Admirals Reach Care Home

Ridgewell Avenue, Chelmsford CM1 2GA
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9.7 324 Reviews
  • Admirals Reach Care Home, Chelmsford
Nestled within the quiet surroundings of Chelmsford, Admirals Reach care home offers personalised residential, nursing and nursing dementia care to older people.

The professional care team is on hand to help you or your loved one settle into life at the home. By getting to know each individual resident at Admirals Reach, they take pride in creating an engaging lifestyle which offers something for every resident to get involved with. Whether it be participating in activities such as gardening or taking trips out, or embracing the quieter times, each resident is encouraged to lead their best lives, with choice and autonomy at the centre.

Inside, Admirals Reach's modern yet homely interior includes well-furnished lounges and spacious rooms as well as a conservatory. Arranged in five separate houses, four of these provide dementia care and one provides residential care.

The home also offers a range of lovely dining areas where residents can relax and enjoy an intimate dining experience with family and friends, and in addition to the dining rooms, residents can also enjoy mealtimes in the peaceful courtyard garden on sunny days.

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Care Provided by Admirals Reach Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • Residential Care
  • For a maximum of 158 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lal Mangalam (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (158)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room

Admirals Reach Care Home Reviews (324)

Total of 324, showing 261-280
9.7

Admirals Reach Care Home has a Review Score of 9.7 (9.687) out of 10, based on 58 reviews in the last 2 years. Over all time Admirals Reach Care Home has 324 reviews.

Overall Experience

  • 213
  • 104
  • 5
  • 0
  • 2

Date Published

324
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266

Review from Jean S (Daughter of Resident) published on 13 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was very well looked after at the home. Thank you very much. Much appreciated.

Reply from Jayne Duck, Customer Services Administrator at Admirals Reach Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from Simon P (Resident) published on 14 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Perfect in every way.
The staff are considerate and friendly.
The rooms are well equipped.

Reply from Jayne Duck, Customer services administrator at Admirals Reach Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


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Review from L T (Daughter of Resident) published on 7 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been cared for very well as he recovers from a broken arm. The staff are friendly, yet respectful and professional in their care duties.
He enjoys the food and there is always drinking water in his room.

Reply from Jayne Duck, Customer services administrator at Admirals Reach Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


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Review from A H (Resident) assisted by family/friend published on 18 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good overall care. Lovely food. All staff are caring and attentive and senior staff are excellent at helping with any questions or concerns.


I do feel that extra staff would help on both the caring/domestic side given their demanding roles.


Reply from Jayne Duck, Customer Services Administrator at Admirals Reach Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from T B (Son of Resident) published on 28 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The process of booking was very professional and helpful in every way. The experience of the staff enabled mum to settle very quickly and made mum feel at home.
She enjoyed the experience of meeting other people which overall added to her enjoyment.
We are very grateful to all of the staff in the
way they looked after her.

Reply from Jayne Duck, Customer services administrator at Admirals Reach Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager


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Review from Janine Q (Daughter of Resident) published on 27 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is staying at Admiral's Reach for a weeks respite.
We feel she is well looked after as her mobility was quite poor after her fall.

Reply from Jayne Duck, Customer services administrator at Admirals Reach Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from Maureen B (Daughter of Resident) published on 15 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 98-year-old mother was moved into the care home on 24th August 2017.
We are very pleased with all aspects of the home - accommodation, facilities and care provided.
We as a family now feel that our mother is in a safe and friendly environment and commend the staff for all their hard work.

Reply from Jayne Duck, Customer services administrator at Admirals Reach Care Home

Thank you for your review. I hope your mum is settling into her new environment. You must now have peace of mind knowing that she is well cared for.


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Review from A M (Son of Resident) published on 15 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Mountbatten House were very caring, kind and helpful during the last few years of my mother's very long life.
They treated her like family, celebrated her birthdays and helped to make my regular phone connections from the USA when Mum could no longer hold or manage a telephone.

Reply from Jayne Duck, Customer services administrator at Admirals Reach Care Home

So sorry to hear of your loss, please accept our condolences. Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


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Review from Patricia C (Resident) assisted by family/friend published on 11 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy here, the staff are friendly and helpful. The lounge is very comfortable and light.


To sum up, I would say that every aspect of the care and nursing is very good.


Reply from Jayne Duck, Customer services administrator at Admirals Reach Care Home

Thank you for your review. I'm so happy to hear that you are happy and settled with us and your lovely comments about our staff.


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Review from M R (Husband of Resident) published on 7 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found the care and nursing of my husband of a high degree. Staff show care and understanding of residents needs.
Management are open and caring.
Office staff are very helpful and ready to listen. We feel fortunate my husband is being cared for here.

Reply from Jayne Duck, Customer services adminsitrator at Admirals Reach Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


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Review from G D (Daughter of Resident) published on 5 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the 3 weeks respite care provided. Lovely staff and lovely food. All residents looked very settled and content.

Reply from Jayne Duck, Customer Services Administrator at Admirals Reach Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from M M (Son of Resident) published on 1 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care provided to my mother was very good.


All the staff in her wing of the nursing home did a very good job. They provided an excellent level of care and support.


Reply from Jayne Duck, Customer Services Administrator at Admirals Reach Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from Dorothy C (Respite Resident) published on 21 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The service at all times is simply helpful with cheerful people. Nothing appears to be too much trouble. Such a lovely atmosphere. Everyone is always ready for advice and a joke. Would recommend this to anyone.

Reply from Jayne Duck, Customer Services Administator at Admirals Reach Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments on our home and will share your comments with the home’s manager.


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Review from Amy H (Niece of Resident) published on 17 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved my Uncle to Admirals Reach after the sad loss of his wife. They have all made every effort to make his transition a positive one. During our visits, we have enjoyed charity walks. Singing, dancing, afternoon tea. Having dementia can be frightening for all involved, the sufferer and family too.
However, this home has made life much easier and enjoyable for us all.

Reply from Jayne Duck, Customer Services Administrator at Admirals Reach Care Home

Thank you for your review. We are so glad to hear that your uncle has settled and that you are all enjoying the different things that are on offer at Admirals Reach.


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Review from Tracey P (Daughter of Resident) published on 17 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Whenever I visit my father in Benbow House, staff are always welcoming and friendly. They appear to know the residents very well, are always interacting, engaging with residents and families. My father always looks well and well presented. Staff are very accommodating when asked for anything and take
their job roles seriously. There is always a very calm feeling on Benbow House and I have never had cause for concern or any need to complain. Keep up the lovely work that you all do.

Reply from Jayne Duck, Customer Services Administrator at Admirals Reach Care Home

Thank you so much for your review. It is lovely to hear that your father is so well looked after and that our staff do take the time to get to know the families as well as the residents, this helps to make it more like one big happy family.


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Review from A H (Wife of Resident) published on 24 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff do a great job, but more help is needed.

Reply from Jayne Duck, Customer services administator at Admirals Reach Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments on our home and will share your comments with the home’s manager.


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Review from B C (Wife of Resident) published on 12 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in this home now for 3 and a half years and I wouldn't wish for a better home. The nurses and carers are wonderful. His needs are met 100%. He is always clean, well fed and loved. In fact, it is like a second home for me as well, always a smile and a cuppa.

Reply from Jayne Duck, Customer Services Administator at Admirals Reach Care Home

Thank you for your review. It is lovely to hear that you look upon us as a second home and that your husband is well cared for and loved it is the little things like a smile that make all the difference.


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Review from Lynn B (Daughter of Resident) published on 7 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with everything in the last 12 days of mum being here.

Reply from Jayne Duck, Customer Services Administrator at Admirals Reach Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager


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Review from David G (Son of Resident) published on 4 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We found ourselves not being able to transfer mum within her flat. Admirals Reach responded immediately and assessed mum within the hour and mum commenced her short term stay two and a half hours later. The short term respite stays entitled us to get different equipment into mum's home enabling her
to return safely five days later. The standard of care during mum's stay was excellent.

Reply from Jayne Duck, Customer Services Administator at Admirals Reach Care Home

Thank you for your review. So glad to hear that your Mum was well cared for in her short stay with us and hope she is now happy back at home.


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Review from Ana P (Wife of Resident) published on 13 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very happy and caring home. Resident's needs always adhered to. The staff are always ready to help and look after relative's needs as well as residents. The food is plentiful and good and nicely presented. Activities varied as much as possible in all a very caring home with caring staff. The only
setback is lack of domestics but when domestic present, the whole Admirals Reach set up is second to none.

Reply from Jayne Duck, Customer Services Administrator at Admirals Reach Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Current Review Score: 9.7 (9.687)

Overview of Review Score

The Review Score of 9.7 (9.687) out of 10 for Admirals Reach Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 58 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 56 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.687 for Admirals Reach Care Home is calculated as follows: ( (530 Excellents x 5) + (128 Goods x 4) + (6 Satisfactorys x 3) + (6 Poors x 2) + (14 Very Poors x 1) ) ÷ 684 Ratings = 4.687

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Admirals Reach Care Home is based on 56 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 158 registered maximum number of service users is 31.6, which has been reached with 56 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Jan 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (1)

Lal

Lal Mangalam

Job Title: Home Manager

“For me, it’s making a real difference to our Resident’s lives with good care delivery and support.”


Lal is a Registered Nurse with over twenty years’ experience. He is a knowledgeable leader who is passionate about delivering the highest standards in care and quality of life to older people, to enrich their lives. Lal is dedicated to providing quality care and support for elderly people, to enrich their lives.


Lal closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. He uses his experience to motivate his team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home. Lal is committed to promoting individual choice for Residents, allowing them to feel empowered.


He also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Admirals Reach.


When asked what he enjoys most about his role, Lal remarked:


“Seeing Residents smiling and knowing that as a team we are making a difference to their lives.”


In his spare time, Lal enjoys playing badminton, travelling to exciting destinations and spending quality time with his family.


If you would like to find out more information about Admirals Reach, Lal has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.


T 01245 266 567
W hc-one.co.uk
E AdmiralsReach.Manager@hc-one.co.uk