Admirals Reach Care Home

Ridgewell Avenue, Chelmsford CM1 2GA
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9.7 324 Reviews
  • Admirals Reach Care Home, Chelmsford
Nestled within the quiet surroundings of Chelmsford, Admirals Reach care home offers personalised residential, nursing and nursing dementia care to older people.

The professional care team is on hand to help you or your loved one settle into life at the home. By getting to know each individual resident at Admirals Reach, they take pride in creating an engaging lifestyle which offers something for every resident to get involved with. Whether it be participating in activities such as gardening or taking trips out, or embracing the quieter times, each resident is encouraged to lead their best lives, with choice and autonomy at the centre.

Inside, Admirals Reach's modern yet homely interior includes well-furnished lounges and spacious rooms as well as a conservatory. Arranged in five separate houses, four of these provide dementia care and one provides residential care.

The home also offers a range of lovely dining areas where residents can relax and enjoy an intimate dining experience with family and friends, and in addition to the dining rooms, residents can also enjoy mealtimes in the peaceful courtyard garden on sunny days.

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Care Provided by Admirals Reach Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • Residential Care
  • For a maximum of 158 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lal Mangalam (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (158)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room

Admirals Reach Care Home Reviews (324)

Total of 324, showing 281-300
9.7

Admirals Reach Care Home has a Review Score of 9.7 (9.687) out of 10, based on 58 reviews in the last 2 years. Over all time Admirals Reach Care Home has 324 reviews.

Overall Experience

  • 213
  • 104
  • 5
  • 0
  • 2

Date Published

324
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Review from A M (Daughter of Resident) published on 13 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was my father's first experience in a residential care home. He stayed for 3nights and commented the following.
'I couldn't fault Admirals Reach, the staff were excellent in all ways and made me feel comfortable. It could be said it was like a home from home. The food was excellent, plenty of
it with a good choice. My room was very comfortable, clean and had a pleasant outlook on the grassy square.
The communial areas were perfect and there was freedom of choice as to where to sit/watch TV.
Thank you for a lovely weekend.

Reply from Jayne Duck, Customer Services Administrator at Admirals Reach Care Home

Thank you for your review. I'm glad to hear that your Father enjoyed his first stay with us and hope that he comes back for another visit. I will pass your comments onto the home manager.


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Review from Edwin R (Resident) assisted by family/friend published on 25 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoyed my stay at Admirals Reach for respite whilst my wife had a holiday.
My room was nice, comfortable bed, very nice outlook, very clean.
The staff looked after me very well and the food was very good.
I would be very happy to come and stay there again.

Reply from Simone Berkeley, Customer Service Advisor at Admirals Reach Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


The Bupa Customer Care Team.


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Review from H H (Resident) assisted by family/friend published on 4 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy here and feel safe. The food is good and I'm looked after well. I love that the fact that I can have a bath.

Reply from Emily Wilson, Customer Service Administrator at Admirals Reach Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from J F (Resident) published on 4 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The senior care assistant is a great person. Always cheerful and helpful. Very good with her staff and she works very hard. If I had to come back, I would be very happy to.

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Review from Jill P (Niece of Resident) published on 3 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a happy welcoming place when I visit; my aunt is well looked after and is happy, her needs are met. The staff are on hand to answer any questions and the unit is always clean and well kept. Very pleased.

Reply from Jayne Duck, Customer services administrator at Admirals Reach Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Julie C (Daughter of Resident) published on 3 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always very welcoming and I can always speak to someone about my mum if I need to. My mum is happy, washed and looking well. She has a good relationship with the staff and I know if there was a problem I would be contacted and it would be dealt with professionally.

Reply from Jayne Duck, Customer services administrator at Admirals Reach Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Karen M (Daughter-in-law of Resident) published on 20 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went into the care home 2nd February 2017 and we were very happy with the welcome and care that we received during her short stay with them as she sadly died on 12th February. However short her time at the home, she was always treated with respect and genuine concern for her well-being. Staff went
out of their way to ensure that mum had everything that she needed and settled in quickly. Her last days were happy ones and she died peacefully with caring staff around her. As a family, we highly recommend this home. The staff in the dementia unit are exceptional in what they do and we are so thankful to them all. On a practical note, the rooms are of a good quality and the whole place is very clean. The food was excellent and mum was happy eating properly for the first time in ages. There is so much publicity about poor care in homes but Admirals Reach is an exception to this and I can happily recommend that you visit for yourself.

Reply from Jayne Duck, Customer services administrator at Admirals Reach Care Home

So sorry to hear of your loss, please accept our condolences. Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Elizabeth J (Daughter of Resident) published on 8 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are lovely people. We are very pleased with the care my father is receiving. All the staff I have met are respectful and calm and kind.

Reply from Jayne Duck, Customer servicies administrator at Admirals Reach Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from J H (Resident) published on 8 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been walking better since being here.
I have plenty of meals.
It is a nice cosy room.
Would recommend this place.

Reply from Jayne Duck, Customer servicies administrator at Admirals Reach Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from J F (Daughter of Resident) published on 19 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Completely satisfied with care and service providing excellent support to both residents and family.

Reply from Emily Wilson, Customer Service Administrator at Admirals Reach Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Brian D (Cousin of Resident) published on 7 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We found my cousin In Jellico House together with a carer she was very happy and contented. It was her 92nd birthday.
She looks very well cared for and healthy.

Reply from Lydia Waller, Customer Service Administrator at Admirals Reach Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Pamela C (Daughter of Resident) published on 20 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff are helpful and cheerful and nothing is too much trouble. All the staff are very approachable and ready to listen and address any problems. It is lovely to know mum is so well cared for and safe.

Reply from Rose Pickering, Customer Service Administrator at Admirals Reach Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Pauline M (Daughter of Resident) published on 20 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad came in for respite after being in hospital for seven weeks to help get stronger ready to go home. Unfortunately, he had a chest infection which took two lots of antibiotics to get over so this has slowed his recovery. But he is stronger now and going home on Saturday.
He has had a good relationship
with staff but he is looking forward to being at home again with his wife. The nurse has made a particular affect on dad which he said has helped him quite a lot.

Reply from Rose Pickering, Customer Service Administrator at Admirals Reach Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Mary H (Wife of Resident) published on 20 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly and staff are brilliant - well looked after! Rooms kept very clean.

Reply from Rose Pickering, Customer Service Administrator at Admirals Reach Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Steve R (Son of Resident) published on 17 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we would like to express our thanks to all the wonderful staff at Admirals Reach for caring for mum in the lat few months, particularly during her last few days.
Mum appreciated all that was done for her and enjoyed the company and good humour of carers and staff.


We also, as a family,

got to know a number of carers and staff who looked after mum. We would particularly want to to thank the staff for their professionalism and compassion

Reply from Rose Pickering, Customer Service Administrator at Admirals Reach Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Dot (Resident) published on 12 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very good, rrooms are excellent. I like going on outings, but would like to go on more.

Reply from Jayne Duck, customer services administrator at Admirals Reach Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Rita (Daughter-in-law of Resident) published on 7 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Unfortunately, my mother-in-law has little appetite for the food offered and has a very weak voice since her stroke and is reluctant to ask for help/alternative food. Sometimes she feels the night staff are reluctant to help when she buzzes during the night (she feels they have little time for her)
Bearing in mind she is self-funding and the fees increased £100 a week this year to £950 she feels perhaps she is entitled to ask for help in the night (i.e. to change her or to say why someone else is shouting) Perhaps re-education of night staff would help.

Reply from Rose Pickering, Customer Service Administrator at Admirals Reach Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.


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Review from June A (Wife of Resident) published on 26 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Jellico House since December 2015 and the staff have always been caring and kind. The room is very comfortable and clean and the food is excellent.

Reply from Lydia Waller, Customer Service Administrator at Admirals Reach Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Ireen V (Resident) published on 26 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy to be in Nelson House because the care is good, staff treat me with dignity and respect at all times. I always have food of my choice. The environment in my room is clean. My clothes are washed when dirty. I feel good to be with the other residents compares to my house on my own. My relatives
are allowed to come and see me any time of the day.

Reply from Lydia Waller, Customer Service Administrator at Admirals Reach Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Brian S (Husband of Resident) published on 26 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with my wife's care. I have no worries about her being here. She is looked after very well.

Reply from Lydia Waller, Customer Service Administrator at Admirals Reach Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Current Review Score: 9.7 (9.687)

Overview of Review Score

The Review Score of 9.7 (9.687) out of 10 for Admirals Reach Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 58 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 56 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.687 for Admirals Reach Care Home is calculated as follows: ( (530 Excellents x 5) + (128 Goods x 4) + (6 Satisfactorys x 3) + (6 Poors x 2) + (14 Very Poors x 1) ) ÷ 684 Ratings = 4.687

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Admirals Reach Care Home is based on 56 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 158 registered maximum number of service users is 31.6, which has been reached with 56 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Jan 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (1)

Lal

Lal Mangalam

Job Title: Home Manager

“For me, it’s making a real difference to our Resident’s lives with good care delivery and support.”


Lal is a Registered Nurse with over twenty years’ experience. He is a knowledgeable leader who is passionate about delivering the highest standards in care and quality of life to older people, to enrich their lives. Lal is dedicated to providing quality care and support for elderly people, to enrich their lives.


Lal closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. He uses his experience to motivate his team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home. Lal is committed to promoting individual choice for Residents, allowing them to feel empowered.


He also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Admirals Reach.


When asked what he enjoys most about his role, Lal remarked:


“Seeing Residents smiling and knowing that as a team we are making a difference to their lives.”


In his spare time, Lal enjoys playing badminton, travelling to exciting destinations and spending quality time with his family.


If you would like to find out more information about Admirals Reach, Lal has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.


T 01245 266 567
W hc-one.co.uk
E AdmiralsReach.Manager@hc-one.co.uk