Admirals Reach Care Home

Ridgewell Avenue, Chelmsford CM1 2GA
Submit a Review
9.7 324 Reviews
  • Admirals Reach Care Home, Chelmsford
Nestled within the quiet surroundings of Chelmsford, Admirals Reach care home offers personalised residential, nursing and nursing dementia care to older people.

The professional care team is on hand to help you or your loved one settle into life at the home. By getting to know each individual resident at Admirals Reach, they take pride in creating an engaging lifestyle which offers something for every resident to get involved with. Whether it be participating in activities such as gardening or taking trips out, or embracing the quieter times, each resident is encouraged to lead their best lives, with choice and autonomy at the centre.

Inside, Admirals Reach's modern yet homely interior includes well-furnished lounges and spacious rooms as well as a conservatory. Arranged in five separate houses, four of these provide dementia care and one provides residential care.

The home also offers a range of lovely dining areas where residents can relax and enjoy an intimate dining experience with family and friends, and in addition to the dining rooms, residents can also enjoy mealtimes in the peaceful courtyard garden on sunny days.

Show Admirals Reach Care Home on the Map

Care Provided by Admirals Reach Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • Residential Care
  • For a maximum of 158 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lal Mangalam (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (158)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room

Admirals Reach Care Home Reviews (324)

Total of 324, showing 221-240
9.7

Admirals Reach Care Home has a Review Score of 9.7 (9.687) out of 10, based on 58 reviews in the last 2 years. Over all time Admirals Reach Care Home has 324 reviews.

Overall Experience

  • 213
  • 104
  • 5
  • 0
  • 2

Date Published

324
27
39
58
266

Review from Sue E (Wife of Resident) published on 26 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very impressed by the welcome on arrival by all members of staff. The home is exceptional in cleanliness, food and is attentive to my husband's needs. He feels very comfortable and is treated with respect and dignity, making his stay enjoyable. Plus, the activities are stimulating and fun for
all residents.


A big thank you to all staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M T (Resident) published on 14 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

For those people who need special care this place is excellent and I would recommend the care home for those people who need constant care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nigel M (Resident) published on 14 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very happy here, all staff are very caring.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P B (Son of Resident) published on 24 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Mum cannot do anything for herself and at night she presses the buzzer and no one comes for the buzzer has been unplugged. I have also seen the buzzer unplugged on many occasions.

Reply from Clare Sheehan, Careline Advisor at Admirals Reach Care Home

Thank you for your review; we value all feedback as this helps us to improve our service where required. I am sorry you feel the call bell system has not been satisfactory, but please be reassured that two staff members do documented checks on the call bell both day and night. The management team and person in charge of the unit also do spot checks; having reviewed the call bell print out for April and May I am satisfied staff attended your Mother promptly on all occasions. We will, of course, continue to monitor this; the happiness and wellbeing of all our Residents is of paramount importance to us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A D (Daughter of Resident) published on 14 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff helpful and friendly. When I have need to telephone they have reassured me. Dad says food is ok and they do help him to dress. Thank you. They do keep his washing up to date which is good too.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J T (Stepdaughter of Resident) published on 14 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with all the care my Stepfather is having.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paul B (Son of Resident) published on 11 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is a very good care home. The staff (at all levels) are fantastic. I am always welcomed and they give excellent care to my mother who has advanced dementia. My mother has been in the care home for nearly 18 months and the service is always first class.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Trevor A (Relative of Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always clean. Residents all enjoyed the day. Staff very good looking after and interacting with residents, dancing with them and talking. Entertainment was excellent.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S M (Daughter of Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are extremely friendly, welcoming and professional. Mum enjoys the activities that are provided, and I can relax in the knowledge that Mum is being cared for.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Peter T (Resident) published on 8 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I dot think my treatment here could in any way be bettered.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Geoff V (Power of Attorney of Resident) published on 8 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

So far, care is good. Staff are good to talk to, very welcoming. They call when needed (promptly).
Our relative fell from bed and was sent to A & E for checking.
The doctor was called when needed.
I have seen much worse places than Admirals Reach.
Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alan W (Son of Resident) published on 18 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and consideration to Mum and myself. Couldn't wish for better care at end of life.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John G (Nephew of Resident) published on 18 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy and pleased with the care and attention my Aunt is receiving. She is very happy with her room and enjoys the food.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A S (Daughter of Resident) published on 12 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall very pleased with the care Mum receives. We feel Mum is as good as she can be. The staff are very friendly and have a good rapport with all residents. Staff do seem to have too much paperwork to do and it would be good if they were free of it to offer more care and communication to residents.

Reply from Clare Sheehan, Care Advisor at Admirals Reach Care Home

Thank you for your kind comments regarding the care of your Mother and the Staff at the Home. The Nurses and carers have a legal responsibility to complete their records on each shift to ensure the safety of our Residents and themselves. I can, however, reassure you that we have the correct staffing on each unit.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ian G (Son of Resident) published on 10 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my father is exceptional. They treat him with love and affection, nothing is out of the question.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Keith R (Son of Resident) published on 10 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found the care for my mum very good, food and conditions are also very good. The evening entertainment is also good, all in all, it is first class. Thank you all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jane S (Friend of Resident) published on 10 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As my first visit to Admirals Reach, I was so amazed at how lovely the houses were but more so, of the staff who look after the residents, they were so caring and kind to all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Maggy R (Daughter of Resident) published on 10 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was well cared for during her stay and was happy with all the carers. She said they were all very kind.
Her only complaint was that there was too much food!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P H (Daughter of Resident) published on 10 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in Admirals Reach for over 3 years, I visit him at least twice a week. The nursing and care he receives is of the highest standards and is always delivered with respect, understanding and dignity. We are made to feel welcome at all times and we feel fully involved in his life.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John K (Resident) published on 4 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is about independence - that 's the first impression and they help in maintaining your own standards just like home. This is what is highly inviting. Yes, independence that's the key - remarks can tell you this and by walking around the premises what do you see? Everyone doing their own thing all
inspired by dreams of their own by making one big company. There you have it, independence in your hands.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.7 (9.687)

Overview of Review Score

The Review Score of 9.7 (9.687) out of 10 for Admirals Reach Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 58 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 56 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.687 for Admirals Reach Care Home is calculated as follows: ( (530 Excellents x 5) + (128 Goods x 4) + (6 Satisfactorys x 3) + (6 Poors x 2) + (14 Very Poors x 1) ) ÷ 684 Ratings = 4.687

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Admirals Reach Care Home is based on 56 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 158 registered maximum number of service users is 31.6, which has been reached with 56 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Jan 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Lal

Lal Mangalam

Job Title: Home Manager

“For me, it’s making a real difference to our Resident’s lives with good care delivery and support.”


Lal is a Registered Nurse with over twenty years’ experience. He is a knowledgeable leader who is passionate about delivering the highest standards in care and quality of life to older people, to enrich their lives. Lal is dedicated to providing quality care and support for elderly people, to enrich their lives.


Lal closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. He uses his experience to motivate his team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home. Lal is committed to promoting individual choice for Residents, allowing them to feel empowered.


He also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Admirals Reach.


When asked what he enjoys most about his role, Lal remarked:


“Seeing Residents smiling and knowing that as a team we are making a difference to their lives.”


In his spare time, Lal enjoys playing badminton, travelling to exciting destinations and spending quality time with his family.


If you would like to find out more information about Admirals Reach, Lal has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.


T 01245 266 567
W hc-one.co.uk
E AdmiralsReach.Manager@hc-one.co.uk