Admirals Reach Care Home

Ridgewell Avenue, Chelmsford CM1 2GA
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9.7 323 Reviews
  • Admirals Reach Care Home, Chelmsford
Nestled within the quiet surroundings of Chelmsford, Admirals Reach care home offers personalised residential, nursing and nursing dementia care to older people.

The professional care team is on hand to help you or your loved one settle into life at the home. By getting to know each individual resident at Admirals Reach, they take pride in creating an engaging lifestyle which offers something for every resident to get involved with. Whether it be participating in activities such as gardening or taking trips out, or embracing the quieter times, each resident is encouraged to lead their best lives, with choice and autonomy at the centre.

Inside, Admirals Reach's modern yet homely interior includes well-furnished lounges and spacious rooms as well as a conservatory. Arranged in five separate houses, four of these provide dementia care and one provides residential care.

The home also offers a range of lovely dining areas where residents can relax and enjoy an intimate dining experience with family and friends, and in addition to the dining rooms, residents can also enjoy mealtimes in the peaceful courtyard garden on sunny days.

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Care Provided by Admirals Reach Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • Residential Care
  • For a maximum of 158 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lal Mangalam (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (158)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room

Admirals Reach Care Home Reviews (323)

Total of 323, showing 61-80
9.7

Admirals Reach Care Home has a Review Score of 9.7 (9.747) out of 10, based on 57 reviews in the last 2 years. Over all time Admirals Reach Care Home has 323 reviews.

Overall Experience

  • 213
  • 104
  • 5
  • 0
  • 1

Date Published

323
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266

Review from John R (Husband of Resident) published on 28 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find that the care given here is excellent. They treat the patients as human beings, and the staff are caring and helpful both to myself and my wife.

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Review from Chris R (Son of Resident) published on 16 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As my mum's dementia progressed she needed more day-to-day personal hygiene care. Admirals Reach was able to provide this care and more. Mum has settled well here and our visits are always of a positive nature. Their ethos of gathering all the residents together in the day room has helped with her interaction
with the other residents and visiting family and friends.

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Review from K H (Daughter of Resident) published on 9 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found this care home to be kind, caring and seeing to my dad's needs. He has only been here a few months but he seems happy here and the carers and nurses go out of their way to make him comfortable and content.

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Review from M K (Resident) published on 31 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy. Staff excellent. Very nice food.

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Review from J M (Wife of Resident) published on 26 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found this care home to be very good. The rooms are a good size and well equipped. The staff are all polite, friendly and caring. They attend to the residents with empathy, patience and great care.

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Review from Sue D (Daughter of Resident) published on 28 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff, care and facilities in Benbow House are excellent. My mum has been here for 8 years, she has always received excellent care from both staff and management. Over the years my mum's needs have changed and the staff have always taken these changes in their stride. The food is good, the rooms
are clean and tidy. I wouldn't hesitate in recommending this home. All staff have an excellent understanding of dementia and the needs of residents.

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Review from Faith L (Wife of Resident) published on 27 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From my husband's arrival by ambulance to the day of his passing six weeks later, the detailed and dedicated personal care given by everyone was beyond outstanding both by day and by night. His dignity was respected at all times. As a family, we were all welcomed with a smile and kept completely informed
about his condition. Every aspect of his life was improved - physical, mental and spiritual - by the excellent care given in this home.

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Review from Anna H (Daughter of Resident) published on 25 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we have been so thrilled with the outstanding and considerate care our father has received. Nothing is too much and we can rest easy knowing his every need is being met. We couldn't ask for better.

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Review from Gillian G (Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy. The food is good. Staff helpful. I like my room.

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Review from Maureen R (Resident) published on 6 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nurses are good. Nice place to live and nice food.

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Review from Tracy B (Daughter of Resident) published on 30 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Nelson House for nearly two years. I can say all the staff are kind, patient and caring. Mum always enjoyed the food and chats with staff. Room was clean. In the last days of Mum's life, all staff went above and beyond for not just Mum but family as well. The staff here are heroes.

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Review from I W (Resident) published on 9 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of your care home is excellent and your staff are excellent. They help me in every way they can, nothing is too much for them, they are all very pleasant and I have a laugh with them.

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Review from Sarah L (Daughter of Resident) published on 5 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a fall, my father needed urgent respite care. Admirals Reach could not have been more helpful and caring, ensuring that he was welcomed within a few hours of contacting them. My father has settled in very well. The staff are caring, knowledgeable and always smiling! I would highly recommend this
home.

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Review from Barbara B (Resident) published on 14 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very kind, food very nice, very satisfied.

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Review from Mark N (Grandson of Resident) published on 9 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care team have looked after my grandmother for many years and every house has taken great care of her. I am very grateful for the love, time, and care all the staff give all the time. Thank you.

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Review from Joyce M (Resident) published on 7 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very kind and helpful.
Food is nice; rooms are neat.

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Review from Anne C (Daughter of Resident) published on 1 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in Admirals Reach Care Home for a few weeks now and has settled in nicely. The staff are excellent as is the food.

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Review from M S (Resident) published on 12 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find everyone very kind. The food is nice. I love the garden watching the pigeon in the water bowl having a bath. But I don't like the bed that much.

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Review from Jackie G (Niece of Resident) published on 19 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle is very settled on Benbow Unit and the staff are lovely. He has only been here a short while but he seems happy.

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Review from Sheena R (Daughter of Resident) published on 15 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so grateful for the wonderful care my mother has received from all the carers in Nelson House, they truly love my mum dearly. One member of staff, in particular, has done a great job keeping us informed about our mum. I know my mum is so cared for. My mum has built a special bond with some of the
carers. They are always kind, caring, and thoughtful. Blessings to them all.

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Current Review Score: 9.7 (9.747)

Overview of Review Score

The Review Score of 9.7 (9.747) out of 10 for Admirals Reach Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 57 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 56 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.747 for Admirals Reach Care Home is calculated as follows: ( (530 Excellents x 5) + (128 Goods x 4) + (6 Satisfactorys x 3) + (6 Poors x 2) + (3 Very Poors x 1) ) ÷ 673 Ratings = 4.747

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Admirals Reach Care Home is based on 56 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 158 registered maximum number of service users is 31.6, which has been reached with 56 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Jan 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (1)

Lal

Lal Mangalam

Job Title: Home Manager

“For me, it’s making a real difference to our Resident’s lives with good care delivery and support.”


Lal is a Registered Nurse with over twenty years’ experience. He is a knowledgeable leader who is passionate about delivering the highest standards in care and quality of life to older people, to enrich their lives. Lal is dedicated to providing quality care and support for elderly people, to enrich their lives.


Lal closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. He uses his experience to motivate his team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home. Lal is committed to promoting individual choice for Residents, allowing them to feel empowered.


He also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Admirals Reach.


When asked what he enjoys most about his role, Lal remarked:


“Seeing Residents smiling and knowing that as a team we are making a difference to their lives.”


In his spare time, Lal enjoys playing badminton, travelling to exciting destinations and spending quality time with his family.


If you would like to find out more information about Admirals Reach, Lal has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.


T 01245 266 567
W hc-one.co.uk
E AdmiralsReach.Manager@hc-one.co.uk