No visiting restrictions in place, although common courtesy applies if a large party is coming so that arrangements can be made to use a lounge area. Protected meal times offered so if not joining your relative, please recognise the importance of an undisturbed meal time.
Car parks to the front, side and an overflow car park.
Abberton Manor Nursing Home has a Review Score of 9.9 (9.883) out of 10, based on 11 reviews in the last 2 years. Over all time Abberton Manor Nursing Home has 56 reviews.
Review from Alan B (Brother of Resident) published on 21 January 2025
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Review from Paula H (Daughter of Resident) published on 25 July 2024
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Reply from Kylie Vickery, Manager at Abberton Manor Nursing Home
Hi, thank you very much for taking the time to leave a review, it is an honour to be able to care for Mum and we all enjoy seeing you and your family during your visits.
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Review from Graham B (Son of Resident) published on 14 May 2024
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Review from Martin M (Husband of Resident) published on 8 March 2024
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Reply from Kylie Vickery, Manager at Abberton Manor Nursing Home
Hi,
Thank you very much for taking the time to complete a review. I will pass your compliments to the team. It is a pleasure to care for your wife and we look forward to your visits.
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Review from Pamela B (Resident) published on 21 February 2024
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Reply from Kylie Vickery, Manager at Abberton Manor Nursing Home
Thank you Pamela for your kind words, we are glad you are enjoying your new home.
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Review from Leslie F (Brother of Resident) published on 19 December 2023
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Reply from Kylie Vickery, Manager at Abberton Manor Nursing Home
Thank you for taking the time to write this review and for your kind words. It was a pleasure to be able to care for your brother and meet you and your family.
Kind regards.
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Review from Jemma M (Daughter-in-law of Resident) published on 31 October 2023
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Reply from Kylie Vickery, Manager at Abberton Manor Nursing Home
Thank you very much for taking the time to write a review and for your kind words, I will ensure to pass this on to the team. I would like to say that it was a privilege to be able to care for your dad.
Thank you again.
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Review from D D (Son of Resident) published on 23 September 2023
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Review from Jean D (Daughter of Resident) published on 12 September 2023
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Reply from Kylie Vickery, Manager at Abberton Manor Nursing Home
Many thanks for your review, we are honoured to care for your mother and are very grateful for your review. Regards.
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Review from N S (Friend of Resident) published on 5 September 2023
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Review from J H (Sister of Resident) published on 15 August 2023
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Review from Michael M (Son of Resident) published on 8 February 2023
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Reply from Ruth Merchant, Home Manager at Abberton Manor Nursing Home
Thank you so much for taking the time to write this review, which I appreciate is a very painful time for you and all of your family. I am pleased to know that your mum was settled and comfortable whilst she was with us. We felt privileged to have been able to support your mum on her next journey. I will pass your kind comments to the team, who will also join me in sending our condolences to you and your family and wish you well in the future.
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Review from L W (Grandson of Resident) published on 11 January 2023
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Reply from Ruth Merchant, Home Manager at Abberton Manor Nursing Home
Thank you very much for your kind comments, your nan is lovely and we have taken her to our hearts. We are very happy to hear that you are pleased she has settled so well. We look forward to looking after her during her time with us at Abberton Manor. I will pass your kind comments to the team who I am sure will be delighted with the feedback.
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Review from Gill M (Daughter of Resident) published on 9 January 2023
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Reply from Ruth Merchant, Home Manager at Abberton Manor Nursing Home
Thank you so much for taking the time to complete a review, myself and the team greatly appreciate your feedback, we are very pleased to hear that both you and your mum are happy that she is at Abberton Manor and we hope she continues to live her life as she pleases in her latter years. I will pass your lovely comments on to the team, once again thank you for your kind remarks.
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Review from Roger A (Son of Resident) published on 5 January 2023
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Reply from Ruth Merchant, Home Manager at Abberton Manor Nursing Home
Thank you for taking the time to send a review, we greatly appreciate your feedback, Abberton Manor and the team strive to create an environment of warmth and care, our philosophy of care for the home and our extended family is to enable all our residents to live their lives, how they used and how they wish to continue to do so. I will pass your comments on to the team who I know will appreciate the feedback. Wishing you and your family a happy and healthy new year.
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Review from J M G (Niece of Resident) published on 14 November 2022
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Reply from Sarah Hannah, HR at Abberton Manor Nursing Home
Thank you for your review, we are sorry you feel this way and we endeavour to cater for many needs. However, we believe in the right setting for the right person and we hope your relative is settled in their new home and it's more suitable for her current requirements. As a company, we value open communication and feedback. Many thanks, Heritage Manor.
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Review from D B (Resident) assisted by family/friend published on 17 October 2022
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Reply from Ruth Merchant, Manager at Abberton Manor Nursing Home
Thank you for your kind comments. It was a delight to have you stay with us, and your musical skills made us all smile as it sounded throughout the home, I am happy to hear that you enjoyed your stay with us and look forward to seeing you again.
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Review from Wendy S (Daughter of Resident) published on 5 August 2022
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Reply from Jo Letch, Administrator at Abberton Manor Nursing Home
Thank you for your kind comments, I will ensure these are passed on to the rest of the team.
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Review from Hilde I S (Daughter of Resident) published on 5 August 2022
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Reply from Jo Letch, Administrator at Abberton Manor Nursing Home
Thank you very much for your kind comments, I will ensure to pass them on to the team.
I do hope your Mum has settled into her new environment, we are just at the end of a phone if you need anything.
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Review from Ann C (Daughter of Resident) published on 27 June 2022
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Reply from Ruth Merchant, Manager at Abberton Manor Nursing Home
Thank you so much for your kind review, we always strive to accommodate the needs of our residents ensuring they live their life to the fullest, I will pass on your kind words to the rest of the team.
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The Review Score of 9.9 (9.883) out of 10 for Abberton Manor Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.883 for Abberton Manor Nursing Home is calculated as follows: ( (114 Excellents x 5) + (13 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 128 Ratings = 4.883
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Abberton Manor Nursing Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2, which has been reached with 11 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 23 Nov 2019
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Job Title: Home Manager
Joined: 2023
I have worked in the care sector for 20 years, am a registered nurse and have been a registered care manager for nearly 7 years. I am passionate about ensuring all residents live life to the fullest and making each day the best and most fulfilling as it can be.
Job Title: Deputy Manager
Joined: 2023
I have worked in healthcare for 33 years, been a qualified nurse for 13 years and have worked in a senior capacity for the past 7 years. I love making connections with others and making a difference.
Job Title: Administrator
Joined: 2024
I have been in finance and administrative roles for many many years. Before I joined Abberton I worked for a national children's charity in Scotland and fully understand the importance of Person Centred Care. I love working with the team at Abberton and supporting our residents and their families and friends as well.
Job Title: Lifestyle & Well-being Coordinator
Joined: 2024
I take pride in doing my upmost to ensure that our residents get the most they can from life.
With a person centred activities programme and input from local schools, visiting entertainers, animals and churches I ensure that there is something for everyone to get involved in.
Job Title: Head Chef
Joined: 2023
I have been a chef for nearly all of my working life. I have Level 3 in Professional Cookery, Patisserie and Confectionery and Level 3 Food Safety & Hygiene for Supervisors. I came to Abberton because I wanted a role that was more fulfilling.
Job Title: Head Housekeeper
Joined: 2017
I started at Abberton Manor in 2017 as a Care Assistant and was promoted to a Team Leader in 2022. At the end of 2023 I was promoted to Head Housekeeper.
Job Title: Maintenance Manager
Joined: 2024
I have over 25 years of experience related to site management, general maintenance, decorating and gardens/grounds upkeep. I enjoy working as part of a team and being at Abberton Manor allows me to make the best of my skills and be hands on.