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (57)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (57)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Waterhall Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,200
    • Self-Funded Residential Dementia Care from £1,350
    • Self-Funded Nursing Care from £1,450
    • Self-Funded Nursing Dementia Care from £1,650
  • (these prices are only a guideline, please contact Waterhall Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time.


  • Parking

  • Ample on-site parking for visitors.


Waterhall Care Home Reviews (63)

Total of 63, showing 21-40
9.9

Waterhall Care Home has a Review Score of 9.9 (9.854) out of 10, based on 17 reviews in the last 2 years. Over all time Waterhall Care Home has 63 reviews.

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Review from Robert T (Son-in-law of Resident) published on 19 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We would like to thank the staff for their care and passion shown towards my mother-in-law during her stay with you. In very difficult circumstances you all showed great care towards us and gave support when needed.
Thanks again to a great team of people. Extra special thanks to one member of staff
who's outstanding at his job and deserves the greatest of praise.

Reply from Celia Hardill, Regional Director (Milton Keynes) at Waterhall Care Home

Thank you for your kind response to Waterhall. We will ensure this is passed on to the team members. Kind regards.


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Review from G C (Niece of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my aunt in the care home recently as she has moved from another home. She was very happy to see me and she smelled lovely, the carer had put on her favourite perfume and done her nails which was so lovely to see and obviously cheered her up too. Her keyworker had already put up her pictures
in her room which made her feel so at home.

Reply from Celia Hardill, Regional Director (Milton Keynes) at Waterhall Care Home

Thank you very much for providing such a heartfelt review following a visit from your aunt. We are glad to hear that she is happy in the home.


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Review from Karen G (Wife of Resident) published on 23 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care my husband has received has been fantastic. All the staff have been kind, caring and understanding. They have understood the needs of my husband and involved me in all decisions. I couldn't praise them enough. Thank you.

Reply from Celia Hardill, Regional Director (Milton Keynes) at Waterhall Care Home

Thank you very much for the lovely review for Waterhall, we are so pleased to hear that your husband has received such fantastic care at Waterhall. Kind regards.


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Review from Lucy C (Daughter of Resident) published on 24 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We really could not have asked for better care for our mother. Our mum stayed here for four months before she peacefully passed at the care home.
From the day she started there, she was treated with warmth and kindness from all the staff. They have been amazing throughout her stay at the home and she
felt very much at home. Every day I visited they also looked after me during the long hours I spent with her.
When Mum was end of life they accommodated me and my family to visit and be with her at all times. They kept us informed at all times as to her progression and were sensitive throughout the process.
After she passed they were amazing, accommodating our rituals and fulfilling all our wishes. They provided us with their facilities and gave us tea, coffee and snacks to support and comfort us. They allowed us to use their dining area through the days to accommodate our large family going above and beyond what we expected.
We cannot thank them enough for everything they’ve done.

Reply from Celia Hardill, Regional Director (Milton Keynes) at Waterhall Care Home

Please accept our condolences on the passing of your mother, and also for your heartfelt response. It was lovely to hear the home were so accommodating. Wishing you all the best. Kind regards.


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Review from Marc H (Son of Resident) published on 22 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother very reluctantly came to Waterhall as a full-time resident in December 2020. Up to that time she was living in her own flat receiving four care at home visits each day. Despite best efforts, my mother had spent 2019 and 2020 in and out of hospital with one ailment/infection after the other.
My mother is 98 years old. Following the first couple of hard weeks in Covid isolation following her arrival, my mother has really settled into the nursing floor at Waterhall very well and now she regards this as her home. She has not had a single hospital admission since coming to Waterhall and I put this down to the wonderful care and attention by the nursing team on the second floor and to that of the wider Waterhall care family. The manager should be so proud... Waterhall is a home from home for all its residents.
Thank you and much appreciation to you all.
Very best regards

Reply from Celia Hardill, Regional Director (Milton Keynes) at Waterhall Care Home

Thank you for your comments, it is so lovely to hear that your mother is happy in the home. The manager and staff will be pleased to read this heartfelt review. Thanks, Celia


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Review from Dave S (Brother of Resident) published on 28 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my sister on 15th September 2021, with my wife. We did the LFT at home so we saved some time. The staff registered the tests, gave us some PPE and gloves and we were taken to my sister's room. A nurse greeted us, then left us alone, to chat privately.
My sister's eyes lit up and she had a
broad smile. We chatted, remembered old times, she ate a little and we took some photos.
We were helped to the way out. Removed our PPE and the staff called for a taxi to take us back to the train station.
The whole experience was well organised, the staff were helpful, and the place was clean.
We left with a light heart, in the knowledge that my sister was having excellent care.
Thanks to all of you at Waterhall Care Home.

Reply from Celia Hardill, Regional Director (Milton Keynes) at Waterhall Care Home

Thank you for your kind words for Waterhall. We were very pleased to hear that your experience at Waterhall has been a very good one and your sister is happy in the home. Kind regards.


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Review from Faye R (Granddaughter of Resident) published on 7 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful homely care home with exceptionally caring and kind staff. Always enjoyed spending time with grandad here, always made to feel welcome. Grandad was very content and well-looked after. Thank you to all the team that cared for him.

Reply from Celia Hardill, Regional Director (Milton Keynes) at Waterhall Care Home

Thank you for your kind words to Waterhall and we are all very pleased to hear that your Grandad was happy in the home.


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Review from Kim R (Daughter of Resident) published on 7 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Waterhall was a home away from home for my dad in his last years and I couldn’t be more pleased with the way he was cared for. The kindness and skill of the staff humbles me. They treat residents with immense warmth and made my dad and our family feel like their own. They have tremendous nursing and
personal care skills backed up with a wealth of experience. The staff at Waterhall enabled me to spend quality time with dad safe in the knowledge that they were looking after his complex medical and emotional needs. They kept him happy and healthy. The honest and easy communication with all staff meant we were able to overcome the inevitable challenges of having a loved one in a care home. Our Waterhall family should feel proud of themselves! Thank you.

Reply from Celia Hardill, Regional Director (Milton Keynes) at Waterhall Care Home

Thank you for your glowing feedback on Waterhall and so pleased to hear your Dad was happy there.


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Review from S Y (Daughter of Resident) published on 7 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are excellent in helping when needed. Supervisors and managers let you know when there is change going on with our loved ones. The care home is well looked after and everyone is friendly. Able to ask for drinks when needed. The fire alarm works well.

Reply from Celia Hardill, Regional Director (Milton Keynes) at Waterhall Care Home

Thank you for your review on Waterhall, we were very pleased to hear that you felt the home was safe and friendly.


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Review from Nicola F (Daughter of Resident) published on 23 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Waterhall Care Home do an amazing job of not only providing an excellent level of care but also fostering a family environment whereby residents feel welcomed and cared for in a way that makes them feel at home. The lovely lady in the office who greets you, the activities manager who
went above and beyond for my mum, capturing pictures of my mum having fun and doing things she hasn’t done in years (music, baking and gardening), which brought me great comfort. All the staff on the 2nd floor were very caring and attentive - very grateful to them all.

Reply from Celia Hardill, Regional Director (Milton Keynes) at Waterhall Care Home

Thank you for your review with regards to Waterhall and it is heartwarming to hear that your Mum has settled in the home so well and is happy.


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Review from Alice D (Wife of Resident) published on 19 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care my husband is receiving. The staff are very helpful to me in answering any questions that I may have. My husband has been here for 5 months and I am happy to say he has settled in well.

Reply from Celia Hardill, Regional Director (Milton Keynes) at Waterhall Care Home

Thank you very much for the complimentary review for Waterhall, this means a lot to the home. I am pleased to hear your husband has settled well.


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Review from Asif H (Grandson of Resident) published on 9 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care home. We went to visit our Gran for the first time today. This is a wonderful, professional care home with kind and caring staff. The facilities are bright and the place is clearly well looked after and noticeably clean. We were so pleased to see our gran nicely settled in such a lovely
place with a warm and welcoming atmosphere for both residents and visitors.

Reply from Celia Hardill, Regional Director (Milton Keynes) at Waterhall Care Home

Thank you for your lovely review of Waterhall. The manager and staff will be very pleased to read this. It is good to hear that your gran has settled nicely, very reassuring. Kind regards


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Review from Amyn G (Son of Resident) published on 4 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in for 3 weeks respite which was amazing. After seeing the care given in that short period and mum being bedbound and the care given during these hard times (Covid) this is the only place it was agreed to keep her with yourselves Waterhall Care. The staff were amazing. Care with a smile.
Bless you.

Reply from Celia Hardill, Regional Director (Milton Keynes) at Waterhall Care Home

Thank you for your super review for Waterhall, this will mean a great deal to the staff. I am pleased that your Mum was happy enough to stay too.


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Review from Nilufa C (Daughter of Resident) published on 27 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted initially for respite. After 3 weeks we decided that my mother should remain there permanently as the level of care is excellent, despite COVID and isolation. We were finding it difficult to Skype my mother but the staff found a way for us to connect with my mother and were very
helpful. I feel very safe for my mother, being as all COVID measures (sanitising, tests and PPE) are adhered to. When my mother was poorly they also agree for me to visit more regularly to feed her. They interact with my mum all the time. I feel my mum is in the right home, it is very clean and tidy and when I visit I find my mother is looking good, tidy and safe. The staff are excellent, always smiling and interacting with me. They always talk to me and are very helpful. They go the extra mile. I am pleased my mum is at Waterhall care home.

Reply from Celia Hardill, Regional Director (Milton Keynes) at Waterhall Care Home

Thank you for your kind words with regards to Waterhall, the Manager and Staff will be very pleased to receive this. I am happy to hear that your Mum was looked after very well in the right home for her. Kind regards, Celia.


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Review from H H (Respite Resident) published on 24 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very well cared for by a friendly, kind, caring and supportive staff during the five weeks I spent in the rehabilitation unit. This is no small measure that helped me on the road to recovery, and for that, I am very grateful.

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Review from K B (Husband of Resident) published on 12 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found all staff very helpful and eager to help in totally every way.

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Review from David W (Son of Resident) published on 25 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was very independent before coming into the care home and was very apprehensive and worried before coming in, staff were very kind and supportive to Mum and she soon settled down and in time became very happy. Mum always had praise for the carers and made good friends. Mum always complimented the
food and while she was well really enjoyed the activities. Staff always kept us informed of Mum's health issues and were very supportive after Mum's passing. We would always recommend the home to others looking for care for their loved ones.

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Review from James C (Partner of Resident) published on 8 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been allowed to have compassionate visits as I have a terminal condition. The staff and management have been extremely kind and helpful to both my partner and me.

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Review from Patricia H (Daughter of Resident) published on 8 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has lived at Waterhall for the past six years, but on the 26th of January 2021, she sadly passed away. During her time at the home, all the staff were brilliant, she received the best care and we, as a family, were made to feel welcome at all times. After she passed away, all the staff were
very helpful and supportive. Nothing was too much trouble. It really is a brilliant place.

Reply from Tendai Mangoro, Home Manager at Waterhall Care Home

Thank you for your review, Pat. We did what we are good at - caring.


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Review from Anne S (Resident) published on 8 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home Waterhall Care Home. I have been very happy here over the past 2 and a half weeks. Everyone has been friendly, helpful and always make you feel happy and at home. I will miss each and all of them. The meals could not have been better. I will miss here when I go home tomorrow, but I will
be happy to see all of my family as I have missed them.

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Current Review Score: 9.9 (9.854)

Overview of Review Score

The Review Score of 9.9 (9.854) out of 10 for Waterhall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.854 for Waterhall Care Home is calculated as follows: ( (181 Excellents x 5) + (9 Goods x 4) + (7 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 199 Ratings = 4.854

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Waterhall Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Nov 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (3)

Tendai

Tendai Mangoro

Job Title: Home Manager

Joined: 2014

Tendai is the registered manager for Waterhall Care. Tendai's background is as a registered adult nurse. She qualified in 1994 and to this day, enjoys looking after the people and making a difference in their lives.


Sithokozile

Sithokozile Masuku

Job Title: Care Manager

Joined: 2024

Sithokozile joined Excelcare in February 2024 with 7 years of care home knowledge.


She is a former accountant and a registered adult nurse.


Nancy

Nancy Rajaruban

Job Title: Administrator

Joined: 2014

Nancy has been with Excelcare since 2014 She works closely with the management team and receptionist to ensure the smooth running of administration within the home and help to ensure high standards are maintained throughout.