Admirals Reach Care Home

Ridgewell Avenue, Chelmsford CM1 2GA
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9.7 323 Reviews
  • Admirals Reach Care Home, Chelmsford
Nestled within the quiet surroundings of Chelmsford, Admirals Reach care home offers personalised residential, nursing and nursing dementia care to older people.

The professional care team is on hand to help you or your loved one settle into life at the home. By getting to know each individual resident at Admirals Reach, they take pride in creating an engaging lifestyle which offers something for every resident to get involved with. Whether it be participating in activities such as gardening or taking trips out, or embracing the quieter times, each resident is encouraged to lead their best lives, with choice and autonomy at the centre.

Inside, Admirals Reach's modern yet homely interior includes well-furnished lounges and spacious rooms as well as a conservatory. Arranged in five separate houses, four of these provide dementia care and one provides residential care.

The home also offers a range of lovely dining areas where residents can relax and enjoy an intimate dining experience with family and friends, and in addition to the dining rooms, residents can also enjoy mealtimes in the peaceful courtyard garden on sunny days.

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Care Provided by Admirals Reach Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • Residential Care
  • For a maximum of 158 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lal Mangalam (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (158)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room

Admirals Reach Care Home Reviews (323)

Total of 323, showing 81-100
9.7

Admirals Reach Care Home has a Review Score of 9.7 (9.747) out of 10, based on 57 reviews in the last 2 years. Over all time Admirals Reach Care Home has 323 reviews.

Overall Experience

  • 213
  • 104
  • 5
  • 0
  • 1

Date Published

323
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266

Review from Derick H (Resident) published on 9 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that I get is very good. The staff care caring to all the residents. We are all cared for with respect. We always get what we want. All the staff are good and always smiling, even when there is too much work to do. Quality of care is excellent, clean and good food.

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Review from D B (Nephew of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful staff. Very accommodating, especially as I was visiting with my 92-year-old mother. Staff on Benbow House home supported my aunt well during her time here.

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Review from Lisa P (Daughter of Resident) published on 21 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Admirals Reach is a lovely care home. The staff are caring and considerate and always available to talk to and share information with. Nothing is a problem. During the pandemic, they have been amazing keeping mum safe, happy, and cared for. I feel staff go above and beyond. Mum's very happy and settled
here and I feel confident she is safe and looked after well. Thank you Admirals Reach staff for all you do.

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Review from O B (Resident) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am well looked after here.
Very friendly staff.

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Review from Gillian S (Daughter of Resident) published on 15 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff and management are very friendly and supportive towards my dad and family. Very clean and fresh when I visit. Always gets in touch with the family if anything happens if he is ill or the doctor has to be called to.

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Review from Irene R (Resident) published on 3 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff excellent - very helpful. Food good and choice.

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Review from Sheila C (Wife of Resident) published on 11 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All care home staff are always very helpful and friendly, and my husband is always clean and his bed always has fresh, clean bedding, room is clean and tidy, a very nice place to visit.

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Review from Kelvin S (Resident) published on 22 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy here.
I like the food.

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Review from Steve B (Son of Resident) published on 5 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident here for nearly 2 years. In that time she has received the best care and treatment it's possible to have. Whenever my mum is not well, the staff pick it up quickly and a doctor is called. The nurses and everyone on Benbow House are working so hard during this awful pandemic
but still provide 5-star care.

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Review from Doreen H (Resident) published on 21 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel like I am being looked after and I am happy here.

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Review from J C (Resident) published on 22 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice place, lovely food and friendly staff.

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Review from S N (Resident) published on 4 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy here. The staff are very nice to me and I'm content. Nice place to stay.

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Review from Terry H (Son of Resident) published on 21 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is reaching the final days of her life. The staff are doing everything possible to ensure her continued care. The staff treat her with dignity and respect. I must mention two staff members who are providing a continuity of care for my mum and for me. I feel that they go above and beyond to ensure
final days are pain-free, comfortable and peaceful. We can ask for no more.

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Review from Sally A (Goddaughter of Resident) published on 21 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had a wonderful visit. The staff are outstanding in their care for my god-mother.

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Review from H H (Husband of Resident) published on 21 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful visit to our loved one. Thank you to all the very caring staff this means so much to me.

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Review from Brian W (Son-in-law of Resident) published on 8 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to leave a review on behalf of my father-in-law who was a resident in Admirals Reach Care Home, Chelmsford until recently when he sadly passed away.
He was in Mountbatten Community where he absolutely loved being during his short stay. He was constantly telling everyone how much he liked
it there, how kind all the staff were to him. In this respect he meant this compliment to be for everyone involved in his care, from, kitchen staff, wellbeing staff, housekeeping staff, carers and nurses as well as the management team who had made it possible for him to come to live there.
Prior to being in the Mountbatten Community he was living on his own and had been diagnosed with early-onset Alzheimer's and was struggling to manage his basic needs even though the family he had in Chelmsford tried their best to help in whatever way they could. The COVID lockdown made it very difficult and it certainly had a profound effect on him.

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Review from Julie E (Daughter of Resident) published on 17 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came to Admirals Reach in June from hospital, she lives in Benbow House, so far I have been impressed with the care my mum receives, we are kept informed of any changes in Mum's health and wellbeing at all times. Mum seems relaxed, the hardest thing has been not being able to visit and help with
Mum's care cos of lockdown, but the staff do their best. We are very happy with the service so far and would recommend Benbow House at Admirals Reach Care Home and the friendly staff.

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Review from S P (Resident) published on 17 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The food is good, and the staff are kind.
I am happy here, no concerns.

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Review from T S (Resident) published on 3 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with the care. The food is lovely. The staff look after me and my wife.

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Review from Kevin S (Resident) published on 28 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Best care home of the lot. Excellent staff and the food is great. I am very happy.

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Current Review Score: 9.7 (9.747)

Overview of Review Score

The Review Score of 9.7 (9.747) out of 10 for Admirals Reach Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 57 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 56 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.747 for Admirals Reach Care Home is calculated as follows: ( (530 Excellents x 5) + (128 Goods x 4) + (6 Satisfactorys x 3) + (6 Poors x 2) + (3 Very Poors x 1) ) ÷ 673 Ratings = 4.747

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Admirals Reach Care Home is based on 56 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 158 registered maximum number of service users is 31.6, which has been reached with 56 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Jan 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (1)

Lal

Lal Mangalam

Job Title: Home Manager

“For me, it’s making a real difference to our Resident’s lives with good care delivery and support.”


Lal is a Registered Nurse with over twenty years’ experience. He is a knowledgeable leader who is passionate about delivering the highest standards in care and quality of life to older people, to enrich their lives. Lal is dedicated to providing quality care and support for elderly people, to enrich their lives.


Lal closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. He uses his experience to motivate his team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home. Lal is committed to promoting individual choice for Residents, allowing them to feel empowered.


He also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Admirals Reach.


When asked what he enjoys most about his role, Lal remarked:


“Seeing Residents smiling and knowing that as a team we are making a difference to their lives.”


In his spare time, Lal enjoys playing badminton, travelling to exciting destinations and spending quality time with his family.


If you would like to find out more information about Admirals Reach, Lal has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.


T 01245 266 567
W hc-one.co.uk
E AdmiralsReach.Manager@hc-one.co.uk