Admirals Reach Care Home

Ridgewell Avenue, Chelmsford CM1 2GA
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9.7 323 Reviews
  • Admirals Reach Care Home, Chelmsford
Nestled within the quiet surroundings of Chelmsford, Admirals Reach care home offers personalised residential, nursing and nursing dementia care to older people.

The professional care team is on hand to help you or your loved one settle into life at the home. By getting to know each individual resident at Admirals Reach, they take pride in creating an engaging lifestyle which offers something for every resident to get involved with. Whether it be participating in activities such as gardening or taking trips out, or embracing the quieter times, each resident is encouraged to lead their best lives, with choice and autonomy at the centre.

Inside, Admirals Reach's modern yet homely interior includes well-furnished lounges and spacious rooms as well as a conservatory. Arranged in five separate houses, four of these provide dementia care and one provides residential care.

The home also offers a range of lovely dining areas where residents can relax and enjoy an intimate dining experience with family and friends, and in addition to the dining rooms, residents can also enjoy mealtimes in the peaceful courtyard garden on sunny days.

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Care Provided by Admirals Reach Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • Residential Care
  • For a maximum of 158 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lal Mangalam (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (158)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room

Admirals Reach Care Home Reviews (323)

Total of 323, showing 21-40
9.7

Admirals Reach Care Home has a Review Score of 9.7 (9.747) out of 10, based on 57 reviews in the last 2 years. Over all time Admirals Reach Care Home has 323 reviews.

Overall Experience

  • 213
  • 104
  • 5
  • 0
  • 1

Date Published

323
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Review from M R (Son of Resident) published on 13 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always attentive. The room is always warm and clean. Mum seems happy and well cared for. Overall very happy, thank you.

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Review from Carol O (Daughter of Resident) published on 8 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are grateful every day for the care Mum receives. This year we were especially touched by the way several carers made a point of telling us how happy they were that Mum was making a good recovery from her hip replacement. It's comforting to know that she is being looked after with such compassion.
As the years pass we are continually impressed by the way you all keep doing such a difficult and stressful job with patience, kindness and respect. Your hard work and dedication is very much appreciated.

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Review from Tracy S (Granddaughter of Resident) published on 22 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very impressed with the high quality of care. Our grandad has been to a few homes and this one is the best by far. They spend time with him, do their best to keep him well-fed with nutritious drinks and on his birthday they got him a cake with candles and made his day special. Every staff member
is friendly and helpful. We really appreciate everything they do for our grandad!

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Review from G W (Son of Resident) published on 22 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to all the staff at Admirals Reach Care Home for the care you provide to Mum. She is a lot calmer than when at home. Cleaner and tidier and settled. The staff are always engaging with the residents and their families. Very happy with the level of care provided to Mum.

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Review from I D (Son of Resident) published on 22 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very caring, friendly, compassionate, cheerful and attentive. They engage with each of the residents with the same compassion and always ensure they're clean, tidy and well-nourished. We reviewed several homes before choosing a place for Dad. Admirals Reach looked good then and we've not
been disappointed.

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Review from Kathleen W (Resident) published on 25 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I do not have any problems whatsoever. The food is excellent. The staff are wonderful, 100% caring. The room is always nice and clean. I've got everything I need. The activities team are wonderful and the entertainment is very exciting.

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Review from S P (Wife of Resident) published on 18 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In my opinion, this nursing home has been a godsend. I cannot praise their people, nurses, carers and management enough. My husband is treated with kindness and respect. The food is excellent. He is kept clean and well-kept on a daily basis and offered the most kindness and respect. I am extremely grateful.

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Review from Raju D (Son of Resident) published on 17 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care. I am writing this review for my Mother who stayed at Admirals Reach for 18 months.
The care and support Mum had been given was exceptional. The management team, office team and care staff that looked after Mum were amazing and supported Mum throughout all her health-related ups and
downs. The activities staff were also brilliant and very supportive to Mum trying to adjust activities to her blind condition, as well as the kitchen staff who really tried their best to accommodate Mum's very strict dietary requirements. If there were any issues the care home manager would meet with Mum and us to resolve them immediately. Mum is very grateful. She has now been transferred to London to be closer to family. We actually tried 3 care homes in Chelmsford. We chose here as we felt it was the most smoothly managed (as much as you can in a home with elderly residents where every day is different), we were listened to and they were very caring. Thank you!

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Review from E A (Daughter of Resident) published on 10 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I couldn't wish for a better place for my Dad to be. He seems happy and well looked after. Couldn't ask for more. Thank you.

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Review from Stephanie B (Daughter-in-law of Resident) published on 21 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly Mum passed away on 4th August after a short stay in hospital. But I just want to give a big shout-out to all the lovely staff at Nelson Community, Admiral's Reach, and one of the ladies in the office for being so helpful.
Mum went into the care home in September 2023 for respite care and loved
being there so much that she asked to stay.
The care home is very well appointed, it's clean, and looks very homely. The staff are very professional and very caring, I can't fault the care Mum has received during her stay. There are also regular activities for anyone who wishes to join in.
To anyone looking to find a care home for a family member, I would fully recommend Admiral's Reach.

Reply from Clare Sheehan, Careline Advisor at Admirals Reach Care Home

We are pleased to hear you were very happy with the quality of care your mum received at Admirals Reach care home (Nelson House) and we will ensure your kind words are shared with the team. Thank you so much for taking the time to leave such a positive review of our home at this difficult time, please accept our sincere condolences to you and your family.


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Review from Malcolm K (Son of Resident) published on 18 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As hard as it is to see my dad the way he is, I can honestly say when I leave him I know he is being taken care of. You hear of all the horror stories in some places but there's never been an incident or a concern with my father.

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Review from R A (Son-in-law of Resident) published on 15 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Father in law has been a resident here for about 19 months and settled in well now and seems quite comfortable. His highlight of the day are his meals which always look very nice and generally never wastes. Overall I think the family are quite happy with his care. The staff are friendly and helpful,
thank you!

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Review from M R (Husband of Resident) published on 24 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in respite care for a month. During this time she has been looked after very well. She has a number of issues, the main one being she is diabetic, during her stay her blood sugar level has been controlled extremely - no hypo's which is always a worry.
It is now hoped that she will
remain here in long-term care for which I'm very grateful.

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Review from Susie W (Daughter of Resident) published on 10 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father had a challenging time in hospital and was very unwell therefore we could not place him back at home. He has stayed at Admirals Reach which has been kind, welcoming and reassuring for all of the family. My father can be quite awkward but all the staff are happy and patient. I would highly
recommend the care home.

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Review from S H (Daughter of Resident) published on 22 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Admirals Reach from another care home in another area approx 4 weeks ago. The difference in her well-being has been unbelievable.
She is now happy, content and taking an interest in life.
She has nothing but praise for all the staff and loves the food.
Despite being bedbound, the activities
team always go to see her and find time to talk to her. There are always staff on hand to discuss Mum's needs.

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Review from D D (Daughter-in-law of Resident) published on 21 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

An excellent staff/client ratio - staff is always pleasant warm and welcoming. Our visits are often unannounced and we are greeted warmly. Our Dad is clean, well-fed, safe, and interacts with all the staff. The grounds are inviting. Any issues are communicated so we always know what's happening with
Dad. We would be happy to recommend Admirals Reach to other families. Thank you all for looking after him.

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Review from Sue R (Daughter of Resident) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always kind and considerate of residents' needs.
Always keep me informed of any issues Dad may have.

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Review from Louise B (Daughter of Resident) published on 13 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment Mum began her 4 month stay in February 2023 and through her end-of-life care, the team of staff in Jellicoe House treated her with huge dignity, kindness and care. They sought to meet all of her needs and interacted with her with the gentleness she needed. The managers and care team
were also very supportive of me and my family. They were always happy to chat through any questions I had and provide regular updates.
I felt very satisfied with our choice of home and it has brought me great comfort to know that Mum was so well looked after.
Thank you so much to Jellicoe House, also to the manager and another particular member of staff in the office who was always happy to help with paperwork. I am grateful to you all.

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Review from Richard T (Nephew of Resident) published on 19 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle received fantastic, warm care for two and a half years at Nelson House at Admirals Reach.
He was well cared for in a loving environment.
He could not have received better care.

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Review from Madge H (Resident) assisted by family/friend published on 9 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think the entertainment staff are excellent in 'Nelson House'. I was sitting in the lounge and one of the residents was feeling unwell. The lady doing the entertainment went to her aid. Later the resident said the entertainment lady saved her life. Praise indeed!

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Current Review Score: 9.7 (9.747)

Overview of Review Score

The Review Score of 9.7 (9.747) out of 10 for Admirals Reach Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 57 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 56 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.747 for Admirals Reach Care Home is calculated as follows: ( (530 Excellents x 5) + (128 Goods x 4) + (6 Satisfactorys x 3) + (6 Poors x 2) + (3 Very Poors x 1) ) ÷ 673 Ratings = 4.747

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Admirals Reach Care Home is based on 56 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 158 registered maximum number of service users is 31.6, which has been reached with 56 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Jan 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (1)

Lal

Lal Mangalam

Job Title: Home Manager

“For me, it’s making a real difference to our Resident’s lives with good care delivery and support.”


Lal is a Registered Nurse with over twenty years’ experience. He is a knowledgeable leader who is passionate about delivering the highest standards in care and quality of life to older people, to enrich their lives. Lal is dedicated to providing quality care and support for elderly people, to enrich their lives.


Lal closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. He uses his experience to motivate his team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home. Lal is committed to promoting individual choice for Residents, allowing them to feel empowered.


He also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Admirals Reach.


When asked what he enjoys most about his role, Lal remarked:


“Seeing Residents smiling and knowing that as a team we are making a difference to their lives.”


In his spare time, Lal enjoys playing badminton, travelling to exciting destinations and spending quality time with his family.


If you would like to find out more information about Admirals Reach, Lal has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.


T 01245 266 567
W hc-one.co.uk
E AdmiralsReach.Manager@hc-one.co.uk