Admirals Reach Care Home

Ridgewell Avenue, Chelmsford CM1 2GA
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9.7 323 Reviews
  • Admirals Reach Care Home, Chelmsford
Nestled within the quiet surroundings of Chelmsford, Admirals Reach care home offers personalised residential, nursing and nursing dementia care to older people.

The professional care team is on hand to help you or your loved one settle into life at the home. By getting to know each individual resident at Admirals Reach, they take pride in creating an engaging lifestyle which offers something for every resident to get involved with. Whether it be participating in activities such as gardening or taking trips out, or embracing the quieter times, each resident is encouraged to lead their best lives, with choice and autonomy at the centre.

Inside, Admirals Reach's modern yet homely interior includes well-furnished lounges and spacious rooms as well as a conservatory. Arranged in five separate houses, four of these provide dementia care and one provides residential care.

The home also offers a range of lovely dining areas where residents can relax and enjoy an intimate dining experience with family and friends, and in addition to the dining rooms, residents can also enjoy mealtimes in the peaceful courtyard garden on sunny days.

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Care Provided by Admirals Reach Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • Residential Care
  • For a maximum of 158 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lal Mangalam (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (158)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room

Admirals Reach Care Home Reviews (323)

Total of 323, showing 41-60
9.7

Admirals Reach Care Home has a Review Score of 9.7 (9.747) out of 10, based on 57 reviews in the last 2 years. Over all time Admirals Reach Care Home has 323 reviews.

Overall Experience

  • 213
  • 104
  • 5
  • 0
  • 1

Date Published

323
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266

Review from S R (Son of Resident) published on 19 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful care team. Dad has been really well looked after and is very happy at Admirals Reach. Thank you so much!

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Review from S L (Daughter of Resident) published on 19 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful caring home. Dad has had fantastic care by knowledgeable staff. What I really like is the consistency of the staff who know him really well.

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Review from Lynne W (Daughter of Resident) published on 16 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad came to Admirals Reach in July 2023. Our first impressions were very good and the staff recognised his needs and ways immediately and worked extremely hard with him. All staff are so helpful, and friendly and liaise with us to keep us informed. We are so happy!

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Review from A S (Daughter of Resident) published on 16 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was transferred to Admirals Reach Care Home in the summer of 2023 and as a family, we couldn't be happier with the care he is receiving. All of the staff are very attentive and work extremely hard to ensure all residents are happy and healthy. My dad has settled very well and the staff got to
know his needs and ways very quickly and liaised with the family at all times. We are so pleased with all aspects of care, friendliness and respect shown to my dad.

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Review from Ivy H (Respite Resident) assisted by family/friend published on 5 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very restful stay. The staff was very helpful and very pleasant.

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Review from Rosalind T (Daughter of Resident) published on 18 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has only recently at Admirals Reach Care Home - everyone has worked extremely hard to make her feel at home and settled and have worked with myself and my brother and sister to ensure that her needs are met but most importantly that she is seen as an individual and a valued member of the community.
The whole staff team have made what might have been a difficult transition much easier for Mum. Thank you.

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Review from Rose B (Wife of Resident) published on 27 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are outstanding and very caring and kind to my husband. He is well looked after.

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Review from Marta L (Friend of Resident) published on 25 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Came in to see my friend who at 11 am hasn't been washed, no one came in to see how is he since 6.30 am. Staff sitting in the lounge doing nothing, all dirty,and my friend wasn't washed till the afternoon that day. Nobody even came to help him get out of the bed. It's ridiculous, the only person who
was nice and helpful was the receptionist.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Admirals Reach Care Home

Thank you for your feedback. We have consulted with the residents, and they have confirmed that they are capable of making decisions about their own personal care. This information is also documented in their personal care plan. The Manager maintains an open-door policy and is more than willing to schedule a meeting with you to provide additional reassurances. Regarding our colleagues, we will be convening a meeting to discuss and incorporate any valuable lessons learned from your feedback.


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Review from Susan C (Daughter of Resident) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very welcoming place. Extremely clean rooms and communal areas. Friendly and knowledgeable staff, always keen to help. Lots of activities for residents to take part in. Visitors are made very welcome.

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Review from Nathan P (Son of Resident) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Incredible and supportive staff through the final months of my mothers life and before. Mum was always very vocal with how happy she was here, with a nearly 10 year stay before her passing.

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Review from Christopher S (Son of Resident) published on 6 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had some very mistaken ideas of a care home, largely from seeing the odd bad one on TV. Due to mobility issues, she finally needed 24/7 care and our social worker helped us to choose a care home. Thankfully, we chose Admirals Reach Care Home and cannot speak highly enough of the care Mum is
receiving, she constantly thanks us and on our visit, rates the excellent food, the cleanliness, the social atmosphere and the patience and genuine care of all the staff and the security she now enjoys.

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Review from Christina P (Daughter of Resident) published on 22 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nothing is too much trouble for the caring staff at Nelson House - they really know their residents' personalities and adapt their care according to the needs of each person. Family members are welcomed and there is a friendly, calm and patient feel as you step into the home.
I haven't had enough
experience to rate food and drink and activities.

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Review from Anna E (Daughter of Resident) published on 21 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident at Admirals Reach for the last few weeks of her life. She was incredibly well cared for by every member of the team. The staff are truly amazing and care so much for the residents and their families. My mum was bed bound and was treated with so much respect and dignity, nothing
was too much trouble. My dad was in a different care home before he passed which we thought was really good but Admirals Reach is a different level.
Myself, my husband and my brother stayed with my mum for the last 27 hours of her life as we wanted to be with her at the end. We were offered drinks and food and plenty of hugs at this awful time, we felt like one big family. We cannot thank the amazing staff enough for helping us through this awful time.

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Review from Linda P (Daughter of Resident) published on 19 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is alwats such an enjoyable experience visiting my mum. I travel from Canada every couple of months unexpectedly and always find my mum happy. There are always staff on hand looking after the residents. I cannot speak more highly of the care given to Mum. I look always look forward to my visit to
this wonderful care home. Thank you from the bottom of my heart.

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Review from N B (Daughter of Resident) published on 19 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was moved from another care home in May 2023 as she needed more support. We cannot fault the care Mum has been receiving at Admirals Reach. The staff are brilliant with her and work very hard to ensure she is looked after properly. We've gone from feeling like we had to visit every day at the other
care home to feeling confident she is well cared for, so we can rest well knowing she is ok. We are very grateful to the staff at Admirals Reach for their excellent caregiving, as watching our loved one deteriorate is difficult and upsetting enough, but Admirals Reach made it that little bit easier to cope with.

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Review from L W (Wife of Resident) published on 6 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find Admirals Reach staff friendly, efficient and kind. Always ready with a smile and help. The activities ladies are always helpful and try to engage the residents, sometimes not an easy job!

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Review from M B (Friend of Resident) published on 23 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have to say I have been to many care homes as I am a visitor for my church and this is the very best one I have ever been in. The care is amazing and I love the little badges "Show love" and "Be kind" and you certainly do! Keep up the amazing work! Very well done!

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Review from R O (Daughter of Resident) published on 23 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very clean, lovely carers. Patients are always clean and well-dressed. Drinks are always there for them.

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Review from Kim R (Daughter of Resident) published on 4 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been treated with care, dignity and respect since being here. Nothing is too much trouble. Mum has gained weight too. Seems a lot happier and mixing with other residents and the way she's treated makes me so happy. Mum's every need is catered for. I'm so happy we found this home as her last
one was bad. Have seen such a difference, since she's been here, for the best.

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Review from Mona M (Daughter of Resident) published on 3 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am really happy with the care Mum gets in this home. All the staff are really good with the residents etc. Never a problem. I am so at ease with not having to worry about Mum etc.

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Current Review Score: 9.7 (9.747)

Overview of Review Score

The Review Score of 9.7 (9.747) out of 10 for Admirals Reach Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 57 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 56 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.747 for Admirals Reach Care Home is calculated as follows: ( (530 Excellents x 5) + (128 Goods x 4) + (6 Satisfactorys x 3) + (6 Poors x 2) + (3 Very Poors x 1) ) ÷ 673 Ratings = 4.747

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Admirals Reach Care Home is based on 56 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 158 registered maximum number of service users is 31.6, which has been reached with 56 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Jan 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (1)

Lal

Lal Mangalam

Job Title: Home Manager

“For me, it’s making a real difference to our Resident’s lives with good care delivery and support.”


Lal is a Registered Nurse with over twenty years’ experience. He is a knowledgeable leader who is passionate about delivering the highest standards in care and quality of life to older people, to enrich their lives. Lal is dedicated to providing quality care and support for elderly people, to enrich their lives.


Lal closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. He uses his experience to motivate his team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home. Lal is committed to promoting individual choice for Residents, allowing them to feel empowered.


He also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Admirals Reach.


When asked what he enjoys most about his role, Lal remarked:


“Seeing Residents smiling and knowing that as a team we are making a difference to their lives.”


In his spare time, Lal enjoys playing badminton, travelling to exciting destinations and spending quality time with his family.


If you would like to find out more information about Admirals Reach, Lal has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.


T 01245 266 567
W hc-one.co.uk
E AdmiralsReach.Manager@hc-one.co.uk