Admirals Reach Care Home

Ridgewell Avenue, Chelmsford CM1 2GA
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9.7 324 Reviews
  • Admirals Reach Care Home, Chelmsford
Nestled within the quiet surroundings of Chelmsford, Admirals Reach care home offers personalised residential, nursing and nursing dementia care to older people.

The professional care team is on hand to help you or your loved one settle into life at the home. By getting to know each individual resident at Admirals Reach, they take pride in creating an engaging lifestyle which offers something for every resident to get involved with. Whether it be participating in activities such as gardening or taking trips out, or embracing the quieter times, each resident is encouraged to lead their best lives, with choice and autonomy at the centre.

Inside, Admirals Reach's modern yet homely interior includes well-furnished lounges and spacious rooms as well as a conservatory. Arranged in five separate houses, four of these provide dementia care and one provides residential care.

The home also offers a range of lovely dining areas where residents can relax and enjoy an intimate dining experience with family and friends, and in addition to the dining rooms, residents can also enjoy mealtimes in the peaceful courtyard garden on sunny days.

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Care Provided by Admirals Reach Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • Residential Care
  • For a maximum of 158 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lal Mangalam (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (158)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room

Admirals Reach Care Home Reviews (324)

Total of 324, showing 101-120
9.7

Admirals Reach Care Home has a Review Score of 9.7 (9.687) out of 10, based on 58 reviews in the last 2 years. Over all time Admirals Reach Care Home has 324 reviews.

Overall Experience

  • 213
  • 104
  • 5
  • 0
  • 2

Date Published

324
27
40
58
266

Review from Kevin S (Resident) published on 28 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Best care home of the lot. Excellent staff and the food is great. I am very happy.

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Review from Duncan C (Son of Resident) published on 4 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During our mothers stay at Admirals Reach. Jericho House for the last five months on end of life care was excellent. The staff were so kind and treated our Mother as part of their family with care, compassion, dignity and respect for all her needs. She enjoyed the activities and her lovely room looking
out to the garden, she even named a squirrel that visited her daily outside her room window. Under the present circumstances, we were not allowed to visit the home to keep it virus free. The nurses reported to us when there was a change and were there for our Mum till the end. Which we are indebted to them and can't thank them enough for making her passing as peaceful as possible making sure she did not die alone and with dignity, they are absolutely brilliant.
We would highly recommend Admirals Reach to everyone.
Our Deepest Thanks to all the staff.

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Review from S A (Son of Resident) published on 23 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Just I would like to say, that the staff are so kind and caring. Every time I come my dad looks fresh and clean. I could not ask for more. Thank you.

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Review from Julie (Daughter of Resident) published on 30 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My lovely mum spent the last 7 months of her life here and was treated wonderfully by the lovely staff in Nelson House. We were welcomed every day and allowed to assist in her care and well being. The staff were caring and compassionate and assisted our family with supporting my darling mum to the end.
Thank you everyone.

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Review from Rita F (Daughter of Resident) published on 25 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been very happy in the 3 years Mum was at Admirals Reach. It has been sad to watch her decline and then her inevitable death, but the staff have all been wonderful, understanding and attentive to her needs.
Thank you to all the staff - you do a great job!

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Review from Francis J (Daughter of Resident) published on 24 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful Staff, very welcoming and helpful,

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Review from M M (Wife of Resident) published on 13 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my husband came into the nursing home which is almost six weeks ago I have found the nursing staff and most carers are kind and helpful, also the cleaners and domestic staff who do the washing and ironing are extremely good, as are the staff who do the recreational jobs who are excellent. All
in all, I am happy that my husband is well looked after.

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Review from S G (Granddaughter of Resident) published on 13 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, helpful and caring staff. Our grandmother is well looked after. I came away feeling content that good care has been provided.

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Review from Sylvia J (Wife of Resident) published on 28 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We were treated to a lovely anniversary cake and presents today which is typical of all staff at Admirals Reach, in particular Benbow Unit. My husband is treated very well here and is happy.

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Review from T P (Wife of Resident) published on 28 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband is well looked after and I feel happy that he is in a safe and secure environment.

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Review from Theresa R (Niece of Resident) published on 28 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt is extremely happy in her new home. I find the staff caring and friendly. If we have any problems it is always dealt with promptly.
My only critic is access to the building. Due to my work commitments, I often have to visit in my lunch break, I do appreciate this very inconvenient and staff
are busy. I often wait for over five minutes before a member of staff is available to let me in. Sadly this time eats into my visiting time. Then I have to search for staff to let me out.

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Review from Janet M (Resident) published on 28 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased to be taken in when it was difficult to find a place.
All staff are very friendly and welcoming.

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Review from Tony H (Husband of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been impressed generally with the friendliness and caring of the staff at Admirals Reach. The staffing levels are higher than the only other care home that I have experience of. My wife has been in residence for about 7 weeks so early days for an in-depth assessment. The food is plentiful with
a good selection. The decor and furnishings are rather tired. Most blinds are broken in the conservatory. There were not sufficient portable tables but I understand this will be addressed in the next week.

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Review from M B (Resident) assisted by family/friend published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent all round!

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Review from N F (Son of Resident) published on 14 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is well looked after and Dad visits most days.

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Review from O B (Resident) published on 14 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very surprised to be here buts it's ok. Thought I could walk better. Looked after myself for 14 years. Nice to have an alarm system.

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Review from M G (Wife of Resident) published on 12 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been here for almost two years and has made good physical progress despite the illness of dementia. The activities could be improved, whilst bands, groups of singers are entertaining, more one to one activities would be better for those residents who can take part as this appears lacking.
I know the home has experienced difficulty in recruiting cleaning staff so this does show in some areas. My husband has previously been in two other homes and hospital, all have been poor experiences. I would not want him to be anywhere else but Jellicoe.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Admirals Reach Care Home

Thank you for your positive feedback regarding the home overall. In relation to activities, the Wellbeing Coordinators are carrying out one to one and daily activities on each community according to their scheduled programme which we will be happy to discuss with you. We are currently recruiting for housekeeping staff and in the meantime caring staff are covering their shifts where needed.


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Review from T B (Stepson of Resident) published on 11 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I come down when I am able once a month. I have always found my relative to be happy and content. The staff are always friendly.

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Review from G J (Partner of Resident) published on 10 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and leaders and staff on Benbow are caring and efficient. They work hard to help residents. I am so glad my partner is in this home as I know he is cared for and I don't have to worry.

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Review from Helen A (Daughter of Resident) published on 10 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I know my mother loves it here. It's clean. She loves the food. The carers are wonderful. They smile all the time.

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Current Review Score: 9.7 (9.687)

Overview of Review Score

The Review Score of 9.7 (9.687) out of 10 for Admirals Reach Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 58 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 56 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.687 for Admirals Reach Care Home is calculated as follows: ( (530 Excellents x 5) + (128 Goods x 4) + (6 Satisfactorys x 3) + (6 Poors x 2) + (14 Very Poors x 1) ) ÷ 684 Ratings = 4.687

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Admirals Reach Care Home is based on 56 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 158 registered maximum number of service users is 31.6, which has been reached with 56 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Jan 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (1)

Lal

Lal Mangalam

Job Title: Home Manager

“For me, it’s making a real difference to our Resident’s lives with good care delivery and support.”


Lal is a Registered Nurse with over twenty years’ experience. He is a knowledgeable leader who is passionate about delivering the highest standards in care and quality of life to older people, to enrich their lives. Lal is dedicated to providing quality care and support for elderly people, to enrich their lives.


Lal closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. He uses his experience to motivate his team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home. Lal is committed to promoting individual choice for Residents, allowing them to feel empowered.


He also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Admirals Reach.


When asked what he enjoys most about his role, Lal remarked:


“Seeing Residents smiling and knowing that as a team we are making a difference to their lives.”


In his spare time, Lal enjoys playing badminton, travelling to exciting destinations and spending quality time with his family.


If you would like to find out more information about Admirals Reach, Lal has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.


T 01245 266 567
W hc-one.co.uk
E AdmiralsReach.Manager@hc-one.co.uk