Waterhall Care Home

Fern Grove, Bletchley, Milton Keynes MK2 3QH
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9.9 63 Reviews
  • Waterhall Care Home, Milton Keynes
Water Hall Care Centre is an attractive modern building, which opened in 2008 and provides the highest standards of dementia and nursing care and accommodation. Water Hall was the first home in Milton Keynes to be awarded with an 'Outstanding' rating by CQC in February 2021.

Water Hall is located in Water Eaton, Bletchley, within walking distance of the local amenities which include a Post Office, shops and a public house. The home has strong links with the local community especially with the nearby school. There are excellent public transport services to both Bletchley Town Centre and central Milton Keynes Shopping Centre which are only a short bus ride away.

The home has 56 bedrooms with en-suite facilities. There are also lounges and dining rooms with individual kitchenettes on each floor where residents are offered home cooked meals freshly prepared by the chefs and their team. All specialist diets can be catered for.

There is a café, a hairdressing salon and other quiet rooms around the home and there is also an enclosed garden with covered gazebo. All areas are tastefully decorated to a high standard and are wheelchair accessible.

The activities programme is tailored around individuals’ particular interests and a wide variety of daily activities are offered which include arm chair exercises, ball games, regular church services, bingo, singing, dancing and the occasional trip to the seaside.

The care and services provided are delivered by trained professionals who are dedicated to looking after the health and wellbeing of each resident. The management and staff of the home are welcoming and friendly and are proud to provide a supportive and hospitable environment in which to live.

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Care Provided by Waterhall Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 57 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Tendai Mangoro (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (57)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (57)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Waterhall Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,200
    • Self-Funded Residential Dementia Care from £1,350
    • Self-Funded Nursing Care from £1,450
    • Self-Funded Nursing Dementia Care from £1,650
  • (these prices are only a guideline, please contact Waterhall Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time.


  • Parking

  • Ample on-site parking for visitors.


Waterhall Care Home Reviews (63)

Total of 63, showing 41-60
9.9

Waterhall Care Home has a Review Score of 9.9 (9.854) out of 10, based on 17 reviews in the last 2 years. Over all time Waterhall Care Home has 63 reviews.

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Date Published

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Review from Derek L (Respite Resident) published on 8 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Did not meet management, but my ratings explain my total satisfaction. A very nice facility that is well managed, spotlessly clean and has super food. I would go back anytime.

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Review from J D (Daughter of Resident) published on 19 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This year has been extremely difficult. The staff have kept me updated on Mum's welfare consistently which I'm grateful for in these uncertain times. I have been thankful to all staff for their constant care in these changing times.

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Review from A C (Resident) published on 10 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is modern clean and bright. The room I am occupying has dual aspect windows and is light, airy and very pleasant. The food is very good considering the numbers being catered for. The jewel in the crown is undoubtedly the staff who work so hard to deliver first-class care for anyone who
manages this team life must be relatively good working with such a great team of people.

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Review from Louise B (Resident) published on 28 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I spent a month with the staff at Waterhall. From my arrival to my departure I was treated with respect and genuine care by the wonderful staff. I really hadn’t wanted to go in for the treatment and I can honestly say that I am incredibly grateful that they made it easy to help me settle quickly and
relax under their care. My room is comfortable and the food like home. The level of cleanliness was excellent, I was never concerned about COVID because all staff followed strict guidelines. I would recommend this home to anyone who needs care, you will be made at home and be treated with care and dignity. I will always be grateful I stayed and their contribution to my recovery was invaluable.

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Review from K M (Daughter of Resident) published on 20 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Was very happy with the care Mum received at Water Hall, in this Covid time I'm sad I couldn't visit, but was well looked after. Loved the food. Carers were all lovely. Thank you.

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Review from E C (Son of Resident) published on 19 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Due to Covid-19 this was just a 30 minute visit. The staff, as always, were warm and welcoming, I just wish I could have stayed a bit longer.

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Review from Valerie G (Daughter of Resident) published on 22 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother had an extended stay of over 2 months, of course there are small things that I could criticise but overall I was extremely happy with the care that she received whilst at Waterhall. The carers were mostly kind and caring, the care she received enabled her to recover enough to go home after
a short stay in hospital and a longer stay at Waterhall. When she arrived she was unable to do anything for herself, by the time she left she was able to walk with a frame and has continued to improve at home.
The surroundings are very pleasant and her room was nice, she was able to have her meals in her room or on better days was taken to the dining room to socialise with other residents. She is still keeping in touch with one lady she met there (who has also gone home). I should also add that the food (which is cooked on the premises) is very good and helped build Mum back up.
It was very reassuring for me to know that Mum was safe and being cared for.

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Review from Gary W (Son of Resident) published on 11 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you so much for caring for Dad in the last year of his life. We cannot express how much it meant to see him cared for with so much dignity and respect when he could no longer, had any mobility and needed so much. He was always comfortable and clean, and staff to time to speak and sing with him.
The care at Waterhall is truly outstanding.

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Review from Mojo M (Son of Resident) published on 11 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am only able to visit my father once a year. The manager and the staff have been very helpful in communicating with me with regards to my father's care needs.

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Review from Y D (Resident) published on 11 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been here 6 months, I fractured both legs. The manager and staff have been fantastic carers, have time for you and that helps. I will be going home soon, feeling a lot better. I would like to thank them all.

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Review from T M (Husband of Resident) published on 2 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Ok.

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Review from L M (Daughter of Resident) published on 31 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care provided by professional and compassionate staff. Carers and management take into consideration the unique needs of the resident, interacting with them, treating all with dignity and respect. The management operates "an open door" policy and are always available to discuss concerns.
The
staff and management go the extra mile to ensure where possible, all requests are met. Residents are encouraged and supported to become involved in activities. I would have no hesitation in recommending this care home to friends. A fine example of what a care home should be.

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Review from Yvonne H (Friend of Resident) published on 7 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

For several months I complained about a lack of heating in the room. Despite repeated assurances that central heating would be restored, it took longer than it should have done. Access to funds to pay for essential/personal needs is erratic.
There were times when, during visits, my requests for hearing
aid batteries/toenail/hair cutting met with an uncooperative response. However, in recent months there has been a noticeable improvement.

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Review from Barbara G (Wife of Resident) published on 23 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Waterhall Care Home for three and a half years. He has been well cared for during this time, treated with love and dignity by all the staff.
All his food has to be pureed and this is made to look as appetising as possible.
My grateful thanks to all concerned.

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Review from S K (Son of Resident) published on 23 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff always polite and friendly. Always clean.

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Review from Ken C (Husband of Resident) published on 10 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Waterhall Care Centre has very caring staff that have been at the home for some time, which is a good sign. They work with the residents on a daily basis and are lovely people.

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Review from R R (Nephew of Resident) published on 11 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our aunt is undoubtedly well cared for. A marked improvement in her care since new person appointed team leader.
We are now kept informed of our aunt's status.
The overall feeling is one of competence in care and nursing.

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Review from P N (Daughter of Resident) published on 12 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

During the 6 months, my mother has been resident we have found the Care Centre to be bright, clean and well kept. Her family have been encouraged to use facilities and take part in activities and events. All staff have made every attempt to "go the extra mile" when we have asked for assistance. Management
has always been available for any questions to be responded to. The care is professional and personal.

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Review from Denise H (Friend of Resident) published on 30 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good staff and the manager is very helpful on all occasions.

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Review from B F (Daughter of Resident) published on 8 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are well trained some of the staff need to encourage the residents to ear and spend more time at the table with them. But overall I am extremely happy with the way the care home is run.

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Current Review Score: 9.9 (9.854)

Overview of Review Score

The Review Score of 9.9 (9.854) out of 10 for Waterhall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.854 for Waterhall Care Home is calculated as follows: ( (181 Excellents x 5) + (9 Goods x 4) + (7 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 199 Ratings = 4.854

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Waterhall Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Nov 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (9)

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Meet the Team (3)

Tendai

Tendai Mangoro

Job Title: Home Manager

Joined: 2014

Tendai is the registered manager for Waterhall Care. Tendai's background is as a registered adult nurse. She qualified in 1994 and to this day, enjoys looking after the people and making a difference in their lives.


Sithokozile

Sithokozile Masuku

Job Title: Care Manager

Joined: 2024

Sithokozile joined Excelcare in February 2024 with 7 years of care home knowledge.


She is a former accountant and a registered adult nurse.


Nancy

Nancy Rajaruban

Job Title: Administrator

Joined: 2014

Nancy has been with Excelcare since 2014 She works closely with the management team and receptionist to ensure the smooth running of administration within the home and help to ensure high standards are maintained throughout.